126 to 150 of 157 Permanent Incident & Problem Manager Jobs

Network Operations Manager (Electric Networks) As part of the operations team this role will ensure that operation and maintenance processes are in place and followed allowing ESPUG to adopt, operate and maintain electrical networks in a safe, compliant and efficient manner. ESPUG’s success … our customers, contractors and service providers for the construction, maintenance and operation of our electrical distribution assets. The Electrical Network Operations Manager will have responsibilities for operational matters associated with the day to day running of the electricity business. This will be achieved in conjunction with … technical evaluation and report on private networks. Manage external service providers under COMA agreement or contractual arrangement for managing EHV assets. Undertake incident investigations and root cause analysis when necessary Key Skills Specific key skill requirements: Several years’ experience in electricity distribution. Authorised to SAP (ideally more »

Looking for a (Project Manager) to join the (Onsite) Reading) Your X-Factor Work ethic - You are a consummate professional. Aptitude - You have an innate capacity to transition from project to project without skipping a beat. Communication - You have excellent written and verbal communication skills for coordination … as an Onsite SPOC for an AMS programme Desirable Experience on AMS projects and is aware of the Service processes of AMS – Incident Mgt., Service Request Mgt., Problem Mgt., SLM SAP FI Configuration experience in the following: General Ledger, Accounts Payable, Accounts Receivable more »

Responsibilities: - Administration and configuration of Microsoft 365 and other related Microsoft technologies for all EIS Partners (3800 users) - Effectively manage the incident and request queues to ensure all incidents and requests are closed in a timely fashion - Creation and control of all required … PowerShell scripting - Problem determination and resolution for all technical issues that cannot be resolved at 1st or 2nd line - Proactive monitoring of the Service to prevent incidents - Security and Compliance monitoring and reporting support and production of necessary materials - Work closely with … for money into account - Flexible and proactive Desirable Skills: - Relevant Microsoft Certification - ITIL Foundation - Knowledge and experience of System Centre Configuration Manager (SCCM) - Desire to widen area of expertise and to look for personal development opportunities If you would like to hear more about this more »

in more than 100 countries, in a variety of challenging roles. Summary: The Senior Financial Analyst position primarily works closely with the Manager, Treasury Services to support the Corporate Travel & Expense, Accounts Payable, Purchasing and Global Car Plans functions, but may also provide assistance to other … of relevant experience Highly Preferred Work Experience: 10-12 years of relevant experience Required Skills: The ability to communicate and manage change incident to the aforesaid efforts. Advanced knowledge of generally accepted accounting principles. Advanced analytical thinking and complex problem-solving skills. more »

customer satisfaction upon receipt of incidents & raised tickets. You will become an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key … review and keep abreast of incoming requests Escalate incidents where necessary to ensure the development for smooth, timely solutions of tickets Coordinate incident resolution with the Enterprise Team to agreed Service Levels and Targets Handle complaints, provide appropriate solutions and alternatives within set time limits … provide accurate, valid and complete information Desirable: Previous Service Desk experience with an understanding of help desk requirements Understanding of the ITIL Incident Management Process An Interest in and understanding of Cloud Technologies How to Apply If interested, please click on the link provided and more »

customer satisfaction upon receipt of incidents & raised tickets. You will become an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key … review and keep abreast of incoming requests Escalate incidents where necessary to ensure the development for smooth, timely solutions of tickets Coordinate incident resolution with the Enterprise Team to agreed Service Levels and Targets Handle complaints, provide appropriate solutions and alternatives within set time limits … provide accurate, valid and complete information Desirable: Previous Service Desk experience with an understanding of help desk requirements Understanding of the ITIL Incident Management Process An Interest in and understanding of Cloud Technologies How to Apply If interested, please click on the link provided and more »

in accordance with published KPIs and internal SLAs. To accurately diagnose, record, classify, prioritise and assign unresolved incidents (using agreed Incident Management and Service Desk processes) in order to provide the best possible outcome for the customer. Liaise with external suppliers in order to … experience will I need as an Digital Support Analyst? Effective customer service skills customer and outcome focused Methodical approach to problem solving Ability and willingness to learn The ability to respond to routine queries Technical knowledge in supporting Windows domain, Azure/Active … talent. The natural career progression routes that would be applicable to your role are: Lead Digital Support Analyst and Service Delivery Manager more »

a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Air Partner are seeking a 1st line support analyst … Desk achieves target SLAs defined by the Head of Technology Delivery & Information Security. Working knowledge of: Microsoft Windows 10 \ 11 Microsoft End Point Manager Microsoft Teams (including Teams Calling) Microsoft Windows Server Microsoft SharePoint Microsoft Exchange Microsoft O365 applications Microsoft Office 365 Active Directory and/or … solutions to regulated, high value and high threat environments. Kenyon International Emergency Services is a world leader in emergency planning and incident response. Air Partner CHS specialises in conditioning monitoring solutions that predict and prevent the failure of electromechanical systems. Air Partner works with Climate more »

areas of opportunity Maintain SLA compliance Facilitate team meetings and ensure communication is shared with urgency Conduct meetings with Service Delivery Manager and staff Collaborate, facilitate and observe team meetings Attend leadership meetings and provide input Manage personnel with ultimate goal of “best … and knowledge of the OSI model. Flexibility around being on-call or a scheduled rotation Service-oriented approach to resolving customer escalations, incident handling, and response Superior written communication skills Strong deductive reasoning, critical thinking, problem-solving, and prioritization skills. Ability more »

execution of Customer Success team meetings Drive continuous process improvement/efficiencies for the Customer Success team Work closely with the Member Experience Manager and Head of Clinician to optimise onboarding experiences for members and professionals Oversee month end AHP payment runs, clearly communicating any issues …/or review CS standard operating processes (SOP's) as required Oversee AHP credentialing beyond onboarding (professional registrations, indemnity insurance, DBS certificates etc) Incident management Act as investigator for all incidents relating to CS, providing feedback on the cause of the incident, proposed future mitigations and … all complaints are logged within the system Allocate the most appropriate individual, depending on the nature of the complaint, to act as complaint manager Ensure all complaints are investigated and closed within a 30 day period Data protection Escalate all Subject Access Requests received from members or more »

and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Security Operations Manager role is integral to BDO, ensuring that we protect our colleagues, clients and partners information as we rapidly expand our digital footprint. Reporting … security management working groups, ensuring that reporting against progress vs plan is developed. Manage security operational production incidents and participate in problem and change management forums. Serve as an active participant in the information security governance process, working with Business Analysts, Governance and … audit requirements. Contribute to the development of a Cybersecurity Operations Resource and Capacity planner managed through BDO's Azure DevOps environment. Oversee incident response, threat detection, and mitigation efforts You'll be someone with: A good understanding of monitoring frameworks eg MITRE ATT&CK and more »

recruit a Cyber Transformation expert with experience of DORA. The purpose for this new role is to support the Business Transformation, Resilience & Oversight Manager and the direct team in both: 1) the execution/ongoing management of the banks Cyber Resilience activities & also 2) the new Cyber … DORA requirements coming into effect in January 2025. Accountabilities and Duties: This is an overview list of responsibilities. Collaborating with your line manager, you will develop your own objectives by focusing on the below and more. Support stakeholders across the Bank in assessing, understanding and … alignment with DORA requirements. Support DORA compliance by coordinating the activities required across all six pillars of DORA: ICT Risk Management, ICT related Incident Reporting, Digital Resilience Testing, Information Sharing, ICT Third Party Risk and General Governance Principles. Stay up to date with the changing cyber risk more »

based, small groups and virtually via MS Teams. Manage Data Security and Protection breaches and incidents via the Trust's Incident Management system Datix. Maintain the Information Sharing Gateway to ensure it is up to date, and accurately records Information Sharing Agreements, Group Assets … classroom based, small groups and virtually via MS Teams. Manage Data Security and Protection breaches and incidents via the Trusts Incident Management system Datix. Support the DSP Manager and DSP Team Leader with the management of externally reportable incidents and serious … to staff at all levels and of all abilities Ability to cope under pressure and meet strict deadlines e.g. FOI responses, Incident response times. Ability to help build effective working relationships at all levels, both within NGH and externally. Ability to communicate appropriately and more »

motivated and customer-focused, consistently striving to meet and exceed client expectations. DESCRIPTION MSP-CX is looking for a Controls Integration Manager to be part of our global team to deliver the next generation of world-class fulfillment systems through the use of advanced technology. Successful … prior engineering experience and in the integrated automation project life cycle, including development, design, implementation, enhancement, and support. The Controls Integration Manager will lead a group of engineers who focus on the full product life cycle and are responsible for successful delivery of units for … testing, and operational best practices within the team. Collaborate with cross-functional teams to develop control specifications and training materials. Lead incident follow-up, root cause analysis, and documentation. Engage in industrial engineering design for both existing and new material handling systems across our more »

areas of opportunity Maintain SLA compliance Facilitate team meetings and ensure communication is shared with urgency Conduct meetings with Service Delivery Manager and staff Collaborate, facilitate and observe team meetings Attend leadership meetings and provide input Manage personnel with ultimate goal of “best … and knowledge of the OSI model. Flexibility around being on-call or a scheduled rotation Service-oriented approach to resolving customer escalations, incident handling, and response Superior written communication skills Strong deductive reasoning, critical thinking, problem-solving, and prioritization skills. Ability more »

way for a sustainable future. As the demand for effective flexibility markets continues to grow, they're seeking an adaptable Information Security Project Manager to join the team. This role blends responsibilities across information security and project management, ensuring the security, efficiency, and success of their … maintain up-to-date information security trackers. Coordinate Information Security Management System (ISMS) Board meetings and ensure completion of action items. Support incident response efforts and engage with stakeholders to implement corrective actions. Own the business continuity plan and ensure annual testing. Collaborate with cross … Strong understanding of information security principles, concepts, and technologies. Familiarity with common security frameworks and standards. Excellent analytical and problem-solving skills with attention to detail. Effective communication skills, both written and verbal. Ability to work independently and collaboratively in a more »

Our vibrant culture thrives on diversity and connectivity without borders. The role We are currently seeking to recruit a Global Trade Compliance Manager to join our Risk & Legal Compliance team. You will be supporting the Head of Risk & Legal Compliance (HRLC) by developing policies, procedures, trainings, and … and controls Manage all facets of SUSE’s trade compliance program, included restricted party screening, export licensing and control classification, training, incident management and risk assessments Develop and foster relationships with functional areas involved in export activities, including Sales, Product/Engineering, Finance Monitor … UN would be an advantage but willingness to develop this knowledge is a must Process-oriented with strong analytical thinking and problem-solving skills Ability to deal with ambiguity and navigate complex regulations with a pragmatic, solutions-driven mindset Excellent written and oral more »

optimizing energy efficiency and other- resource consumption within resilient, reliable ICT infrastructure. Uptime Institute is seeking a dynamic and experienced PROGRAM MANAGER CYBERSECURITY to join our innovative team. The successful candidate, working in conjunction with the Uptime Institute team and the global ICT community will … managing project interdependencies, cross-project resource management, Identifying and addressing problems and risks, program documentation, stakeholder communications, negotiations, and problem-solving. Responsible for establishing, sales process, training of technical and sales teams, product launch and ongoing marketing programs in partnership with … but equivalent experience or demonstratable equivalent knowledge will also be accepted. Cyber, Security, Information Security leadership, Technology, Management, Risk Management and Governance, Incident Response, Security Remediation, Security Policy Creation, Third Party Risk Management, Attack Surface Management Creation exposure and experience essential. The role holder will possess more »

and information flow within factories, warehouses and distribution centers. We are looking for an experienced and competent Technical Support Shift Manager to join our growing team with the Response Coordination Centre (RCC) at Dematic Software. The postholder will oversee daily operations during scheduled shifts, and … processes with an open mind • Able to work shifts including night and weekends with a flexible approach • Familiarity with the use of incident management and reporting tools • Demonstrable detailed experience working in a customer facing role DESIRED SKILLS • A knowledge of ITIL processes, and ideally … ITIL certified • While you will be educated and supported on the job, an inherent aptitude to technical problem solving • A willingness to visit customers’ sites to gain a deeper understanding of applications • A strong software engineering or computing background • Experience with working in the Information more »

Job Description Information Security Architect/Manager Our Client is an International company with offices in Central London. They are looking to bring on-board an Information Security Architect/Manager with at least 5 to 8 years proven expertise within Information Security. The function of … technology and data landscape. Subject matter expert in application and network security, with operational experience of managing security operations, SIEM solutions, incident, and response management. Collaborate to develop the Infosec strategy and associated operating model. Conduct an in-depth security risk assessment across the … and metrics. Skills/Competencies Required: Experience developing information security policy, process and procedure design and implementation. Excellent troubleshooting, problem solving, and root-cause analytical (RCA) skills. Good working knowledge of Cisco Meraki and associated technologies. Practical knowledge of Continual Service more »

is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work … resolve them in a timely manner. Analyze root causes of incidents to identify and implement preventive measures to minimize their recurrence. Document incident responses and communicate lessons learned to enhance our incident handling processes. Collaborate with your peers on the leadership team to define … with AWS. Experience with DevOps tools and practices, such as GitLab CI/CD, and Docker. Excellent troubleshooting and problem-solving skills with a knack for identifying and resolving complex technical issues. Ability to work independently and as part of a more »

grow the business, adapt to change and meet the variety of challenges which occur daily. About the role: Integral to the Technical Manager role is the implementation, comprehension, and demonstration of correct processes and procedures across all manufacturing areas, from ensuring products meet the required … teams. Final verifier of specifications, labels, barcode generation and artwork approval to ensure regulatory compliance. Testing, application and development of the incident management and product withdrawal and recall systems. Capable of using root cause analysis to drive robust preventative action plans. Trend microbiological data … audits of our business facilities, technical systems, and those of our suppliers is essential. The ideal candidate will exhibit initiative in problem-solving and leadership, while also prioritising collaboration within our organisational framework. Precision in data analysis and communication is paramount, ensuring timely more »

We have a great new opportunity for a Senior Site Manager to join our team within Vistry South London, based at our site in Southall, London. As our Senior Site Manager, you will be responsible for effectively motivating, supporting and managing the site-based team … return, what we would like from you... Behave in line with our company values - Integrity, Caring and Quality CSCS card at Site Manager level Valid SMSTS certificate Valid First Aid at Work certificate Full UK Driving License BTEC diploma in Building Construction or NVQ Level 3 or … or similar Valid Scaffold Appreciation Certificate Valid LOLER certificate 5 years as a Site Manager Ability to chair and run meetings Proven track record of motivating staff and managing a site effectively Up to date knowledge of health and safety obligations and building legislation more »

as Q-Pulse as directed by the Pan-pathology Quality Manager. The Quality Information Administrator will provide support to the Pan-pathology quality manager and the Quality team to ensure that the quality of service is enhanced. It will include liaising with departmental quality leads and … of staff. Health Careers | Main duties of the job The post holder is required to provide comprehensive, administrative to the Pan-pathology Quality manager and Quality team using a variety of systems associated with the Laboratory Information System. This will involve accurate inputting and extracting data … stringent policies and standards. The Post holder will assist in training such as Audit training and Q-Pulse module (including Document, Incident (CA/PA) , etc.) training to staff within departments of the Pathology department. Provide training and demonstrate office systems to colleagues and more »

business functions necessary to the business' success. Responsibilities: Manage core, outsourced IT services contract and relationships Work alongside the Underwriting Operations Manager to achieve change and project management, initially focusing a core market IT change. Support issues prior to escalation Assist in monthly Information Security … forums and Incident Response teams Understand needs and requirements, liaising with various stakeholders and vendors daily Requirements: Extensive management of third party supplier relationships Experience working in the Insurance or FS industry (London Market highly desirable). Knowledge of Cybersecurity, control and resilience Data … experience, including data sensitivity and classification Collaborative demeanour, analytical and problem-solving skills This is an incredible opportunity for someone who has managed 3rd party teams before who want's to shape a function within a smaller environment. The company are an employee-owned more »