26 to 50 of 188 Permanent Incident & Problem Manager Jobs

people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT Service Management function, will own the day-to-day execution of Service Delivery … and Major Incident Management disciplines across the IT technology landscape. This role will be accountable to own and manage the resolution of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external … process automation is in place and that there is a collaborative and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery Management will develop and embed processes throughout Technology Services that focus on delivering more »

Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally. Incident Manager Mandatory Skills - Jira, APM and Automation tools knowledge. Working very closely with the InternalIT, Infrastructure and tribe DevOps teams … to provide: o Incident ticket management, escalations and stakeholder communications during an incident: primarily to support the Marco Polo production application. o Including proficient, and experienced management of critical/major incidents in a tier 1 payments service. o Support for DevOps technical input … and triage, for instance log reviews, incident tracing to identify issues, and call the right support teams when the issue cannot be directly resolved. o Work with IT teams, to identify solutions and support excellent service quality in the non-functional area, with an aim more »

ITSM Service Manager Permanent ; Monday - Friday The Auxilion SOC in Sheffield and provides 24x7 Infrastructure and Service Desk support to our Customers. The team is the focal point for many of our customer’s infrastructure and deals with Issues that are critical to their Business. … The ITSM Quality Team works with the technical teams to monitor SLA performance, manage incident quality and compliance, change process, patching co-ordination and scheduling, problem identification and management, knowledge management and service reporting. The ITSM Service Manager … with the support of a small team and report into the Head of Service. The Quality Team will also act as Major Incident coordinators during office hours. This role involves the following: Manage the ITSM Quality team and the outputs of that team and be more »

DescriptionThe Technical Escalation Manager is an exciting role within the Splunk Problem Incident and Escalation (SPIE) team within Global Support here at Splunk. Want to help solve sophisticated problems that help Splunk customers? As a member of this team your goal … to collaborate with peers and work cross-function as needed with Support and/or Engineering teamsConfirmed knowledge of ITIL frameworks (Incident, Escalation, Problem primarily)Strong critical thinking, decision making and conflict resolution skillsStrong data analytics and report leadership skillsAbility more »

is provided to our customers, taking strategic and leadership responsibility for our 24x7 T1 and T2 teams and owning our Incident and Problem Management functions (to include out of hours and duty manager resource planning). Managing … organising resource to ensure that requirements can be met to a high standard - Own the technical support, out of hours and duty manager rota - Engage with customers and suppliers to review the delivery of support, suggesting ways to continually improve internal processes and procedures with … high priority incidents - Working closely with customers, internal support teams and vendors to manage high priority incidents through to resolution - Host major incident conference bridges, ensuring all conversations are documented - Manage high priority communication bulletins to customers and internal stakeholders - Own the Incident and more »

at Jaguar Land Rovers new Mercia Park campus, one of the largest UK warehouse developments for a single customer. As our WMS Senior Manager, you will play a critical role in implementing and maintaining the Warehouse Management System within our warehouse. Youll serve as the lead for … process enhancements Complex Change Design:Work closely with IT teams to design and implement complex changes to the Warehouse Management System Incident Resolution:Provide technical expertise in resolving complex incidents System Optimization:Advise business users on best practices for utilising the WMS effectively About You Wed … the best version of yourself and do your best work every day. You may have experience in the following: Warehouse Management System Manager, WMS Implementation Manager, WMS Integration Manager, Senior WMS Specialist, Warehouse Systems Manager, Logistics Systems Manager, Warehouse more »

ensure contractual obligations (SLA, KPI, etc) can be operationally monitored via systems and data. Planned & unplanned (emergency) change Configuration management of systems; Incident and Problem Management; Collaborating with our internal partner management team, you will need to ensure that network related events … timely, accurate and appropriate communications to customers and where appropriate end consumers as appropriate. Ensuring our partners produce clearly written Post Incident reporting within agreed SLAs, assisting with Problem Management initiated review sessions where required. As we introduce new technology, partners and … stakeholders and support teams across any number of internal & external organisations. Advanced knowledge of ITIL software tools (Change, Config Management, Service Management, Incident & Problem Management, etc) Experience of Service Design in IT and Network technologies e.g. the management of Network, IT corporate more »

points are carried out. Be responsible for the stability of the production system. Direct second and third level of support for problem diagnosis and resolution as per the agreed SLA's Be responsible for managing the production related changes, releases and rollouts with … plan, data conversion etc.) Create and update Production Support documentation, contingency (DR/BCP) documentation and processes. Provide inputs to PSS manager for monthly dashboard that provide information on incident and problem trends along with SIP and RCA … skills Should have experience of working closely with the end users as well as critical stakeholders from country tech & business. Critical experience with incident & problem management. Desirable Skills & Knowledge: Stakeholder communication and experience in vendor management would be advantage. Exposure to non-technical more »

management skills, with the ability to inspire and influence across the organization. Experience in problem and incident management Service Management Understand the regions RTB budget ITIL certification or knowledge of ITIL processes is a plus. more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

and services to take control of their financial lives. Job Description Summary: PayPal is seeking a dynamic, innovative, and driven Outsourcing & Incident Reporting Manager to join our high-performing global team. You’ll be a member of the Global Entity Management organisation supporting outsourcing … governance and regulatory incident reporting programs. It will focus on ensuring regulatory compliance along with the development and implementation of strategies and relevant policies. Job Description: This position will play a key role in bridging effective management of the outsourcing framework, and incident … and standard operating procedures, including understanding obligations and developing operational procedures for each jurisdiction that is within the scope of regulatory incident reporting Monitor incident queues and triage related data to identify and assess potentially reportable incidents Document incidents analysis, key risk more »

IT Manager London (near Charring Cross) - 3 days in the office Salary negotiable on skills and experience within the range of £40 - 65k - able to consider part time working. ** You will come from an SME environment ** New position within a very well established, niche regulatory company, who … are looking for an IT Manager after a period of transformation. You will be responsible for overseeing the functionality of ICT within the organisation, while managing and leading internal and external support resources. This role is varied and will suit someone coming from a similar … include, but not limited to: * Develop and execute IT strategies. * Ensure an efficient and robust IT support function covering managing requests, incident, problem, and change management. * Work with IT Managed Service Providers, ensuring IT services align with needs. * Maintain maximum system more »

The Service Delivery Manager will act as the constant point of contact for customers and will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity incident management processes, ensuring team compliance, scheduling regular meetings, ensuring governance and controlled change management, analyzing incident trends, and providing continuous improvements. Responsibilities: Provide Level 3 (L3) support 24/7 for technical issues within the IT infrastructure. Setting up the … incident management and high-severity incident management process. Ensuring the team stays compliant with all relevant processes and regulations. Scheduling and conducting all necessary regular meetings to ensure open communication and progress tracking. Ensuring governance, scheduled reporting, open communication, and controlled more »

Title: Health and Safety Manager/EHS Manager/HSQE Manager/Health & Safety Manager Location: Stallingborough Salary: £55,000 - £70,000 plus package Industry: Construction/Industrial Company: Tier 1 Main Contractor Are you a seasoned Health & Safety Manager/Environment, Health and Safety Manager looking to take on a pivotal role in one of the industry's leading main contractors? Do you thrive in environments where your expertise directly contributes to the success of multimillion-pound projects? If so, we have the perfect … opportunity for you! Our client, a prestigious tier 1 main contractor, is seeking a dynamic Health & Safety Manager to join their team in Stallingborough. Specialising in the construction of large-scale industrial units, our client boasts a portfolio of projects valued at over £100,000,000. This is more »

the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service … manager and asset manager Problem solving/troubleshooting. If you are an IT Support Engineer with the necessary clearance, then please send a copy of your updated CV to s.blackman @ioassociates.co.uk more »

the right people for Colt DCS. We believe in creating a healthy, learning environment for our employees to flourish.MISSIONReporting to the Service Delivery Manager, the IT Service Manager will support a number of business critical IT Services. Where required, you will provide support to Incident, Problem and Change Management Teams.OUTCOMESInterface on any Service issues or contract issues about the service provided by Colt DCS or any 3rd party suppliersWorking with the wider IT team to ensure processes are in place to manage and maintain IT ServicesSupplier Management … Customers and SuppliersTHE SKILLS/EXPERTISE THEY BRINGEssentialExperience in delivering IT/Business service management & budget control.Good negotiation, influencing and problem resolution skillsProven ability to effectively prioritize and execute tasks in a reactive high-pressure environmentExcellent interpersonal skillsExcellent written and verbal communication more »

the service provided to our prestigious customers. You will provide 1st and 2nd line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. This role is full time and permanent at … the below would be beneficiary: Linux administration Virtualisation management (VMWare) Windows administration Active Directory and authentication administration System data flow ITIL service manager ITIL asset manager Problem solving/troubleshooting Qualifications for the IT Support Specialist: Please note that this position more »

The Application Support Manager provides management, strategic direction and mentorship for the team of Support Managers they are responsible for, ensuring objectives and measurements are met or exceeded and can demonstrate their management of the teams through regular management reviews and reporting. This is … This is a pivotal role in supporting our customers and ensuring our services are robust and client focussed. The Application Support Manager is accountable for the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within … the application support function. They specialise in product knowledge usage, configuration, deployment, and workflow. Working within support with both the Service Desk Manager to ensure effective triage and improved first time fix, and the Technical Support Manager co-ordinating all technical elements of more »

My client is a multinational software organisation, working across multiple channels and services. They are looking to hire 2 Major Incident Managers for their global SaaS and cloud services team, to be based in their Bristol office. You will be working as part of a global … requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations. Ultimately accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit. Key responsibilities: First point of contact for all Cloud Operations managed major incidents Drive all major incidents more »

ll ask you to lead on delivering the Bank's strategies and plans to align with industry standards and regulations for Incident Management, Operational Resilience, and Business Continuity. This is a really varied role would suit someone who is a self-starter, enjoys being hands … welcome the opportunity to work closely with a wide range of stakeholders in an ever-changing and growing business. As Operational Resilience Manager, you will find yourself: Managing and co-ordinating all problems and incidents to help minimise the impact for our customers and … Resilience roadmap to help prevent, adapt, respond to, recover from, and learn from operational disruptions. Capture relevant information to determine whether an incident needs to be declared and then classifying the severity of the incident (minor to critical). Leading improvements in Business Continuity more »

Company description: Water Utility Company based in Yorkshire region of England. Job description: Release Manager Salary & Benefits: Salary £46,294 - £59,351 per annum dependant on experience, annual bonus, attractive pension scheme (Up to 10% company contribution), life assurance cover of 4 times pensionable salary and 25 days annual leave, bank holidays, plus a wellness day and development opportunities in line with the Release Manager progression plan. We also offer a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance … is the opportunity to participate and contribute to the Teams Standby rota as well. We have an exciting opportunity for a Release Manager to join the Tech Change team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to more »

services as necessary to ensure continuing monitoring - Organise and prioritise their own workload, in line with business requirements - Work with their line manager to provide necessary documentation & reporting on actions required/taken, including root cause analysis of issues - Contribute to the management of disaster recovery processes … providing support within any incident as required and directed by the incident manager - Comply with all legislation and codes of practice appropriate to the role Network Operations Centre (NOC) Analyst - You: Essential: - Previous experience within a NOC environment or similar, on … AWS or equivalent platforms. - Previous experience working and troubleshooting in a Linux/Unix environment. - Demonstrable ability to problem solve both proactively and reactively. Ability to prioritise own workload. Desirable: - Background in technology and knowledge of the Payment Business Industry - Understanding of Payment more »

services as necessary to ensure continuing monitoring - Organise and prioritise their own workload, in line with business requirements - Work with their line manager to provide necessary documentation & reporting on actions required/taken, including root cause analysis of issues - Contribute to the management of disaster recovery processes … providing support within any incident as required and directed by the incident manager - Comply with all legislation and codes of practice appropriate to the role Network Operations Centre (NOC) Analyst – You: Essential: - Previous experience within a NOC environment or similar, on … AWS or equivalent platforms. - Previous experience working and troubleshooting in a Linux/Unix environment. - Demonstrable ability to problem solve both proactively and reactively. Ability to prioritise own workload. Desirable: - Background in technology and knowledge of the Payment Business Industry - Understanding of Payment more »

Job Title: Group IT Azure Infrastructure Engineer Department: IT Reporting to: Group Infrastructure Manager Location: London, UK with some International travel Who We Are Our international brand, rooted in a century of French heritage, passionately connects cooks worldwide to personal stories and a rich legacy of food … implementation of Azure designs, services, and resources across the Le Creuset Group organisation and regional teams. Working alongside the Group Infrastructure Manager and Infrastructure team to ensure that global Azure landing zones are securely managed and are well maintained, target service & availability levels are … Microsoft 365, Mail filtering, Network typology, Proxy, VPN, LAN/WAN and Firewall as well common security standards & technologies. Knowledge of ITIL Incident, Problem, Request, Change & Knowledge will be required. Strong Azure cloud knowledge encompassing design and implementation is necessary with a more »