51 to 75 of 166 Permanent Incident & Problem Manager Jobs

SAP requirement Key Accountabilities:- Member of the BIS Team reporting to SAP Service Owner Provide Operational Support in the areas SAP BASIS, Solution Manager, BI, Java, SQL Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective … Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution of Major Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when … required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations Perform detailed planning & project management of implementation activities for updates & patching where more »

Senior Service Desk Manager - Up to 75K - Hybrid - Central London An exciting new opportunity has become available for a Service Desk Manager within a Microsoft Gold Partnered Managed Service Provider (MSP) in Farringdon, London. We are looking for enthusiastic, passionate Service Desk Manager to … months. Hybrid working is encouraged with the position with a 3/2 split. The role would suit an established Service Desk Manager, Senior Service Desk Manager or Head of Service/IT Support. The position incorporates leading a team of 25 1st, 2nd and 3rd line IT Support Engineers within an ITIL environment. Service Desk Manager Experience: * 5+ years lead or management experience in an IT Managed Services environment * Flexible and helpful attitude. In particular, the ability to empathise with IT Service Desk customers and respond sensitively to their more »

IT Support Manger (1 Year FTC) Salary + Bonus The IN Group 1 Year FTC Hybrid working, City of London The IT Support Manager leads the team of IT Support Technicians to provide outstanding service to our clients and is responsible for managing day-to-day operations … our technology team that support the wider business in ensuring IT services are managed services effectively. Skills & Experience Experience within an IT Support Manager position Experience with managing an IT Support team Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience … networking technologies. Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders. Experience with incident management, problem management, and change management processes. Excellent leadership and mentorship skills, with the ability to motivate and more »

the incidents from Client ticket system to Partners ticket system and vice versa Coordinate end to end with various parties for printer incident closure within SLA Printer Calls log analysis Printer availability report preparation and analysis Liaising with third Party suppliers and managing printer issues … incidents and queries via email and phone Monitor the Printer incidents through internal monitoring systems Maintain ongoing communication on the printer incident updates to customers provided by 2nd and 3rd line support teams Ticket management of Printer Incidents and New Printer Requests Pro-actively … when required Responsible for aged ticket follow up and closure Create Knowledge articles on common issues Act as the designated backup for Incident Manager when reasonably instructed to do so Follow the process and procedures that are introduced but not limited to the above more »

Job Description Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the … ensuring customers are regularly and fully updated on the progress of all logged tickets throughout their lifecycle. Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. Monitoring agreed SLA's and more »

developing our people. Scope of Role Reporting directly to ITRS Global Head of IT, Risk and Security, the IT Global Infrastructure Manager is responsible ITRS on-premises Infrastructure, Global network, Data Centres, Cloud Infrastructure and Applications, providing leadership and strategic direction for the departments … ensure they are available and fit for purpose to meet our needs as we scale our business. As a Global IT Infrastructure Manager, you will: Provide line management for the Global infrastructure staff. Lead the strategy, scalability, innovation, and best practices for local and global … of managing Firewalls and Global Network Infrastructure 8+ years of managing Internal and External Data Centres 8+ years management of infrastructure incident, problem, capacity, lifecycle and change management Experience of Azure infrastructure and applications An understanding of Databases and more »

expand into the pinnacle of motorsport through our Andretti Cadillac Team. Job description: We have an opportunity for an experienced IT Service Desk Manager to join the Andretti Cadillac Team at the new Silverstone Facility. In this role you will be responsible for the day-to-day operations … respect of the user community requirements and service desk costs. Implement and promote IT service management (ITSM) best practices, such as incident, problem, and change management. Develop, implement and keep under review the departmental policies and procedures. Collaborate closely … or manufacturing company is desirable. Formal training and/or certification in IT service management frameworks (ITSM, ITIL etc). Excellent problem-solving and decision-making abilities, with a customer-focused mindset. Proficiency in using service desk software and tools for ticket tracking more »

our CRM and ERP platforms Salesforce, SAP and Vending Management Software Why Join us - Great development opportunities Supportive team and manager Company well being and benefit package Salary - £45-55,000.00 dependent upon experience plus 10% profit and performance related bonus. Onsite canteen … and provides recommendations to improve IT delivery processes. Skills and Competencies needed for the role include - Collaboration & Partnership Communication & Impact Problem Solving & Decision Making Leading People Planning & Managing Priorities Big Picture & Vision IT & Business Strategy Alignment (Foundational Knowledge) Project & Portfolio Management (Intermediate Knowledge & Application … Integration (Foundational Knowledge) Information Security Strategy & Management (Foundational Knowledge) User Support (Foundational Knowledge) Change Request Management (Foundational Knowledge) Problem & Incident Management (Intermediate Knowledge & Application) Systems Management (Foundational Knowledge) Data Science & Analytics (Foundational Knowledge) Please only apply if you are currently based within the UK more »

Discovery, CMDB, Orchestration, Service Mapping, Integrations and Cloud Management. The ITOM Technical Architect works on a project team, reporting to the Project Manager and Practice Director for ITOM Code and Test Scripts and Configuration for ServiceNow Discovery Installs and configures ServiceNow MID Servers … Dashboards development and implementation Good knowledge and experience working with ServiceNow Custom Applications Good knowledge of ServiceNow ITSM Modules like Incident, Problem, Change, Service Catalog, Service Portals would be a plus Hands-on exposure on ServiceNow integration with at least more »

remote. Ensuring all changes to computer inventory are recorded in the asset management system. Meeting SLA targets for the Service Desk, including Incident, Problem & Change Management. Managing, updating, and supporting mobile devices through Mobile Device Management (MDM). Managing, updating, and … desk operations. Familiarity with Mobile Device Management software, including configuration, setup, and deployment of mobile devices. Proficiency in building workstations utilizing EndPoint Manager/Intune. Providing end-user support for iMac and MacBook devices. Benefits Home-based working with flexible hours. 25 days holiday - plus additional more »

and contribute to training initiatives. Identify opportunities for process improvement and automation to enhance operational efficiency. Provide regular reporting to IT Manager Ensuring that relevant process documentation and procedures are kept up to date and in line with internal IT standards. About you: Background … C# .NET, SQL Server, Rest Api's Experience as a Third Line Engineer or similar role. Experience with REST APIs Ensuring that relevant incident, problem and change escalations are dealt with appropriately. Strong troubleshooting skills and the ability to analyse and more »

IT Service Manager Permanent Sheffield/Hybrid (2 days per week on site) Salary: £55k - £65k + benefits We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on … all IT services are delivered in accordance with ITIL standards. ITIL Implementation : Implement ITIL best practices across all areas of service management, including incident management, problem management, change management, and continual service improvement. Service Strategy : Develop and implement a service strategy that more »

Digital Support Analyst with an excellent salary of £40,694 As a Lead Digital Support Analyst, you will lead and manager the Digital Support Analyst Team ensuring an excellent people-centric digital support service experience for colleagues, customers, and stakeholders. We are really … of business teams and stakeholders to promote our Digital Support Service as a primary point of contact. Proactively support the Service Delivery Manager and other IT & Digital Managers to improve service performance metrics by continuously reviewing processes, security controls, KPI targets, documentation updates, identifying areas for … optimisation and efficiency gains Support the Service Delivery Manager to effectively manage our IT & Digital Team risks to corporate policy and guidelines. Responsible for supporting the delivery of a responsive incident and problem management support service to colleagues by more »

IT Projects & Services Manager Responsible for NATS Infrastructure Services (NIS) and Business Application Services (BAS) contract. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to … skills Strong financial skills including P&L for the contract and developing proposal pricing. Worked within ITIL based framework, with experience of: Incident Management, Problem Management, Change Management, Release Management Experience of monitoring service against agreed service levels Experience in reporting and more »

Cognizant has an exciting opportunity for an experienced and collaborative Field Services Manager to join our inclusive and thriving team. This full-time Deskside Services Manager role is based in Leeds. As a Deskside Services Manager, you will manage field and … be accountable for compliance with customer policies. Here are some key responsibilities you could expect to do: · To Serve as Deskside Services Manager ensuring continuity of delivery to meet and exceed customer expectations. · Deskside Services Manager will be the Customer’ point of contact, He … copying data, performing backups and restoring data and backups to the replacement EUC Device. · Manage Field service team provide updates to Incident and Problem tickets in the ticketing tool to reflect actions taken to resolve such Incident or Problems. more »

This is an excellent opportunity for an Deskside/Field Services Manager ole professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise … systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost. Field Service Manager will act as Regional Services Manager(RSM), managing field services/Deskside Services teams spread across Europe. Responsibilities To Serve as Regional … Services Manager(RSM) ensuring continuity of delivery to meet and exceed customer expectations. RSM will be the Customer’ point of contact, He will be accountable for compliance with customer policies. Work with Service providers and make sure that they adhere to SLA and Service provider more »

Application Support Lead/Manager (Buyside Portfolio Management) London to £130k Do you have expertise with Application Support within a buyside environment (Hedge Fund/Investment or Asset Manager) combined with strong leadership skills? You could be progressing your career at a global, hugely profitable, Investment … Management firm. As an Application Support Manager you will remain hands-on and head up a small, highly talented team of Application System Analysts (approximately 4) providing technical support to Portfolio Managers, Portfolio Analysts, Researchers and Business Managers on complex real-time trading systems in a … manage production incidents to ensure appropriate escalation, assisting in determining root cause and preventative measures. You will ensure adherence to SOC1 requirements, Incident/Problem Management process and documentation, including follow through using ITIL framework and be responsible for the day more »

service for our current and future long-term vision. The Licence Management Lead will work with and support the Software Licence Manager to ensure that all of Thames Waters software license management services are provided effectively and efficiently. The Licence Management Lead will also support … will support other service management processes and activities including Hardware Asset Management, change management, release management, service asset and configuration management, incident management, problem management and capacity management. What youll be doing as a Licence Management Lead: Licence Management Reporting support … the provision of regular, transparent and accurate reporting on all Licence activities. Work in collaboration with the software asset manager, operational risk and compliance manager to identify risks and issues that arise from software licence management. Continuous Service Improvement make recommendations and more »

service for our current and future long-term vision. The Licence Management Lead will work with and support the Software Licence Manager to ensure that all of Thames Water’s software license management services are provided effectively and efficiently. The Licence Management Lead will also … will support other service management processes and activities including Hardware Asset Management, change management, release management, service asset and configuration management, incident management, problem management and capacity management. What you’ll be doing as a Licence Management Lead: Licence Management Reporting … support the provision of regular, transparent and accurate reporting on all Licence activities. Work in collaboration with the software asset manager, operational risk and compliance manager to identify risks and issues that arise from software licence management. Continuous Service Improvement – make recommendations and more »

Regional IT Service Manager Location: Cardiff, Darlington, Edinburgh (may require occasional travel to other DBT Offices) Salary: £38,052 to £43,900 (including allowance) Job type: Permanent Closing Date for Applications: Sunday 12 th May at 12pm (noon) We create digital services, data tools and technology for … offer an incredible experience to all our users. Find out more on our blog, Digital Trade. Job Description As a Regional IT Service Manager, you will be based in one of our key Places for Growth locations and be responsible for overseeing and managing IT services … prioritise projects, and develop strategies to enhance the IT service provided throughout the region. Responsibilities You will be an experienced IT Service Manager who can support with: Regional IT Service Delivery Oversee the delivery of IT services across multiple sites within the region, including your home location more »

Description The Infrastructure Solution Architecture Manager will lead a group of infrastructure solution engineers, will serve as the senior infrastructure solution authority across all the infrastructure domains and will act as a technical liaison between IT and the business. A Day In The Life: Lead and … testing and rehearsals. Who You Are: Minimum 10 years of experience in infrastructure support, delivery and design. The Infrastructure Solution Architecture Manager must be a strong leader and communicator with exceptional analytic and problem solving skills. Experience working for global … communicating the enterprise infrastructure Roadmap - include details with Azure, Servers, Operating Systems, Capacity, Desktop Architecture, Alert Monitoring, Problem Determination, Incident Management, Backup/Recovery. Strong collaborator and leader with exceptional communications skills. ITIL framework and best practices. Web technologies (devices, servers, cloud more »

Site Reliability Engineering Manager (SRE) If youre reading this, we are excited for you. Youve landed on the job description for a company that obsesses over your wellbeing with unrivalled work life balance, your career development providing transparent career paths and learning support for every single person … platform wouldnt exist. The Role Reporting Line: Director of Operations The SRE team is the heart of solving production problems.As Site Reliability Engineering Manager, you are ultimately responsible for system reliability, operational productivity and reducing time-to-market though the evolution, and technical debt reduction, of … Including component and configuration. Working alongside the Service Management team to ensure alignment on Change, Problem and Incident management practices. Working alongside the Customer Experience team to deliver the best possible service to our customers. Both internal and external. Getting stuck more »

accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incident management, and process improvement in a production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness … least a relevant bachelors degree from a recognised institution. Set yourself apart: Proficiency in problem identification and resolution, incident and ticket management, and prioritization of fixes in a production environment. Ability to manage transports and change requests effectively. Proactive in more »

join the core infrastructure team within the Digital Technology function for an aerospace and defence company. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems. This role is … candidates who do not have a British passport can not be considered. Main Duties Setup and Manage Deployments using System Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds patch management … procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management, Request management and Problem management. Perform 3rd party update configuration and management Be part of and more »

As Infrastructure Operations Manager you will lead a team of Platform Infrastructure Engineers. Managing all infrastructure support tickets arising from business and IT support requirements and working to manage service and maintenance tasks. You will report directly to the Head of Infrastructure Services as part … of a growing Service Operations team. The Infrastructure Ops Manager will oversee day-to-day activities of the Infrastructure Ops Team and will be responsible for and be proactive in ensuring that the businesses infrastructure including Data Centres, Azure, Servers, Networks, Storage and related systems … and changes have security at the forefront. Manage the teams to make sure Solid Change, Problem and Incident management processes are followed. Working with the Service Ops teams to ensure the BAU handover process is followed for any new systems delivered by more »