76 to 100 of 188 Permanent Incident & Problem Manager Jobs

Description The Infrastructure Solution Architecture Manager will lead a group of infrastructure solution engineers, will serve as the senior infrastructure solution authority across all the infrastructure domains and will act as a technical liaison between IT and the business. A Day In The Life: Lead and … testing and rehearsals. Who You Are: Minimum 10 years of experience in infrastructure support, delivery and design. The Infrastructure Solution Architecture Manager must be a strong leader and communicator with exceptional analytic and problem solving skills. Experience working for global … communicating the enterprise infrastructure Roadmap - include details with Azure, Servers, Operating Systems, Capacity, Desktop Architecture, Alert Monitoring, Problem Determination, Incident Management, Backup/Recovery. Strong collaborator and leader with exceptional communications skills. ITIL framework and best practices. Web technologies (devices, servers, cloud more »

accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incident management, and process improvement in a production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness … least a relevant bachelors degree from a recognised institution. Set yourself apart: Proficiency in problem identification and resolution, incident and ticket management, and prioritization of fixes in a production environment. Ability to manage transports and change requests effectively. Proactive in more »

Site Reliability Engineering Manager (SRE) If youre reading this, we are excited for you. Youve landed on the job description for a company that obsesses over your wellbeing with unrivalled work life balance, your career development providing transparent career paths and learning support for every single person … platform wouldnt exist. The Role Reporting Line: Director of Operations The SRE team is the heart of solving production problems.As Site Reliability Engineering Manager, you are ultimately responsible for system reliability, operational productivity and reducing time-to-market though the evolution, and technical debt reduction, of … Including component and configuration. Working alongside the Service Management team to ensure alignment on Change, Problem and Incident management practices. Working alongside the Customer Experience team to deliver the best possible service to our customers. Both internal and external. Getting stuck more »

deliver new digital services to our customers whilst streamlining and automating our business processes. We’re looking for a Digital Service Manager to join us with a strong understanding of digital service performance and an ability to drive continual improvement. Reporting to the Head of … to assess, communicate and improve service performanceEstablishing appropriate dashboarding and reporting capabilities to analyse and share service performance trendsSupporting major incident resolution led by the Major Incident Management (MIM) teamManaging post-incident reviews and problem management … how live service performance plays an important part in that Ability to help teams to continually improve service performance through data, post incident reviews and open discussionCapability to engage a variety of business and technical stakeholders to articulate service expectation and performance Ability to more »

level of resource, proactive quality review of team activities and adherence to defined processes and proceduresConfidently deputise for the Cyber Security Manager when required/they are not availableCreate and manage the Security cloud migration process. Highlight any gaps from experience and work to … work with the team to develop individual and team performanceIn and Out of Hours security response escalation point for any incident managementManage the Cyber Security Incident process/procedure, and the Cyber security Incident Response Team, leading war games and cyber security incident scenarios alongside the Cyber Security Manager to provide the IT department with the skills and knowledge of addressing any real cyber security incidentsManage post-cyber security incident forensic investigations and reporting, bringing in third party specialists if deemed more »

join the core infrastructure team within the Digital Technology function for an aerospace and defence company. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems. This role is … candidates who do not have a British passport can not be considered. Main Duties Setup and Manage Deployments using System Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds patch management … procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management, Request management and Problem management. Perform 3rd party update configuration and management Be part of and more »

As Infrastructure Operations Manager you will lead a team of Platform Infrastructure Engineers. Managing all infrastructure support tickets arising from business and IT support requirements and working to manage service and maintenance tasks. You will report directly to the Head of Infrastructure Services as part … of a growing Service Operations team. The Infrastructure Ops Manager will oversee day-to-day activities of the Infrastructure Ops Team and will be responsible for and be proactive in ensuring that the businesses infrastructure including Data Centres, Azure, Servers, Networks, Storage and related systems … and changes have security at the forefront. Manage the teams to make sure Solid Change, Problem and Incident management processes are followed. Working with the Service Ops teams to ensure the BAU handover process is followed for any new systems delivered by more »

000Permanent London/Hybrid1489537DescriptionWe are looking for an experienced and proactive Security Operations Manager to lead a security operations team. As a Security Operations Manager, you will be responsible for overseeing the day-to-day security operations, implementing security measures, and mitigating security risks. … Your expertise in cybersecurity, incident response, and team leadership will be crucial in ensuring the protection of the organisation's assets, information, and systems.Key ResponsibilitiesSecurity Operations Leadership: Lead and manage the security operations team, providing guidance, mentorship, and performance feedback to ensure the team … s effectiveness and efficiency.Incident Response Management: Develop and implement incident response procedures to promptly identify, assess, and respond to security incidents. Lead the team in conducting thorough investigations and root cause analysis of incidents.Security Monitoring: Oversee security monitoring and threat detection processes, leveraging more »

and faster resolution processes and design a flexible and robust service Develop, gain agreement to, own and maintain the Incident, Critical/Major Incident and Service Request processes (ITIL) and procedures, ensuring procedures are followed, including reviews and problem analysis Management of Incident escalations Own the knowledge base tool and develop IT Services policies and procedures for its effective use, including review and compliance Monitor the performance of the Service Desk through the review of existing SLAs and KPI … people. Teamwork: you are a team worker, but you can also work individually At least two years of experience as a Service Desk Manager Strong technical background. Excellent analytical and troubleshooting skills. Ability to work under pressure. Strong customer service skills. Driven, self-motivated individual Demonstrates an more »

SAS Managed Cloud Technical Manager - Hybrid Nice to meet you!We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We’re also a debt-free multi-billion-dollar organization on … customer satisfaction and ensure service quality across all our hosted and remote managed customer environments. As a SAS Managed Cloud Technical Manager, you will:Plan and direct activities including planning and implementing forecasts, relationship development, customer satisfaction.Identify resource demands & skill gaps within the Cloud … industry best practice.Deliver excellent customer service using a customer first and continuous improvement mindset.Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.Build and maintain strong more »

Job Title: IT Services Manager Location: Newcastle Upon Tyne Salary: Up To £40k Per Annum Job type: Full Time, Permanent Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer … qualifications Job responsibilities will include, but are not limited to; Measure and monitor service management delivery against established key performance indicators. Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents. Manage Change Management processes to ensure coordinated changes release are … send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Helpdesk, IT Support Manager, IT Support, IT Support Technician, ICT IT Service Desk Manager, IT Systems Manager, ICT Technician, IT Systems Support, IT Technician more »

vendors to develop, implement and maintain, automation where feasible, across the Release Management service lifecycle. '€¢Support the maintenance of the Lifecycle Manager (LCM) database, inclusive of data-entry requirements, maintaining data quality & data integrity. '€¢Assist in the release package design, build, configuration and package acceptance … programme. '€¢Ensure that the CMDB is updated with release updates when a Change is implemented. '€¢Work with wider shared services teams (NOC, Major Incident, Change, Problem, etc) in implementation of Release Management tools/procedures. '€¢Required to provide wider support within the Configuration Management more »

vendors to develop, implement and maintain, automation where feasible, across the Release Management service lifecycle. Support the maintenance of the Lifecycle Manager (LCM) database, inclusive of data-entry requirements, maintaining data quality & data integrity. Assist in the release package design, build, configuration and package acceptance … programme. Ensure that the CMDB is updated with release updates when a Change is implemented. Work with wider shared services teams (NOC, Major Incident, Change, Problem, etc) in implementation of Release Management tools/procedures. Required to provide wider support within the Configuration Management more »

The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their … and New Years and it does not come out of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed contractual obligations, service level … SDM serves as a liaison between the company and its vendor, fostering collaborative and a productive relationship. The IT Service Delivery Manager is responsible for the day to day service delivery of defined IT Services provided by both internal and external service providers. The IT more »

The AV Technical Operations Manager role requires a strong understanding of audiovisual (AV) technology and systems, along with the ability to assist with the management of a high performing AV Managed Service team. The manager will conduct system audits, troubleshoot AV technology issues, and … Working with a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. The AV Technical Operations Manager is a key part of our London team, representing our client and working onsite at a leading Global Law Firm. Strong Incident … life cycle and advise solutions Develop and provide training for new installations, changes to standards etc. Collaborate with onsite teams on incident investigations involving multiple offices/services Manage troubleshooting of major AV-related technology issues until resolution is achieved Desirable skills; Team leadership skills Customer more »

service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management and change management. Management: Ensure timely delivery of Projects/Enhancements in line with both the more »

service requests, along with identifying opportunities for service delivery improvement. Responsibilities include but not limited to: Work closely with Service Delivery Lead/Manager, Operations Manager and other engineers where 3rd line support is required. To support other engineers’ technical needs, whilst at the same … through training. Keeping all assigned escalated tickets up to date and client communicated with regularly. Identify the root cause of the major incident and recommend the option to make sure it does not occur again. Responsible for problem management tickets and … SANs, Storage Extensive and up-to-date troubleshooting experience in a 2nd/3rd line technical capacity. Ability to visualize a problem or situation and think abstractly to solve it. Provide outstanding technical leadership and take total ‘ownership’ of issues to completion. Ability more »

journey. A journey defined by a destination; to deliver on our purpose.Let us tell a bit about the opportunityAs an Automation Service Delivery Manager, you will play a key role in our transformation, supporting our automated processes and ensuring we continue to deliver value and efficiency … ensuring the redevelopment work for incidents is done in a timely and effective manner, with minimal impact on BAU operations, including post incident review and implementing lessons learnedChange management ownership for all BAU automations, post hypercare delivery phase Engaging in continuous service improvement activities, including ongoing … and maintaining automations (attended and unattended) through UiPath or similar technologies. Experience of service management type activity (including experience in change, incident and problem management) Excellent communication (written & verbal) and interpersonal skills with the ability to influence and present more »

escalations as well as assisting the business in meeting its objectives.An initial responsibility of this role will be the handling of Change, Major Incident and Problem tickets, the goal is to streamline these processes to become more automated, allowing the SDM to then … delivery standards.Strong leadership ability and team spirit.Excellent written and verbal communication skills.Excellent organizational skills.Problem-solving skills.Superior analytical, evaluative, and problem-solving abilities.Ability to communicate complex business challenges in a non-technical and simplified manner to senior management and business stakeholders.Creation and more »

FIRST LINE MANAGER - NIGHT SHIFT SUNDAY - THURSDAY: £34,000 PER ANNUM People Solutions are looking for a First Line Manager for our Client based in Crick. Benefits Onsite parking Permanent position Day to Day Duties You will oversee the inbound cross-dock operation Successfully execute the … all resources are allocated Manage up to 50 drivers and office staff Ensuring all driver route paperwork is completed Assisting the Transport Manager to create a compliant and effective operational team Overseeing the day-to-day vehicle operations Essential Skills Proven track record as a Transport … First Line Manager Previous experience of working in a fast-paced 3PL or cross-dock operation Transport Legislation/Working Time Directive/Driving hours knowledge is essential Experience dealing with Accident/Incident Reports and overseeing any investigations Excellent computer literacy (Microsoft Office, Word more »

within agreed SLAs, to appropriate quality thresholds, meeting, or exceeding customer satisfaction targets. • To manage major incidents, expediate resolutions and own major incident review. • Own Problem & Change management, ensuring changes and enhancements comply with the change framework, follow NAO architectural principles, and … utilisation, and availability. Reporting on performance against agreed targets. Responding ahead of potential issue trigger points • Working closely with the DS Portfolio Manager, Delivery managers and technical Team Leads ensuring a smooth and successful transition of change projects, projects, and CIinto operation running & support. … expectations of the NAO and of the commensurate resources, services, and tools necessary to meet that demand. • Leading continuous improvement & problem management: Leading investigative work into problems and opportunities in existing processes for optimisation. Managing and leading the collection of information and more »

IT Applications Manager - Chertsey Salary - £50,000 - 56,650 - Car Allowance £6780 Hybrid working available IT Applications Manager required for a leading client based in Chertsey. My client is currently seeking a IT Application Manager to come on board to responsible is to maintain … provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, Strong application experience Understanding of IT infrastructure and applications … upkeep of vital business applications and related procedures. Coordinating the daily functioning and optimization of applications. Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment more »

Primary point for site-based IT issues escalated by the global service desk. Provide equivalent support to other offices in region. Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI … by the IT Operations management team. Ensure the IT Operations IT systems are maintained per current Essentra policies (areas to be agreed with manager) Drive continuous technical improvement of the IT Operations services and satisfaction scores. Deployment of IT Operations security measures Continually maintaining cyber awareness to … and app mgmt., SCCM with application packaging, AutoPilot and PowerShell scripting, Citrix/RDS, Exchange, Teams, SharePoint (desirable) Root-cause problem analysis and remediation (desirable) Manufacturing/Operational Technology environments (desirable) Understanding of ERP & CRM systems using Microsoft or equivalent technology Analytical thinking more »

that provides the opportunity to make a real difference in a time of planned growth within the organisation. Reporting into the Software Engineering Manager, you will be leading the build, configuration and maintenance of internally developed applications and products in an environment that is currently going … identifying continual improvement opportunities in production release capability and reliability. Support Software Engineering teams with technical problem solving, incident resolution and technical thought leadership as required to support progression of day-to-day Engineering team activity. Use technical mentoring & coaching techniques to … to present and communicate complex technical concepts as simple to understand commercial outcomes Excellent technical coaching and mentoring skills Excellent problem analysis and resolution skills Strong knowledge of technical excellence practice and DevOps/CALMS methodologies Understanding of Agile delivery processes/ more »

team meetings and contribute to continuous improvement. Take part in any on-the-job training opportunities and proactively advise your line manager of areas where you feel training is required to benefit you as an individual or the team. Proactively participate in incident/… problem resolution, ensuring the team meets its KPI targets. Ensure your work is recorded accurately and in a timely manner. Key skills & experience for the Graduate Microsoft Software Developer:- Bachelors degree in computer science, Software Engineering or a related subject. A strong understanding of object … ASP.NET, SQL Server, SSIS, SSRS, Azure, DevOps, Jira etc would be advantageous. Display a passion for learning and self-development. Strong problem-solving and analytical skills. Exceptional communication skills, both written and verbal. Strong service orientation. Flexible and self-disciplined. Confident in more »