1 to 25 of 148 Incident & Problem Manager Jobs

Description Looking for an exciting opportunity to make an impact as ITSM Problem Manager? 1901 Group (A Leidos Company) has an exciting Service Desk and Incident Manager position which can be worked out of our state-of-the-art … Antonio Texas. POSITION SUMMARY: This position is slated to start in June 2024. An IT Service Management (ITSM) Problem Manager is a specialized role within IT operations focused on managing and resolving recurring issues to prevent them from affecting IT services and … operations. Primary Responsibilities: Problem Identification: Identify and analyze recurring incidents and problems in IT services. Collaborate with Incident Management and other teams to gather relevant data and root causes of issues. Review previous day opened incidents related to the problem more »

an Multi-Skilled Operator Maintainer Technician Production team working at our well-established site at Spondon, Derby. Role Reporting to a Production Shift Manager this Shift Based Operator role is primarily a Production Operator position with 1st response maintenance activities as well as supporting the maintenance team with … will include: Maintain a Safe Working Environment by following all site HSE practices i.e. permit to work system etc. Able to assist with ‘Incident Control’ i.e. fire evacuations. Operating Production Equipment efficiently; meeting KPI’s and following all production procedures and documentation. Direct and Lead … Saturday, 1st June 2024 Start Date Monday, 10th June 2024 Desired Skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Qualifications English GCSE or equivalent, grade 9-4/A*-C (Essential) Maths GCSE or equivalent, grade more »

staff within a growing organisation In return you will have technical and structural ownership of your work in alignment with the IT Manager, and an opportunity to deliver meaningful and impactful outcomes, both within the IT department and as part of the wider organisational … headed approach to problem and change management, to work closely with other support staff and the IT Manager to provide a good quality support service for end users. Comfortable completing technical work if needed, as well as having more complex issues escalated … junior colleagues in the team, or offering guidance where possible. You'll be able to authorise change requests in place of the IT manager, and escalate to them if necessary. The post-holder, our Support technicians and IT Manager will be responsible for managing more »

Service Desk Manager - German and Czech Speaker - Permanent - Prague Robson Bale are looking for a German and Czech Speaking Service Desk Manager to come on board for a permanent opportunity in Prague. Permanent, Excellent salary The ideal candidate will have the following skills and … leadership and motivation, with a focus on driving performance and fostering a collaborative atmosphere. Previous experience overseeing service desk operations, including incident management, problem resolution, and service request fulfilment. Responsibilities: Lead and supervise the Service Desk team, ensuring prompt resolution … of continuous learning and development within the Service Desk team, promoting professional growth and knowledge sharing. Permanent, Excellent salary Service Desk Manager - German and Czech Speaker - Permanent - Prague more »

team meetings and contribute to continuous improvement. Take part in any on-the-job training opportunities and proactively advise your line manager of areas where you feel training is required to benefit you as an individual or the team. Proactively participate in incident/… problem resolution, ensuring the team meets its KPI targets. Ensure your work is recorded accurately and in a timely manner. Key skills & experience for the Graduate Microsoft Software Developer:- Bachelors degree in computer science, Software Engineering or a related subject. A strong understanding of object … ASP.NET, SQL Server, SSIS, SSRS, Azure, DevOps, Jira etc would be advantageous. Display a passion for learning and self-development. Strong problem-solving and analytical skills. Exceptional communication skills, both written and verbal. Strong service orientation. Flexible and self-disciplined. Confident in more »

Job Title: IT Services Manager Location: Newcastle Upon Tyne Salary: Up To £40k Per Annum Job type: Full Time, Permanent Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer … qualifications Job responsibilities will include, but are not limited to; Measure and monitor service management delivery against established key performance indicators. Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents. Manage Change Management processes to ensure coordinated changes release are … send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Helpdesk, IT Support Manager, IT Support, IT Support Technician, ICT IT Service Desk Manager, IT Systems Manager, ICT Technician, IT Systems Support, IT Technician more »

reduce preventable incidents and escalating alerts raised where required, assigning to the appropriate teams. Reporting directly to the Monitoring and Observability Manager as part of a newly created team, you will be key to the running of a fast-paced monitoring and incident … Maintain the monitoring software continually working on keeping alerts, modules and custom alerting up to date. Analyse events, perform troubleshooting and incident response on the related systems communicating with relevant teams or third parties responsible for managing the systems for quick alert resolution. Monitor the ParentPay … tracking and documenting all alerts and resolutions in detail through a designated ITSM system. Adhere to all internal processes (change/incident/problem etc) as set out by the IT Service Manager. Regularly review our monitoring systems and attend training more »

Senior IT Problem Manager £75k/+£6k Car Allowance + Bonus Milton Keynes (2 days pw in office) Our client is a leading financial services firm. They are seeking a dynamic and experienced Senior IT Problem Manager … improvement initiatives. The ideal candidate will have extensive experience in financial services and a strong background in IT Service Management (ITSM) and incident management. Key Responsibilities: Lead the development and implementation of proactive problem management strategies to identify and resolve … support their professional development. Stay current on industry trends and emerging technologies related to problem management and incident response. Participate in incident management activities as needed to support the timely resolution of IT incidents and service disruptions. Qualifications more »

Incident Manager/Problem Manager x 3 - ITIL/ITSM - All Levels - Swindon - FinTech - New! Up to £38k+ Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number … of Incident Managers/Problem Managers to join its growing ITIL Service Operations function. Suitable candidates will have the following: Circa 2 years in ITIL Service Operations with a focus on Problem Management Analytical approach to problems and excellent … Excel Duties will include the following: Assisting in Problem Management investigations with technical subject matter experts Partaking in post incident reports for all major incidents to senior IT leaders Being responsible for the prevention of recurring incidents by determining true root cause, and more »

our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects … of the incident management process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems … development plan asap. Language English - Excellent: professional level both in writing and speaking. Main characteristics of an Incident and Problem Specialist To successfully complete all tasks, an IP Specialist needs to possess strong problem solving, analytical and more »

and contribute to training initiatives. Identify opportunities for process improvement and automation to enhance operational efficiency. Provide regular reporting to IT Manager Ensuring that relevant process documentation and procedures are kept up to date and in line with internal IT standards. About you: Background … C# .NET, SQL Server, Rest Api's Experience as a Third Line Engineer or similar role. Experience with REST APIs Ensuring that relevant incident, problem and change escalations are dealt with appropriately. Strong troubleshooting skills and the ability to analyse and more »

IT Projects & Services Manager Responsible for NATS Infrastructure Services (NIS) and Business Application Services (BAS) contract. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to … skills Strong financial skills including P&L for the contract and developing proposal pricing. Worked within ITIL based framework, with experience of: Incident Management, Problem Management, Change Management, Release Management Experience of monitoring service against agreed service levels Experience in reporting and more »

We have an exciting Service Transition Manager FTC initially until July 2026 which is hybrid based in Birmingham. This role will oversee the transition and release of critical modules within a new system into operational support. Candidates applying for this role should have demonstratable experience with the … have substantial on the job experience in this area. Strong people and Service Management skills where needed. Proven analytical and problem-solving skills used to identify and implement in the service area. Have led and shaped transition into operational service with a … Business Transition Plan while minimising risks. Adhered to the process for early life support with formal handover into operational service. Attended any relevant Incident and Problem review meetings during the early life support period, and fed into Lessons Learned. Has had responsibility more »

shape the future of technology solutions for a safer, more efficient world. About You As a Platform Tech Leader, you will lead critical incident and technical problem management efforts, providing expert leadership in resolving complex technical issues. Your primary responsibilities will include ensuring … reliable references for system architecture, and gaps are addressed by anticipating future needs. Daily responsibilities and objectives are to lead critical incident and technical problem management. You'll provide technical leadership ensuring the resolution of complex technical issues. As a senior … member of the team, working with the Platform Team Manager and Head of Platform you will foster a culture of continuous improvement and accountability. You'll be well organised and experienced with coordinating people to ensure swift resolutions. You'll be able to see the more »

Line of Service Internal Firm Services Industry/Sector Technology Specialism IFS - Information Technology (IT) Management Level Manager Job Description & Summary A career in Information Security, within Internal Firm Services, will provide you with the opportunity to develop and support our internal security technologies and services … the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to … focus for Perimeter Security are Firewalls (Cloud, Physical, Virtual, WAF), Proxies, IPS, and VPN. This includes but is not limited to Major Incident Response and Resolution, Tuning and maintaining solutions, providing mentoring to junior staff, improving security posture, operational projects, and overall operational process more »

to delight our owners and guests." Do you want to join in the fun of transforming the travel industry? 🏡 Position: Data Protection Manager Working closely with our new Head of Information Security, we're looking for an experienced Data Privacy specialist, with a background in managing and … infosec roadmap. Support the privacy aspects of key processes including supplier risk assessments. Provide advice and support as part of the security incident response team during the invocation of the incident response plan. 🏡 Skills and experience you’ll need to succeed: Here at awaze … Excellent time and project management skills and ability to multi-task and prioritize work Attention to detail and problem-solving skills Excellent written and verbal communication skills A creative mind with an ability to suggest improvements 🏡 What will we offer you more »

We’re seeking an experienced Information Security Manager to support & protect the Risk, Compliance & Governance development for the organisation. You will maintain the security of business internal systems and maintain data compliance & protection regulations. This is an excellent opportunity to work for a fantastic brand & support a … will own the business document IT policy and procedures related to business Cyber Security Road-map. You will lead the organisations Cyber incident response capability, providing reports and insight MI. Working with the Risk, Tech, Data protection & Compliance business areas to mitigate IT risk & develop cyber … disclose in the CV) Ideally experience with offshore IT Security & Networking. IT & Security documentation experience – Maintain & managing policies & configuration documentation Extensive experience problem solving Extensive experience in working with a team & senior leadership Please share your CV - matt@cactussearch.co.uk more »

and the Disability Confident Committed employer scheme. Role Context & Purpose The Data and quality Lead will report to the Customer Service Manager and be part of the wider Customer Experience & Quality team. This team plays a pivotal role in ensuring NCS provides the highest levels … Key stakeholder in the development and delivery of customer service, and cross-functional projects. On-programme QA visits, DBS spot checks, incident analysis and workforce training visits. Utilise previous experience to propose innovative ways of improving service standards for our customers, and support in … Supports others through change, is objective under pressure and eliminates barriers to success Solving Problems – Identifies tools and techniques for problem solving, identifies opportunities for improvement and innovation, establishes long term goals for the team, Delivering Results – demonstrates high standard of work, monitors more »

and project teams. Other Responsibilities Performs specific quality related functions such as Quality/GMP training, materials/products releasing, validation, quality incident investigations to ensure compliance with GMP regulations and standards. Supports in the investigation of non-conformances and quality incidents. Resolves and documents any deviation or problem pertaining to the audit of documents. Reviews and approves documents related to Quality Systems such as validation protocols/reports, change control, or Procedural Documents to support the release function. Support internal and/or external audits as … regulatory, GMP, GDP compliance of activities in assigned areas of responsibility. Reports any deviations to the appropriate management. Liaises with responsible Trial Supplies Manager on aspects of clinical supplies packaging and labelling design and study requirements and resolves issues. Competencies Required: Ability to plan, manage more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

requirements; * Provide go-ahead approval and capture completion for all change activities; * Manage end user's expectations throughout the lifecycle of the Incident or Service Request; * Liaise with a Problem Manager, Incident Manager and resolver groups … to create, interpret and present data effectively. * Sound level of technical WINTEL understanding. * Previous Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines + understanding of priority classifications and SLAs; * Experience working in a secure environment * Managing Modern Desktops - MD … Microsoft 365 Certified: Modern Desktop Administrator Associate MD 100 * 365 Desktop (Intune/EPM) Cloud experience * Apple Mobile Phone/Apple Business Manager experience LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as more »

IT Manager London (near Charring Cross) - 3 days in the office Salary negotiable on skills and experience within the range of £40 - 65k - able to consider part time working. ** You will come from an SME environment ** New position within a very well established, niche regulatory company, who … are looking for an IT Manager after a period of transformation. You will be responsible for overseeing the functionality of ICT within the organisation, while managing and leading internal and external support resources. This role is varied and will suit someone coming from a similar … include, but not limited to: * Develop and execute IT strategies. * Ensure an efficient and robust IT support function covering managing requests, incident, problem, and change management. * Work with IT Managed Service Providers, ensuring IT services align with needs. * Maintain maximum system more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »