9 Contract Incident & Problem Manager Jobs

and how levels of effort impact the priority of requirements. Where required with the Technical Product Owner (TPO) and Global Process Manager (GPM) support capacity and release planning including aligning to any project or other High-Performance Teams (HPT) team timelines. Responsible for ensuring Enhancements … based on capacity. Become expert in eliciting and documenting user requirements/stories and acceptance criteria ensuring this address the problem statement for any new changes. Responsible for project oversight of product development initiatives. Conduct effective impact assessments for any changes and ensure … test scope address any identified risk, that this is reflected in the design of test scripts. Support investigation and resolution of escalated incident and problem tickets including Root Cause Analysis (RCA) Qualifications: 8 years of technology experience, with some business supply chain more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

IBM Z Storage Manager Initial 12-month Contract Via Umbrella UK - Remote - Commutable to either Edinburgh or Canary Wharf office when required. One of Loriens Banking Clients is looking for an experience IBM Z Storage Manager to join them on an initial 12-month contract. The … or leading technical management of large infrastructure deployment projects Experience supporting large-scale enterprise IT environment and the Embedded controls within change, incident, and problem management processes Experience working with Agile working practices and tooling Experience and awareness of security more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

reporting the results of proof testing and inspections e.g. 'as found', 'remediation actions' and 'as left' conditions, informing the LPG Operations Manager of any problems discovered during maintenance and proof testing. The Engineer shall be competent in their understanding and implementation of DSEAR and … such systems. Updating the maintenance management system with results of EC&I and SIS planned maintenance and proof testing activities. Undertaking Incident investigations related to ECI control matters. Security - The Engineer shall ensure that SIFs are secured from un-authorised interference, i.e., password protection employed, system … strong relationships. Able to analyse complex situations and agree course of action. Displays a calm, methodical and logical approach to problem solving. Full and Valid Driver's Licence. Police Check. Demonstrate and understand compliance with all relevant health Safety & Environment legislation. Project more »

STSARCH-0179 (IT Problem Manager) LUX based positions freelance EU Nationals only 6-12 months initial, with extensions As an STS Architect, you will play a crucial role in designing cutting-edge solutions from various vendors and enhancing existing solutions to address business … a medium to large IT environment. Proven experience with IaC and secure access management architecture and design Relevant certifications Strong problem-solving and troubleshooting skills Ability to work collaboratively and adapt to evolving business needs Demonstrated commitment to automation and efficiency more »

We're looking for an SC Cleared Major Incident Manager to join one of our public sector clients. For full details, please apply here. Length: 12 months Rate: up to £500 per day Ir35 status: Inside ir35 Location: National, hybrid Must have Active SC Clearance As … a Major Incident Manager you will have: Service Focus Community collaboration Incident Management Problem Management Understanding of service management framework User Focus Ownership & initiative If you are interested in finding out more regarding this SC Cleared Major Incident Manager contact role, please apply here. Major Incident Manager more »

requirements; * Provide go-ahead approval and capture completion for all change activities; * Manage end user's expectations throughout the lifecycle of the Incident or Service Request; * Liaise with a Problem Manager, Incident Manager and resolver groups … to create, interpret and present data effectively. * Sound level of technical WINTEL understanding. * Previous Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines + understanding of priority classifications and SLAs; * Experience working in a secure environment * Managing Modern Desktops - MD … Microsoft 365 Certified: Modern Desktop Administrator Associate MD 100 * 365 Desktop (Intune/EPM) Cloud experience * Apple Mobile Phone/Apple Business Manager experience LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as more »