1 to 25 of 200 Permanent Incident & Problem Manager Jobs

Job Overview: Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this … role involves regular Incident Management responsibilities and requires an on-call commitment to address critical issues promptly. Key Responsibilities: Major Incident Command and Coordination: Take charge of leading and commanding bridge calls during major incidents, demonstrating exceptional control, coordination, and leadership skills. … directing cross-functional teams, managing stakeholder communication effectively, and executing recovery strategies to ensure quick resolution and minimal service disruption. Regular Incident Management: Assume regular Incident Management duties, handling and resolving day-to-day IT incidents, especially during periods without major incidents. On more »

service for our current and future long-term vision. The Licence Management Lead will work with and support the Software Licence Manager to ensure that all of Thames Water’s software license management services are provided effectively and efficiently. The Licence Management Lead will also … will support other service management processes and activities including Hardware Asset Management, change management, release management, service asset and configuration management, incident management, problem management and capacity management. What you’ll be doing as a Licence Management Lead: Licence Management Reporting … support the provision of regular, transparent and accurate reporting on all Licence activities. Work in collaboration with the software asset manager, operational risk and compliance manager to identify risks and issues that arise from software licence management. Continuous Service Improvement – make recommendations and more »

Enterprise Services Lead Engineer/Service Manager – Leeds – Up to £90,000 Focused on delivering a first-class service in the Entertainment and Sports space this team is growing again and we are delighted to represent them in their search for an Enterprise Service Lead Engineer. … and related services, ensuring compliance and optimal service delivery. Required Qualifications: • Leadership, communication, and interpersonal skills. • Proficient in-Service Delivery, Incident Management, Change and Problem Management Process. • Experience with IT service management (ITSM) processes, tools, and frameworks such as … ITIL, including incident management, service request fulfillment and problem management. • Proficient working experience with event management systems and network/infrastructure/application monitoring tools. • Experience working in a dynamic and ever-changing environment • Ability to demonstrate the value of changes more »

Mons, Belgium Contract role Until end of Dec 2024 Under the direction of the NCSC Security Compliance (OVA) Cell Head/Service Delivery Manager, the incumbent shall execute following tasks: • Configure and maintain the following modules part of the OVA solution in order to collect and … o Audit Files o Assets groups o Report templates • Troubleshoot any issues in regards of the OVA scans. • Escalate to the OVA Tool Manager any issues that cannot be fixed by the Senior OVA Analyst • Daily Analyst and Prioritization of the found vulnerabilities. • Weekly/… your area of responsibility. Deliverables and Expected Outcomes: Under the direction of the NCSC Security Compliance (OVA) Cell Head/Service Delivery Manager, the incumbent shall deliver the following: • Daily: verify that the OVA scans are configured correctly and that the information collected is accurate. • Weekly more »

THE POSITION – BUSINESS DEVELOPMENT MANAGER Navtech Radar is looking for a talented and experienced Business Development Manager to drive growth by developing plans that win new orders and increasing market share. In this role you will be evangelising a market-leading product - understanding the … Our ground-breaking technology is utilised by clients worldwide, across many industry sectors, from Perimeter Security Surveillance and Industrial Automation to Traffic Incident Detection on Smart Highways and as part of Intelligent Transport Systems (ITS). As part of Halma plc, a FTSE 100 company, you … Diligent with high standards Excellent communicator – both written and orally Able to successfully build partnerships & manage conflict Team player Takes initiative Problem solver Customer focused You must be in commuting distance of our office in Ardington. more »

Insight Global is looking for a full-time, permanent Senior Incident Manager in Bristol. Salary: £70k+ Location: Bristol, on site 5 days a week This role will support a global operations team. This individual will be required to take accountability for any highly visible, complex, and SLA impacting issues that occur across the SaaS service offerings. This person will be the functional process owner for the Incident and Major Incident Management processes. They will also manage the incident process, through taking ownership for matrix managed resources to restore … business operations. Ultimately, they will be accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for particular customers, stakeholder and business units. This is a great opportunity for an energetic and self-driven professional who wants to more »

We have an exciting Service Transition Manager FTC initially until July 2026 which is hybrid based in Birmingham. This role will oversee the transition and release of critical modules within a new system into operational support. Candidates applying for this role should have demonstratable experience with the … have substantial on the job experience in this area. Strong people and Service Management skills where needed. Proven analytical and problem-solving skills used to identify and implement in the service area. Have led and shaped transition into operational service with a … Business Transition Plan while minimising risks. Adhered to the process for early life support with formal handover into operational service. Attended any relevant Incident and Problem review meetings during the early life support period, and fed into Lessons Learned. Has had responsibility more »

guides our every action and charts a sustainable path to a better future. An opportunity has become available for an Application Security Manager who will be responsible for evaluating products and applications to ensure they are being designed and deployed in compliance with information security … and work closely with the Product Managers to ensure this work is scheduled Improve and maintain secure development standards Support the incident response and architecture review processes whenever application security expertise is required Manage application framework and perimeter security improvement projects Assist with the … Interview Process: Online interview with the Senior Talent Partner. This should last no longer than 40 minutes Online interview with the Cyber Security Manager In-person interview in our office with the Director of Information Security and the Cyber Security Manager Be comfortable. Be you. more »

equality, innovation and professional growth. We have partnered with a growing international EMI who are on the hunt for an experienced Compliance Manager with international exposure to payments! As Compliance Manager, you'll collaborate within the 2nd Line of Defense (2LOD) Risk and Compliance … appetite statements with business units, and coordinate Risk and Control Self-Assessment workshops. Develop programs for capturing and reporting risk incident management data, and evaluate the effectiveness of business controls. Provide risk and compliance assistance to the group's entities on an intra … and risk matters. Outstanding communication and interpersonal skills, enabling constructive feedback and collaborative work with diverse stakeholders. A natural problem solver who get's a thrill from finding answers and creatively aligning decisions against regulations more »

Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary and context. Customer service reviews - organize, chair, minute, track/chase actions. more »

business functions necessary to the business' success. Responsibilities: Manage core, outsourced IT services contract and relationships Work alongside the Underwriting Operations Manager to achieve change and project management, initially focusing on Blueprint 2 (BP2). Support issues prior to escalation Assist in monthly Information Security … forums and Incident Response teams Understand needs and requirements, liaising with various stakeholders and vendors daily Requirements: Experience working in the Insurance industry (London Market highly desirable). Extensive management of third party supplier relationships Knowledge of Cybersecurity, control and resilience Data experience, including … data sensitivity and classification Collaborative demeanour, analytical and problem-solving skills Insurance London, UK - hybrid Permanent up to £80K + benefits more »

IT Projects & Services Manager Responsible for NATS Infrastructure Services (NIS) and Business Application Services (BAS) contract. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to … skills Strong financial skills including P&L for the contract and developing proposal pricing. Worked within ITIL based framework, with experience of: Incident Management, Problem Management, Change Management, Release Management Experience of monitoring service against agreed service levels Experience in reporting and more »

the Service Desk. What you will do This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more: This role would be supporting new business integration … parts of the team as required, and advising users on appropriate action. Manage the life cycle of incidents and requests, prioritising incident responses and request fulfilment to ensure that all services are delivered in accordance with contractually agreed service levels and performance indicators. Providing … security requirements. Knowledge of SNOW asset Management tool. Windows system administration experience, covering Windows 10 and O365 products. Apple iOS experience. Problem analysis and resolution experience in a secure environment. A willingness to work out of hours on occasion, including some weekend work to more »

areas of opportunity Maintain SLA compliance Facilitate team meetings and ensure communication is shared with urgency Conduct meetings with Service Delivery Manager and staff Collaborate, facilitate and observe team meetings Attend leadership meetings and provide input Manage personnel with ultimate goal of “best … and knowledge of the OSI model. Flexibility around being on-call or a scheduled rotation Service-oriented approach to resolving customer escalations, incident handling, and response Superior written communication skills Strong deductive reasoning, critical thinking, problem-solving, and prioritization skills. Ability more »

BAU support work on the latest infrastructure technologies. Essential Competencies: Non technical: Demonstrable experience working in IT service delivery Exceptional Customer Service skills Incident and Service Request Management Problem Management Ability to manage a high volume of tasks Understanding of ITIL Understanding of … IT Security Excellent attention to detail Methodical and logical approach to problem solving. Technical: Windows Server Support and Admin Windows 10/11 Support and Admin Active Directory Admin Filesystems and Permission Management Microsoft Application Support and Admin Email Applications Support … o Exchange, Egress, MailMarshal, Enterprise Vault Microsoft 365 Applications: o Exchange Online, Teams, SharePoint, Yammer Remote Desktop Services: Microsoft System Centre/EndPoint Manager o Operations Manager, Configuration Manager, Intune Multi-Factor Authentication: o Safenet/Microsoft Authenticator Backup Technologies (Cohesity) Monitoring Tool (Nagios more »

a start-up type of mindset but working within a leading European business. Who are we looking for? Reporting to the Technical Service Manager, we are seeking a skilled Security Architect with extensive experience in Microsoft technologies and proficiency in managing security solutions to join us. The … ideal candidate will have a deep understanding of security principles, excellent problem-solving skills, and a proactive approach to identifying and mitigating security risks. What will you be doing day-to-day? As a Security Architect you will liaise with customers on a consultancy … organisation. Ensure compliance with relevant regulations and industry standards. Working with the Managed SOC and Operational teams, develop and maintain incident response plans. Lead incident response activities, including detection, investigation, containment, and recovery. Staying updated on emerging threats and security trends. more »

Service Delivery Manager Cardiff (hybrid) Our Financial Services client has a brand new vacancy within its growing organisation, for an experienced Service Delivery Manager. This role is instrumental in ensuring that the organisations technology services are meticulously aligned with its strategic goals and operational demands. This role … delivering secure, scalable, and forward-thinking IT solutions. Responsibilities ▪ Utilise advanced ITIL knowledge to develop IT service management strategies, optimising service delivery, incident management, and continuous improvement. ▪ Oversee comprehensive governance, ensuring IT services comply with regulatory standards and embody best practices in risk management and … ensuring effective implementation with minimal disruption and maximum organisational benefit. ▪ Conduct regular strategic evaluations with key IT partners, including the Cloud Infrastructure Manager, to align service delivery and infrastructure management. ▪ Monitor and optimise IT service performance, leveraging metrics and reports to drive quality improvements more »

as they continue revolutionise their solutions and solidify its position as a leading Russell Group university. The university is looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management … team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will … be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant, enterprise-wide change. Experience of interest: Leading the Incident and more »

Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally. Incident Manager Mandatory Skills - Jira, APM and Automation tools knowledge. Working very closely with the InternalIT, Infrastructure and tribe DevOps teams … to provide: o Incident ticket management, escalations and stakeholder communications during an incident: primarily to support the Marco Polo production application. o Including proficient, and experienced management of critical/major incidents in a tier 1 payments service. o Support for DevOps technical input … and triage, for instance log reviews, incident tracing to identify issues, and call the right support teams when the issue cannot be directly resolved. o Work with IT teams, to identify solutions and support excellent service quality in the non-functional area, with an aim more »

IT Network Manager Remote (must be willing to travel to office locations when needed) £70,000 Are you an experienced IT Network Manager looking for your next challenge? My financial services client has a fantastic opportunity for you to join their established team in a brand … successful migrations Demonstrated experience in domain management and handling DNS configurations, including setting up, migrating, and maintaining DNS records Experience in incident management, with a strong background in providing third-line support for resolving escalated network issues Proactive problem-solving and more »

the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service … manager and asset manager Problem solving/troubleshooting. If you are an IT Support Engineer with the necessary clearance, then please send a copy of your updated CV to s.blackman @ioassociates.co.uk more »

have been delivered. Having an ability to dive into the detail - for example in analysing and improving the Wireless experience by reviewing incident & problem data and identifying trends/causes/configuration changes as appropriate. Providing ad hoc third-line support and … expertise to resolve complex problems. Engage with other ITV technical teams to drive through network changes that require their support Keeping the project manager informed of progress against plan and raise risks and issues as required Skills you’ll need (minimum criteria) Network design, implementation and more »

Operations Manager Health Tech A fantastic opportunity exists at HBSUK for a Operations Manager to work with our Virtual Lucy Team. You will be highly organised, proactive, have a proven track record of excellent performance under pressure and demonstrate excellent leadership and communication skills. … management which demonstrate operational growth required to meet the demand of new/expanding services. Governance : Detailed knowledge of policies, procedures, protocols, pathways, incident management, complaints management, and service reporting. Knowledge to span clients and internal (HBSUK). Data analysis and reporting : Ensuring KPI reports … to line manage a team, providing mentorship and management in line with HR policies Flexible approach to change management and problem solving Knowledge of clinical governance Our Commitment to you We are committed to building a diverse team of HBSUK who are smart, nice more »

point for our First Line support team. The ideal candidate will thrive in a fast-paced environment, possess excellent communication and problem-solving skills, and have a strong understanding of F5 products and network security technologies. Main Responsibilities: second-line technical support for … technical issues and provide guidance on best practices. and maintain technical documentation, including user guides, FAQs, and knowledge articles. in incident management and problem resolution activities, including conducting root cause analyses. closely with internal teams to ensure a high level … base on a 24x7 basis as required. and monitor call queues to ensure adherence to customer SLAs. as a proactive Technical Account Manager for large corporate clients, serving as a single point of contact for issue escalation. To be considered for this role, you should have: experience more »

role requires a customer-focused mindset, strong technical skills, and the ability to work independently. Key Tasks: Monitor and respond to incident and problem tickets, serving as the frontline of DLM support. Execute end user device patching and application deployments … scripting initiatives Implement service improvements to enhance efficiency and effectiveness. Required qualifications to be successful in this role Proficiency with Configuration Manager 2012 or later. Understanding of Active Directory (AD) and Group Policy. Experience in diverse client environments. Expertise in Windows 10 Operating System. Proficient more »