101 to 125 of 202 Incident & Problem Manager Jobs

service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management and change management. Management: Ensure timely delivery of Projects/Enhancements in line with both the more »

Company Description AlTi Tiedemann Global (“ALTi”) is a NASDAQ listed global wealth and alternatives manager, in the business of turning powerful ideas into high-performing strategies and solutions. The firm currently manages or advises on approximately $68 billion in combined assets and has an expansive … along with remote support of our International user base Troubleshoot desktop and system problems, diagnose and solve hardware/software Task, Incident and problem management through ticket system Provide exceptional service support to the business Provide solution(s)/work around … support new applications Prioritising and managing several open cases and mini projects at one time Trend analysis and problem management Establishing a good working relationship with the business and 3rd party’s Keep up to date with advancements in technology Review more »

be accountable for compliance with customer policies. Here are some key responsibilities you could expect to do: To Serve as Regional Services Manager(RSM) ensuring continuity of delivery to meet and exceed customer expectations. RSM will be the Customer’ point of contact, He will be accountable … copying data, performing backups and restoring data and backups to the replacement EUC Device. Manage Field service team provide updates to Incident and Problem tickets in the ticketing tool to reflect actions taken to resolve such Incident or Problems. more »

/or leading technical management of large infrastructure deployment projects supporting large-scale enterprise IT environment and the embedded controls within change, incident, and problem management processes working with Agile working practices and tooling and awareness of security, audit, risk more »

a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Air Partner are seeking a 1st line support analyst … Desk achieves target SLAs defined by the Head of Technology Delivery & Information Security. Working knowledge of: Microsoft Windows 10 \ 11 Microsoft End Point Manager Microsoft Teams (including Teams Calling) Microsoft Windows Server Microsoft SharePoint Microsoft Exchange Microsoft O365 applications Microsoft Office 365 Active Directory and/or … solutions to regulated, high value and high threat environments. Kenyon International Emergency Services is a world leader in emergency planning and incident response. Air Partner CHS specialises in conditioning monitoring solutions that predict and prevent the failure of electromechanical systems. Air Partner works with Climate more »

huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all … communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations • Creative and innovative problem-solving skills with an inquisitive nature • Analytical with attention to detail • Ability to work as a team to support and influence team … Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods • Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback • Maximise productivity and improve service delivery to achieve and exceed more »

shifts in our Peterborough office. Salary: £40,000 - £50,000 + On call allowance (Depending on experience) Role Overview As a Service Manager at IT Naturally you will be responsible for ensuring that the processes required to deliver the services are managed. ensuring roles and responsibilities for … the Statement of Work and company standards Creating and tracking the Service improvement plan (SIP) including quality assurance Own the problem management process, proactively coordinating resolutions with customers, third parties and internal teams. Publication of regular service reports and review with key … Accountable for the resolution of priority 1 and 2 incidents, ensuring that they are resolved in line with the business defined major incident policy, process, and communication plan. Responsible for conducting root cause analysis on all priority 1 and 2 incidents, seeking, and addressing more »

Looking for a (Program Manager) to join the (Onsite) Reading) Your X-Factor Work ethic - You are a consummate professional. Aptitude - You have an innate capacity to transition from project to project without skipping a beat. Communication - You have excellent written and verbal communication skills for coordination … empower others around you. Experience: 12-18 Years Desirable Experience on AMS projects and is aware of the Service processes of AMS – Incident Mgt., Service Request Mgt., Problem Mgt., SLM SAP FI Configuration experience in the following: General Ledger, Accounts Payable, Accounts Receivable more »

way for a sustainable future. As the demand for effective flexibility markets continues to grow, they're seeking an adaptable Information Security Project Manager to join the team. This role blends responsibilities across information security and project management, ensuring the security, efficiency, and success of their … maintain up-to-date information security trackers. Coordinate Information Security Management System (ISMS) Board meetings and ensure completion of action items. Support incident response efforts and engage with stakeholders to implement corrective actions. Own the business continuity plan and ensure annual testing. Collaborate with cross … Strong understanding of information security principles, concepts, and technologies. Familiarity with common security frameworks and standards. Excellent analytical and problem-solving skills with attention to detail. Effective communication skills, both written and verbal. Ability to work independently and collaboratively in a more »

to Level 3 technical support. The NSA additionally possesses basic management skills, including planning, setting priorities, providing root cause analysis, and problem resolution and resource coordination. The … NSA maintains a results-oriented focus and actively seeks responsibility and accountability for results. Meets regularly with the Senior IT Security Manager (frequency to be determined based on need). Troubleshoot or support the following: Management of Meraki Firewall Equipment and accessories Network infrastructure Various … cable racks, j-hooks, innerduct, and other related structures) and networking hardware, including terminals, handhelds, printers, and other peripherals Manage incident response protocols, Meraki Firewall Equipment/accessories, and remote access software Interface with outsourced technical staff and field service members to resolve more »

and information flow within factories, warehouses and distribution centers. We are looking for an experienced and competent Technical Support Shift Manager to join our growing team with the Response Coordination Centre (RCC) at Dematic Software. The postholder will oversee daily operations during scheduled shifts, and … processes with an open mind • Able to work shifts including night and weekends with a flexible approach • Familiarity with the use of incident management and reporting tools • Demonstrable detailed experience working in a customer facing role DESIRED SKILLS • A knowledge of ITIL processes, and ideally … ITIL certified • While you will be educated and supported on the job, an inherent aptitude to technical problem solving • A willingness to visit customers’ sites to gain a deeper understanding of applications • A strong software engineering or computing background • Experience with working in the Information more »

of their end-users within their specialist markets. My client is a fully remote company who is looking to engage an IT Operations Manager with extensive experience in IT management and cloud solutions, particularly within Azure and M365 frameworks. Previous experience in the public sector would … be preferable and candidates who have worked with SAAS or on-demand software businesses would be ideal. As the IT Operations Manager, you will play a central role in driving the day-to-day operational excellence of my client's IT support services, leveraging the latest cloud … technologies to propel their business forward. Your expertise in incident and problem management, IT technical change management, and cloud services management will be crucial to their success. Your New Role Initiate proactive strategies, prepare, and review KPIs to maintain the availability more »

of their end-users within their specialist markets. My client is a fully remote company who is looking to engage an IT Operations Manager with extensive experience in IT management and cloud solutions, particularly within Azure and M365 frameworks. Previous experience in the public sector would … be preferable and candidates who have worked with SAAS or on-demand software businesses would be ideal. As the IT Operations Manager, you will play a central role in driving the day-to-day operational excellence of my client's IT support services, leveraging the latest cloud … technologies to propel their business forward. Your expertise in incident and problem management, IT technical change management, and cloud services management will be crucial to their success. Your New Role Initiate proactive strategies, prepare, and review KPIs to maintain the availability more »

IT Incident Manager Are you ready to take charge of IT incidents, problems, and service requests? I am seeking a dynamic individual to join a team as an IT Incident Manager. In this pivotal role, you'll play a crucial part in ensuring … the smooth operation of IT services by managing incidents, problems, and service requests effectively. Key Responsibilities for the IT Incident Manager: Serve as the primary point of contact during incidents, driving resolution with clear and effective communication. Lead as the Major Incident Manager during outages, providing timely updates and maintaining stakeholder communication. Maintain meticulous documentation of incidents, problems, and service requests, ensuring quality and completeness. Utilize strong analytical skills to identify trends and patterns in incident and problem more »

Project Manager Qualification : BE/B Tech Responsibility : Design : Understand various functional and non functional requirements. Break down the requirements into smaller modules. Provide inputs for categorizing critical and non critical requirements. Provide inputs in designing end to end solution from a technical perspective. Review and … provide a go ahead for code development. Prepare for incremental code creation and unit testing. Oversee development process and update Project Manager on development progress. Review final codes written by developers on adherence to standards/functionality and approve for testing. Prepare weekly/monthly … project and share with client/Project Manager. Ensure all system builds are prepared on time. Service Support and Maintenance : 'Review incident/problem/change management plan created by team. Track issue/problem resolution. Conduct RCA. more »

Job Description Information Security Architect/Manager Our Client is an International company with offices in Central London. They are looking to bring on-board an Information Security Architect/Manager with at least 5 to 8 years proven expertise within Information Security. The function of … technology and data landscape. Subject matter expert in application and network security, with operational experience of managing security operations, SIEM solutions, incident, and response management. Collaborate to develop the Infosec strategy and associated operating model. Conduct an in-depth security risk assessment across the … and metrics. Skills/Competencies Required: Experience developing information security policy, process and procedure design and implementation. Excellent troubleshooting, problem solving, and root-cause analytical (RCA) skills. Good working knowledge of Cisco Meraki and associated technologies. Practical knowledge of Continual Service more »

Analyst with at least 3 to 5 years 1 st and 2 nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. ou will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that … are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with Change Manager Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects more »

Job Description IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and … in troubleshooting faults To own and manage all Significant and Major Incidents in your assigned schools/business units; especially communication, incident review and follow up actions. Conduct periodic appraisals of team members, setting objectives, identify areas for development and facilitate training. Implement and monitor the adoption of ITIL process with specific focus on Stakeholder, Incident, Change, Problem and Asset Management. Support and/or manage projects and initiatives as directed by the European IT Director or European IT Service Delivery Manager. IT Management more »

and how levels of effort impact the priority of requirements. Where required with the Technical Product Owner (TPO) and Global Process Manager (GPM) support capacity and release planning including aligning to any project or other High-Performance Teams (HPT) team timelines. Responsible for ensuring Enhancements … based on capacity. Become expert in eliciting and documenting user requirements/stories and acceptance criteria ensuring this address the problem statement for any new changes. Responsible for project oversight of product development initiatives. Conduct effective impact assessments for any changes and ensure … test scope address any identified risk, that this is reflected in the design of test scripts. Support investigation and resolution of escalated incident and problem tickets including Root Cause Analysis (RCA) Qualifications: 8 years of technology experience, with some business supply chain more »

Senior Incident Manager Hybrid – 3 days per week onsite London, W1S 1FE The Client This is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy and raw materials is … Role To ensure the smooth running of the organisation’s Infrastructure solutions through effective Change, Problem and Major Incident management. Essential Skills Required A strong understanding of Incident, Problem and Change management within an ITIL environment … A minimum of 5+ years performing at least one of Problem, Change or Incident Management at a senior level Demonstrable experience working with outsourced teams Demonstrable experience of both reactive and proactive techniques for problem and incident more »

Role: Major Incident Manager Job Type: Permanent Location: London Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people … Work with some of the brightest global minds in the industry. Job Purpose and Primary Objectives This Role is dedicatedly on Major Incident Management, and it has greater exposure & growth on service operations function. The Group operating companies’ vision is to move to Hybrid Cloud in … teams during the shift and ensure there is no operational issues and escalations Responsible for invoking and coordinating Emergency Planning Incident Control (EPIC) documentation Produce and publishing daily, weekly and monthly incident report & summaries Excellent customer relationship building skills Strong time more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

join the core infrastructure team within the Digital Technology function for an aerospace and defence company. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems. This role is … candidates who do not have a British passport can not be considered. Main Duties Setup and Manage Deployments using System Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds patch management … procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management, Request management and Problem management. Perform 3rd party update configuration and management Be part of and more »

vendors to develop, implement and maintain, automation where feasible, across the Release Management service lifecycle. Support the maintenance of the Lifecycle Manager (LCM) database, inclusive of data-entry requirements, maintaining data quality & data integrity. Assist in the release package design, build, configuration and package acceptance … programme. Ensure that the CMDB is updated with release updates when a Change is implemented. Work with wider shared services teams (NOC, Major Incident, Change, Problem, etc) in implementation of Release Management tools/procedures. Required to provide wider support within the Configuration Management more »