126 to 150 of 256 Incident & Problem Manager Jobs

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

Position: Service Desk Manager Location: Corby (Hybrid Working) Salary: £48,000 - £60,000 Are you an experienced Service Desk Manager with a passion for IT service management and a desire to make a meaningful impact? We are seeking a dedicated professional to lead a dynamic … ensuring efficient and effective resolution of IT issues. Implement and maintain ITIL best practices to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performance metrics to ensure high-quality support. Collaborate with … other IT teams to enhance overall user experience. Requirements: Proven experience as a Service Desk Manager or similar role. Strong knowledge and practical application of ITIL frameworks. Proficiency with JIRA or similar service management tools. Excellent leadership and team management skills. Strong problem more »

Monitor, report and develop KPI's Lead & develop continuous improvement throughout all areas of the business Deploy quality improvement and problem solving tools e … g. 5 Whys, 8D, Ishikawa etc etc Internal & external auditing Manage and control internal QSE training records and external Manage accident & incident reporting and corrective actions Candidate: You will be a competent Quality Manager ideally with previous health & safety management experience. Ideally you more »

My client is a multinational software organisation, working across multiple channels and services. They are looking to hire 2 Major Incident Managers for their global SaaS and cloud services team, to be based in their Bristol office. You will be working as part of a global … requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations. Ultimately accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit. Key responsibilities: First point of contact for all Cloud Operations managed major incidents Drive all major incidents more »

to meet the changing expectations of customers and regulators. As a Senior SAP BI Developer,?you will work with the SAP BI Manager and other SAP Technical and Functional leads to deliver a cohesive SAP BI strategy, aligned to the wider Yorkshire Water IT Architecture … dynamic, changing environment and ability to communicate this to all technical and non-technical colleagues. A solid understanding of SAP Solution Manager relating to Release Management & Incident Management. Strong interpersonal, written and oral communication skills and ability to work within a team … oriented, collaborative environment. Creativity and lateral thinking; proven analytical and problem-solving capability. You will also benefit from having: 2-3 years experience of working technical knowledge gained in a complex or varied environment. Experience of using the following tools which will all be more »

About The Role Team IT Service Manager Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Excellent verbal communication Proven expertise in Incident Management A … great Multitasker What this role is all about: As an IT Incident Manager, you will be dependable for the management, coordination and communication around all service impacting outages. This involves liaising with a variety of technical teams. You will be structuring and leading investigations …/remediation Put customers first through being an advocate of the customer and driving Vitality to the highest levels of quality Perform incident trend analysis to identify potential problems You will work with multiple support teams to ensure SLA compliance for all incidents Perform both reactive and more »

culture and offer hybrid working. About the Role We have a new opportunity within Protection and Resilience as Head of Cyber Incident Management , this is a key role within the Operational Resilience Team, where you'll be responsible for ensuring the organisation's ability to respond … effectively to disruptions directly to our organisation or the supplier chain relating to a cyber event. You'll ensure that appropriate cyber related incident and crisis management playbooks exist and are maintained, whilst continually improving the approach to cyber crisis and incident management … on playbook execution for specific crises or incidents. Working closely with the Head of Business Continuity Management and the Crisis and Incident Manager to ensure that the design and execution of a multi-year test plan covers key cyber aspects and proactively more »

values Previous motor claims experience would be advantageous however not essential Highly motivated self-starter Clear, focused and determined approach to problem solving Authoritative manner with ability to listen Persuasive, strong, and confident communication skills People Management experience essential About Acorn Insurance: We are … how Acorn Insurance could be the next step in your career journey. Candidates with experience or relevant job titles of; Loss Notification Operations Manager, Loss Reporting Team Supervisor, Initial Loss Assessment Coordinator, First Notice of Loss Supervisor, Incident Reporting Team Leader, Claims Intake Manager, Loss Notification Handling Supervisor, Initial Claims Assessment Coordinator, Incident Response Team Leader, Loss Reporting Operations Supervisor will all be considered. more »

MI/Problem Manager Location: Hybrid (Hemel Hempstead-based with a 50% office/50% remote working split) Competitive Salary + Bonus and Benefits Are you a Major Incident or Problem Manager looking for a … a vast landscape. As we continue to grow and evolve, we're seeking a dedicated MI/Problem Manager to join our team. This is a new, full-time position that offers a unique opportunity to significantly impact our IT infrastructure's health … and stability. Your Opportunity: As an MI/Problem Manager, you will play a pivotal role in managing and resolving problems within Haven's IT infrastructure and technology systems. Your primary goal is to minimize the impact of incidents, prevent future more »

MI/Problem Manager Location: Hybrid (Hemel Hempstead-based with a 50% office/50% remote working split) Competitive Salary + Bonus and Benefits Are you a Major Incident or Problem Manager looking for a … a vast landscape. As we continue to grow and evolve, we're seeking a dedicated MI/Problem Manager to join our team. This is a new, full-time position that offers a unique opportunity to significantly impact our IT infrastructure's health … and stability. Your Opportunity: As an MI/Problem Manager, you will play a pivotal role in managing and resolving problems within Haven's IT infrastructure and technology systems. Your primary goal is to minimize the impact of incidents, prevent future more »

Incident Manager – Financial Services A leading Financial Services Company is currently seeking an Incident Manager to join their EMEA technology team. The Incident Manager will work alongside the ITSM Service Manager, technology teams and 3rd … and establish a robust Service Management function and will go on to take operational responsibility for this specific technical estate. The Incident Manager will also be the primary point of ownership for the identification and resolution of problems. Additionally, the Incident Manager will drive reporting processes to actively identify and manage service trends and risks as well as recommend interventions before problems impact service levels. Typically, solutions delivered to the business are complex and span across technologies, networks and hardware. Required Knowledge; Experience more »

Job: Problem Manager Location: Remote, UK Job Type: Contract Inside IR35 Job Description We are seeking a skilled Problem Manager with extensive experience in the financial services sector to join our dynamic team. As a Problem Manager, you will be responsible for identifying, analyzing, and resolving complex problems within our financial services operations. Your primary focus will be on minimizing the impact of incidents, preventing recurrence of issues, and driving continuous improvement initiatives. Proactively identify and prioritize … problems within the financial services domain through trend analysis, incident reports, and stakeholder feedback. Conduct in-depth root cause analysis to understand the underlying issues contributing to incidents and problems. Collaborate with relevant teams to gather necessary data and insights. Develop comprehensive plans for resolving more »

Incident/Problem Manager x 2 - ITIL - All Levels - Swindon - FinTech - New! £28,000 - £38,000 + Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of Incident … Excel Duties will include the following: Assisting in Problem Management investigations with technical subject matter experts Partaking in post incident reports for all major incidents to senior IT leaders Being responsible for the prevention of recurring incidents by determining true root cause, and … results of the problem investigation to stakeholders Preventing problems and eliminating recurring incidents proactively through trend analysis within incident/alerting/trending data sources Performance gathering, analysis, documentation, and validation of business and technical needs using interviews, workshops, modelling techniques more »

Senior Incident Manager Hybrid – 3 days per week onsite London, W1S 1FE The Client This is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy and raw materials is … Role To ensure the smooth running of the organisation’s Infrastructure solutions through effective Change, Problem and Major Incident management. Essential Skills Required A strong understanding of Incident, Problem and Change management within an ITIL environment … A minimum of 5+ years performing at least one of Problem, Change or Incident Management at a senior level Demonstrable experience working with outsourced teams Demonstrable experience of both reactive and proactive techniques for problem and incident more »

Senior Incident Manager Hybrid – 3 days per week onsite London, W1S 1FE The Client This is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy and raw materials is … Role To ensure the smooth running of the organisation’s Infrastructure solutions through effective Change, Problem and Major Incident management. Essential Skills Required A strong understanding of Incident, Problem and Change management within an ITIL environment … A minimum of 5+ years performing at least one of Problem, Change or Incident Management at a senior level Demonstrable experience working with outsourced teams Demonstrable experience of both reactive and proactive techniques for problem and incident more »

Managing the lifecycle of all problems. •Preventing incidents from happening. •Minimizing the impact of unavoidable incidents. •Making temporary solutions (workarounds) available to incident management. •Developing final solutions for known errors. •Performing trend analysis of important services or historical incidents more »

Months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well … interventions before problems impact service levels. Responsibilities: Monitor and respond to IT incidents reported by users, systems, or automated tools Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident Follow the … established incident management procedures and best practices, and ensure compliance with IT policies and standards Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports Document and maintain records of all incidents and their resolutions more »

Months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well … interventions before problems impact service levels. Responsibilities: Monitor and respond to IT incidents reported by users, systems, or automated tools Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident Follow the … established incident management procedures and best practices, and ensure compliance with IT policies and standards Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports Document and maintain records of all incidents and their resolutions more »

demonstrate technical knowledge pertaining to two or more technology areas. Take the ownership to oversee the day to day operations relating to Incident Management Manage Major Incidents or situations across providers Manage high priority incidents from start to finish providing regular management updates to and bringing … calls Documenting Issues, updating issues log, following issues to completion, and escalating issues to management team if needed Driving decision making for incident resolution and minimizing impact to the business Escalation to Senior IT Management Providing incident updates to stakeholders Capturing incident … making of critical, emergency break fix work by chairing conference calls and publishing formal communication Take full responsibility and ownership of incident resolution and service improvement, acting as a first point of escalation for high priority incidents Monitor the resolution of incidents involving multiple Service more »

and performing security upgrades The candidate should possess deep knowledge of Tenable’ s entire product suite, including Security Centre, Nessus Scanner, Nessus Manager, Tenable.io have strong communication skills and a solid understanding of IT Security concepts to include vulnerability & patch management, security operations, Incident Management and Incident response. with integrating Cybersecurity data using enterprise or custom tools data aggregation and analysis tools, including Splunk to provide support in an IT operations and maintenance, including ticket work information updates, issue response, and remediation by understanding and … security tools like log correlation engines, Net flow, host monitoring solutions troubleshooting/problem solving skills. of dealing with incident, problem and change management processes. working experience of Windows and Linux operating systems. understanding of networking technologies; switches more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service … manager and asset manager Problem solving/troubleshooting. If you are an IT Support Engineer with the necessary clearance, then please send a copy of your updated CV to s.blackman @ioassociates.co.uk more »

Role : End User Services Operations Manager Location : West London – hybrid Salary : £70,000 – 85,000 + benefits We have a great opportunity with one of our FTSE100 clients looking for an End User Services Operations Manager to join them during an exciting period of transformation. You … ll be delivering end user service operations and ITIL operational processes (incident, problem, change, request, event), leading on activities and operational procedures to resolve incidents. You’ll also deal with service restoration for end user incidents and degradations in service, alongside more »

S/4HANA clients. Our clients trust our deep experience and proven approaches - all around the world Job Summary: As a Configuration Manager you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other … IT Service Management practices such as Incident, Problem, Change and Release Management. You would be required to run workshops, engage with stakeholders, and manage day to day activities. You preferably hold ServiceNow, ITIL and/or ITSM certifications. This is an … attention to detail Strong analytical ability, and capable of investigating and troubleshooting issues independently Experience: 5+ years experience as a Configuration Manager within the IT Service Management space, with strong knowledge of the ServiceNow platform. ITIL certified, or equivalent experience. Experience and strong knowledge of more »

experience utilising effective communication techniques; Install and configure Desktop Services Providing initial point of contact for all network users; Serving as the Incident Manager overseeing corrective actions for all network incidents; Performing advanced analysis and troubleshooting of Desktop Services, in support of incident … data critical to network usage and stability Ensures Service Desk personnel are properly trained according to the needs of the organization; Performing Incident Support Request lifecycle services affecting end-users (i.e. Creating, reporting, tracking, resolving and closing Incidents); Support team members through collaborative actions to enhance … the customer experience; Perform corrective actions, under direction of the Section Head, to support Problem Management; Contribute to recommendations to the Continued Service Improvement, and/or procurement processes for Operations and Maintenance (O&M) of approved equipment Requirements Skill, Knowledge & Experience: The candidate more »