51 to 75 of 214 Incident & Problem Manager Jobs

Digital Support Analyst with an excellent salary of £40,694 As a Lead Digital Support Analyst, you will lead and manager the Digital Support Analyst Team ensuring an excellent people-centric digital support service experience for colleagues, customers, and stakeholders. We are really … of business teams and stakeholders to promote our Digital Support Service as a primary point of contact. Proactively support the Service Delivery Manager and other IT & Digital Managers to improve service performance metrics by continuously reviewing processes, security controls, KPI targets, documentation updates, identifying areas for … optimisation and efficiency gains Support the Service Delivery Manager to effectively manage our IT & Digital Team risks to corporate policy and guidelines. Responsible for supporting the delivery of a responsive incident and problem management support service to colleagues by more »

at Jaguar Land Rovers new Mercia Park campus, one of the largest UK warehouse developments for a single customer. As our WMS Senior Manager, you will play a critical role in implementing and maintaining the Warehouse Management System within our warehouse. Youll serve as the lead for … process enhancements Complex Change Design:Work closely with IT teams to design and implement complex changes to the Warehouse Management System Incident Resolution:Provide technical expertise in resolving complex incidents System Optimization:Advise business users on best practices for utilising the WMS effectively About You Wed … the best version of yourself and do your best work every day. You may have experience in the following: Warehouse Management System Manager, WMS Implementation Manager, WMS Integration Manager, Senior WMS Specialist, Warehouse Systems Manager, Logistics Systems Manager, Warehouse more »

Incident Manager – Financial Services A leading Financial Services Company is currently seeking an Incident Manager to join their EMEA technology team. The Incident Manager will work alongside the ITSM Service Manager, technology teams and 3rd … and establish a robust Service Management function and will go on to take operational responsibility for this specific technical estate. The Incident Manager will also be the primary point of ownership for the identification and resolution of problems. Additionally, the Incident Manager will drive reporting processes to actively identify and manage service trends and risks as well as recommend interventions before problems impact service levels. Typically, solutions delivered to the business are complex and span across technologies, networks and hardware. Required Knowledge; Experience more »

Senior IT Problem Manager £75k/+£6k Car Allowance + Bonus Milton Keynes (2 days pw in office) Our client is a leading financial services firm. They are seeking a dynamic and experienced Senior IT Problem Manager … improvement initiatives. The ideal candidate will have extensive experience in financial services and a strong background in IT Service Management (ITSM) and incident management. Key Responsibilities: Lead the development and implementation of proactive problem management strategies to identify and resolve … support their professional development. Stay current on industry trends and emerging technologies related to problem management and incident response. Participate in incident management activities as needed to support the timely resolution of IT incidents and service disruptions. Qualifications more »

Incident Manager/Problem Manager x 3 - ITIL/ITSM - All Levels - Swindon - FinTech - New! Up to £38k+ Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number … of Incident Managers/Problem Managers to join its growing ITIL Service Operations function. Suitable candidates will have the following: Circa 2 years in ITIL Service Operations with a focus on Problem Management Analytical approach to problems and excellent … Excel Duties will include the following: Assisting in Problem Management investigations with technical subject matter experts Partaking in post incident reports for all major incidents to senior IT leaders Being responsible for the prevention of recurring incidents by determining true root cause, and more »

our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects … of the incident management process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems … development plan asap. Language English - Excellent: professional level both in writing and speaking. Main characteristics of an Incident and Problem Specialist To successfully complete all tasks, an IP Specialist needs to possess strong problem solving, analytical and more »

ll ask you to lead on delivering the Bank's strategies and plans to align with industry standards and regulations for Incident Management, Operational Resilience, and Business Continuity. This is a really varied role would suit someone who is a self-starter, enjoys being hands … welcome the opportunity to work closely with a wide range of stakeholders in an ever-changing and growing business. As Operational Resilience Manager, you will find yourself: Managing and co-ordinating all problems and incidents to help minimise the impact for our customers and … Resilience roadmap to help prevent, adapt, respond to, recover from, and learn from operational disruptions. Capture relevant information to determine whether an incident needs to be declared and then classifying the severity of the incident (minor to critical). Leading improvements in Business Continuity more »

developing our people. Scope of Role Reporting directly to ITRS Global Head of IT, Risk and Security, the IT Global Infrastructure Manager is responsible ITRS on-premises Infrastructure, Global network, Data Centres, Cloud Infrastructure and Applications, providing leadership and strategic direction for the departments … ensure they are available and fit for purpose to meet our needs as we scale our business. As a Global IT Infrastructure Manager, you will: Provide line management for the Global infrastructure staff. Lead the strategy, scalability, innovation, and best practices for local and global … of managing Firewalls and Global Network Infrastructure 8+ years of managing Internal and External Data Centres 8+ years management of infrastructure incident, problem, capacity, lifecycle and change management Experience of Azure infrastructure and applications An understanding of Databases and more »

and contribute to training initiatives. Identify opportunities for process improvement and automation to enhance operational efficiency. Provide regular reporting to IT Manager Ensuring that relevant process documentation and procedures are kept up to date and in line with internal IT standards. About you: Background … C# .NET, SQL Server, Rest Api's Experience as a Third Line Engineer or similar role. Experience with REST APIs Ensuring that relevant incident, problem and change escalations are dealt with appropriately. Strong troubleshooting skills and the ability to analyse and more »

user computing operations, including client hardware, client operating systems (Windows OS), client applications, printing, and network connectivity, following agreed-upon procedures for Incident, Problem, Change, Release, and Configuration Management to defined service levels. Function To ensure quality and timely delivery of … builds and repairs Attend meetings as required based on work being undertaken Escalate quality matters to the Team Leader/Service Delivery Manager Assist fellow team members in identifying solutions to problems Be flexible and be able to work out of hours on occasion when necessary more »

We are looking for a seasoned Service Desk Operations Manager with a passion for driving service improvements and operational quality within the IT space. This position lies in a forward-thinking technology department within a well-established firm. As the Service Desk Operations Manager, you … Reigate and London. This role incorporates managing daily operations of the IT service desk and implementing service management processes such as incident and problem management, service request fulfilment, KPI management as well as configuration and asset management. Key Responsibilities: Lead … manage vendor partnerships to support business objectives. Ideal Candidate Profile: Approximately 3-5 years of prior experience as a Service Desk Operations Manager, preferably within a similar-sized organisation. Proven track record of maturing service desk operations and leading service transformation projects. Experience in operating within more »

any other needs. We also welcome any feedback on how we can improve the experience for future candidates. As a Senior Service Delivery Manager at Made Tech, you will play a critical role in our mission to make public services better. Our Managed Service team is responsible for … that ensure the smooth running of government. This role reports into the Head of Managed Services. The role of a Senior Service Delivery Manager will support 4-5 services in parallel and requires a solutions focussed leader to drive success. Your role at Made Tech Onboard new … client conversations and clearly articulate remediation plans in a way that is reassuring Solution focussed and outcome driven Service operations: Implement incident and problem management processes using best practice such as ITIL or Agile Service Management Coordinate and manage the more »

Line of Service Internal Firm Services Industry/Sector Technology Specialism IFS - Information Technology (IT) Management Level Manager Job Description & Summary A career in Information Security, within Internal Firm Services, will provide you with the opportunity to develop and support our internal security technologies and services … the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to … focus for Perimeter Security are Firewalls (Cloud, Physical, Virtual, WAF), Proxies, IPS, and VPN. This includes but is not limited to Major Incident Response and Resolution, Tuning and maintaining solutions, providing mentoring to junior staff, improving security posture, operational projects, and overall operational process more »

to delight our owners and guests." Do you want to join in the fun of transforming the travel industry? 🏡 Position: Data Protection Manager Working closely with our new Head of Information Security, we're looking for an experienced Data Privacy specialist, with a background in managing and … infosec roadmap. Support the privacy aspects of key processes including supplier risk assessments. Provide advice and support as part of the security incident response team during the invocation of the incident response plan. 🏡 Skills and experience you’ll need to succeed: Here at awaze … Excellent time and project management skills and ability to multi-task and prioritize work Attention to detail and problem-solving skills Excellent written and verbal communication skills A creative mind with an ability to suggest improvements 🏡 What will we offer you more »

We’re seeking an experienced Information Security Manager to support & protect the Risk, Compliance & Governance development for the organisation. You will maintain the security of business internal systems and maintain data compliance & protection regulations. This is an excellent opportunity to work for a fantastic brand & support a … will own the business document IT policy and procedures related to business Cyber Security Road-map. You will lead the organisations Cyber incident response capability, providing reports and insight MI. Working with the Risk, Tech, Data protection & Compliance business areas to mitigate IT risk & develop cyber … disclose in the CV) Ideally experience with offshore IT Security & Networking. IT & Security documentation experience – Maintain & managing policies & configuration documentation Extensive experience problem solving Extensive experience in working with a team & senior leadership Please share your CV - matt@cactussearch.co.uk more »

to escalated desktop support requests and incidents, troubleshoot, and resolve complex technical issues related to hardware, software, and network connectivity. Incident management: Act as a point of contact for end-users, ensuring timely and effective resolution of technical problems while maintaining a high level … of customer satisfaction. Problem diagnosis and resolution: Analyse and identify underlying causes of recurring issues, develop appropriate solutions, and implement preventive measures to minimize future incidents. Desktop infrastructure management: Install, configure, and maintain desktop operating systems, applications, and related software to … in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders. more »

and the Disability Confident Committed employer scheme. Role Context & Purpose The Data and quality Lead will report to the Customer Service Manager and be part of the wider Customer Experience & Quality team. This team plays a pivotal role in ensuring NCS provides the highest levels … Key stakeholder in the development and delivery of customer service, and cross-functional projects. On-programme QA visits, DBS spot checks, incident analysis and workforce training visits. Utilise previous experience to propose innovative ways of improving service standards for our customers, and support in … Supports others through change, is objective under pressure and eliminates barriers to success Solving Problems – Identifies tools and techniques for problem solving, identifies opportunities for improvement and innovation, establishes long term goals for the team, Delivering Results – demonstrates high standard of work, monitors more »

and project teams. Other Responsibilities Performs specific quality related functions such as Quality/GMP training, materials/products releasing, validation, quality incident investigations to ensure compliance with GMP regulations and standards. Supports in the investigation of non-conformances and quality incidents. Resolves and documents any deviation or problem pertaining to the audit of documents. Reviews and approves documents related to Quality Systems such as validation protocols/reports, change control, or Procedural Documents to support the release function. Support internal and/or external audits as … regulatory, GMP, GDP compliance of activities in assigned areas of responsibility. Reports any deviations to the appropriate management. Liaises with responsible Trial Supplies Manager on aspects of clinical supplies packaging and labelling design and study requirements and resolves issues. Competencies Required: Ability to plan, manage more »

Job Description Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. … changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects … experience working in 1 st and 2 nd line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and more »

The Application Support Manager provides management, strategic direction and mentorship for the team of Support Managers they are responsible for, ensuring objectives and measurements are met or exceeded and can demonstrate their management of the teams through regular management reviews and reporting. This is … This is a pivotal role in supporting our customers and ensuring our services are robust and client focussed. The Application Support Manager is accountable for the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within … the application support function. They specialise in product knowledge usage, configuration, deployment, and workflow. Working within support with both the Service Desk Manager to ensure effective triage and improved first time fix, and the Technical Support Manager co-ordinating all technical elements of more »

practical experience with government security standards, and workstation security hardening. You will work closely with the Chief Engineer and Infrastructure Operations Manager and will be a part of the Cloud Support team on the following key tasks: Responsible for managing and maintaining Microsoft technologies … team members and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering … managing Microsoft Defender, Intune, Purview, and Entra ID Familiarity with PowerShell and Batch scripting for automation and management Strong problem-solving and troubleshooting skills, with the ability to analyze complex technical issues and provide effective solutions, in a confidential manner. Have more »

practical experience with government security standards, and workstation security hardening. You will work closely with the Chief Engineer and Infrastructure Operations Manager and will be a part of the Cloud Support team on the following key tasks: Responsible for managing and maintaining Microsoft technologies … team members and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering … managing Microsoft Defender, Intune, Purview, and Entra ID Familiarity with PowerShell and Batch scripting for automation and management Strong problem-solving and troubleshooting skills, with the ability to analyze complex technical issues and provide effective solutions, in a confidential manner. Have more »

practical experience with government security standards, and workstation security hardening. You will work closely with the Chief Engineer and Infrastructure Operations Manager and will be a part of the Cloud Support team on the following key tasks: Responsible for managing and maintaining Microsoft technologies … team members and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering … managing Microsoft Defender, Intune, Purview, and Entra ID Familiarity with PowerShell and Batch scripting for automation and management Strong problem-solving and troubleshooting skills, with the ability to analyze complex technical issues and provide effective solutions, in a confidential manner. Have more »

practical experience with government security standards, and workstation security hardening. You will work closely with the Chief Engineer and Infrastructure Operations Manager and will be a part of the Cloud Support team on the following key tasks: Responsible for managing and maintaining Microsoft technologies … team members and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering … managing Microsoft Defender, Intune, Purview, and Entra ID Familiarity with PowerShell and Batch scripting for automation and management Strong problem-solving and troubleshooting skills, with the ability to analyze complex technical issues and provide effective solutions, in a confidential manner. Have more »

practical experience with government security standards, and workstation security hardening. You will work closely with the Chief Engineer and Infrastructure Operations Manager and will be a part of the Cloud Support team on the following key tasks: Responsible for managing and maintaining Microsoft technologies … team members and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering … managing Microsoft Defender, Intune, Purview, and Entra ID Familiarity with PowerShell and Batch scripting for automation and management Strong problem-solving and troubleshooting skills, with the ability to analyze complex technical issues and provide effective solutions, in a confidential manner. Have more »