practical experience with government security standards, and workstation security hardening. You will work closely with the Chief Engineer and Infrastructure Operations Managerand will be a part of the Cloud Support team on the following key tasks: Responsible for managing and maintaining Microsoft technologies … team members and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering … managing Microsoft Defender, Intune, Purview, and Entra ID Familiarity with PowerShell and Batch scripting for automation and management Strong problem-solving and troubleshooting skills, with the ability to analyze complex technical issues and provide effective solutions, in a confidential manner. Have more »
practical experience with government security standards, and workstation security hardening. You will work closely with the Chief Engineer and Infrastructure Operations Managerand will be a part of the Cloud Support team on the following key tasks: Responsible for managing and maintaining Microsoft technologies … team members and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering … managing Microsoft Defender, Intune, Purview, and Entra ID Familiarity with PowerShell and Batch scripting for automation and management Strong problem-solving and troubleshooting skills, with the ability to analyze complex technical issues and provide effective solutions, in a confidential manner. Have more »
practical experience with government security standards, and workstation security hardening. You will work closely with the Chief Engineer and Infrastructure Operations Managerand will be a part of the Cloud Support team on the following key tasks: Responsible for managing and maintaining Microsoft technologies … team members and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering … managing Microsoft Defender, Intune, Purview, and Entra ID Familiarity with PowerShell and Batch scripting for automation and management Strong problem-solving and troubleshooting skills, with the ability to analyze complex technical issues and provide effective solutions, in a confidential manner. Have more »
practical experience with government security standards, and workstation security hardening. You will work closely with the Chief Engineer and Infrastructure Operations Managerand will be a part of the Cloud Support team on the following key tasks: Responsible for managing and maintaining Microsoft technologies … team members and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering … managing Microsoft Defender, Intune, Purview, and Entra ID Familiarity with PowerShell and Batch scripting for automation and management Strong problem-solving and troubleshooting skills, with the ability to analyze complex technical issues and provide effective solutions, in a confidential manner. Have more »
practical experience with government security standards, and workstation security hardening. You will work closely with the Chief Engineer and Infrastructure Operations Managerand will be a part of the Cloud Support team on the following key tasks: Responsible for managing and maintaining Microsoft technologies … team members and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering … managing Microsoft Defender, Intune, Purview, and Entra ID Familiarity with PowerShell and Batch scripting for automation and management Strong problem-solving and troubleshooting skills, with the ability to analyze complex technical issues and provide effective solutions, in a confidential manner. Have more »
practical experience with government security standards, and workstation security hardening. You will work closely with the Chief Engineer and Infrastructure Operations Managerand will be a part of the Cloud Support team on the following key tasks: Responsible for managing and maintaining Microsoft technologies … team members and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering … managing Microsoft Defender, Intune, Purview, and Entra ID Familiarity with PowerShell and Batch scripting for automation and management Strong problem-solving and troubleshooting skills, with the ability to analyze complex technical issues and provide effective solutions, in a confidential manner. Have more »
Description Looking for an exciting opportunity to make an impact as ITSM ProblemManager? 1901 Group (A Leidos Company) has an exciting ProblemManager based in our San Antonio Texas office. POSITION SUMMARY: This position is slated to … start in June 2024. This IT Service Management (ITSM) ProblemManager position is a specialized role within the Maintenance Operations Center in support of the Air Force Integrated Defensive Cyberspace System (IDCS). This role within maintenance operations will focus on managing and … Responsibilities: Problem Identification: Identify and analyze recurring incidents and problems in the integrated IT system. Collaborate with Incident Management and other teams to gather relevant data and root causes of issues. Review previous day opened incidents related to the problemmore »
This role is a 3rd Line Team Leader role with IncidentProblem Management Responsibilities. Looking after a team of 8. Preference will be for candidates who have worked for a Managed Service Provider Main Goal As 3rd Line TL, you will be responsible for … across all technologies of the managed service portfolio and managing a team of driven individuals. As a ProblemManager, you will be someone who has experience of handling SLAs and KPIs to help mature IT processes and procedures. Excellent knowledge of … management. relationship management across all internal and external support functions to achieve improved IncidentandProblem resolution of running Major Incidents, delivering Post Incident Reviews (PIR) and Continual Service Improvement (CSI) maintain a problemmore »
Reading, England, United Kingdom Hybrid / WFH Options
Mentmore
ProblemManager - 3rd Line Support - Lead, Trends Reading - (2 days remote a week) £45k + bonus + benefits A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problemmanager/3rd Line support Lead. As ProblemManagerand 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles … of the managed service portfolio and managing a team of driven individuals. To be considered for the Problemmanager position, you will need experience of : An IT service desk. 3rd Line support Problem/incident Management Managing more »
Major IncidentManager - £65,000 - £75,000 + Bonus & Benefits (Package £100 - £120K+) Bristol (Office Based) – Technology Infrastructure Overview: An exciting opportunity has arisen with a market leading software company for an experienced MIM. We are looking for a self-driven professional, to assist with operational … of availability of the mission critical software services provided. Role & Responsibilities: Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in line with Incident Management process per SOW Own the Process governance and adherence – call out … and educate/re-educate on process non- adherence. Functional process owner for the Incidentand Major Incident Management process Taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business more »
Position Title - Incidentmanager (Bristol, England) Work From office only Location - Bristol England Role- Full time Job Description: · Client’s software group is looking for an energetic and self-driven professional to join our team. Group’s mission is to provide best in class software … take accountability for any highly visible, complex and SLA impacting issues that occur across the Client’s SaaS service offering. · Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations. · Ultimately accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit. Responsibilities: Skills: · Attend war rooms to oversee and assess performance of the MIM (Incidentmore »
The Opportunity: We are currently looking for an experienced Service Manager to deliver incidentandproblem management activities for the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based … on the ITIL Incident Management framework. The team is focused on restoring normal service operation as quickly as possible, minimising the disruption to the end client/general public and ensuring SLA and KPI adherence. You will also be involved in the preparation of Incident … dashboards and reports, utilising data to drive improvement actions across the team. Skills and Experience: Strong experience working in a Service Manager or Problem/IncidentManager role In-depth understanding and certifications in service management methodologies more »
and positive attitudes to set them up for success in our fast changing world. We now have an exciting opportunity for an Incident & Service Request Manager to join our fantastic team. This is a Hybrid role working 2 days a week at our Head Office … in London. About the role The purpose and prime objective of the Incident (IM) and Service Request Manager (SR) is for delivering effective IM/MIM (Major Incident Management) resulting in the provisions of stable and robust services to the global … or resolved permanently. Key Responsibilities will include, (but not limited to): The IM/SR will create, manage and continually improve the incident (Including major) and service request management process and activities to ensure they operate efficiently and effectively and that they comply more »
ITSM Service Manager Permanent ; Monday - Friday The Auxilion SOC in Sheffield and provides 24x7 Infrastructure and Service Desk support to our Customers. The team is the focal point for many of our customer’s infrastructure and deals with Issues that are critical to their Business. … The ITSM Quality Team works with the technical teams to monitor SLA performance, manage incident quality and compliance, change process, patching co-ordination and scheduling, problem identification and management, knowledge management and service reporting. The ITSM Service Manager … with the support of a small team and report into the Head of Service. The Quality Team will also act as Major Incident coordinators during office hours. This role involves the following: Manage the ITSM Quality team and the outputs of that team and be more »
management skills, with the ability to inspire and influence across the organization. Experience in problemandincident management Service Management Understand the regions RTB budget ITIL certification or knowledge of ITIL processes is a plus. more »
Job Title: Service Delivery Manager Experience: 15-17 years Location: Leeds/London A security clearance required for this role Position Summary: The Service Delivery Manager will act as the constant point of contact for customers and will be responsible for ensuring smooth service delivery … and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity incident management processes, ensuring team compliance, scheduling regular meetings, ensuring governance and controlled change management, analyzing incident trends, and … continuous improvements. Responsibilities: 1. Provide Level 3 (L3) support 24/7 for technical issues within the IT infrastructure. 2. Setting up the incident management and high-severity incident management process. 3. Ensuring the team stays compliant with all relevant processes and regulations. 4. more »
Job Title: Group IT Azure Infrastructure Engineer Department: IT Reporting to: Group Infrastructure Manager Location: London, UK with some International travel Who We Are Our international brand, rooted in a century of French heritage, passionately connects cooks worldwide to personal stories and a rich legacy of food … implementation of Azure designs, services, and resources across the Le Creuset Group organisation and regional teams. Working alongside the Group Infrastructure Managerand Infrastructure team to ensure that global Azure landing zones are securely managed and are well maintained, target service & availability levels are … Microsoft 365, Mail filtering, Network typology, Proxy, VPN, LAN/WAN and Firewall as well common security standards & technologies. Knowledge of ITIL Incident, Problem, Request, Change & Knowledge will be required. Strong Azure cloud knowledge encompassing design and implementation is necessary with a more »
Shiremoor, England, United Kingdom Hybrid / WFH Options
Northern Powergrid
The Role An exciting opportunity has arisen for an enthusiastic Service Delivery Manager to join our Information Systems team. The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 … the best energy company in serving our customers, whilst delivering a sustainable energy solution. We are looking for a well-rounded Service Delivery Manager to lead and drive the incident management process and investigate problems in systems, processes, and services. We are looking … for somebody to manage the incident, capacity, event, and availability management processes, partnering with the Service Integrator to ensure that appropriate procedures and reporting mechanisms adequate information flow are in place. The Service Delivery Manager ensures that the root cause of a problemmore »
looking for new talented team members who share our values and ambitions. Within your #OneTeam We are looking for a Technical Account Manager for our Customer Services department which provides advice, listens and offers solutions to our customers. Our customer service teams are essential to ensure … and central role in supporting our large account customers in the adoption and use of our solutions. As a Technical Account Manager, you will be required to put your relational and technical skills into practice to help bring customer success: support in getting started with … internal teams cross-functionally: CSM, pre-sales, sales, support, Professional Services, Product Management, etc. Participate in improving internal processes and best practices (incident, problem, changes, delivery, requests for improvements management). Lead crisis units during major incidents involving the customer and various more »
IT Support Manger (1 Year FTC) Salary + Bonus The IN Group 1 Year FTC Hybrid working, City of London The IT Support Manager leads the team of IT Support Technicians to provide outstanding service to our clients and is responsible for managing day-to-day operations … our technology team that support the wider business in ensuring IT services are managed services effectively. Skills & Experience Experience within an IT Support Manager position Experience with managing an IT Support team Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience … networking technologies. Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders. Experience with incident management, problem management, and change management processes. Excellent leadership and mentorship skills, with the ability to motivate andmore »
Cognizant has an exciting opportunity for an experienced and collaborative Field Services Manager to join our inclusive and thriving team. This full-time Deskside Services Manager role is based in Leeds. As a Deskside Services Manager, you will manage field and … be accountable for compliance with customer policies. Here are some key responsibilities you could expect to do: · To Serve as Deskside Services Manager ensuring continuity of delivery to meet and exceed customer expectations. · Deskside Services Manager will be the Customer’ point of contact, He … copying data, performing backups and restoring data and backups to the replacement EUC Device. · Manage Field service team provide updates to IncidentandProblem tickets in the ticketing tool to reflect actions taken to resolve such Incident or Problems. more »
This is an excellent opportunity for an Deskside/Field Services Manager ole professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise … systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost. Field Service Manager will act as Regional Services Manager(RSM), managing field services/Deskside Services teams spread across Europe. Responsibilities To Serve as Regional … Services Manager(RSM) ensuring continuity of delivery to meet and exceed customer expectations. RSM will be the Customer’ point of contact, He will be accountable for compliance with customer policies. Work with Service providers and make sure that they adhere to SLA and Service provider more »
Manchester Area, United Kingdom Hybrid / WFH Options
Chapman Tate Associates
+ bonus + benefits Key skills: VMware, VCP, vSphere, ESX, HPE, Aruba, VCAP, VXRail, IBM Spectrum Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider … infrastructure and Storage Services support Looking to storage and hardware issues and provide root cause analysis Change, Release andIncident Management effectively and timely Working to strict project deadlines in line with SLA’s Skills and Experience: Proven track record of 3rd …/external customers Strong personal drive, sense of responsibility and accountability, results driven Methodical in approach with sound analytical andproblem-solving skills, and keen attention to detail Enjoys a challenge Excellent opportunity within a thriving business that look after and develop more »
Site Reliability Engineering Manager (SRE) If you’re reading this, we are excited for you. You’ve landed on the job description for a company that obsesses over your wellbeing with unrivalled work life balance, your career development providing transparent career paths and learning support for every … t exist. The Role Reporting Line: Director of Operations The SRE team is the heart of solving production problems. As Site Reliability Engineering Manager, you are ultimately responsible for system reliability, operational productivity and reducing time-to-market though the evolution, and technical debt reduction, of … Including component and configuration. Working alongside the Service Management team to ensure alignment on Change, ProblemandIncident management practices. Working alongside the Customer Experience team to deliver the best possible service to our customers. Both internal and external. Getting stuck more »
Stockport, England, United Kingdom Hybrid / WFH Options
Dematic
service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management and change management. Management: Ensure timely delivery of Projects/Enhancements in line with both the more »
