101 to 125 of 239 Incident & Problem Manager Jobs

Company Description AlTi Tiedemann Global (“ALTi”) is a NASDAQ listed global wealth and alternatives manager, in the business of turning powerful ideas into high-performing strategies and solutions. The firm currently manages or advises on approximately $68 billion in combined assets and has an expansive … along with remote support of our International user base Troubleshoot desktop and system problems, diagnose and solve hardware/software Task, Incident and problem management through ticket system Provide exceptional service support to the business Provide solution(s)/work around … support new applications Prioritising and managing several open cases and mini projects at one time Trend analysis and problem management Establishing a good working relationship with the business and 3rd party’s Keep up to date with advancements in technology Review more »

FIRST LINE MANAGER - NIGHT SHIFT SUNDAY - THURSDAY: £34,000 PER ANNUM People Solutions are looking for a First Line Manager for our Client based in Crick. Benefits Onsite parking Permanent position Day to Day Duties You will oversee the inbound cross-dock operation Successfully execute the … all resources are allocated Manage up to 50 drivers and office staff Ensuring all driver route paperwork is completed Assisting the Transport Manager to create a compliant and effective operational team Overseeing the day-to-day vehicle operations Essential Skills Proven track record as a Transport … First Line Manager Previous experience of working in a fast-paced 3PL or cross-dock operation Transport Legislation/Working Time Directive/Driving hours knowledge is essential Experience dealing with Accident/Incident Reports and overseeing any investigations Excellent computer literacy (Microsoft Office, Word more »

supported systems;  Responsible for performing beta testing of new versions of supported systems software and providing appropriate feedback to the assigned System Manager;  Executes proper preventive maintenance plans under the guidance of senior section members;  Ensures all technical and service-oriented documentation pertaining to assigned systems … Good knowledge and experience with the implementation and support of workstation and application virtualisation technology and techniques; Experience in Incident and Problem Management; Experience of working within a customer support environment; Have a very good general working knowledge of more »

within agreed SLAs, to appropriate quality thresholds, meeting, or exceeding customer satisfaction targets. • To manage major incidents, expediate resolutions and own major incident review. • Own Problem & Change management, ensuring changes and enhancements comply with the change framework, follow NAO architectural principles, and … utilisation, and availability. Reporting on performance against agreed targets. Responding ahead of potential issue trigger points • Working closely with the DS Portfolio Manager, Delivery managers and technical Team Leads ensuring a smooth and successful transition of change projects, projects, and CIinto operation running & support. … expectations of the NAO and of the commensurate resources, services, and tools necessary to meet that demand. • Leading continuous improvement & problem management: Leading investigative work into problems and opportunities in existing processes for optimisation. Managing and leading the collection of information and more »

Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary and context. Customer service reviews - organize, chair, minute, track/chase actions. more »

Primary point for site-based IT issues escalated by the global service desk. Provide equivalent support to other offices in region. Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI … by the IT Operations management team. Ensure the IT Operations IT systems are maintained per current Essentra policies (areas to be agreed with manager) Drive continuous technical improvement of the IT Operations services and satisfaction scores. Deployment of IT Operations security measures Continually maintaining cyber awareness to … and app mgmt., SCCM with application packaging, AutoPilot and PowerShell scripting, Citrix/RDS, Exchange, Teams, SharePoint (desirable) Root-cause problem analysis and remediation (desirable) Manufacturing/Operational Technology environments (desirable) Understanding of ERP & CRM systems using Microsoft or equivalent technology Analytical thinking more »

Job Title: Customer Technical Manager Location: UK, remote Grade: Individual contributor About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud … GTT’s Technical Management offering is a consultative, value-add professional services that provides a tailored experience to their client base. The Technical Manager is an expert in the (software defined) networking area (VMWare, Aruba Silverpeak and Fortinet) and in the security area (Palo Alto and Fortinet). The Technical Manager is to own the technical integrity of a customer solution, understand the wider context of the solution with the customer and how it aligns with their business, bringing a holistic ITIL based Service Management structure to some of GTT’s most more »

IT Applications Manager - Addlestone, Surrey Salary - £50,000 - 56,650 - Car Allowance £6780 Hybrid working available IT Applications Manager required for a leading client based in Addlestone, Surrey. My client is currently seeking a IT Application Manager to come on board to responsible is … provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, * Strong application experience * Understanding of IT infrastructure and applications … upkeep of vital business applications and related procedures. * Coordinating the daily functioning and optimization of applications. * Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. * Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment more »

be accountable for compliance with customer policies. Here are some key responsibilities you could expect to do: To Serve as Regional Services Manager(RSM) ensuring continuity of delivery to meet and exceed customer expectations. RSM will be the Customer’ point of contact, He will be accountable … copying data, performing backups and restoring data and backups to the replacement EUC Device. Manage Field service team provide updates to Incident and Problem tickets in the ticketing tool to reflect actions taken to resolve such Incident or Problems. more »

improvement and proactive maintenance tasks are completed as required and progress reported, including risks and issues, to the relevant Project Manager and/or Infrastructure Engineering Lead Responsible for knowledge management to ensure effective/skilled response to address Service Requests and Incident … estimate activities for Project, Continuous Improvement and proactive maintenance tasks Effective management of incidents/requests and escalations. Feed into Major Incident Management and Problem Management processes as required Raise and implement Changes to the Production Estate. Provide peer review … facts and other appropriate resources needed to resolve problems. Experience with root cause analysis and strong collaboration, negotiation and problem resolution skills. · Strong verbal and written communication skills with the ability to articulate complex ideas in easy to comprehend business terms. · Demonstrated more »

alerting systems. Strong Windows Support Skills - 2012 to 2019. Experience in supporting MS Exchange. Experience in Microsoft 365 services and Endpoint Manager Good knowledge of VMWare ESX. Strong PowerShell, SCCM and SCOM skills. Contribute to IT infrastructure related security, maintenance, performance, capacity, and life … recent relevant experience working in ITIL controlled environment. Experience writing process documentation including operational support guidelines, policies, and procedures. Strong Change management, Incident Management and Problem Management processes. Ability to create and maintain technical and design documents. Must be willing more »

the IT Operations team to ensure the delivery of performant and reliable platforms to our valued clients. Provide expert-level support, including incident/problem diagnosis and resolution escalation to the Customer Support team. Conduct routine checks and triage activities, swiftly … addressing any issues to uphold service standards. Manage event and incident management for our cloud platforms, ensuring seamless operations. Execute planned change requests and maintenance activities on hosted infrastructure, prioritising customer satisfaction. Facilitate customer deployment activities and maintain comprehensive documentation on infrastructure requirements. Offer management … SLAs. Demonstrable expertise in providing technical application-level support and SQL management. Familiarity with enterprise monitoring tools such as System Centre Operations Manager, Azure Application Insights, etc. Strong knowledge of Windows Server administration, troubleshooting, and network traffic analysis. Proficiency in managing, documenting, and optimising multi more »

Job Description Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. … changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects … experience working in 1 st and 2 nd line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and more »

Senior Delivery Manager Salary: £54,000 - £61,000 Location: Cambridge, hybrid working Contract: Permanent Joining our vibrant software delivery team is a thrilling opportunity, as you'll contribute to a diverse array of projects, from enhancing established application suites to launching innovative products and services. Your proactive … ensure efficient product delivery across various product families. Resolve issues that could impede progress. Assist in projection and goals of the Product Manager and Head of Centre of Excellence. Act as a scrum master when necessary. Manage delivery planning and execution throughout the product lifecycle. … Engage actively in our communities and guilds to help shape our culture and processes. Take ownership of incident investigations and resolutions, participating in resolving major incidents and problem records. Cultivate an agile mindset and promote a positive team culture. more »

staff within a growing organisation In return you will have technical and structural ownership of your work in alignment with the IT Manager, and an opportunity to deliver meaningful and impactful outcomes, both within the IT department and as part of the wider organisational … headed approach to problem and change management, to work closely with other support staff and the IT Manager to provide a good quality support service for end users. Comfortable completing technical work if needed, as well as having more complex issues escalated … junior colleagues in the team, or offering guidance where possible. You'll be able to authorise change requests in place of the IT manager, and escalate to them if necessary. The post-holder, our Support technicians and IT Manager will be responsible for managing more »

the Service Desk. What you will do This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more: This role would be supporting new business integration … parts of the team as required, and advising users on appropriate action. Manage the life cycle of incidents and requests, prioritising incident responses and request fulfilment to ensure that all services are delivered in accordance with contractually agreed service levels and performance indicators. Providing … security requirements. Knowledge of SNOW asset Management tool. Windows system administration experience, covering Windows 10 and O365 products. Apple iOS experience. Problem analysis and resolution experience in a secure environment. A willingness to work out of hours on occasion, including some weekend work to more »

IT Network Manager Remote (must be willing to travel to office locations when needed) £70,000 Are you an experienced IT Network Manager looking for your next challenge? My financial services client has a fantastic opportunity for you to join their established team in a brand … successful migrations Demonstrated experience in domain management and handling DNS configurations, including setting up, migrating, and maintaining DNS records Experience in incident management, with a strong background in providing third-line support for resolving escalated network issues Proactive problem-solving and more »

IT Network Manager Croydon (will also consider applicants based near Yorkshire or South Wales) £70,000 Are you an experienced IT Network Manager looking for your next challenge? My financial services client has a fantastic opportunity for you to join their established team in a brand … successful migrations Demonstrated experience in domain management and handling DNS configurations, including setting up, migrating, and maintaining DNS records Experience in incident management, with a strong background in providing third-line support for resolving escalated network issues Proactive problem-solving and more »

point for our First Line support team. The ideal candidate will thrive in a fast-paced environment, possess excellent communication and problem-solving skills, and have a strong understanding of F5 products and network security technologies. Main Responsibilities: second-line technical support for … technical issues and provide guidance on best practices. and maintain technical documentation, including user guides, FAQs, and knowledge articles. in incident management and problem resolution activities, including conducting root cause analyses. closely with internal teams to ensure a high level … base on a 24x7 basis as required. and monitor call queues to ensure adherence to customer SLAs. as a proactive Technical Account Manager for large corporate clients, serving as a single point of contact for issue escalation. To be considered for this role, you should have: experience more »

provider, is looking for an Application Support Analyst to join their Service Delivery team. The main responsibilities of the role would include incident logging and management, problem solving, liasing with customers, programmers and database managers. Application Support Analyst - Essential skills … ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside expected SLA internally to your line manager or their deputy Application Support: Work with the Product Manager to evaluate new customer requirements (Project or Support) Provide specification support to … the user interface and user experience (UI/UX) design Some C# programming (or training on) Project Management: Work with the Project Manager providing required updates on specific application revisions – status, quality and match to expected requirements Support the Project Manager in customer project more »

is looking for a Junior IT Support Analyst to join their Service Delivery team. The main responsibilities of the role would include incident logging and management, problem solving, liaising with customers, programmers and database managers. Junior IT Support Analyst - Essential … ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside expected SLA internally to your line manager or their deputy Application Support: Work with the Product Manager to evaluate new customer requirements (Project or Support) Provide specification support to … the user interface and user experience (UI/UX) design Some C# programming (or training on) Project Management: Work with the Project Manager providing required updates on specific application revisions – status, quality and match to expected requirements Support the Project Manager in customer project more »

/or leading technical management of large infrastructure deployment projects supporting large-scale enterprise IT environment and the embedded controls within change, incident, and problem management processes working with Agile working practices and tooling and awareness of security, audit, risk more »

Job summary Townside Surgery is a friendly and supportive practice well-organised and high performing. We are looking for a Practice Manager with excellent interpersonal and leadership skills, who is team focussed, compassionate and will foster excellent team working and share our values … excellent care to our list size of 4750 patients and are seeking to recruit an enthusiastic and dedicated full time Practice Manager to join our progressive and hard-working team. Townside is an active member of Bury PCN, and has been enabled to devise … for overseeing the operational management of the practice, CQC compliance, HR, health and safety. The role will be supported by a Deputy Manager, and a Practice team of admin and staff. Our CQC rating is Good Job description Job responsibilities Practice Manager job more »

values Previous motor claims experience would be advantageous however not essential Highly motivated self-starter Clear, focused and determined approach to problem solving Authoritative manner with ability to listen Persuasive, strong, and confident communication skills People Management experience essential About Acorn Insurance: We are … how Acorn Insurance could be the next step in your career journey. Candidates with experience or relevant job titles of; Loss Notification Operations Manager, Loss Reporting Team Supervisor, Initial Loss Assessment Coordinator, First Notice of Loss Supervisor, Incident Reporting Team Leader, Claims Intake Manager, Loss Notification Handling Supervisor, Initial Claims Assessment Coordinator, Incident Response Team Leader, Loss Reporting Operations Supervisor will all be considered. more »

organisation, ensuring they are fully aware of progress at all times. Use experience and creative thinking to work with the Service Desk Manager to modify processes and procedures so they better meet users' needs. Assist and advise Service Desk Analysts and Administrators with their … with experience of supporting a complex multi-vendor environment. Helpdesk Application Systems Management Excellent Technical Skills covering the Microsoft Desktop OS Range Problem solving/troubleshooting complex technical issues Hardware concepts and fault finding Telecommunications concepts and fault … finding.. Desirable NHS IT experience Significant IT support/Service Desk capacity with experience of supporting a complex multi-vendor environment Knowledge Essential Incident Escalation and Queue Management. Automated Telephony software Desirable Windows Operating Systems NHS Applications ITIL Incident Management process ITIL Problem more »