76 to 100 of 166 Incident & Problem Manager Jobs

change and this role will be a key appointment in its delivery. The role-holder will report to the IT Service Delivery Manager ensuring that IT systems are well maintained and supportable. We operate within an ITIL framework supporting and managing change of our Enterprise … requests, hardware requests are completed by you and meeting the contracted SLA's. The role holder will also need to use ServiceDesk incident management tools to actively complete, respond and resolve Bighams IT assigned tickets, interact with key business partners and vendors. The successful candidate … gained through helpdesk resolutions. Maintain statutory legislative knowledge where appropriate. Escalation of serious issues to technical team members and/or your manager where necessary. Purchasing of IT equipment for Bighams to ensure that IT can track what is required and what has been ordered. Keep more »

IT Applications Manager - Chertsey Salary - £50,000 - 56,650 - Car Allowance £6780 Hybrid working available IT Applications Manager required for a leading client based in Chertsey. My client is currently seeking a IT Application Manager to come on board to responsible is to maintain … provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, Strong application experience Understanding of IT infrastructure and applications … upkeep of vital business applications and related procedures. Coordinating the daily functioning and optimization of applications. Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment more »

Service Delivery Manager Cardiff (hybrid) Our Financial Services client has a brand new vacancy within its growing organisation, for an experienced Service Delivery Manager. This role is instrumental in ensuring that the organisations technology services are meticulously aligned with its strategic goals and operational demands. This role … delivering secure, scalable, and forward-thinking IT solutions. Responsibilities ▪ Utilise advanced ITIL knowledge to develop IT service management strategies, optimising service delivery, incident management, and continuous improvement. ▪ Oversee comprehensive governance, ensuring IT services comply with regulatory standards and embody best practices in risk management and … ensuring effective implementation with minimal disruption and maximum organisational benefit. ▪ Conduct regular strategic evaluations with key IT partners, including the Cloud Infrastructure Manager, to align service delivery and infrastructure management. ▪ Monitor and optimise IT service performance, leveraging metrics and reports to drive quality improvements more »

FIRST LINE MANAGER - NIGHT SHIFT SUNDAY - THURSDAY: £34,000 PER ANNUM People Solutions are looking for a First Line Manager for our Client based in Crick. Benefits Onsite parking Permanent position Day to Day Duties You will oversee the inbound cross-dock operation Successfully execute the … all resources are allocated Manage up to 50 drivers and office staff Ensuring all driver route paperwork is completed Assisting the Transport Manager to create a compliant and effective operational team Overseeing the day-to-day vehicle operations Essential Skills Proven track record as a Transport … First Line Manager Previous experience of working in a fast-paced 3PL or cross-dock operation Transport Legislation/Working Time Directive/Driving hours knowledge is essential Experience dealing with Accident/Incident Reports and overseeing any investigations Excellent computer literacy (Microsoft Office, Word more »

updates for planned and current project activity. Role · Responsible for supporting delivery of the service desk SLAs. · Working closely with the Engineering Manager and project coordinator ensuring the smooth running of the Service Desk and Project Coordination. · Creation, management, and development of monthly client … reports. · Identification of trends and reporting any problems to management. · Ensure you and the team follow incident management, problem management and change management processes. · Responsible for software & hardware asset management. · Dealing with customer feedback, tracking responses. · Ability to build key relationships … May 2024 Start Date Monday, 27th May 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications 5 GCSE's including more »

Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary and context. Customer service reviews - organize, chair, minute, track/chase actions. more »

Company Description AlTi Tiedemann Global (“ALTi”) is a NASDAQ listed global wealth and alternatives manager, in the business of turning powerful ideas into high-performing strategies and solutions. The firm currently manages or advises on approximately $68 billion in combined assets and has an expansive … along with remote support of our International user base Troubleshoot desktop and system problems, diagnose and solve hardware/software Task, Incident and problem management through ticket system Provide exceptional service support to the business Provide solution(s)/work around … support new applications Prioritising and managing several open cases and mini projects at one time Trend analysis and problem management Establishing a good working relationship with the business and 3rd party’s Keep up to date with advancements in technology Review more »

be accountable for compliance with customer policies. Here are some key responsibilities you could expect to do: To Serve as Regional Services Manager(RSM) ensuring continuity of delivery to meet and exceed customer expectations. RSM will be the Customer’ point of contact, He will be accountable … copying data, performing backups and restoring data and backups to the replacement EUC Device. Manage Field service team provide updates to Incident and Problem tickets in the ticketing tool to reflect actions taken to resolve such Incident or Problems. more »

IT Applications Manager - Addlestone, Surrey Salary - £50,000 - 56,650 - Car Allowance £6780 Hybrid working available IT Applications Manager required for a leading client based in Addlestone, Surrey. My client is currently seeking a IT Application Manager to come on board to responsible is … provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, * Strong application experience * Understanding of IT infrastructure and applications … upkeep of vital business applications and related procedures. * Coordinating the daily functioning and optimization of applications. * Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. * Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment more »

Job Title: Customer Technical Manager Location: UK, remote Grade: Individual contributor About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud … GTT’s Technical Management offering is a consultative, value-add professional services that provides a tailored experience to their client base. The Technical Manager is an expert in the (software defined) networking area (VMWare, Aruba Silverpeak and Fortinet) and in the security area (Palo Alto and Fortinet). The Technical Manager is to own the technical integrity of a customer solution, understand the wider context of the solution with the customer and how it aligns with their business, bringing a holistic ITIL based Service Management structure to some of GTT’s most more »

and business partners, this role will work collaboratively with the UK Operational Site mobilisation team. Your key responsibilities as the Service Delivery Manager will consist of: Manage all aspects of IT service management framework including, Incident Management, Change Management, Problem Management … per week - 9am-5:30pm What can you bring? The experience and knowledge we are looking for from our future Service Delivery Manager include: 10+ years in a technology service leadership role ITIL V4 certified Prior experience of working in a multi-site organisation and management more »

Job Description Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. … changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects … experience working in 1 st and 2 nd line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and more »

the IT Operations team to ensure the delivery of performant and reliable platforms to our valued clients. Provide expert-level support, including incident/problem diagnosis and resolution escalation to the Customer Support team. Conduct routine checks and triage activities, swiftly … addressing any issues to uphold service standards. Manage event and incident management for our cloud platforms, ensuring seamless operations. Execute planned change requests and maintenance activities on hosted infrastructure, prioritising customer satisfaction. Facilitate customer deployment activities and maintain comprehensive documentation on infrastructure requirements. Offer management … SLAs. Demonstrable expertise in providing technical application-level support and SQL management. Familiarity with enterprise monitoring tools such as System Centre Operations Manager, Azure Application Insights, etc. Strong knowledge of Windows Server administration, troubleshooting, and network traffic analysis. Proficiency in managing, documenting, and optimising multi more »

promptly. Stakeholder Engagement : Act as the primary point of contact for internal and external stakeholders, including regulatory bodies, on data compliance matters. Incident Management : Develop and oversee the process for handling data privacy incidents, including breach response and notification procedures. Major Incident Management … Work with law enforcements and public bodies in the event of a Major Incident around Information Security and Data Breaches, where appropriate. Qualifications: Knowledge, Skills, and Abilities: Expertise in Data Protection Laws : Comprehensive understanding of GDPR, CCPA, DPA(UK), and other relevant privacy regulations. … and compliance issues. Leadership and Collaboration : Proven leadership abilities with experience in fostering a culture of compliance across diverse teams. Problem-solving : Innovative problem-solving skills with a proactive approach to identifying and addressing compliance challenges. Attention to Detail more »

provider, is looking for an Application Support Analyst to join their Service Delivery team. The main responsibilities of the role would include incident logging and management, problem solving, liasing with customers, programmers and database managers. Application Support Analyst - Essential skills … ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside expected SLA internally to your line manager or their deputy Application Support: Work with the Product Manager to evaluate new customer requirements (Project or Support) Provide specification support to … the user interface and user experience (UI/UX) design Some C# programming (or training on) Project Management: Work with the Project Manager providing required updates on specific application revisions – status, quality and match to expected requirements Support the Project Manager in customer project more »

is looking for a Junior IT Support Analyst to join their Service Delivery team. The main responsibilities of the role would include incident logging and management, problem solving, liaising with customers, programmers and database managers. Junior IT Support Analyst - Essential … ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside expected SLA internally to your line manager or their deputy Application Support: Work with the Product Manager to evaluate new customer requirements (Project or Support) Provide specification support to … the user interface and user experience (UI/UX) design Some C# programming (or training on) Project Management: Work with the Project Manager providing required updates on specific application revisions – status, quality and match to expected requirements Support the Project Manager in customer project more »

values Previous motor claims experience would be advantageous however not essential Highly motivated self-starter Clear, focused and determined approach to problem solving Authoritative manner with ability to listen Persuasive, strong, and confident communication skills People Management experience essential About Acorn Insurance: We are … how Acorn Insurance could be the next step in your career journey. Candidates with experience or relevant job titles of; Loss Notification Operations Manager, Loss Reporting Team Supervisor, Initial Loss Assessment Coordinator, First Notice of Loss Supervisor, Incident Reporting Team Leader, Claims Intake Manager, Loss Notification Handling Supervisor, Initial Claims Assessment Coordinator, Incident Response Team Leader, Loss Reporting Operations Supervisor will all be considered. more »

IT Network Manager Remote (must be willing to travel to office locations when needed) £70,000 Are you an experienced IT Network Manager looking for your next challenge? My financial services client has a fantastic opportunity for you to join their established team in a brand … successful migrations Demonstrated experience in domain management and handling DNS configurations, including setting up, migrating, and maintaining DNS records Experience in incident management, with a strong background in providing third-line support for resolving escalated network issues Proactive problem-solving and more »

IT Network Manager Croydon (will also consider applicants based near Yorkshire or South Wales) £70,000 Are you an experienced IT Network Manager looking for your next challenge? My financial services client has a fantastic opportunity for you to join their established team in a brand … successful migrations Demonstrated experience in domain management and handling DNS configurations, including setting up, migrating, and maintaining DNS records Experience in incident management, with a strong background in providing third-line support for resolving escalated network issues Proactive problem-solving and more »

/or leading technical management of large infrastructure deployment projects supporting large-scale enterprise IT environment and the embedded controls within change, incident, and problem management processes working with Agile working practices and tooling and awareness of security, audit, risk more »

Job summary Townside Surgery is a friendly and supportive practice well-organised and high performing. We are looking for a Practice Manager with excellent interpersonal and leadership skills, who is team focussed, compassionate and will foster excellent team working and share our values … excellent care to our list size of 4750 patients and are seeking to recruit an enthusiastic and dedicated full time Practice Manager to join our progressive and hard-working team. Townside is an active member of Bury PCN, and has been enabled to devise … for overseeing the operational management of the practice, CQC compliance, HR, health and safety. The role will be supported by a Deputy Manager, and a Practice team of admin and staff. Our CQC rating is Good Job description Job responsibilities Practice Manager job more »

Act as SMEs on fields of expertise, and/or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems … transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of … processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as more »

Cyber Security Manager – Nottingham hybrid - £60,000 - £80,000 + Bonus + Benefits Locke & McCloud are looking for an experienced Cyber security professional to join our client, a dynamic organization with a strong commitment to technological advancement and security. Currently undergoing a strategic change, they are looking … and procedures across the organization to maintain a secure environment. Operations: Oversee day-to-day security operations, including monitoring of security systems, incident response, and investigation of security breaches. Awareness Training: Develop and deliver security awareness training programs to educate employees about cyber security best … compliance with relevant industry regulations and standards (e.g., GDPR, HIPAA, PCI DSS) and lead efforts to maintain certifications and accreditations. Incident Response: Lead the response to security incidents, coordinate with internal teams and external stakeholders, and implement corrective actions to prevent recurrence. Tool more »

staff within a growing organisation In return you will have technical and structural ownership of your work in alignment with the IT Manager, and an opportunity to deliver meaningful and impactful outcomes, both within the IT department and as part of the wider organisational … headed approach to problem and change management, to work closely with other support staff and the IT Manager to provide a good quality support service for end users. Comfortable completing technical work if needed, as well as having more complex issues escalated … junior colleagues in the team, or offering guidance where possible. You'll be able to authorise change requests in place of the IT manager, and escalate to them if necessary. The post-holder, our Support technicians and IT Manager will be responsible for managing more »

our delivery and providing additional services to organisations we work with. We are currently seeking a proactive and analytical Senior IT Manager to lead our Digital Experience Team. In this role, you will be responsible for managing the strategic and operational direction of the End … and enhance the end-user experience by improving Net Promoter Scores (NPS) and sentiment scores. Aim to reduce the overall IT incident per user ratio within BDO, enhancing system reliability and user satisfaction. Oversee the management of the Nexthink platform, ensuring it is effectively deployed … Nexthink to identify trends and areas for improvement within our IT landscape. You will prepare detailed reports for management, contributing to problem management and change processes. Engage in continuous improvement initiatives, recommending and implementing enhancements to our IT infrastructure, security measures, and more »