Application Support Analyst (Cash Receipting)
Luton, England, United Kingdom
Civica
the cash receipting system Work closely with the business to understand and interpret business process' and translate those into a deliverable solution Handle the management of incidents and escalation of queries Investigate and resolve in-depth customer queries and advanced technical issues Liaise with internal and external parties on … s and customer satisfaction To develop product knowledge and skill sets Essential Competencies: Customer focused, able to diagnose, impact assess and respond appropriately Strong Incident Management skills and diagnostic experience Working knowledge of a cash receipting system, including E-Returns, Bank Reconciliation, and Suspense Ability to create and more »
Posted: