14 Permanent Incident Management Jobs in Berkshire

our award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The Incident Management Lead will be an experienced IT Service Management professional with responsibilities to support the delivery of Incident Management in … a 24x7 operational environment supporting all Thames Water business areas. The role will ensure that all Incident Management process activities are fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an Incident Management Lead Support the delivery … of the Incident Management process, priority matrix, procedures and guidelines Assist in managing the Incident Management Process and ensure it is delivered to the agreed level of performance to support service availability Act as the focal point for Incident Management for Thames Digital, acting more »

This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool, as … part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and support the Software … Licence Manager to ensure that all of Thames Waters software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset management policies more »

This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool, as … part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and support the Software … Licence Manager to ensure that all of Thames Water’s software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset management more »

experience in Cybersecurity. Responsibilities Help develop an Enterprise Security Architecture Framework, including patterns for identity & authentication, authorization and access control, cryptographic key and certificate management, auditing and security monitoring, data leakage prevention, privacy enhancement & protection and other standards in alignment with Enterprise Architect platforms. • Establish metrics and monitoring to … Strong knowledge of IT infrastructure, IP networking, security best practices, and automation technologies. • Application security: including but not limited to: authentication, identity and access management, auditing, use of cryptography, data security, privacy enhancing technologies, web services security, OWASP, threat & vulnerability management and secure code development methodologies. • Infrastructure security … database security, device security, VPNs & SSLs, secure file transfers, security event monitoring, malware security and cyber security. • Operational security: including but not limited to: incident management, change & patch management, data centre & physical security, backups, DR & BCP, outsourcing, managed services, cloud computing, asset management, cryptographic keys & certificate more »

Strong knowledge of IT infrastructure, IP networking, security best practices, and automation technologies. Application security: including but not limited to authentication, identity and access management, auditing, use of cryptography, data security, privacy enhancing technologies, web services security, OWASP, threat & vulnerability management and secure code development methodologies. Infrastructure security … security, device security, VPNs and SSLs, secure file transfers, security event monitoring, malware security, and cyber security. Operational security: including but not limited to incident management, change and patch management, data centre and physical security, backups, DR and BCP, outsourcing, managed services, cloud computing, asset management, cryptographic keys and certificate management, PCI DSS and DPA compliance, and ISO 27001/2. Analysing network security controls, including firewall and router security configuration; Preferred: Delivering the security review processes and frameworks with a full audit trail. Managing multiple security assessments and changing priorities simultaneously Ensuring Security more »

to understand the products and their use across the shared service to develop and enhance their diagnostic skills/capability. The role will involve incident management on our clients and escalations from 2nd line resources across multiple environments. Additional scope of responsibilities will include delivering infrastructure development and … testing of upgrades, patch management and new software solutions. We are looking for dependable and experienced support staff that are not afraid to own problems and incidents and deliver solutions to issues. Role requirements: Providing 3rd line support for hardware, software, and network issues and diagnosing and resolving complex … of Windows Server (2019/2022) *Experience in Linux Server administration (Redhat, Oracle, Ubuntu) *VMware Suite Administration (VCenter/ESXI) *Active Directory & Group Policy management, design, and troubleshooting *PKI management (Windows/Entrust) *Good understanding of networking technologies that support the infrastructure (DNS, DHCP, Routers, Switches). *Storage more »

core values. The ESD agents are expected to maintain a high level of customer service for all support queries and adhere to all service management principles. The role is based in Maidenhead where you will join a friendly, but focused IT support team. The ESD is a 7 day … rota basis. The Role Receiving, logging and managing requests for service from Managed Print Service customer Help Desks via the customer’s internal call management system 1st and 2nd line support- troubleshooting IT related problems from printer hardware to software solutions. The primary aim being to affect a high … in line with contractual agreements Taking end-to-end ownership of incidents, ensuring accurate and timely updates are maintained in the customer’s service management system Proactive approach to management of the customer’s assets. Monitoring of the entire printer fleet to minimise downtime by identifying and resolving more »

Job Overview: Join a dynamic and high-performing team as a Senior Analyst in Vulnerability Management & Security Testing. This role offers the unique opportunity to enhance a best-in-class Threat Defence capability and make significant contributions to our security operations. Ideal candidates will bring a strong background in … threat management, vulnerability assessment, and security testing, aiming to drive innovation and excellence in our security practices. Key Responsibilities: Conduct thorough vulnerability assessments across various platforms, including networks, systems, applications, and devices. Analyze risks associated with vulnerabilities, provide detailed reporting, and recommend actionable remediation strategies. Work collaboratively with multiple … IT, IoT, and OT environments. Coordinate and oversee remediation efforts to ensure timely and effective resolution of security vulnerabilities. Requirements: Extensive experience in vulnerability management and remediation, including hands-on experience with vulnerability scanning tools. Good knowledge of Exabeam, Tenable.io and Tenable.sc would be considered a positive Proficient in more »

Responding to calls and e-mails on the service desk, adhering to strict SLAs for fault resolutions and service requests completions. Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components Coordinate small teams delivering security related work packages in line …/Networking skill sets Microsoft/VMWare/Cloud technologies Familiarity with ISO 27001 and Cyber Essentials Firewall and network security configuration AV, Patch Management, Endpoint Protection and EDR technologies Understanding of ITIL Practices Salary more »

a HSEQ Advisor you will be managing and developing stakeholder relationships conducting frequent site monitoring and auditing to ensure legal compliance. Working with Operational Management to enable them to take ownership and deliver HSE 'through the line'. Actively engaging with and advising site Supervision on incident investigation … Provide support and deliver against Company targets and objectives Maintaining site KPIs and safety control loop scores Promote the use of the company HSE Management System and identify Promote and support the Company Behavioural Safety Programme 'Safety Works' Report on concerns of non-compliance or potential non-adherence to … legislation Experience & Qualifications Candidates should have Auditing/Inspection experience. Incident Management & Investigation, report writing, HSE Legislation CDM Regulations Experience NEBOSH General Certificate, Grad IOSH Status (Essential) NVQ 5/NEBOSH Diploma (or equivalent)- Desired Management System Standards and improvement planning Industrial Services Sector and Petrochemical Industry more »

/3rd Line support Lead. As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all … driven individuals. To be considered for the Problem manager position, you will need experience of : An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k more »

/3rd Line support Lead. As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all … driven individuals. To be considered for the Problem manager position, you will need experience of : An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k more »

day to provide effective responses and resolutions to queries or incidents. Ensuring that raised tickets are responded to within SLA timescales. Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components Proactively managing the security landscape for our customers both internally more »

and containerized environment. Experience managing large MySQL database instances. Previous experience with DevOps, IaC technologies, GitOps and Continuous Integration/Continuous Deployment. Experience in incident management and troubleshooting methodologies. This role is based in Reading and requires you to be on-site 5 days per week. Austin Fraser more »