with full benefits package. Shift based (panama shift) days and nights. Responsibilities; Identify operational issues Continuously analysing and improving the process Troubleshooting/Maintenance IncidentManagement Problem Management Change Management Identify priorities by assessing objectives Investigating complaints and suggestions Increase efficiency Develops operational solutions by defining … studying, estimating, and screening alternative solutions Continuous Improvement Process Monitoring technical availability Improving operational quality results Supervision of implementing changes Change Management Contributing information and opinion to unit design and modification teams Provides operational management information by collecting, analysing, and summarising operational and engineering data for future trends … and developments Qualifications/Experience; IT based qualification and 3-5 years experience in IT An understanding of warehouse operations and supply chain management Technical knowledge of Linux and Windows operating systems SQL Database knowledge Desirable; 1+ years experience in software application support and incident investigation more »
to ensure that all risks and issues relating to ICT infrastructure are fully documented, risk assessments undertaken and recorded on the Group's risk management systems as well as the departmental risk register. The post holder will contribute to the allocation of IP Subnets, Virtual Local Area Networks (VLANS … fabric throughout the Group's LAN. The post holder will be responsible for ensuring that all network infrastructure elements have appropriate patch and software management applied to them. The post holder will be required to physically configure and install infrastructure components, this will include cabling and patching. About us … to a high level so that the environment remains secure, robust, and effective. The post holder will identify and contribute to infrastructure-based Problem Management in line with Information Technology Infrastructure Library (ITIL) principles. The post holder will work closely with the Infrastructure Network Specialists to ensure that the more »
Chesterfield, Derbyshire, United Kingdom, Wingerworth Hybrid / WFH Options
Vermelo RPO
Service Operations, you will lead a team responsible for managing IT Operations, Service Delivery, and Support. You will have a history of leadership and management, experience of strong decision making and service delivery/improvement, exceptional attention to detail and a high standard of written and verbal communication skills. … be based from either of our offices in Peterborough, Chesterfield or Tunbridge Wells. Key Accountabilities and Responsibilities: Implement and maintain Service Operations processes incl. incidentmanagement, problem management, change management, asset management, request management and the service desk. Identify and implement improvements to processes … with in service operations. Management of 3rd Party Suppliers which support service delivery. Foster and maintain a culture of continuous improvement to ensure the services continue to meet business needs. Set Service Levels & KPIs producing regular reports measuring performance. Manage and mitigate operational risks plus compliance with security/ more »
DE74, Castle Donington, Leicestershire, United Kingdom
Minstrell Recruitment Ltd
with full benefits package. Shift based (panama shift) days and nights. Responsibilities; Identify operational issues Continuously analysing and improving the process Troubleshooting/Maintenance IncidentManagement Problem Management Change Management Identify priorities by assessing objectives Investigating complaints and suggestions Increase efficiency Develops operational solutions by defining … studying, estimating, and screening alternative solutions Continuous Improvement Process Monitoring technical availability Improving operational quality results Supervision of implementing changes Change Management Contributing information and opinion to unit design and modification teams Provides operational management information by collecting, analysing, and summarising operational and engineering data for future trends … and developments Qualifications/Experience; IT based qualification and 3-5 years’ experience in IT An understanding of warehouse operations and supply chain management Technical knowledge of Linux and Windows operating systems SQL Database knowledge Desirable; 1+ years’ experience in software application support and incident investigation more »
Employment Type: Permanent
Salary: £56140 - £56141/annum full benefits package
Derbyshire, England, United Kingdom Hybrid / WFH Options
Harvey Nash
support managers with solid experience of the SDLC, API’s/Web App integration & ITIL, specifically having been responsible for all levels of support, IncidentManagement, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a … the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incidentmanagement, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incidentmanagement framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through more »
Kettering, Northamptonshire, United Kingdom Hybrid / WFH Options
Clinch
as other in-house IT teams to support Travel + Leisure e-commerce, corporate call centre, proprietary and COTs systems and applications, including problem, incident and change management. Responsible to provide level 1 & 2 problem and incident response support for the enterprise production and non-production environments and … and support documentation The ability to learn quickly, work autonomously and make sound decisions Excellent customer service, communication and technical documentation skills ITIL (change management, incidentmanagement, configuration management, availability management) DESIRABLE Virtualisation technologies Experience in e-commerce, call centre, support of proprietary and COTS … VPN Cisco Meraki switches and Access Points Cisco SD-WAN vEdge Knowledge of Quality of Service & SIP Knowledge of Network and Out of Band management solutions Knowledge of Management tools and configuration management Experience in building and deployment including assisting in project related deployments through non production more »
site you will be working closely with customers and internal teams to address technical issues, optimising processes and maintaining high standards of performance. From incidentmanagement to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. So what will your day to day … look like? Identifying operational issues and driving improvements in system function and performance. Leading troubleshooting procedures such as IncidentManagement, Problem Management, and Change Management. Assessing operational priorities and ensure uptime targets are met. Investigating complaints and suggestions to drive continuous improvement. Developing operational solutions and determining more »
site you will be working closely with customers and internal teams to address technical issues, optimising processes and maintaining high standards of performance. From incidentmanagement to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. So what will your day to day … look like? Identifying operational issues and driving improvements in system function and performance. Leading troubleshooting procedures such as IncidentManagement, Problem Management, and Change Management. Assessing operational priorities and ensure uptime targets are met. Investigating complaints and suggestions to drive continuous improvement. Developing operational solutions and determining more »
Helpdesk Support Location: Derby Duration: 5 month Rate: £120 per day Duties: IT Equipment Setup & Handover to Users within the Business IT Equipment Asset Management/Stock Control IncidentManagement - Resolving all IT Incidents/Service Requests which are under your remit. Basic Network Connectivity Demands Basic … Network IncidentManagement Troubleshooting Supervise 3rd Party Engineers undertaking installation, configuration, repair and decommission of depot IT. Windows Active Directory - Domain Account & Access Rights Management New Site Setups & Decommissions Network Connectivity - LAN & WAN IT Desktop Connectivity - Monitor, Docking Station, Keyboard & Mouse setup. Printer Connectivity Demands - Connecting users more »