8 Permanent Incident Management Jobs in the East Midlands

support managers with solid experience of the SDLC, API’s/Web App integration & ITIL, specifically having been responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a … the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through more »

support managers with solid experience of the SDLC, API's/Web App integration & ITIL, specifically having been responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a … the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through more »

as other in-house IT teams to support Travel + Leisure e-commerce, corporate call centre, proprietary and COTs systems and applications, including problem, incident and change management. Responsible to provide level 1 & 2 problem and incident response support for the enterprise production and non-production environments and … and support documentation The ability to learn quickly, work autonomously and make sound decisions Excellent customer service, communication and technical documentation skills ITIL (change management, incident management, configuration management, availability management) DESIRABLE Virtualisation technologies Experience in e-commerce, call centre, support of proprietary and COTS … VPN Cisco Meraki switches and Access Points Cisco SD-WAN vEdge Knowledge of Quality of Service & SIP Knowledge of Network and Out of Band management solutions Knowledge of Management tools and configuration management Experience in building and deployment including assisting in project related deployments through non production more »

with full benefits package. Shift based (panama shift) days and nights. Responsibilities; Identify operational issues Continuously analysing and improving the process Troubleshooting/Maintenance Incident Management Problem Management Change Management Identify priorities by assessing objectives Investigating complaints and suggestions Increase efficiency Develops operational solutions by defining … studying, estimating, and screening alternative solutions Continuous Improvement Process Monitoring technical availability Improving operational quality results Supervision of implementing changes Change Management Contributing information and opinion to unit design and modification teams Provides operational management information by collecting, analysing, and summarising operational and engineering data for future trends … and developments Qualifications/Experience; IT based qualification and 3-5 years experience in IT An understanding of warehouse operations and supply chain management Technical knowledge of Linux and Windows operating systems SQL Database knowledge Desirable; 1+ years experience in software application support and incident investigation more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance … of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management processes … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

About the role It's an exciting time to join the Cybersecurity Incident Response team here at AXA, with significant investment planned in all UK&I businesses to transform & deliver new digital services to our customers and streamline and automate our business processes. To help us manage our cybersecurity … to the need of AXA in a manner that is admissible in court and in line with relevant standards Act as a forensic and incident handler providing design input into the IT project lifecycle Work with the security analysts to provide recommendations on security mechanisms Support the maintenance, testing … and execution of the AXA UK Security Incident Management framework Provide cyber threat intelligence to in scope UK entities Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure more »

in the provision of innovative and bespoke integrated systems to the transportation infrastructure industry. Offering a range of highest quality services that encompass Project Management and Implementation, Consultancy and Software Development to blue chip clients worldwide, as a result of continued success and an ongoing planned programme of strategic … Engineer you will: Have technical responsibility for projects including design, development and test of control/integrated systems digital systems including traffic detection and management, ventilation and pump control, life safety and incident management systems. Be responsible for the day-to-day co-ordination and technical management more »

IT development initiatives, researching and recommending new technologies. Ensure network security and compliance with standards like Cyber Essentials and PCI DSS. Collaborate with senior management and departments to address operational IT needs. Enhance IT service by proposing improvements and supporting colleagues. Manage IT health and safety, including risk assessments … Manage multiple systems and technologies deployed in medium-to-large organisations. Motivate and manage team performance, conducting regular reviews. Implement best-practice processes in incident management and change control. Provide technical expertise for incidents and support requests. Manage the IT budget effectively, including tracking and financial reporting. Maximize … s IT strategy across departments. Manage vendors, negotiate contracts, and ensure service level agreements. Build strong work relationships internally and externally. Promote effective project management processes within the team. Act as IT stakeholder in cross-departmental projects. Oversee IT projects as Project Manager, developing and reviewing infrastructure expansion designs. more »