76 to 100 of 270 Permanent Incident Management Jobs in England

in other regions (China, Korea, US) Work with ISPs and IDCs to build/operate/optimize our network efficiently 2、Planning and Project Management Plan key network improvement projects and lead them Build POPs and support new product launches Create and improve global standards, policies, and procedures for … layer 3 routing (e.g., OSPF) and layer 2 switching. (e.g., VLAN, spanning tree, etc.) Working knowledge of enterprise networking tools (Splunk) and processes (change management, incident management, etc.) in a cloud services environment. A detail-oriented, process-focused, and inquisitive nature. High-bandwidth, self-motivated self-starter more »

provision by co-ordination of day-to-day activities of IT Service Desk Technicians. The post holder will manage rotas and take responsibility for incident and call management processes. They will act as a point of escalation for the IT Service Desk Technicians and also deal with any … service issues that may arise. They will co-ordinate all general administration activities such as updating, maintaining and the development of the IT Service Management Toolset (Sunrise). This includes the Service Catalogue, the Configuration Management Database (CMDB) and service documentation, i.e. triage scripts, Standard Operating Procedures (SOPs … to incidents and service requests and will ensure that information is cascaded and escalated where appropriate. Main duties of the job Ensure the Service Management Toolset (Sunrise) is used to record all incidents and service requests accurately and effectively. This includes quality control of all recorded incidents reported by more »

to join the core infrastructure team within the Digital Technology function. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems in the UK. This role is critical to the core infrastructure services … Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds,,patch management) Maintain and develop existing and new build processes using task sequencing. Ensure adherence to best practices and integration processes Develop, build, test and maintain … for performance and capacity, ensuring responsiveness and availability of services are maintained. Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management more »

Incident Response and Digital Forensics Consultant Base Location: London/Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG Risk Consulting function is a cornerstone of our business. Operating from locations across the UK we do work that matters, serving the country with … organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time. Why Join KPMG as an Incident Response and Digital Forensics Consultant? The Incident Response and Digital Forensics Consultant role will be working in the Cyber Response Services (CRS) Team … a range of security certifications. What will you be doing? · Manage and co-ordinate cyber security incidents for our clients. · Digital forensics of relevant incident data (disk, volatile memory, network packets, log files). · Maintaining a current view of the cyber threat and being able to advise clients on more »

to processing personal data with the highest level of diligence, and you’ll play a pivotal role in maintaining and enhancing our robust infosec management system, acquiring and upholding security certifications, fulfilling the role of our Data Protection Officer and ensuring we have appropriate controls to mitigate risk. You … Simultaneously, your comfort with detail will see you managing the day-to-day operations, keeping our platform and business secure. Key responsibilities Information Security Management & Certifications ISMS Oversight: Maintain and enhance Zest’s Information Security Management System. This includes maintaining documentation, conducting and documenting risk assessments, driving improvements … the latest cybersecurity threats and trends to inform strategic security planning. Security Infrastructure: Oversee the installation and maintenance of security systems, controls and infrastructure. Incident Management: Take charge of the response to all information security and data protection incidents and collaborate with various business units to understand, document more »

and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2/3 operational Cyber incident … architecture level Operational On-Call Requirement This role has a shared, rotational 24/7 on-call requirement and forms part of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each … incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. What you'll need: Knowledge and operational experience in firewalls, intrusion detection and prevention systems, anti-virus and content filtering, URL filtering, authentication solutions, switches, routers, Voice over IP more »

and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2/3 operational Cyber incident … architecture level Operational On-Call Requirement This role has a shared, rotational 24/7 on-call requirement and forms part of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each … incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. What you'll need: Knowledge and operational experience in firewalls, intrusion detection and prevention systems, anti-virus and content filtering, URL filtering, authentication solutions, switches, routers, Voice over IP more »

within the Digital Technology function for an aerospace and defence company. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems. This role is based in Livingston, Glenrothes or Harlow 2 days per … Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds patch management) Ensure adherence to best practices and integration processes Develop, build, test and maintain gold images containing operating system and core applications for distribution to … for performance and capacity, ensuring responsiveness and availability of services are maintained. Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management more »

Managers, who are responsible for managing client accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incident management, and process improvement in a production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness … instrumental in delivering exceptional service and continuous improvement for our clients. We are looking for experience in the following skills: 7+ years Excellent customer management skills, acting as the face of the Service Delivery capability to clients and engaging with them regularly. Ultimately responsible for the delivery of SAPs … strategy, planning and execution with other stakeholders from SAP. Manages the risks & compliance for the service across S/4 Finance. Proficient in contract management and performance management, ensuring that contractual Key Performance Indicators (KPIs) are met by the technical and functional teams. Ability to manage overall accounts more »

Technical Cyber Incident Responder Salary: £65-£80k + Strong Bonus + Benefits Location: UK Wide I am currently partnered with a NCSC accredited Cyber Incident Response provider who are looking for a technical Cyber Incident Responder to complement their established practice and take the lead on complex … threats faced by clients, identifying, and preventing the root cause effectively and swiftly. This is a seriously exciting opportunity for a technical Digital Forensics & Incident Response (DFIR) lead to join one of the most established Incident Response practices in the world, gain access to some of the highest … profile and sophisticated incidents out there; and focus exclusively on hands-on investigative pieces of work, away from the incident management and planning side of things. Key Responsibilities Act as a lead and technical escalation point on the most complex Digital Forensics & Incident Response investigations. Work closely more »

Security Specialist - £60K - £65K - Birmingham Are you passionate about cybersecurity and risk management? Do you thrive in a dynamic environment where you can make a significant impact? We are seeking a talented Cyber Security Assurance Analyst to join our team and play a crucial role in safeguarding our organisation. … adhering to established policies and guidelines. Product Security Assurance: Lead technical reviews and assessments of product security architectures. Provide expert assurance for secure implementation. Incident Management: Ensure timely and robust incident resolution. Coordinate major incident responses effectively. Deputise for Senior IT Security Manager: Step in when … practices. Control Maturity: Experience designing control maturity tests and conducting assessments. Remediation Leadership: Track record of overseeing security assessments, technical testing, and vulnerability analysis. Incident Response: Familiarity with incident response processes and continuous improvement. APPLY for more information today more »

Privileged Access Management Senior Analyst Location: West Bromwich Salary: £33,500 (rising to £34,500 after successful probation) Permanent Job Description I am working with a leading, independent financial services organisation who have a fantastic reputation in the West Midlands for their outstanding commitment to their customers & members, dedication … and procedures on all occasions. Working in the System Access Control Team you will play a major part in working in a successful access management function and will be instrumental in driving improvements to control and reduce risk. Key Responsibilities Support the PAM/IAM Service including incident management, processes and documentation. Manage the end-to-end PAM Process including Privileged user on and off boarding, providing privileged access etc. Monitor and review Service Level Agreements and account recertifications. Maintain and review systems access levels, permissions and privileges. Maintain Active Directory (including Azure Active Directory) and more »

are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level … support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding of the query and/or issue raised Provide in-depth analysis including testing, resolution where applicable & updating the … vendor(s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures more »

Security Specialist Are you passionate about cybersecurity and risk management? Do you thrive in a dynamic environment where you can make a significant impact? We are seeking a talented Security Specialist to join our team and play a crucial role in safeguarding our organization. Responsibilities: Review Business Proposals: Analyze … adhering to established policies and guidelines. Product Security Assurance: Lead technical reviews and assessments of product security architectures. Provide expert assurance for secure implementation. Incident Management: Ensure timely and robust incident resolution. Coordinate major incident responses effectively. Deputize for Senior IT Security Manager: Step in when … practices. Control Maturity: Experience designing control maturity tests and conducting assessments. Remediation Leadership: Track record of overseeing security assessments, technical testing, and vulnerability analysis. Incident Response: Familiarity with incident response processes and continuous improvement. Join our team and contribute to a safer digital landscape! Apply now and be more »

will run as a 12-hour shift, working 4 days on 4 days off. Role Responsibilities Key responsibilities include but are not limited to: Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required. Patch Management: Regularly test and patch systems and software to ensure security and functionality. This includes scheduled maintenance and ad-hoc tasks. Monitoring and Troubleshooting: Monitor system performance and troubleshoot any issues that arise. This may involve working with various technologies and platforms. Documentation: Accurately … document all actions taken, including incident resolution, system changes, updates, and detailed reports on testing activities. Communication: Maintain effective communication with team members, Shift lead and manage internal and external incident comms. Test Management: Follow detailed test plans meticulously, conduct thorough testing as per the outlined procedures more »

working with ICT showing experience of systems, support and development Experience of diagnostic and fault resolution across a mixed computing environment Experience of task management support, process mapping and design Experience of working and liaising with Third Party suppliers NHS healthcare experience Knowledge of ITIL including best practices such … as Change Management and Incident Management Knowledge of the Service Desk function. Ability to Communicate at all levels. Work across organisational and professional boundaries. Organise self to work on own initiative and as part of a team. Establish credibility with a wide range of clinical staff and … peripherals. Must possess excellent verbal and written communication skills. High level of interpersonal skills, including active listening and understanding Knowledge of the business change management process Excellent influencing, motivation, and negotiation skills Creative approach to the delivery of EPR within the Organisation Proficient skills in the use of MS more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level … ITIL methodologies and best practice • Good working knowledge of Microsoft Word, Excel and Outlook • Previous supervisory experience ESSENTIAL ATTRIBUTES • A real passion for people management and development in a large team • A passion to deliver excellent service with service level management and experience • Previous people management experience … customer service • Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods • Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback • Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs more »

manner and with a high degree of customer service and expertise. Liaise with the Managed Services provider as required using the agreed request fulfilment, incident management and change management processes. Support the User management processes Suggest, implement and embed improvements to IT systems, processes and culture … hardware and software installation and configuration Good knowledge of Windows operating systems, Exchange Online, Office 365, Microsoft 365, Microsoft Office packages. Knowledge of service management tool, Freshservice Ability to work under pressure Proven experience leading a team Proven experience providing technical support If this role sounds like you..apply now more »

manner and with a high degree of customer service and expertise. Liaise with the Managed Services provider as required using the agreed request fulfilment, incident management and change management processes. Support the User management processes Suggest, implement and embed improvements to IT systems, processes and culture … hardware and software installation and configuration Good knowledge of Windows operating systems, Exchange Online, Office 365, Microsoft 365, Microsoft Office packages. Knowledge of service management tool, Freshservice Ability to work under pressure Proven experience leading a team Proven experience providing technical support If this role sounds like you..apply now more »

we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries … to users, carrying out changes and resolving technical issues. Patching our Windows server and endpoint devices Remediate issues relating to patching Proactively reviewing the Incident and Task queues and taking ownership of issues as appropriate Responding to customers and colleagues promptly and keeping them informed Prioritising support requests effectively … domains: Microsoft Operating Systems support (Windows 10/11, Windows Server 2016/2019/2022) Active Directory tools (ADUC, Group Policy, AD Object Management) 2. Enterprise technology knowledge or understanding of one of the following: ITSM Tool exposure/usage for Incident Management and change management more »

manage relationships with vendors and support staff that provide hardware/software/network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant … logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities. Escalate complex problem to appropriate support specialists. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g. … word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. May train users and operators on a limited basis and/or may write training procedures. Participate in on-going training more »

security) to be responsible for the successful running and further development of a predominately outsourced Security Operations Centre (SOC). You will provide line management of a small team and the responsibilities include recommending what resources are needed. The ideal candidate for this role will have a 80/… a Service Delivery Manager you will prepare regular reports to Program Office and stakeholders on performance, development and opportunities of the GSOC. With Vendor management you will form strong relationships with the MSSP's contacts through status tracking, informal comms, review sessions with the MSSP functionality to analyse value … delivered, SLAs, enhancements, review control and vulnerability assessments to identify control weaknesses and assess remedial action. Regarding Incident management you will ensure that Incident information is shared with all relevant stakeholders in a timely and appropriate manner taking into account the seriousness of the incident, arrange more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance … of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management processes … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

week based out of their office in Nottingham. You will be responsible for the development, configuration, and functional analysis of various products. Supporting testing, incident management, problem management and run/coordinate small scale projects and deliverables across the application suite. Responsibilities as Application Analyst Undertake application … knowledge, running small scale projects, helpdesk and ticketing systems. Experience of working within a Housing Association. Knowledge of NEC Housing preferred but similar Housing Management systems such as Civica, Orchard, Capita, Aareon etc is acceptable. Knowledge of Citrix virtual environments and CRM systems. This is a permanent opportunity paying more »

systems in accordance with agreed baselines and specifications. Deliver agreed tasks within technical projects and any other tasks as reasonably requested by the IT management and leadership. Work with stakeholders around the organisation and other members of the IT team to diagnose and resolve issues relating to the performance … and availability of systems. Conduct maintenance and deploy patches and functional updates to systems at an agreed frequency and in accordance with their change management and patch management policies and procedures. Respond to technical outages and security incidents, following an agreed incident management process, notifying stakeholders … of networking technologies, including firewalls, switches, VLANs and wireless networking Experience with Microsoft Azure Entra, Microsoft Defender, Azure virtual machine configuration and deployment. Device management & configuration with Microsoft InTune. Microsoft365 configuration and administration Package: £35,000 - £45,000 Office based - Chelsea Harbour + added benefits more »