8 Incident Management Jobs in Leeds

and will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity incident management processes, ensuring team compliance, scheduling regular meetings, ensuring governance and controlled change management, analyzing … incident trends, and providing continuous improvements. Responsibilities: 1. Provide Level 3 (L3) support 24/7 for technical issues within the IT infrastructure. 2. Setting up the incident management and high-severity incident management process. 3. Ensuring the team stays compliant with all relevant processes … all necessary regular meetings to ensure open communication and progress tracking. 5. Ensuring governance, scheduled reporting, open communication, and controlled change management. 6. Analyzing incident trends and providing continuous improvements to prevent future incidents. 7. Managing team on-call third line out of hours support coverage for more »

new contract, which includes 119 and the National Pandemic Flu Service. The post holder will be responsible for all aspects of project and service management ensuring any projects and business as usual services are delivered in accordance with best practice guidelines and continuity of current service is maintained Main … Clinical Governance Support - Ensuring call trace requests from providers and other agencies are completed and returned in a timely manner Provide support for Major Incident Management Lead on the Change Management Everyday management of the national element of the NHS 111 and 119 telephony service inc … Supplier Management Provide Cisco WebEx Homeworker Solution Support Provide NHS 111 British Sign Language (BSL) Service Support Manage the IUC NHS 111 Dashboard Undertake performance management of telephony suppliers Production of reports detailing calls to the 111 and 119 number and their distribution Support the local re-commissioning more »

internal staff. The IT Service Desk Analyst will also be a key contributor to the ongoing maintenance and ownership of the service catalogue, major incident management (MIM), problem, and change. The IT Service Desk Analyst has a diversified background of service orientated roles, technical understanding, excellent customer service more »

Senior Incident and Problem Manager – Leeds/Rugby/Warrington/Hybrid £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Major Incident and Problem Manager to focus on the governance of IT incidents and problems … with the aim to reduce any business disruption. The ideal Major Incident and Problem Manager will be responsible for managing the full problem lifecycle and act as the lead in the Incident and Problem Management team. The role will be primarily based remotely with travel to the … organisation’s various sites twice a month. Responsibilities of the Major Incident and Problem Manager: - Take full ownership of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within complex more »

LMWS and/or signposting to other services where appropriate. 2. To assess and support people with common mental health problems in the self-management of their recovery. To facilitate guided self-help through delivering groups/classes and via online platforms and 1-1 sessions. 3. To ensure … quality of service delivery, adapting to the changing needs of the client group including identifying, managing and minimising risks and applying sound safeguarding and incident management principles, including multi-agency working. 9. To contribute to and undertake clinical audit, assist with research projects and share learning opportunities with more »

in multiple security projects and processes across the business in a rapidly changing environment. Key areas of the role are: IT Governance & Compliance Risk Management Phishing Controls Threat Modelling Incident Management Security Product Development Vulnerability scanning The role offers: Hybrid working Company bonus Training and development If more »

internal staff. The IT Service Desk Analyst will also be a key contributor to the ongoing maintenance and ownership of the service catalogue, major incident management (MIM), problem, and change. Key Responsibilities as an IT Service Desk Analyst: To provide the companies service desk services in the form more »

robust and scalable solutions to address complex technical issues. • Conducting code reviews + working closely with the product team to resolve technical issues. • Performing Incident management including: Major/Minor Incidents, root causes + resolutions. • Advantageous Skills: Matlab, Agile + Time Series database integration. more »