26 to 50 of 95 Permanent Incident Management Jobs in London

The AV Technical Operations Manager role requires a strong understanding of audiovisual (AV) technology and systems, along with the ability to assist with the management of a high performing AV Managed Service team. The manager will conduct system audits, troubleshoot AV technology issues, and ensure information security and control … Technical Operations Manager is a key part of our London team, representing our client and working onsite at a leading Global Law Firm. Strong Incident management and Project management skills are crucial for successful performance in this role, along with the ability to analyse service & system utilisation. … support to the AV Services Managers, to assist with day-to-day operations of AV support services Build relationships with service customers, stakeholders and management teams Document and maintain standard operating procedures (SOPs) and best practices for AV services and support Provide AV technology reports to AV service managers more »

that values your expertise and turn your potential into reality. Job Description This is an exciting role to help drive enterprise and operational risk management across the business with a strong focus on risks and controls, including controls assurance. As the Manager, Risk & Controls Assurance, you will have an … analyst report to you who will support you in embedding better practice risk and control management and foster a collaborative and high-performing work environment. You will be responsible for designing and implementing a process for identifying and managing operational risks and controls on a regular cycle aligned with … OFX’s Risk Management Framework and risk and control taxonomy. You will lead a regular cycle risk and control self-assessment (RCSA) process and will also develop and execute a controls assurance framework with an annual plan to assess the adequacy, effectiveness, and compliance of internal controls across different more »

estate for Operational, Business and Functional areas within Finance. Provide expert 2nd line functional support in iProcurement, General Ledger, Purchasing, Payables, iExpense, Receivables, Cash Management Inventory and System Administration modules in Oracle EBS R12 in accordance with agreed SLA?s to ensure customer expectations are met. They will need … to have good technical knowledge about ERP technical tables and interfaces. Coordinate and support testing, incident management, and problem management and run/coordinate small-scale projects and deliverables across the financial application suite. As part of their role, they will have to identify system improvement opportunities … Tax, Purchasing, iProcurement and Workflow experience Demonstrateable record of operationally supporting and/or delivering an ERP solution in a large organisation. Good stakeholder management skills and excellent problem-solving skills High motivation and a self-starter, attention to detail Good Team player, Serve as SME and coordinate with more »

Keen to join a prestigious education firm as their incident manager? You'll be landing a greenfield environment where you will have the opportunity to implement processes, ways of working and mature the two functions globally. This is a brand new and fast paced role where you will develop … and mature processes and also look after requests. Location: London (1 day a week onsite) Remuneration: up to £60k + benefits! Your role as Incident Manager: Promptly respond to and manage incidents, minimising impact on operations. Collaborate with cross-functional teams to coordinate incident resolution efforts. Conduct post … incident reviews to identify root causes and implement preventive measures. Develop and maintain incident process plans, ensuring readiness for unforeseen events. Serve as a point of contact for communication during critical incidents. Ideally to be successful you will have: 3 years of incident management experience. Strong more »

continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. You must have excellent technical knowledge across Microsoft public Cloud Services (Azure and Microsoft 365). You should … an exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy. … Templates (JSON) Microsoft Defender for Cloud and Endpoint In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). Experience with Azure DevOps - deploying Infrastructure using CI/CD pipelines Previously have worked with infrastructure more »

business risks and the information security implications Able to identify when information security risks need to be escalated to achieve the right level of management visibility. Able to prioritise security risks and controls, differentiating the essential from the "nice to have". Able to judge how to communicate messages … or analysis will bring diminishing returns. Can place appropriate weight on prevailing (sometimes conflicting) evidence. Support and manage budget Responsibility Responsibility of information security incident management Responsibility for security assessments and assurance activities (e.g. penetration testing) and when to use them. Oversee and management of security compliance … management and reporting in relation to any relevant regulatory or legal requirements Operational responsibility of management of third parties Responsibility for managing change management around project and change leadership. Able to judge the political and other people aspects of a situation, and tailor messages and approach to more »

business risks and the information security implications Able to identify when information security risks need to be escalated to achieve the right level of management visibility. Able to prioritise security risks and controls, differentiating the essential from the "nice to have". Able to judge how to communicate messages … or analysis will bring diminishing returns. Can place appropriate weight on prevailing (sometimes conflicting) evidence. Support and manage budget Responsibility Responsibility of information security incident management Responsibility for security assessments and assurance activities (e.g. penetration testing) and when to use them. Oversee and management of security compliance … management and reporting in relation to any relevant regulatory or legal requirements Operational responsibility of management of third parties Responsibility for managing change management around project and change leadership. Able to judge the political and other people aspects of a situation, and tailor messages and approach to more »

estate for Operational, Business and Functional areas within Finance. Provide expert 2nd line functional support in iProcurement, General Ledger, Purchasing, Payables, iExpense, Receivables, Cash Management Inventory and System Administration modules in Oracle EBS R12 in accordance with agreed SLAs to ensure customer expectations are met. They will need to … have good technical knowledge about ERP technical tables and interfaces. Coordinate and support testing, incident management, and problem management and run/coordinate small-scale projects and deliverables across the financial application suite. As part of their role, they will have to identify system improvement opportunities and … Tax, Purchasing, iProcurement and Workflow experience Demonstrateable record of operationally supporting and/or delivering an ERP solution in a large organisation. Good stakeholder management skills and excellent problem-solving skills High motivation and a self-starter, attention to detail Good Team player, Serve as SME and coordinate with more »

Workday Financials, Workday Adaptive, Coupa, Dell Boomi, Longview and Navan. For the systems above, you will be managing the delivery of security audits, access management, release management, and key rotation. Partner with the Finance team to improve existing systems and processes. Be the ambassador of change, able to … of a team across multiple systems. Own the roadmap of change and implementation for the team while periodic and BAU tasks continue. Owning the incident management across all Finance systems, be the first point of contact. Experienced in finance transformation projects/programmes where you are implementing systems more »

continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute … In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team more »

Develop and maintain strong relationships with key stakeholders. Lead and manage a security pillar, ensuring the delivery of high-quality work. Document and maintain incident response plans for various cybersecurity incidents. Maintain Business Continuity Policies and Plans to ensure uninterrupted operations. Prepare and maintain Disaster Recovery plans to mitigate … degree in a related technical area. One or more relevant certifications such as CISSP, CISM, GCIH, CEH, or OSCP. Proficiency in SIEM Platforms, vulnerability management tools, and incident management processes. Experience in managing security functions or SOC capabilities. Strong analytical skills to analyze security monitoring data and more »

Support Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in more »

Support Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do more »

restorations based on business requirement. Supporting DB2 based tools like IBM Data Studio, IBM rational manager and IBM Installation Manager. Working with Q Replication. Incident management and change management using HPSM. more »

action, to ensure that IT infrastructure and application systems are adequately protected Escalate unresolved security exposures, misuse of resources, or non-compliance situations to management Support the infrastructure team in day to day activities including security monitoring, incident management activities, and a 24x7 support rota Who you … for: Someone with extensive information security experience A good understanding of Microsoft cloud security technologies A strong understanding of information security risk and risk management Excellent communication skills Strong analytical skills and a desire to problem solve more »

all RLPS customers including the RFL group board, their sub-committees, executive meetings and operational service customers as may be required in event of incident, at routine planned and ad-hoc meetings Act as the main point of contact and escalation for RFLPS customers, RFL group, hospital site executive … and Facilities at our customer sites. 2. SERVICE DELIVERY AND OPERATIONS EXCELLENCE Take full-service delivery, operational, commercial and budgetary accountability for the strategic management of Estates and Facilities and associated technical services across the NHS hospital and community sites (including PFI and Decontamination services) on behalf of our … related operational services and lead efforts to reduce expenses and maximize efficiency. Take full accountability for cost efficiency in operational services, their effective budget management, profit and margin of all sites and hold the team accountable for their own sites/business areas. Participate in annual planning and budget more »

computer infrastructure, information systems and to ensure the organization maintains an acceptable risk posture. The Senior Information Security Analyst is highly engaged in risk management and mitigation, including evaluating vendor risk, examining vendor contracts for terms of service, understanding third-party risk, and data privacy issues. The analyst serves … selection criteria to identify appropriate security solutions to support strategic, operational needs, and security requirements. Participate in the development and testing of the security incident response plan, act as the incident response leader. Develop security, risk, and compliance reports and alerts. Participate in the yearly review of policies … s. Evaluate and implement CIS critical security controls where necessary. Will provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable change management policy and procedure. Qualifications: Bachelor's degree required; advanced degree highly desirable. Candidates must possess significant analytical skills, which evolved from early academic training more »

the IT Infrastructure Team Leader and the end user support team. Key Responsibilities: Ongoing improvement of cyber security controls including patching, firewalls, SIEM and incident management tools. Day-to-day administration of servers in an IaaS hosted platform, including full virtual desktop infrastructure via Citrix, backup & replication, task … administration and patching of open-source tools and vendor appliances. Cisco networking & telephony, including all routers, switches, firewalls, and WiFi access-points. Mobile device management for BYOD and company Apple devices. Responsibility for Change Control, Disaster Recovery & Business Continuity documentation and execution of a full program of testing each … data for processing via 3rd party reporting tools. Key Competencies: A genuine passion for technology with a proven ability to learn new systems. Robust management of systems and processes in an ISO/IEC 27001:2022 framework. Ability to communicate at all levels. Strong organisation and documentation skills. Highly more »

is a 12-month FTC paying up to £60k plus benefits. As Infrastructure Services Analyst you will be responsible for the day-to-day management of all infrastructure topologies including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage, and unified communications. Key Responsibilities: Maintain all infrastructure … in conjunction with the IT Security Team. Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Incident Management – responsible for technical troubleshooting. Ideal skills and experience: Experience working within a global professional services environment A strong awareness of best practice more »

possible as part of continuous improvement to the support function · Configuring monitoring and logging software ( Datadog preferably ) on all resources of the application service · Incident management · Produce wiki or other relevant documentation to enhance in-house knowledge base · Maintain working relationship with business teams and business management … Jenkins) Exposure to Postgres would be beneficial but not essential Ability to communicate clearly and concisely to IT and business teams and to senior management more »

possible as part of continuous improvement to the support function Configuring monitoring and logging software ( Datadog preferably ) on all resources of the application service Incident management Produce wiki or other relevant documentation to enhance in-house knowledge base Maintain working relationship with business teams and business management … Jenkins) Exposure to Postgres would be beneficial but not essential Ability to communicate clearly and concisely to IT and business teams and to senior management more »

stakeholders to resolve complex technical issues and provide guidance on best practices. and maintain technical documentation, including user guides, FAQs, and knowledge articles. in incident management and problem resolution activities, including conducting root cause analyses. closely with internal teams to ensure a high level of service delivery and … customer satisfaction. remote support and assistance with change management for our client base on a 24x7 basis as required. and monitor call queues to ensure adherence to customer SLAs. as a proactive Technical Account Manager for large corporate clients, serving as a single point of contact for issue escalation. … second-line technical support for F5 products, including BIG-IP, ASM, APM, and DNS Load Balancer. track record of providing remote support and change management assistance to clients on a 24x7 basis. working knowledge of at least one other security product among Check Point, Zscaler, Netskope, Fortinet, Pulse Secure more »

Calypso Software Developer - London Our Client is seeking a Senior Calypso Software Developer with 3 to 5 years experience. Calypso V14 as its Collateral Management system and are investigating introducing further business lines like cash management, FX and securities. The Client are looking to build a team of … code changes according to timescales provided. Manage service integration and transition from CTB. Develop and conduct regression and NFR testing Follow the change and incident management process. ITIL preferred Act as Second, Third Line RTB escalation Provide regular updates regarding development progress. Mentor and support junior members of more »

various safety platforms. Strive to become a Viasat Subject Matter Expert for the safety systems and services above Responsible for supporting the life cycle management of the systems supporting the safety services within the scope of the team's responsibility Ensure the availability of aero safety services and follow … What Will Help You On The Job Familiarity with our safety-related services and systems Knowledge of satellite communications principles Familiarity with ticketing systems, incident management and change control tools and processes Knowledge of networking technology and protocols including routers, switches, firewalls, TCP/IP, UDP, BGP, HTTP more »

in project delivery and BAU/Operations. Proactive diagnosis and troubleshooting of networking faults and performance issues. Good understanding of cybersecurity principles, priorities, and incident management. Maintenance of network software and hardware lifecycle. Technical documentation maintenance. Proactive monitoring of network performance, utilization, and health alerts. Network commissioning and installation more »