91 Permanent Incident Management Jobs in London

leading worldwide institutions in these areas. In this role, you will be required to demonstrate proactive thinking and self-management. Responsibilities will include Major Incident Management and continuing to support the organisation in implementing ITIL framework. Furthermore, you will be responsible for supporting C-level executives and working more »

week in their London office, and 2 remotely. Responsibilities: Provide expert advice on complex data and privacy legal matters and assist in privacy risk incident management Collaborate closely with the Commercial and Product Legal teams Develop, implement, and maintain policies, procedures, and processes to ensure compliance with data … protection legal requirements Lead advisory efforts on cookies, similar technologies, and digital advertising Contribute to the management of the data privacy operating model and act as a key contact for EU local legal and data privacy matters Develop training and briefing notes for colleagues across the organisation Experience: English … familiarity with emerging technologies such as ad tech, AI, and machine learning Ability to translate legal issues to wider business stakeholders Experience with privacy management tools like OneTrust preferred Preference for candidates with prior in-house experience, along with a track record of working on complex projects This role more »

Print Service, this role is to support and maintain devices within a specified client account based on site. Utilising both remote monitoring software and incident management applications the Onsite Service Assistant will provide first level service support (hardware and software). Acting as Apogees front-line representative, the … service requests Mapping Desktop Print Queues and Troubleshooting Attend to basic break/fix for printer jams and/or other minor issues Consumable management/Re-stock (Ink/Toner Order and Installation) including recycling Monitor a large fleet of print devices Ensuring client devises are operating correctly more »

technology strategy but the shape the product as well Will support the products you've built through their entire life cycle, including production and incident management Required qualifications, capabilities, and skills Formal training or certification on Java concepts and proficient expert experience Experience with different architecture patterns & appreciation … functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our more »

minimizing manual tasks and failures. Conduct systems administration to ensure seamless operation of applications across various platforms. Coordinate and communicate with stakeholders as per incident management protocols. Demonstrate ownership of events and incidents, seeing them through to resolution. Provide support for systems managing sensitive and proprietary data. Develop more »

the trading platform. • Promptly identify, analyse, and resolve alerts and issues, or escalate them to minimize disruptions in trade flow and prevent outages. • Handle incident management by generating and distributing reports according to established procedures. • Collaborate extensively with the trading community, back office operations, brokers, exchanges, development teams more »

in Microsoft 365 services and Endpoint Manager PowerShell, SCCM and SCOM skills. support Veeam Back up solution. policies and procedures for change, problem, and incident management. participate in L2/L3 problem escalations and resolve server support issues. in the on-call rotation and planned maintenance activities after hours … golden image creation with the usage of clones and templates. verbal and written communication skills. Strong customer service and professional client facing skills. time management and organizational skills and ability to meet project deadlines. of networking concepts, LAN/WAN, DNS/DHCP, routing, switching and firewalls within the more »

Cyber Incident Response A global bank is seeking a Cyber Security Analyst to join their Cyber Security team in London, with the team working across infrastructure, business and application risk, penetration testing, and vulnerability management. The cyber security practice is a mature function and this team member will specifically … work within the incident response team, and will be expected to be well versed across technology control, EDR, and related tools and technology skills. This position has lots of capabilities for progression, access to different tools, and excellent opportunity to develop skills. You will be: Analysing, developing and refining … infrastructure estate. Able to monitor activity upon specified information systems and devices. Proficient in identifying and reporting suspicious or harmful activity. part of the Incident Response investigations into internal and external threats or security incidents. Able to identify and escalate any security breaches and assess their impact. Utilise IR more »

for the 1st & 2nd line engineers. Linux Administration Networking & Telephony IaaS hosted Server Virtualization (VMWare NSX-T), Virtual Desktop Infrastructure (Citrix + HDX) Device Management (InTune, Apple & Android). Scripting –PowerShell, Bash scripting automation of data transfers. Implementation of cyber security controls (Patching, Firewalls, SEIM) and incident management. more »

for this new role is to support the Business Transformation, Resilience & Oversight Manager and the direct team in both: 1) the execution/ongoing management of the banks Cyber Resilience activities & also 2) the new Cyber Security and Digital Operational Resilience Act (DORA) related capabilities. This is an opportunity … to ensure compliance and alignment with DORA requirements. Support DORA compliance by coordinating the activities required across all six pillars of DORA: ICT Risk Management, ICT related Incident Reporting, Digital Resilience Testing, Information Sharing, ICT Third Party Risk and General Governance Principles. Stay up to date with the … e.g. Network and Information Security (NIS2) Directive). Plan and execute DORA deliverables in cooperation with similar initiatives e.g. Operational Resilience, Business Continuity and Incident Management. Design and oversee regular testing exercises to evaluate the effectiveness of Digital Resilience and Cyber Security, contributing to the Bank's overall resilience. more »

for this new role is to support the Business Transformation, Resilience & Oversight Manager and the direct team in both: 1) the execution/ongoing management of the banks Cyber Resilience activities & also 2) the new Cyber Security and Digital Operational Resilience Act (DORA) related capabilities. This is an opportunity … to ensure compliance and alignment with DORA requirements. Support DORA compliance by coordinating the activities required across all six pillars of DORA: ICT Risk Management, ICT related Incident Reporting, Digital Resilience Testing, Information Sharing, ICT Third Party Risk and General Governance Principles. Stay up to date with the … e.g. Network and Information Security (NIS2) Directive). Plan and execute DORA deliverables in cooperation with similar initiatives e.g. Operational Resilience, Business Continuity and Incident Management. Design and oversee regular testing exercises to evaluate the effectiveness of Digital Resilience and Cyber Security, contributing to the Bank's overall resilience. more »

requests as well as following up internally on the resolution of these issues, defects or enhancement requests. Primary activities include issue diagnosis, troubleshooting, and incident management. The Support Analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction. … The Role: Respond in a timely fashion to contact from customers, resellers, and professional service engineers, via phone, email and electronic incident submission. Effectively interact with customers of all ability levels to understand the customers request and rapidly assess severity level. Define, research, and resolve customer issues in a … timely accurate manner, routing non-technical issues to appropriate personnel using approved business processes. Provides timely updates to the customer, coworkers, and management on the status of outstanding issues. Maintain status of issues in the call-tracking system and perform appropriate follow-up on escalated issues. Conveys customer feedback more »

requests as well as following up internally on the resolution of these issues, defects or enhancement requests. Primary activities include issue diagnosis, troubleshooting, and incident management. The Support Analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction. … The Role: Respond in a timely fashion to contact from customers, resellers, and professional service engineers, via phone, email and electronic incident submission. Effectively interact with customers of all ability levels to understand the customers request and rapidly assess severity level. Define, research, and resolve customer issues in a … timely accurate manner, routing non-technical issues to appropriate personnel using approved business processes. Provides timely updates to the customer, coworkers, and management on the status of outstanding issues. Maintain status of issues in the call-tracking system and perform appropriate follow-up on escalated issues. Conveys customer feedback more »

areas for improvement to enhance overall efficiency and effectiveness. Utilize your expertise in the ITIL framework to implement best practices for service delivery and incident management. Manage and maintain the JIRA system, utilizing it as a tool for tracking, prioritizing, and resolving service-related issues. Generate insightful reports and … similar service delivery role, preferably within the IT industry. Solid understanding and practical experience with the ITIL framework. Proficiency in JIRA or similar service management tools. Excellent communication skills, with the ability to effectively interact with clients and internal stakeholders. Strong analytical and problem-solving skills, with a keen more »

/Operations. Demonstrate the ability to proactively diagnose and troubleshoot networking faults and performance issues. Demonstrate good understanding of cyber security principles, priorities, and incident management. Maintain network software and hardware life-cycle. Maintain Technical Documentation. Proactively monitor network performance, utilisation, and health alerts. Network commissioning and installation experience … have full UK driver’s license. Desirable: Cisco CCNA/CCNP Security or equivalent Palo Alto PCSNA or PCSNE or equivalent F5 Local Traffic Management Cisco SD-Access/SD-WAN, DNA Centre Microsoft VMware, VCP, MCSA or equivalent. Cloud Networking: Azure, AWS. more »

will provide technical support to a large user base of EMEA staff, delivering on telephony/voice initiatives/projects and innovation including Problem management, showcasing your ability of working with stakeholders to innovate/improve in this domain. In this role, you will provide analysis, diagnosis, and resolution … and expertise towards consolidation/migration of the voice estate to company standard, and proactively identifying and presenting appropriate improvements. Technical fault finding and incident management. Support IT colleagues with resolving a mixture of 2nd and 3rd line tickets. Provide diagnosis and resolution of voice incidents. Ensure resolutions are … implemented in a safe and controlled manner. Maintain and ensure high levels of network/voice availability and resilience. Oversee the day-to-day management of the Voice estate, and proactively recommend areas where improvements and additional functionality may be appropriate. Implement change in an appropriate, controlled manner. Make more »