1 to 25 of 106 Incident Management Jobs in London

detection - Analyse/monitor security infrastructure and detect potential threats Analyse cyber threat intelligence and mitigate threats/improve security posture. End to end incident management, including investigation Develop and deploy detections/rules to prevent threats Threat hunting Stakeholder management Requirements: Experience with data analysis Proficiency … PowerShell Extensive knowledge of security engineering concepts Exposure to cloud technologies (AWS/AZURE/GCP) hands on creating detections hands on experience within incident management/response If you think that this could be a good fit for you, then please apply by submitting a copy of more »

Role: Operations Lead Location: London, UK Salary: £ 70000 to 76000 per annum Job Description: Strategic Planning: Develop and implement strategies for IT service management aligned with organizational goals and industry best practices such as ITIL (Information Technology Infrastructure Library). Plan, Design and coordination of resources to make sure … the services delivered are effectively transitioned into Operations. Process Design and Improvement: Design, document, and continuously improve IT service management processes including incident management, problem management, change management, service level management, and others. Partner with Internal, external and third party teams to design and … services meets agreed-upon service level agreements (SLAs), Key Performance Indicators (KPIs), and customer expectations. Report on BAU performance post service transition to BAU Incident and Problem Management: Lead the incident and problem management process, ensuring timely resolution of incidents and identification of root causes to more »

development team. Skills Required: Bachelor's degree in Computer Science, Information Technology, or related field. Minimum 4 years of experience in operations or infrastructure management within the FinTech industry, preferably with exposure to FX trading platforms. Proficiency in FIX protocol implementation within financial markets. Strong understanding of technical infrastructure … components, network protocols, and trading environments. Experience with operating systems and scripting languages (e.g., Python). Familiarity with monitoring and alerting tools for incident management. Excellent problem-solving skills and ability to work effectively under pressure in a dynamic startup environment. more »

Workday Financials, Workday Adaptive, Coupa, Dell Boomi, Longview and Navan. For the systems above, you will be managing the delivery of security audits, access management, release management, and key rotation. Partner with the Finance team to improve existing systems and processes. Be the ambassador of change, able to … of a team across multiple systems. Own the roadmap of change and implementation for the team while periodic and BAU tasks continue. Owning the incident management across all Finance systems, be the first point of contact. Experienced in finance transformation projects/programmes where you are implementing systems more »

Senior SOC Analyst, SIEM - Sentinel, Manage Engine Log 360, QRadar, Splunk, Incident Response Management, Hybrid London 1-2 days per week. We are hiring a Senior SOC Analyst to help build a new SOC function. The role will initially be very hands on, responsible for monitoring and triaging … ensures the integration of SIEM platforms into a new Private Cloud solution. As the first recruit into the SOC Team, you will collaborate with management to establish and expand the service according to business requirements. Main Duties and Responsibilities Monitoring & Investigation: Monitor SIEM tools to assure high security levels … analyse potential security incidents, conduct real-time analysis, support investigations, and document findings to improve incident response procedures. Response: Lead and coordinate incident response activities, develop and maintain incident response plans, and escalate incidents as necessary, ensuring adherence to major incident processes. Intelligence: Stay updated on more »

restorations based on business requirement. Supporting DB2 based tools like IBM Data Studio, IBM rational manager and IBM Installation Manager. Working with Q Replication. Incident management and change management using HPSM. more »

controls to prevent and detect financial crime activities. Ensure that policies and procedures are effectively communicated and implemented across the organization. Risk Assessment and Management: Conduct regular risk assessments to identify and evaluate financial crime risks across all business areas. Develop risk mitigation plans and work closely with relevant … employees on financial crime risks, policies, and procedures. Foster a culture of compliance and ethics through ongoing awareness initiatives and communication campaigns. Investigations and Incident Management: Lead and oversee investigations into suspected financial crime activities, including money laundering, fraud, and corruption. Implement effective incident management processes more »

team of high-performing developers, engineers, analysts, consultants, and project managers, you will be entrusted with leading initiatives crucial for client system uptime, release management, infrastructure design, network security, and support. Key responsibilities include: Senior Architect – Serve as the technical lead for infrastructure design, deployment, maintenance, and optimisation. AWS … culture of collaboration, continuous improvement, and accountability within the team. Process - To ensure appropriate processes are in place, documented, tested and used for: Capacity Management, Security Incident Management, Disaster Recovery, Availability Management, Security Management. Security and Compliance – Collaborate with the Head of Labs (Operations) to ensure … compliance with client and StableLogic standards, such as ISO 27001. Values – Uphold and promote StableLogic's core values throughout team operations. Key Competencies: Management - Effective leadership, support, and motivation to ensure team performance. Quality - Commitment to delivering high-quality outcomes within agreed timelines. Infrastructure Technical Expertise - Proficiency in managing more »

Keen to join a prestigious education firm as their incident manager? You'll be landing a greenfield environment where you will have the opportunity to implement processes, ways of working and mature the two functions globally. This is a brand new and fast paced role where you will develop … and mature processes and also look after requests. Location: London (1 day a week onsite) Remuneration: up to £60k + benefits! Your role as Incident Manager: Promptly respond to and manage incidents, minimising impact on operations. Collaborate with cross-functional teams to coordinate incident resolution efforts. Conduct post … incident reviews to identify root causes and implement preventive measures. Develop and maintain incident process plans, ensuring readiness for unforeseen events. Serve as a point of contact for communication during critical incidents. Ideally to be successful you will have: 3 years of incident management experience. Strong more »

generic/customised compute, storage, network and security solutions. For instance, generic DR solution, VM OS hardening, file server data file cycle, Identity Access Management (IAM) solution, etc. Ensures that the implementations are aligned with the target architecture. Collaborates with other Team members to improve and optimize Cloud Infrastructure … systems in non-functional perspective: scalability, reliability, performance, capacity, availability and disaster recovery Service Levels: Involved in muliple IT service management proceseses: Incident Management/Problem Management/Release Management/Configuration Management/Change Management with participation in Change Advisory Board (CAB … when relevant Provides 3rd level support Involved in the crisis management team for high-priority incidents impacting the domain services. Key Profile Requirments: Has experienced knowledge of relevant cloud technologies, technical systems & tooling. Has excellent analytical skills. Successfully handles complex issues, is consistent and decisive (anticipates at problems that more »

timely fashion. You will gain valuable insight into the server functionality and operations and learn about Quality Assurance, along with gaining experience in partner management, interacting with many of our top partners. You will be taught the inner workings of the server, from provisioning to in-app purchasing, and … experience, preferably with large-scale distributed systems. · Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.) · Proficiency in handling incident management & problem management at an application support level. · Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a … fast-paced environment. · Familiarity with configuration and deployment management (AWS, Unix, Java, Databases, Kubernetes, Docker etc.) · Competency in one or more coding or scripting languages, such as Python, Ruby, Ansible, etc. · Understanding of KPIs, metrics and SLOs. · Experience automating manual tasks. · Knowledge of version control tools such as Git. more »

compliant. Data Protection Officer: Maintain records of all data processing activities of the company, serve as point of contact for data protection authorities. Risk Management : Identify, evaluate, and mitigate risks associated with data privacy and compliance, implementing a risk management framework that aligns with global standards. Policy Development … or issues promptly. Stakeholder Engagement : Act as the primary point of contact for internal and external stakeholders, including regulatory bodies, on data compliance matters. Incident Management : Develop and oversee the process for handling data privacy incidents, including breach response and notification procedures. Major Incident Management : Work … with law enforcements and public bodies in the event of a Major Incident around Information Security and Data Breaches, where appropriate. Qualifications: Knowledge, Skills, and Abilities: Expertise in Data Protection Laws : Comprehensive understanding of GDPR, CCPA, DPA(UK), and other relevant privacy regulations. Risk Assessment : Strong ability to conduct more »

Role: Major Incident Manager Job Type: Permanent Location: London Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they … different systems Work with some of the brightest global minds in the industry. Job Purpose and Primary Objectives This Role is dedicatedly on Major Incident Management, and it has greater exposure & growth on service operations function. The Group operating companies’ vision is to move to Hybrid Cloud in … all incidents, ensuring end to end ownership and accountability throughout the life of the incident. Facilitate early return of service including workaround Hosting technical & management bridge calls as appropriate for high priority and major incidents Send regular/periodic communication on major/high priority incidents to internal & external more »

minimum 10 years’ experience across ServiceNow platform : Responsibilities: Participating in requirement gathering sessions with Business Analysts, assessing technical feasibility Developing and implementing modules for Incident, Problem, Change, and Service Catalog, major Incident management Planning and configuring mid-server architecture, troubleshooting mid-server-related problems, and conducting cloud more »

the trading platform. • Promptly identify, analyse, and resolve alerts and issues, or escalate them to minimize disruptions in trade flow and prevent outages. • Handle incident management by generating and distributing reports according to established procedures. • Collaborate extensively with the trading community, back office operations, brokers, exchanges, development teams more »

operational performance is always maintained to the highest possible standards. Provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers. Your Responsibilities Providing a customer focused service and a high standard of planned preventative and reactive maintenance Proactively … Centers Supervising all operational and maintenance activities, to ensure work is executed in a safe and suitable manner and complies with SLAs Assisting with incident management and subsequent investigation to establish root cause Taking responsibility for ensuring services are delivered in accordance with site and best practice processes more »

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues more »

Print Service, this role is to support and maintain devices within a specified client account based on site. Utilising both remote monitoring software and incident management applications the Onsite Service Assistant will provide first level service support (hardware and software). Acting as Apogees front-line representative, the … service requests Mapping Desktop Print Queues and Troubleshooting Attend to basic break/fix for printer jams and/or other minor issues Consumable management/Re-stock (Ink/Toner Order and Installation) including recycling Monitor a large fleet of print devices Ensuring client devises are operating correctly more »

Diagnose and resolve technical issues promptly and effectively. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions. 4. Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately. 5. Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client, providing guidance on company best practices. 6. System Enhancements and … and best practices with both internal teams and the client to foster continuous improvement. Requirements: 1. Technical Expertise: Strong knowledge of 365, Azure, Endpoint Management, Jamf, Device Deployment. AV troubleshooting. 2. Experience: Minimum of 2 years of experience in a similar role within the financial services industry, providing on more »

that values your expertise and turn your potential into reality. Job Description This is an exciting role to help drive enterprise and operational risk management across the business with a strong focus on risks and controls, including controls assurance. As the Manager, Risk & Controls Assurance, you will have an … analyst report to you who will support you in embedding better practice risk and control management and foster a collaborative and high-performing work environment. You will be responsible for designing and implementing a process for identifying and managing operational risks and controls on a regular cycle aligned with … OFX’s Risk Management Framework and risk and control taxonomy. You will lead a regular cycle risk and control self-assessment (RCSA) process and will also develop and execute a controls assurance framework with an annual plan to assess the adequacy, effectiveness, and compliance of internal controls across different more »

and Compliance team. The role will manage the 2nd line oversight and advisory on all non-financial risk, financial risk, and broader enterprise risk management matters for PayPal’s business in the UK. Meet our team Reporting to the Risk Lead of PayPal’s business in the UK, you … ensure that risks are properly identified, assessed, managed, and controlled within the Bank’s Risk Appetite. Provide expertise/input on enterprise-wide risk management in the context of risk frameworks, governance, management and measurement, stress testing, strategy, and regulatory expectations. As the Risk SME collaborate with the … the SLOD responsibilities for risk activities such as risk and control self-assessments (RCSA’s), risk reporting, overseeing key risk indicators (KRI’s), risk incident management, and much more. Enable/Manage/Lead the regular risk reporting for the Risk Management Committee and sub-committees Supporting more »

Experience with the planning and communicating the enterprise infrastructure Roadmap - include details with Azure, Servers, Operating Systems, Capacity, Desktop Architecture, Alert Monitoring, Problem Determination, Incident Management, Backup/Recovery. Strong collaborator and leader with exceptional communications skills. ITIL framework and best practices. Web technologies (devices, servers, cloud instances … routing and firewall experience. Experience in producing implementation documents (e.g. new office setup). Extensive VPN and Global network routing implementation and support. Project Management and architectural understanding. Knowledge of cloud services and BYOD. Knowledge of Information security compliance standards (ISO27001). ITIL Version 3 foundation level or above more »

Our client is an international financial services company focusing on wholesale and corporate banking activities. THE RESPONSIBILITIES: Responsible for providing operational risk and control management across EMEA Division business activities under the supervision of the ORMD Management Team Support the ORMD team to provide advice, oversight and challenge … organising, submissions, arranging and supporting meetings with business contacts to identify potential changes and facilitate appropriate updates from risk register owners. Assist with operational incident management processes and root cause analysis, using the results to inform monthly KRI reporting and quarterly risk register reviews Support the control documentation … records of work performed at all times so that ORMD has strong evidence on which to build its analysis and opinions, supporting the ORMD Management Team to maintain the integrity of the risk register Masterfile Carry out analysis and prepare material to support regular monthly and ad hoc ad more »

unique blend of project delivery and operational responsibilities. Requirements: Proven experience in diagnosing and troubleshooting networking faults. Strong grasp of cyber security principles and incident management. Proficiency in maintaining network software and hardware. Ability to proactively monitor network performance and health alerts. Experience in network commissioning and installation. Excellent more »

and controls to manage the information security risks; Respond to queries from our branches and other colleagues on information security to ensure effective risk management of information security; Act as lead Duty Incident Manager on a shared rota basis to manage information security and personal data breaches in … accordance with defined incident management processes, ensuring impacts and risks are appropriately identified, assessed and mitigated; Deputise for elements of the reporting manager’s role, on an ad-hoc basis, to cover absences, periods of increased workload, etc. So, if you feel your skills and experience align with more »