26 to 50 of 106 Incident Management Jobs in London

the IT Infrastructure Team Leader and the end user support team. Key Responsibilities: Ongoing improvement of cyber security controls including patching, firewalls, SIEM and incident management tools. Day-to-day administration of servers in an IaaS hosted platform, including full virtual desktop infrastructure via Citrix, backup & replication, task … administration and patching of open-source tools and vendor appliances. Cisco networking & telephony, including all routers, switches, firewalls, and WiFi access-points. Mobile device management for BYOD and company Apple devices. Responsibility for Change Control, Disaster Recovery & Business Continuity documentation and execution of a full program of testing each … data for processing via 3rd party reporting tools. Key Competencies: A genuine passion for technology with a proven ability to learn new systems. Robust management of systems and processes in an ISO/IEC 27001:2022 framework. Ability to communicate at all levels. Strong organisation and documentation skills. Highly more »

Client Location: London(Hybrid) Starting: Asap Pay Rate: £623 per day(PAYE Inside IR35) Duration: 8 months This person will support the delivery and management of various AV/Technical projects across global portfolio. They will need to know, understand, build, and deliver a full range of audio-visual … and programs with limited steering from leadership. In connection with the foregoing, contingent worker will provide the following deliverables: 1. Weekly, monthly, and quarterly management reports on aggregate portfolio health and performance highlighting status, key activities accomplished, known risks, critical issues and blockers, financials, timeline, and scope changes. 2. … Incident Management reports including discovery, resolution, and lessons learned for aggregate portfolio and individual key projects as required. 3. Escalation reports and communication and reporting plans. 4. Audit and inspection reports for aggregate portfolio and individual key projects. 5. Document management summary reports. Once projects are complete more »

unique blend of project delivery and operational responsibilities. Requirements: Proven experience in diagnosing and troubleshooting networking faults. Strong grasp of cyber security principles and incident management. Proficiency in maintaining network software and hardware. Ability to proactively monitor network performance and health alerts. Experience in network commissioning and installation. Excellent more »

clients and contribute to a Business Continuity Programme of work to deliver a corporate wide BCP capability that addresses business recovery and emergency response management, in line with regulatory requirements, SS1/21. The successful candidate will support the business in delivering a refresh of the BCP's and … ensure alignment to incident management process. You will be expected to work collaboratively across the organisations functions and support the build and scheduling of testing for 2024. Key Responsibilities: Extensive experience with strategy & planning. Deliver a business continuity plan across an organisation. Build a framework to manage all … as and where required. Build specific scenarios to the business/process to test resiliency vulnerabilities, understanding upstream and downstream, influence & dependencies. Strong stakeholder management experience is key, running & delivering workshops to Snr Claims & Finance individuals, as you will be expected to present and update on project progress. If more »

within a new Site Reliability Engineering (SRE) Function, focusing on enhancing system reliability across key areas such as availability, performance, latency, efficiency, capability, and incident response. This role is crucial as they continue their journey from data centers to AWS, embracing cutting-edge technologies like Kubernetes along the way. … or deployment analyst roles. Familiarity with AWS, Kubernetes, and moving systems from data centers to cloud environments. A solid understanding of full-stack development, incident management, and a data-driven approach to problem-solving. Why Our Client? This is more than just a job. It's an opportunity more »

the trading platform. • Promptly identify, analyse, and resolve alerts and issues, or escalate them to minimize disruptions in trade flow and prevent outages. • Handle incident management by generating and distributing reports according to established procedures. • Collaborate extensively with the trading community, back office operations, brokers, exchanges, development teams more »

Cyber Incident Response A global bank is seeking a Cyber Security Analyst to join their Cyber Security team in London, with the team working across infrastructure, business and application risk, penetration testing, and vulnerability management. The cyber security practice is a mature function and this team member will specifically … work within the incident response team, and will be expected to be well versed across technology control, EDR, and related tools and technology skills. This position has lots of capabilities for progression, access to different tools, and excellent opportunity to develop skills. You will be: Analysing, developing and refining … infrastructure estate. Able to monitor activity upon specified information systems and devices. Proficient in identifying and reporting suspicious or harmful activity. part of the Incident Response investigations into internal and external threats or security incidents. Able to identify and escalate any security breaches and assess their impact. Utilise IR more »

Job Overview: Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management responsibilities and requires an on-call commitment to address critical issues promptly. Key Responsibilities: Major Incident Command and Coordination: Take charge of leading and commanding bridge calls during major incidents, demonstrating exceptional control, coordination, and leadership skills. This role involves directing cross-functional teams, managing stakeholder communication effectively … and executing recovery strategies to ensure quick resolution and minimal service disruption. Regular Incident Management: Assume regular Incident Management duties, handling and resolving day-to-day IT incidents, especially during periods without major incidents. On-Call Duties: Participate in an on-call rotation, being readily available more »

switchover/Collecting, processing, visualizing and monitoring data. Defines and measures reliability targets. Implements Infrastructure as Code using Terraform. Involved in muliple IT service management proceseses: Incident Management for solving incidents/Problem Management for root cause analysis/Release Management for release where involved …/Configuration Management for keeping configurational data up-to-date/Change Management with participation in Change Advisory Board (CAB) when relevant 3rd level support for CICD and Automation own built solutions. Works with stakeholders such as product and service owners to define service level objectives (SLOs) for … system operations. Key stakeholder in assisting the managing of partners that provide services within the domain. Qualifications & Experience: Experience in IT service management and IT operational and maintenance tasks and processes with good understanding on how some of these processes can be automated. Experience with CICD, Terraform, PowerShell, Power more »

in other regions (China, Korea, US) Work with ISPs and IDCs to build/operate/optimize our network efficiently 2、Planning and Project Management Plan key network improvement projects and lead them Build POPs and support new product launches Create and improve global standards, policies, and procedures for … layer 3 routing (e.g., OSPF) and layer 2 switching. (e.g., VLAN, spanning tree, etc.) Working knowledge of enterprise networking tools (Splunk) and processes (change management, incident management, etc.) in a cloud services environment. A detail-oriented, process-focused, and inquisitive nature. High-bandwidth, self-motivated self-starter more »

is a 12-month FTC paying up to £60k plus benefits. As Infrastructure Services Analyst you will be responsible for the day-to-day management of all infrastructure topologies including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage, and unified communications. Key Responsibilities: Maintain all infrastructure … in conjunction with the IT Security Team. Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Incident Management – responsible for technical troubleshooting. Ideal skills and experience: Experience working within a global professional services environment A strong awareness of best practice more »

stakeholders to resolve complex technical issues and provide guidance on best practices. and maintain technical documentation, including user guides, FAQs, and knowledge articles. in incident management and problem resolution activities, including conducting root cause analyses. closely with internal teams to ensure a high level of service delivery and … customer satisfaction. remote support and assistance with change management for our client base on a 24x7 basis as required. and monitor call queues to ensure adherence to customer SLAs. as a proactive Technical Account Manager for large corporate clients, serving as a single point of contact for issue escalation. … second-line technical support for F5 products, including BIG-IP, ASM, APM, and DNS Load Balancer. track record of providing remote support and change management assistance to clients on a 24x7 basis. working knowledge of at least one other security product among Check Point, Zscaler, Netskope, Fortinet, Pulse Secure more »

in project delivery and BAU/Operations. Proactive diagnosis and troubleshooting of networking faults and performance issues. Good understanding of cybersecurity principles, priorities, and incident management. Maintenance of network software and hardware lifecycle. Technical documentation maintenance. Proactive monitoring of network performance, utilization, and health alerts. Network commissioning and installation more »

to our customers. Global Operations consists of the following functions: Satellite Operations, Network Operations, Service Assurance and Capacity Fulfilment, Service Delivery, Customer Assurance, Project Management Office programmes and processes. What you'll Do Viasat UK operates 15 geosynchronous satellites from its London based Satellite Control Centre, providing the services … satellite contingency situations by assessing satellite status, performing the correct triage, identifying the remedial response and directing recovery operations according to a well-defined incident management process. To diagnose problems as quickly as possible, determine the underlying root cause of incidents and identify workarounds or permanent solutions to more »

to our customers. Global Operations consists of the following functions: Satellite Operations, Network Operations, Service Assurance and Capacity Fulfilment, Service Delivery, Customer Assurance, Project Management Office programmes and processes. Primary role purpose: Viasat UK operates 15 geosynchronous satellites from its London based Satellite Control Centre, providing the services as … satellite contingency situations by assessing satellite status, performing the correct triage, identifying the remedial response and suporting recovery operations according to a well-defined incident management process. Help diagnose problems as quickly as possible, determine the underlying root cause of incidents and identify workarounds or permanent solutions to more »

in the next 3 years. You shall also provide leadership and guidance to the Modern Workplace team (3/4 engineers), ensuring the successful management of BAU and project work in regard to their cloud infrastructure. What we are looking for: Experience leading and managing teams. A background working … client solutions. Experience working in organisations that have a user base of at least 2,000 people. An in-depth knowledge of escalation procedures, Incident Management and other disciplines related to Service Delivery. What we are offering: 26 days holiday with an option to buy an additional week. more »

/feedback to stakeholders, customers. Participate in 24/7 on-call support rotation. Requirements: Monitoring, maintaining service metrics, infrastructure. Python, Terraform, GitHub Actions. Incident management, runbooks/playbooks. Tests, test infrastructure maintenance. GitHub deployment workflows, operational procedures. Communication skills, service review/feedback. 24/7 on more »

professionalism. The Role: work with Aspen Service Owners to develop and maintain a corporate wide BCP program that addresses business recovery and emergency response management, in line with regulatory requirements e.g., SS1/21. validate operational policies and frameworks ensuring effective links to Incident Management Processes. review more »

plays a vital part in the success of not only the department but also the entire company. What You'll be Doing Capabilities Issue Management & Support Assist end users by addressing business intelligence issues and incidents logged to the Application Support Desk. Contribute to system improvements by understanding current … practices and proposing modifications to the BIL. Support the preparation of incident reports by collecting, analysing, and summarizing information for the BIL and other senior stakeholders. Assist in the implementation of patches to applications for security and bug fixes. Help monitor business intelligence application estate for performance issues and … coordinate with the Infrastructure team as necessary. Provide support in escalating issues to the outsourced development team for resolution. Stakeholder Management Assist in communication with application stakeholders at various levels. Help in building and strengthening relationships within the business. Support the communication of issues and risks in application deployments more »

/Operations. Demonstrate the ability to proactively diagnose and troubleshoot networking faults and performance issues. Demonstrate good understanding of cyber security principles, priorities, and incident management. Maintain network software and hardware life-cycle. Maintain Technical Documentation. Proactively monitor network performance, utilisation, and health alerts. Network commissioning and installation experience … have full UK driver’s license. Desirable: Cisco CCNA/CCNP Security or equivalent Palo Alto PCSNA or PCSNE or equivalent F5 Local Traffic Management Cisco SD-Access/SD-WAN, DNA Centre Microsoft VMware, VCP, MCSA or equivalent. Cloud Networking: Azure, AWS. more »

Head of Incident Management & Service Operations - Hybrid, London based A Head of Incident Management & Service Ops opportunity working for a FTSE 100 business who has begun one of the biggest technology transformation programmes in Europe. Working for this global organisation, you will play a pivotal part … IT services, and the continuous improvement of operational processes. This will involve: Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service continuity. Ownership of all ITIL processes across service operations … delivery including event, incident, problem and change, ensuring flawless service delivery (including the Global IT Operations Centre and associated tooling) Service restoration for all incidents and degradations in service, reporting on compliance with SLAs. Deployment of activities and operational procedures required to trap and resolve any event, ensuring timely more »

a week and will require travel to local sites/data centres and other office locations. Skills/Experience; Good knowledge of Information Security Management System (Infrastructure Security Operations). Good knowledge of Azure cloud infrastructure and configuration. Good knowledge in System Centre Configuration Manager, Operations Manager and Virtual … Machine Manager. Good knowledge of Microsoft Exchange online Good knowledge of Azure and on-premises Active Directory Good knowledge of Cyber Incident Management and or Security Forensic experience. Good knowledge of Windows Server and Linux Good knowledge in network (WAN, Wi-Fi) and Network Access Control (NAC) management … monitoring, orchestrator and SEIM tools Good Knowledge of next-gen application firewalls, anti-malware, cloud proxies and CASB Experience in Azure cloud and identity management solutions. Palo Alto Firewall, Imperva WAF and NAC experience Netskope proxy and CASB experience Microsoft Defender and Crowdstrike experience Azure Entra ID and DUO more »

the network countries. Support global cyber security team to ensure open Continuous Security Improvement Programme (CSIP's) are managed effectively up to closure. Firewall management Web Proxy management and CASB. Anti-Virus/Malware management Standard, third party and privilege access user management Remediation of external … will be used as evidence during COBIT 5, PCI DSS and Security review, internal and external audits. Required Skills Good knowledge of Information Security Management System (Infrastructure Security Operations). Good knowledge of Azure cloud infrastructure and configuration. Good knowledge in System Centre Configuration Manager, Operations Manager and Virtual … Machine Manager. Good knowledge of Microsoft Exchange online Good knowledge of Azure and on-premises Active Directory Good knowledge of Cyber Incident Management and or Security Forensic experience. Good knowledge of Windows Server and Linux Good knowledge in network (WAN, Wi-Fi) and Network Access Control (NAC) management more »

business risks and the information security implications Able to identify when information security risks need to be escalated to achieve the right level of management visibility. Able to prioritise security risks and controls, differentiating the essential from the "nice to have". Able to judge how to communicate messages … or analysis will bring diminishing returns. Can place appropriate weight on prevailing (sometimes conflicting) evidence. Support and manage budget Responsibility Responsibility of information security incident management Responsibility for security assessments and assurance activities (e.g. penetration testing) and when to use them. Oversee and management of security compliance … management and reporting in relation to any relevant regulatory or legal requirements Operational responsibility of management of third parties Responsibility for managing change management around project and change leadership. Able to judge the political and other people aspects of a situation, and tailor messages and approach to more »

for this new role is to support the Business Transformation, Resilience & Oversight Manager and the direct team in both: 1) the execution/ongoing management of the banks Cyber Resilience activities & also 2) the new Cyber Security and Digital Operational Resilience Act (DORA) related capabilities. This is an opportunity … to ensure compliance and alignment with DORA requirements. Support DORA compliance by coordinating the activities required across all six pillars of DORA: ICT Risk Management, ICT related Incident Reporting, Digital Resilience Testing, Information Sharing, ICT Third Party Risk and General Governance Principles. Stay up to date with the … e.g. Network and Information Security (NIS2) Directive). Plan and execute DORA deliverables in cooperation with similar initiatives e.g. Operational Resilience, Business Continuity and Incident Management. Design and oversee regular testing exercises to evaluate the effectiveness of Digital Resilience and Cyber Security, contributing to the Bank's overall resilience. more »