51 to 75 of 104 Incident Management Jobs in London

estate for Operational, Business and Functional areas within Finance. Provide expert 2nd line functional support in iProcurement, General Ledger, Purchasing, Payables, iExpense, Receivables, Cash Management Inventory and System Administration modules in Oracle EBS R12 in accordance with agreed SLA?s to ensure customer expectations are met. They will need … to have good technical knowledge about ERP technical tables and interfaces. Coordinate and support testing, incident management, and problem management and run/coordinate small-scale projects and deliverables across the financial application suite. As part of their role, they will have to identify system improvement opportunities … Tax, Purchasing, iProcurement and Workflow experience Demonstrateable record of operationally supporting and/or delivering an ERP solution in a large organisation. Good stakeholder management skills and excellent problem-solving skills High motivation and a self-starter, attention to detail Good Team player, Serve as SME and coordinate with more »

estate for Operational, Business and Functional areas within Finance. Provide expert 2nd line functional support in iProcurement, General Ledger, Purchasing, Payables, iExpense, Receivables, Cash Management Inventory and System Administration modules in Oracle EBS R12 in accordance with agreed SLAs to ensure customer expectations are met. They will need to … have good technical knowledge about ERP technical tables and interfaces. Coordinate and support testing, incident management, and problem management and run/coordinate small-scale projects and deliverables across the financial application suite. As part of their role, they will have to identify system improvement opportunities and … Tax, Purchasing, iProcurement and Workflow experience Demonstrateable record of operationally supporting and/or delivering an ERP solution in a large organisation. Good stakeholder management skills and excellent problem-solving skills High motivation and a self-starter, attention to detail Good Team player, Serve as SME and coordinate with more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for … programme with significant investment behind them. Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering: 26 days holiday with an option to buy an additional 5 days. Company sponsored Pension Scheme with a 5% employer contribution. Private Healthcare scheme. Professional development (company paid qualifications). Hybrid more »

applications and data platforms integrated with hosted commercial software Investigation and resolution of operational or software issues affecting the model Day-to-day operational management of the HPC grid Adherence to Incident Management and Change Management process Developing, deploying and managing incident related bug fixes … set out in the client’s policies and standards for software development life cycle (SDLC), testing and software licencing, and adhere to service governance management Foster an environment of collaboration, sharing ideas, information, experience, definition and reuse of components and processes and engendering cross-discipline communication and interaction Monitor … collaboration, motivating team members to share information and experience, engendering cross-discipline interaction Build and release engineering principles and controls applied consistently and pragmatically Incident and change management Skills Required Strong IT Service Management skills with adherence to best practices Good IT investigation and diagnosis skills, both more »

Develop and maintain strong relationships with key stakeholders. Lead and manage a security pillar, ensuring the delivery of high-quality work. Document and maintain incident response plans for various cybersecurity incidents. Maintain Business Continuity Policies and Plans to ensure uninterrupted operations. Prepare and maintain Disaster Recovery plans to mitigate … degree in a related technical area. One or more relevant certifications such as CISSP, CISM, GCIH, CEH, or OSCP. Proficiency in SIEM Platforms, vulnerability management tools, and incident management processes. Experience in managing security functions or SOC capabilities. Strong analytical skills to analyze security monitoring data and more »

possible as part of continuous improvement to the support function · Configuring monitoring and logging software ( Datadog preferably ) on all resources of the application service · Incident management · Produce wiki or other relevant documentation to enhance in-house knowledge base · Maintain working relationship with business teams and business management … Jenkins) Exposure to Postgres would be beneficial but not essential Ability to communicate clearly and concisely to IT and business teams and to senior management more »

input from Product and business stakeholders, translate into requirements, and map them onto ServiceNow functionality? Are you passionate about developing and implementing modules for Incident, Problem, Change, and Service Catalog, major Incident management? We have an exciting role for you as ServiceNow Architect ! Careers at TCS: It more »

offices/sites): Respond to escalated desktop support requests and incidents, troubleshoot, and resolve complex technical issues related to hardware, software, and network connectivity. Incident management: Act as a point of contact for end-users, ensuring timely and effective resolution of technical problems while maintaining a high level … diagnosis and resolution: Analyse and identify underlying causes of recurring issues, develop appropriate solutions, and implement preventive measures to minimize future incidents. Desktop infrastructure management: Install, configure, and maintain desktop operating systems, applications, and related software to ensure optimal performance and security. User administration: Manage user accounts, permissions, and … rt: Timely resolution of escalated desktop incidents and service requests. Problem manageme nt: Identification and resolution of underlying causes to minimise recurring incidents. Infrastructure management: Maintenance and optimization of desktop systems and applications. Customer satisfaction: Ensuring high levels of customer satisfaction through effective communication and problem resolution. Documentation and more »

Title: Security Engineer Salary: £80,000 to £100,000 We are seeking a Security Engineer, for a fast-growing FinTech firm, specialising in Wealth Management and Financial Advisory. As the first dedicated cybersecurity professional you'll play a pivotal role in establishing and fortifying the firm's cybersecurity infrastructure. … processes. Conduct thorough reviews of existing tools and processes, identifying gaps and implementing enhancements to strengthen our security posture. Perform security scanning and vulnerability management, taking proactive measures to reduce operational risks. Monitor security alerts and implement mitigations to safeguard against potential threats and attacks. Develop and deploy tools … architectures. Familiarity with distributed event stores such as Apache Kafka. Proficiency with operating systems (e.g., Linux) and command-line interfaces. Experience with network security, incident management, and penetration testing. Familiarity with automated cloud-based CI/CD pipelines and secure software design principles. In addition to your technical more »

this role: Make sure all the IT estate is fully secure and that the organisation is following best practices. Establishing a SOC Establish an incident management process DR policy and procedures Run security forums, and governance, define onboarding processes and have a view on data onboarding protection and more »

Providing support for all network-related incidents and projects (3rd line) Assisting in High and Low-level designs Providing consultancy to teams Knowledge sharing Incident management Required Skills and Experience: A history of working in Low Latency Environments Experience with Ansible or Python Automation Strong experience with Load more »

leading worldwide institutions in these areas. In this role, you will be required to demonstrate proactive thinking and self-management. Responsibilities will include Major Incident Management and continuing to support the organisation in implementing ITIL framework. Furthermore, you will be responsible for supporting C-level executives and working more »

week in their London office, and 2 remotely. Responsibilities: Provide expert advice on complex data and privacy legal matters and assist in privacy risk incident management Collaborate closely with the Commercial and Product Legal teams Develop, implement, and maintain policies, procedures, and processes to ensure compliance with data … protection legal requirements Lead advisory efforts on cookies, similar technologies, and digital advertising Contribute to the management of the data privacy operating model and act as a key contact for EU local legal and data privacy matters Develop training and briefing notes for colleagues across the organisation Experience: English … familiarity with emerging technologies such as ad tech, AI, and machine learning Ability to translate legal issues to wider business stakeholders Experience with privacy management tools like OneTrust preferred Preference for candidates with prior in-house experience, along with a track record of working on complex projects This role more »

in Microsoft 365 services and Endpoint Manager PowerShell, SCCM and SCOM skills. support Veeam Back up solution. policies and procedures for change, problem, and incident management. participate in L2/L3 problem escalations and resolve server support issues. in the on-call rotation and planned maintenance activities after hours … golden image creation with the usage of clones and templates. verbal and written communication skills. Strong customer service and professional client facing skills. time management and organizational skills and ability to meet project deadlines. of networking concepts, LAN/WAN, DNS/DHCP, routing, switching and firewalls within the more »

areas for improvement to enhance overall efficiency and effectiveness. Utilize your expertise in the ITIL framework to implement best practices for service delivery and incident management. Manage and maintain the JIRA system, utilizing it as a tool for tracking, prioritizing, and resolving service-related issues. Generate insightful reports and … similar service delivery role, preferably within the IT industry. Solid understanding and practical experience with the ITIL framework. Proficiency in JIRA or similar service management tools. Excellent communication skills, with the ability to effectively interact with clients and internal stakeholders. Strong analytical and problem-solving skills, with a keen more »

Provide high quality and expert financial systems support to our global user community Manage 3E support calls in a timely manner using the agreed incident management processes and systems Recording, monitoring and escalation of software bugs and issues Manage user expectations in a professional and customer orientated manner … and coordination of system setups and security Actively engage in projects being undertaken to improve finance systems Experience of Elite 3E finance and practice management system (or similar) is necessary. Willingness to learn new systems and underlying technologies (e.g. SQL SSRS, and reporting concepts) to problem solve. Finance Systems more »

various safety platforms. Strive to become a Viasat Subject Matter Expert for the safety systems and services above Responsible for supporting the life cycle management of the systems supporting the safety services within the scope of the team's responsibility Ensure the availability of aero safety services and follow … What Will Help You On The Job Familiarity with our safety-related services and systems Knowledge of satellite communications principles Familiarity with ticketing systems, incident management and change control tools and processes Knowledge of networking technology and protocols including routers, switches, firewalls, TCP/IP, UDP, BGP, HTTP more »

further development Staff training and development across core areas such as counter terrorism response, customer service and effective communication. The planning and implementation of Incident management and response Event security planning and preparation Safeguarding of various assets to include people, buildings and information Assist with the strategic planning … recruitment service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Recruitment covers the following markets. Corporate Security Security Guarding - Management & Operations Security Guarding - Officer & site personnel staff Retail Loss Prevention, Audit & Fraud Security Sales & Business Development Risk Management more »

minimizing manual tasks and failures. Conduct systems administration to ensure seamless operation of applications across various platforms. Coordinate and communicate with stakeholders as per incident management protocols. Demonstrate ownership of events and incidents, seeing them through to resolution. Provide support for systems managing sensitive and proprietary data. Develop more »

for the 1st & 2nd line engineers. Linux Administration Networking & Telephony IaaS hosted Server Virtualization (VMWare NSX-T), Virtual Desktop Infrastructure (Citrix + HDX) Device Management (InTune, Apple & Android). Scripting –PowerShell, Bash scripting automation of data transfers. Implementation of cyber security controls (Patching, Firewalls, SEIM) and incident management. more »

will provide technical support to a large user base of EMEA staff, delivering on telephony/voice initiatives/projects and innovation including Problem management, showcasing your ability of working with stakeholders to innovate/improve in this domain. In this role, you will provide analysis, diagnosis, and resolution … and expertise towards consolidation/migration of the voice estate to company standard, and proactively identifying and presenting appropriate improvements. Technical fault finding and incident management. Support IT colleagues with resolving a mixture of 2nd and 3rd line tickets. Provide diagnosis and resolution of voice incidents. Ensure resolutions are … implemented in a safe and controlled manner. Maintain and ensure high levels of network/voice availability and resilience. Oversee the day-to-day management of the Voice estate, and proactively recommend areas where improvements and additional functionality may be appropriate. Implement change in an appropriate, controlled manner. Make more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for … programme with significant investment behind them. Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering: 26 days holiday with an option to buy an additional 5 days. Company sponsored Pension Scheme with a 5% employer contribution. Private Healthcare scheme. Professional development (company paid qualifications). Hybrid more »

Experience in schools-based IT support. Proficient in understanding IT/IS infrastructure, operating systems, configurations, and IT applications and service processes. Familiarity with incident management tools. Awareness of service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts. Knowledge of risk management, business impact analysis more »

Print Service, this role is to support and maintain devices within a specified client account based on site. Utilising both remote monitoring software and incident management applications the Onsite Service Assistant will provide first level service support (hardware and software). Acting as Apogees front-line representative, the … service requests Mapping Desktop Print Queues and Troubleshooting Attend to basic break/fix for printer jams and/or other minor issues Consumable management/Re-stock (Ink/Toner Order and Installation) including recycling Monitor a large fleet of print devices Ensuring client devises are operating correctly more »

is accurate and submitted timeously -Editing and translating reports as needed -Analyse info and reports received and notify relevant department as needed - Lead the incident management process by recommending appropriate actions ensuring regular follow ups as well as communicating info to stakeholders -Liaise with management and internal … in French is essential - Degree educated in either political science, international relations, politics, economics, social science, law or similar is required - Experience in project management and reporting needed - Ability to process large volume of technical information - Experience working with a Non-profit organisation as well as due diligence beneficial more »