1 to 25 of 94 Permanent Incident Management Jobs in London

Job Overview: Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management responsibilities and requires an on-call commitment to address critical issues promptly. Key Responsibilities: Major Incident Command and Coordination: Take charge of leading and commanding bridge calls during major incidents, demonstrating exceptional control, coordination, and leadership skills. This role involves directing cross-functional teams, managing stakeholder communication effectively … and executing recovery strategies to ensure quick resolution and minimal service disruption. Regular Incident Management: Assume regular Incident Management duties, handling and resolving day-to-day IT incidents, especially during periods without major incidents. On-Call Duties: Participate in an on-call rotation, being readily available more »

agency, adaptability and positive attitudes to set them up for success in our fast changing world. We now have an exciting opportunity for an Incident & Service Request Manager to join our fantastic team. This is a Hybrid role working 2 days a week at our Head Office in London. … About the role The purpose and prime objective of the Incident (IM) and Service Request Manager (SR) is for delivering effective IM/MIM (Major Incident Management) resulting in the provisions of stable and robust services to the global business. Focus is on restoring service efficiency and … effectively from incidents, working with Problem Management in eliminating recurring incidents and to minimize impact of incidents that cannot be prevented or resolved permanently. Key Responsibilities will include, (but not limited to): The IM/SR will create, manage and continually improve the incident (Including major) and service more »

Senior Incident Manager Hybrid – 3 days per week onsite London, W1S 1FE The Client This is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy and raw materials is essential for growth, development, and … to a low carbon future. The Role To ensure the smooth running of the organisation’s Infrastructure solutions through effective Change, Problem and Major Incident management. Essential Skills Required A strong understanding of Incident, Problem and Change management within an ITIL environment A minimum of 5+ years … performing at least one of Problem, Change or Incident Management at a senior level Demonstrable experience working with outsourced teams Demonstrable experience of both reactive and proactive techniques for problem and incident management A good working knowledge of IT infrastructure systems architecture and concepts Demonstrable experience more »

Role: Major Incident Manager Job Type: Permanent Location: London Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they … different systems Work with some of the brightest global minds in the industry. Job Purpose and Primary Objectives This Role is dedicatedly on Major Incident Management, and it has greater exposure & growth on service operations function. The Group operating companies’ vision is to move to Hybrid Cloud in … all incidents, ensuring end to end ownership and accountability throughout the life of the incident. Facilitate early return of service including workaround Hosting technical & management bridge calls as appropriate for high priority and major incidents Send regular/periodic communication on major/high priority incidents to internal & external more »

managing an IT Support team Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT support management, including experience leading a team. Strong technical knowledge of computer hardware, software, and networking technologies. Excellent communication and interpersonal skills, with the ability to … explain complex technical concepts to non-technical stakeholders. Experience with incident management, problem management, and change management processes. Excellent leadership and mentorship skills, with the ability to motivate and inspire a team. Ability to work in a fast-paced and dynamic environment Responsibilities: Manage a team … of IT Support Technicians, providing guidance, mentorship, and training as needed. Develop and maintain processes for incident management, problem management, change management, and other IT support activities. Ensure that all support requests are handled promptly, efficiently, and effectively, and that client satisfaction is consistently high Partner more »

To see the full range of benefits we offer please see our Moorfields benefits document. Job description Job responsibilities Skills needed for this role Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. Problem management: You can … of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures. Change management: You can implement simple changes based on requests for change. You know how to apply change control procedures. Asset and configuration management: You … secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. Availability and capacity management: You know how to manage service components to ensure they meet business needs and performance targets. Continual service improvement: You can implement policies and more »

a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality improvement. The company culture is excellent and you can take advantage of small things like finishing at lunchtime … operational relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and … timely manner. Ensure accurate documentation is kept of Supplier agreements, CCN, and performance metrics. Work closely with the Infrastructure and Development teams on problem management Deliver reliable IT services including service desk and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable more »

a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality improvement. The company culture is excellent and you can take advantage of small things like finishing at lunchtime … operational relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and … timely manner. Ensure accurate documentation is kept of Supplier agreements, CCN, and performance metrics. Work closely with the Infrastructure and Development teams on problem management Deliver reliable IT services including service desk and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable more »

Senior SOC Analyst, SIEM - Cloud based: Sentinel/ManageEngine Log360/QRadar, Splunk, Incident Response Management, Hybrid London 1-2 days per week. We are hiring a Senior SOC Analyst to help build a new SOC function. The role will initially be very hands on, responsible for monitoring … ensures the integration of SIEM platforms into a new Private Cloud solution. As the first recruit into the SOC Team, you will collaborate with management to establish and expand the service according to business requirements. Main Duties and Responsibilities Monitoring & Investigation: Monitor SIEM tools to assure high security levels … analyse potential security incidents, conduct real-time analysis, support investigations, and document findings to improve incident response procedures. Response: Lead and coordinate incident response activities, develop and maintain incident response plans, and escalate incidents as necessary, ensuring adherence to major incident processes. Intelligence: Stay updated on more »

client’s information systems. The Senior SOC analyst will be the first recruit into the SOC Team and will be expected to work with management to ensure the service is built and grows to suit the requirements of the business. Main Duties and Responsibilities: Security Monitoring: & Investigation: Monitoring multiple … solutions Becrypt deliver. Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary. Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve … incident response procedures. Ensure runbooks are followed and are fit for purpose. Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in more »

Senior Technical Engineer will be the final escalation stage for support, so will have a pragmatic and level headed approach to problem and change management, to work closely with other support staff and the IT Manager to provide a good quality support service for end users. Comfortable completing technical … and IT Manager will be responsible for managing the day-to-day requirements of the foundation and it's subsidiaries. Including, set up and management of the IT equipment as required. The role is a permanent hybrid role, 30% of your time will be based in our London, Southwark … take ownership of the technical aspects of project work The Senior Technical Engineer will also take a hand in some supplier relationship building/management if necessary in order to support the smooth flow of work between systems we utilise here at the Foundation. Skills and Experience Experience working more »

compliant. Data Protection Officer: Maintain records of all data processing activities of the company, serve as point of contact for data protection authorities. Risk Management : Identify, evaluate, and mitigate risks associated with data privacy and compliance, implementing a risk management framework that aligns with global standards. Policy Development … or issues promptly. Stakeholder Engagement : Act as the primary point of contact for internal and external stakeholders, including regulatory bodies, on data compliance matters. Incident Management : Develop and oversee the process for handling data privacy incidents, including breach response and notification procedures. Major Incident Management : Work … with law enforcements and public bodies in the event of a Major Incident around Information Security and Data Breaches, where appropriate. Qualifications: Knowledge, Skills, and Abilities: Expertise in Data Protection Laws : Comprehensive understanding of GDPR, CCPA, DPA(UK), and other relevant privacy regulations. Risk Assessment : Strong ability to conduct more »

Diagnose and resolve technical issues promptly and effectively. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions. 4. Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately. 5. Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client, providing guidance on company best practices. 6. System Enhancements and … and best practices with both internal teams and the client to foster continuous improvement. Requirements: 1. Technical Expertise: Strong knowledge of 365, Azure, Endpoint Management, Jamf, Device Deployment. AV troubleshooting. 2. Experience: Minimum of 2 years of experience in a similar role within the financial services industry, providing on more »

provide a value-added service to customers. Key tasks of their Communications Shift Engineer: Receive and act on all customer Incidents\Events\Request notifications. Incident Management – Prioritises and diagnoses, investigates incidents according to agreed procedures. Incident Management – Facilitates recovery, following resolution of Incidents, documents and closes … resolved. Incidents, Events and/or Requests via agreed procedures. Implementation of agreed IT Infrastructure changes and following maintenance routines. Network Support – Uses Network Management tools where applicable to investigate and diagnose network. problems, collect performance statistics, and create reports. Customer Service - Liaise with customers regarding fault correction progress … accurately and efficiently. Install telecoms cabinets and cable installations in addition to installing and configuring customer equipment. Responsible for security of FM areas. Facilities Management – Monitor's compliance against agreed processes and investigates, assesses, and resolves incidents of non-compliance, escalating where necessary. Carries routine audit checks to ensure more »

LGC’s position in this regard Promoting resiliency throughout the division, including embedding in associated processes (e.g. change) Owning the process and procedure for incident management in LGC (Bronze) Acting as the incident coordinator for any incidents that occur (includes providing out-of-hours connectivity/support … processes as relevant Qualifications What we’re looking for You’ll be well versed in operational resilience concepts and practices A good awareness of incident management Experience of working with colleagues across a variety of seniority levels and tailoring messaging to reflect the audience Perhaps you’re not … currently a manager but you’re looking to make the step up into such a role? Financial Services/Asset Management experience would be a huge plus! Additional Information When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your more »

end users. Main duties of the job End user technology engineers are responsible for managing the product life cycle of all service-raised incidents (incident control) and all service requests (request control), requiring the use of knowledge management. In this role, you will also be responsible for informing customers … possible. At this role level, you will: Provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve Coach associates and share knowledge with team colleagues Asset and configuration management Maintain secure configuration … and accurate information, controlling IT assets in one or more significant areas Verify the location and state of assets, supporting the full IT Asset Management lifecycle (from request through to retirement) Change management Implement simple changes based on requests for change Apply change control procedures. Continual service improvement more »

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues more »

market. The Technical Delivery team plays a pivotal role in the technical aspects of the ITIL service delivery. The team are involved in client Incident Management, Service Request Fulfilment, Problem Management and provide support to wider activities around Operational Delivery, Change Management, Event Management and … solution and workloads. This role will ensure customer documentation and reporting is maintained and updated working closely with the cloud engineers in delivery of Incident Resolution and Service Requests. This will involve reviewing and implementing cloud infrastructure, ensuring the security and compliance of cloud environments, and managing the financial more »

in other regions (China, Korea, US) Work with ISPs and IDCs to build/operate/optimize our network efficiently 2、Planning and Project Management Plan key network improvement projects and lead them Build POPs and support new product launches Create and improve global standards, policies, and procedures for … layer 3 routing (e.g., OSPF) and layer 2 switching. (e.g., VLAN, spanning tree, etc.) Working knowledge of enterprise networking tools (Splunk) and processes (change management, incident management, etc.) in a cloud services environment. A detail-oriented, process-focused, and inquisitive nature. High-bandwidth, self-motivated self-starter more »

team of high-performing developers, engineers, analysts, consultants, and project managers, you will be entrusted with leading initiatives crucial for client system uptime, release management, infrastructure design, network security, and support. Key responsibilities include: Senior Architect – Serve as the technical lead for infrastructure design, deployment, maintenance, and optimisation. AWS … culture of collaboration, continuous improvement, and accountability within the team. Process - To ensure appropriate processes are in place, documented, tested and used for: Capacity Management, Security Incident Management, Disaster Recovery, Availability Management, Security Management. Security and Compliance – Collaborate with the Head of Labs (Operations) to ensure … compliance with client and StableLogic standards, such as ISO 27001. Values – Uphold and promote StableLogic's core values throughout team operations. Key Competencies: Management - Effective leadership, support, and motivation to ensure team performance. Quality - Commitment to delivering high-quality outcomes within agreed timelines. Infrastructure Technical Expertise - Proficiency in managing more »

and associated technologies. ● Responsible for the operational and threat malware analysis for the group. ● Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. ● Responsible for the level 2 3 operational Cyber incident … at an architecture level Operational On-Call Requirement ● This role has a shared, rotational 247 on-call requirement and forms part of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each … incident from a security perspective, interaction with IMMIM teams (where required) and recording of all key security decisions. What youll need: ● Knowledge and operational experience in firewalls, intrusion detection and prevention systems, anti-virus and content filtering, URL filtering, authentication solutions, switches, routers, Voice over IP (VoIP), firewall zoning. more »

to building, deploying, and operating our Cyber capabilities to fortify our defenses, employing innovative and cutting-edge cyber technologies. Our duties span cyber threat management, real-time attack detection and prevention, and swift remediation, integrated with advanced artificial intelligence and machine learning. Additionally, we leverage Cyber DevOps automations to … and setting the Cyber framework and Security compliance policies across the company, including the development of robust Business continuity plans, disaster recovery, and critical management plans to ensure the resilience of our operations in the face of cyber threats and other emergencies. Key Competencies Technical Significant experience in Cyber … OT, and IP networks, including IPSec VPNs, Firewalls, SIEM, IPS/IDS, AV/EDR solutions, LDAP/AD, etc. Expertise in Privileged Access Management and related tools High level of expertise in Vulnerability and Compliance Management; DDOS protection Hands-on experience in Cyber Security engineering and design more »

are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level … support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding of the query and/or issue raised Provide in-depth analysis including testing, resolution where applicable & updating the … vendor(s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures more »

Development & implementation of plans for potential additional releases beyond the MVP. Identifying the correct team within DSA to support the solution. Ensuring the correct incident management, support processes and supporting administrators are in place. Supporting the embedding of the solution within DSA. Delivery of MI reporting/dashboards … and reports from the solution. (This may require some bespoke development through the supplier and some in-house PowerBI development). Skills & Experience: Project Management Project Delivery IT/technical experience Risk Management Stakeholder Management Frameworks & Methodologies Governance Proactive and pragmatic Working as part of a delivery … team Planning experience Team management skills Public sector experience desirable About us: At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help more »

security) to be responsible for the successful running and further development of a predominately outsourced Security Operations Centre (SOC). You will provide line management of a small team and the responsibilities include recommending what resources are needed. The ideal candidate for this role will have a 80/… a Service Delivery Manager you will prepare regular reports to Program Office and stakeholders on performance, development and opportunities of the GSOC. With Vendor management you will form strong relationships with the MSSP's contacts through status tracking, informal comms, review sessions with the MSSP functionality to analyse value … delivered, SLAs, enhancements, review control and vulnerability assessments to identify control weaknesses and assess remedial action. Regarding Incident management you will ensure that Incident information is shared with all relevant stakeholders in a timely and appropriate manner taking into account the seriousness of the incident, arrange more »