1 to 25 of 99 Incident Management Jobs in London

is accurate and submitted timeously -Editing and translating reports as needed -Analyse info and reports received and notify relevant department as needed - Lead the incident management process by recommending appropriate actions ensuring regular follow ups as well as communicating info to stakeholders -Liaise with management and internal … in French is essential - Degree educated in either political science, international relations, politics, economics, social science, law or similar is required - Experience in project management and reporting needed - Ability to process large volume of technical information - Experience working with a Non-profit organisation as well as due diligence beneficial more »

possible as part of continuous improvement to the support function Configuring monitoring and logging software ( Datadog preferably ) on all resources of the application service Incident management Produce wiki or other relevant documentation to enhance in-house knowledge base Maintain working relationship with business teams and business management … Jenkins) Exposure to Postgres would be beneficial but not essential Ability to communicate clearly and concisely to IT and business teams and to senior management more »

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues more »

operational performance is always maintained to the highest possible standards. Provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers. Your Responsibilities Providing a customer focused service and a high standard of planned preventative and reactive maintenance Proactively … Centers Supervising all operational and maintenance activities, to ensure work is executed in a safe and suitable manner and complies with SLAs Assisting with incident management and subsequent investigation to establish root cause Taking responsibility for ensuring services are delivered in accordance with site and best practice processes more »

enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Direct management of onsite technicians and cover/freelancers Service Improvements - work with the Operations Team to identify service improvements Incident management - manage process … as per client internal processes Discipline - maintain an organized and professional environment where the team is managed to meet and exceed client standards Performance Management - regular 1 to 1 meetings with direct reports, performance improvement plans if required Staff Development - skills matrix, training requirements Daily workload management and … Scheduling Forecast - staff, hire, and technical requirements Reporting Metrics - ensure all operational financial, and metrics reports are provided to the client and company senior management both via Monthly/Quarterly Service Reviews and ad-hoc requests more »

Diagnose and resolve technical issues promptly and effectively. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions. 4. Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately. 5. Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client, providing guidance on company best practices. 6. System Enhancements and … and best practices with both internal teams and the client to foster continuous improvement. Requirements: 1. Technical Expertise: Strong knowledge of 365, Azure, Endpoint Management, Jamf, Device Deployment. AV troubleshooting. 2. Experience: Minimum of 2 years of experience in a similar role within the financial services industry, providing on more »

love. And we do it all right here at Sky. What You’ll Do Leadership Mentor junior team members on day-to-day tasks management, incident management, on-call escalations and the nuances of navigating Sky’s people and systems. Communication & Delivery Collaborate with teams across the … maintain stability. Troubleshoot and fix Linux-related incidents and problems efficiently. Engage with Platform Support teams to assist with 24/7 on-call incident resolution (rota-based) and engage various teams including 3rd parties for support escalation. Be aware of wider issues beyond technology such as financial and … Linux system performance and tuning configurations for optimal operation. Solid understanding of Linux security concepts and experience in implementing security measures such as user management, file permissions, and firewalls. Exceptional troubleshooting skills with the ability to diagnose and resolve complex issues efficiently within a Linux environment. Fundamental knowledge of more »

that values your expertise and turn your potential into reality. Job Description This is an exciting role to help drive enterprise and operational risk management across the business with a strong focus on risks and controls, including controls assurance. As the Manager, Risk & Controls Assurance, you will have an … analyst report to you who will support you in embedding better practice risk and control management and foster a collaborative and high-performing work environment. You will be responsible for designing and implementing a process for identifying and managing operational risks and controls on a regular cycle aligned with … OFX’s Risk Management Framework and risk and control taxonomy. You will lead a regular cycle risk and control self-assessment (RCSA) process and will also develop and execute a controls assurance framework with an annual plan to assess the adequacy, effectiveness, and compliance of internal controls across different more »

Perks: 30 days holiday + bank holidays. Role Overview: Lead implementation, administration, and maintenance of public and private cloud systems. Address escalated calls, following incident management and service request lifecycles. Contribute to projects and large-scale business activities. Key Responsibilities: Provision, administer, and deliver ICT services. Prioritise support … to design principles. Monitor system performance and resolve operational shortfalls. Apply operational standards and collaborate with IT teams. Follow established processes for request and incident management. Investigate, diagnose, and resolve complex incidents. Provide technical expertise during major incidents. Complete maintenance activities to resolve operational issues. Skills/Qualifications Required more »

Experience with the planning and communicating the enterprise infrastructure Roadmap - include details with Azure, Servers, Operating Systems, Capacity, Desktop Architecture, Alert Monitoring, Problem Determination, Incident Management, Backup/Recovery. Strong collaborator and leader with exceptional communications skills. ITIL framework and best practices. Web technologies (devices, servers, cloud instances … routing and firewall experience. Experience in producing implementation documents (e.g. new office setup). Extensive VPN and Global network routing implementation and support. Project Management and architectural understanding. Knowledge of cloud services and BYOD. Knowledge of Information security compliance standards (ISO27001). ITIL Version 3 foundation level or above more »

unique blend of project delivery and operational responsibilities. Requirements: Proven experience in diagnosing and troubleshooting networking faults. Strong grasp of cyber security principles and incident management. Proficiency in maintaining network software and hardware. Ability to proactively monitor network performance and health alerts. Experience in network commissioning and installation. Excellent more »

within a new Site Reliability Engineering (SRE) Function, focusing on enhancing system reliability across key areas such as availability, performance, latency, efficiency, capability, and incident response. This role is crucial as they continue their journey from data centers to AWS, embracing cutting-edge technologies like Kubernetes along the way. … or deployment analyst roles. Familiarity with AWS, Kubernetes, and moving systems from data centers to cloud environments. A solid understanding of full-stack development, incident management, and a data-driven approach to problem-solving. Why Our Client? This is more than just a job. It's an opportunity more »

ensure the implementation of security processes aligns KPMG’s security frameworks, policies, standards, whilst collaborating with other security teams in areas such as vulnerability management, and incident management. In this delivery-focused Security Engineer role, you will have the exciting opportunity to manage multiple workstreams simultaneously. Your responsibilities … doing? Develop, document, and maintain Platform security processes and plans per KPMG’s trust and verify framework. Support in the development/design and management of Product/Platform security processes and automated tooling that prevent security issues. Lead on threat modelling exercises for our products. Perform security-focused more »

Print Service, this role is to support and maintain devices within a specified client account based on site. Utilising both remote monitoring software and incident management applications the Onsite Service Assistant will provide first level service support (hardware and software). Acting as Apogees front-line representative, the … service requests Mapping Desktop Print Queues and Troubleshooting Attend to basic break/fix for printer jams and/or other minor issues Consumable management/Re-stock (Ink/Toner Order and Installation) including recycling Monitor a large fleet of print devices Ensuring client devises are operating correctly more »

Job Overview: Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management responsibilities and requires an on-call commitment to address critical issues promptly. Key Responsibilities: Major Incident Command and Coordination: Take charge of leading and commanding bridge calls during major incidents, demonstrating exceptional control, coordination, and leadership skills. This role involves directing cross-functional teams, managing stakeholder communication effectively … and executing recovery strategies to ensure quick resolution and minimal service disruption. Regular Incident Management: Assume regular Incident Management duties, handling and resolving day-to-day IT incidents, especially during periods without major incidents. On-Call Duties: Participate in an on-call rotation, being readily available more »

LGC’s position in this regard Promoting resiliency throughout the division, including embedding in associated processes (e.g. change) Owning the process and procedure for incident management in LGC (Bronze) Acting as the incident coordinator for any incidents that occur (includes providing out-of-hours connectivity/support … processes as relevant Qualifications What we’re looking for You’ll be well versed in operational resilience concepts and practices A good awareness of incident management Experience of working with colleagues across a variety of seniority levels and tailoring messaging to reflect the audience Perhaps you’re not … currently a manager but you’re looking to make the step up into such a role? Financial Services/Asset Management experience would be a huge plus! Additional Information When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your more »

in other regions (China, Korea, US) Work with ISPs and IDCs to build/operate/optimize our network efficiently 2、Planning and Project Management Plan key network improvement projects and lead them Build POPs and support new product launches Create and improve global standards, policies, and procedures for … layer 3 routing (e.g., OSPF) and layer 2 switching. (e.g., VLAN, spanning tree, etc.) Working knowledge of enterprise networking tools (Splunk) and processes (change management, incident management, etc.) in a cloud services environment. A detail-oriented, process-focused, and inquisitive nature. High-bandwidth, self-motivated self-starter more »

DESIRABLE Key responsibilities: Application and infrastructure planning and testing including integrations Maintaining CI/CD pipelines Automation implementation Guidewire Cloud Console configuration On-call, incident response and incident management Monitoring the software development process through its entire lifecycle and ensuring adherence to security standards Regularly updating or … such as Kanban and experience of Scaled Agile (LeSS, SAFe) would be beneficial Deep knowledge required of following tools/technologies Containerisation tooling and management in particular, Docker & Rancher CI/CD tooling such as Octopus Deploy, Azure DevOps, TeamCity, Artifactory & GitHub IaC configuration tooling such as Chef/ more »

SAP Sizing will be responsible for sap system performance enhancement and designing/building server capacity model/dashboard. Key responsibilities: • Collaborate with senior management and business stakeholders to understand the organization’s SAP infrastructure needs. • Evaluate the existing IT infrastructure and recommend improvements to enhance SAP system performance. … optimal resource allocation. • Monitor SAP system performance and recommend adjustments based on server capacity analysis. • Utilize and configure SAP Solution Manager for system monitoring, incident management, Focused Insights, CHARM (Change Request Management) and ITSM (IT Service Management). • Identifying the current SAP server capacity and forecast more »

is a 12-month FTC paying up to £60k plus benefits. As Infrastructure Services Analyst you will be responsible for the day-to-day management of all infrastructure topologies including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage, and unified communications. Key Responsibilities: Maintain all infrastructure … in conjunction with the IT Security Team. Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Incident Management – responsible for technical troubleshooting. Ideal skills and experience: Experience working within a global professional services environment A strong awareness of best practice more »

stakeholders to resolve complex technical issues and provide guidance on best practices. and maintain technical documentation, including user guides, FAQs, and knowledge articles. in incident management and problem resolution activities, including conducting root cause analyses. closely with internal teams to ensure a high level of service delivery and … customer satisfaction. remote support and assistance with change management for our client base on a 24x7 basis as required. and monitor call queues to ensure adherence to customer SLAs. as a proactive Technical Account Manager for large corporate clients, serving as a single point of contact for issue escalation. … second-line technical support for F5 products, including BIG-IP, ASM, APM, and DNS Load Balancer. track record of providing remote support and change management assistance to clients on a 24x7 basis. working knowledge of at least one other security product among Check Point, Zscaler, Netskope, Fortinet, Pulse Secure more »

in project delivery and BAU/Operations. Proactive diagnosis and troubleshooting of networking faults and performance issues. Good understanding of cybersecurity principles, priorities, and incident management. Maintenance of network software and hardware lifecycle. Technical documentation maintenance. Proactive monitoring of network performance, utilization, and health alerts. Network commissioning and installation more »

supporting development, upgrades, and interfaces. Key Responsibilities: Resolve operational issues promptly Provide functional and technical support, including training Maintain user accounts and implement change management processes Create and maintain user guides and documentation Monitor application performance and conduct reconciliations Identify and address risks and issues throughout the software development … stakeholders Proven experience in technical support or IT application support (minimum one year) Basic SQL skills and Excel experience Familiarity with ITIL framework and incident management Organised and diligent in maintaining accurate records Ability to work independently and prioritize effectively Eagerness to learn and adapt in a dynamic more »

to our customers. Global Operations consists of the following functions: Satellite Operations, Network Operations, Service Assurance and Capacity Fulfilment, Service Delivery, Customer Assurance, Project Management Office programmes and processes. What you'll Do Viasat UK operates 15 geosynchronous satellites from its London based Satellite Control Centre, providing the services … satellite contingency situations by assessing satellite status, performing the correct triage, identifying the remedial response and directing recovery operations according to a well-defined incident management process. To diagnose problems as quickly as possible, determine the underlying root cause of incidents and identify workarounds or permanent solutions to more »

to our customers. Global Operations consists of the following functions: Satellite Operations, Network Operations, Service Assurance and Capacity Fulfilment, Service Delivery, Customer Assurance, Project Management Office programmes and processes. Primary role purpose: Viasat UK operates 15 geosynchronous satellites from its London based Satellite Control Centre, providing the services as … satellite contingency situations by assessing satellite status, performing the correct triage, identifying the remedial response and suporting recovery operations according to a well-defined incident management process. Help diagnose problems as quickly as possible, determine the underlying root cause of incidents and identify workarounds or permanent solutions to more »