Resolve complex customer billing issues that may involve several cloud technologies (Azure, SQL Azure, AppFabric etc.) and scenarios such as service availability, quality, outage management, subscription management, and correlation of usage and charges. Write high quality case notes so the team can support customers, and customers do not … making follow-ups on the assigned tickets and effectively engage necessary stakeholders who can assist. Quickly identify cases that require escalation. Create and maintain incidentmanagement requests to product group. Key Experience Required: Proven experience in a technical support/billing support role. Demonstrable troubleshooting skills and strong more »
continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. You must have excellent technical knowledge across Microsoft public Cloud Services (Azure and Microsoft 365). You should … an exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incidentmanagement and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy. … Templates (JSON) '€¢Microsoft Defender for Cloud and Endpoint '€¢In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) '€¢Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). '€¢Experience with Azure DevOps - deploying Infrastructure using CI/CD pipelines '€¢Previously have worked with infrastructure more »
business risks and the information security implications Able to identify when information security risks need to be escalated to achieve the right level of management visibility. Able to prioritise security risks and controls, differentiating the essential from the "nice to have". Able to judge how to communicate messages … or analysis will bring diminishing returns. Can place appropriate weight on prevailing (sometimes conflicting) evidence. Support and manage budget Responsibility Responsibility of information security incidentmanagement Responsibility for security assessments and assurance activities (e.g. penetration testing) and when to use them. Oversee and management of security compliance … management and reporting in relation to any relevant regulatory or legal requirements Operational responsibility of management of third parties Responsibility for managing change management around project and change leadership. Able to judge the political and other people aspects of a situation, and tailor messages and approach to more »
business risks and the information security implications Able to identify when information security risks need to be escalated to achieve the right level of management visibility. Able to prioritise security risks and controls, differentiating the essential from the "nice to have". Able to judge how to communicate messages … or analysis will bring diminishing returns. Can place appropriate weight on prevailing (sometimes conflicting) evidence. Support and manage budget Responsibility Responsibility of information security incidentmanagement Responsibility for security assessments and assurance activities (e.g. penetration testing) and when to use them. Oversee and management of security compliance … management and reporting in relation to any relevant regulatory or legal requirements Operational responsibility of management of third parties Responsibility for managing change management around project and change leadership. Able to judge the political and other people aspects of a situation, and tailor messages and approach to more »
multidisciplinary team and will steer the strategy surrounding cyber security for the firm. Broader operational oversight will consist of: Infrastructure security (firewalls, networks, vulnerability management, scanners) oversight of security vendors and third party suppliers/relationships implementation of security framework - to manage controls (operational & compliance), risk, internal assessments. Own … incidentmanagement processes and the implementation of operational resilience standards and procedures. Ideal experience: Strong background in technical/infrastructure security (Network and Application firewalls, IDS/IPS, Web Proxy, Vulnerability Scanners, Microsoft Active Directory services, Security Service Edge (SSE), Endpoint Protection and Encryption technologies). Strong leadership … experience (people management + stakeholder management) Good experience in implementing projects/frameworks to improve cyber resilience (ISMS/tool and headcount growth plans) A good history of working in regulated/fast pace environments (Insurance, Legal, Financial services, CNI). Competitive Salary + bonuses + wider package more »
City of London, London, United Kingdom Hybrid / WFH Options
Akkodis
continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incidentmanagement and resolution alongside project-based deliverables Contribute … In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team more »
City of London, London, United Kingdom Hybrid / WFH Options
Akkodis
continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incidentmanagement and resolution alongside project-based deliverables Contribute … In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team more »
and align support frameworks to enhance and achieve them. Exceed user expectations and excel at service delivery through statistical analysis, reporting, feedback and service management meetings with colleagues throughout the business. Drive adherence to ensure Service levels are achieved and exceeded, proved through robust and trusted reporting and continuous … a resolution status. Technical leadership on front line support systems and services. Expert level knowledge on ITSM platform. Membership and ownership in the Major incidentmanagement framework. Ensure succession, training and development plans are in place with each colleague in the team. Coach and develop the teams daily. … are being addressed in an acceptable timeframe and in compliance with internal SLA's. Identify, capture, and provide monthly reporting on key service desk management metrics & KPI's. Skills/Experience: Deep experience of Service support solutions, processes, and technologies Demonstrable experience to drive value statements and solutions Demonstrable more »
join the Outernet Team. Reporting to the Network & Infrastructure Manager, the successful candidate, in this multi-disciplinary role, will provide hands-on support and management of Outernet’s existing IT infrastructure ensuring an efficient, resilient, and secure computing environment for Team Members, customers and all third parties that use … in detailed research to determine the sources and resolve them. Testing and deployment of new mobile devices. Provide expertise and support in security engineering, incident responses and risk management. Assist Joint Ventures and Tenants with incident support as and when requested to do so. Operating to agreed performance … metrics and SLAs, standard operating procedures (SOPs), regulations and incidentmanagement (IM) procedures. As part of a team, seek to identify opportunities for continuous performance improvement and embed that improvement in how we work. . To be successful in this role, you will demonstrate the following skills: Relevant more »
Support Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incidentmanagement with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in more »
Support Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incidentmanagement with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in more »
Support Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incidentmanagement with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do more »
Support Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incidentmanagement with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do more »
assist the Head of Operational Resilience in executing our Client’s Operational Resilience Strategy, particularly in integrating and applying the Business Continuity and Crisis Management Frameworks across the organisation. This role is critical in bolstering our ability to proactively mitigate, adeptly adjust to, efficiently respond to, quickly recover from … Create and maintain ‘Service Resilience Dashboards’ to monitor and report on the robustness of all Important Business Services. Facilitate the adoption of the Crisis Management Framework and Plan by conducting training and promoting understanding. Build and maintain a scenario library; orchestrate targeted exercises to evaluate and enhance the Client … s response and recovery processes. Aid in the development and integration of standalone Business Continuity Plans (BCPs) and reinforce the Business Continuity Management (BCM) Framework, ensuring all related roles and responsibilities are clearly communicated and understood. Manage Incident Oversight by confirming incidentmanagement procedures, including prompt more »
restorations based on business requirement. Supporting DB2 based tools like IBM Data Studio, IBM rational manager and IBM Installation Manager. Working with Q Replication. Incidentmanagement and change management using HPSM. more »
The Technical Account Manager will be required to manage workloads and prioritize work across the team as well as develop strategy for improving account management and strategic roadmap for clients. Responsibilities The Technical Account Manager is responsible for maintaining clients success and responsible for tasks including: Responsible for problem … and incidentmanagement ensuring that SLA’s are achieved and client expectations are met (or exceeded). Ensure service transition for clients as services are added or removed. Build lasting relationships with clients. Attend client service review meetings. Manage departmental budget. Ensure that systems, processes and methodologies are … and meet deadlines (willingness to work extra hours when needed). Be the point of contact when handling escalation requests. Qualifications Must have project management experience including cost management and basic accounting calculations. Able to review and track new opportunities for the organization. Basic understanding of Technology required more »
federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. Job Description Incident Response Operations Manager at Sportradar, London Thank you for considering a career at Sportradar. As the leading sports technology company globally, we're on … the hunt for an Incident Response Operations Manager to join our team in London. This pivotal role balances hands-on incident response with the strategic development of our incidentmanagement procedures, ensuring our operations run smoothly with minimal disruptions. What you'd be doing: Lead and … Innovate: You'll not only participate in but lead our incident command process, steering the team through high-pressure situations with confidence and expertise. Develop and Mentor: Beyond managing incidents, you'll have a hand in nurturing our team's growth, improving our processes, and enhancing our incidentmore »
effort, managing tasks effectively, conducting demos for feedback, and overseeing support and maintenance tasks. Implement internal applications and web services in accordance with change management policies. Perform code quality, security, and testing reviews to ensure the high quality and security of computer systems and data. Contribute to the definition … as necessary. Manage application performance requirements, tech debt, and innovate as part of continual improvement. Monitor and maintain systems in line with the standard incidentmanagement process to meet business support requirements. Assist team members and lead by example by embodying the company's core values. Person Specification … Experience with testing frameworks and methodologies. Proficiency with CI/CD pipelines and DevOps practices. Experience of cybersecurity principles and practices. Non-technical Project management skills. Strong communication skills for effective collaboration with team members and stakeholders. Experience of software development methodologies such as Agile or Scrum. Excellent problem more »
What this role is all about: To support the Group Head of Risk Strategy and CROin ensuring the successful application of Vitalitys Enterprise Risk Management Framework, and specialist support in regard to managing Technology and Change risks, and the promotion of a positive risk culture across Vitalitys UK Businesses … and other activities as they arise) meeting the needs of the business, customers and regulators. To lead the delivery of business partnering and Risk Management practices in Technology and Change risks. Encourage technology and change controls and risk management. Provide 2nd Line of Defence activity and administration of the … control profiles. Key Actions The role will be expected to work with and manage stakeholders across the business at all levels including ExCo, Senior Management and Risk Delegates as well as promoting good risk management practices across the more junior levels of the organisation through the Risk and more »
strived for, and the role of DITSA is crucial to both the division and wider company’s success. What You'll be Doing Issue Management & Support Improve systems by studying current practices; suggesting modifications to the DSYTL and Head of Digital Services (HDS) Prepare incident reports collecting, analysing … etc Highlight and escalate concerns regarding physical/network security concerns to DSYTL for review and appraisal Maintain documentation and asset tracking systems Stakeholder Management Communicates with project stakeholders at all levels Forges and strengthens relationships with the business Communication of issues and risks in projects to the DSYTL … CONNECT for Service, Zendesk, etc) Loading players with specific operating system and player builds Experience using various operating systems (Linux and Windows variants) Quality Management Adherence to the philosophy of continuous improvement through examination of all outcomes of processes, regardless of either a positive or negative outcome Ensures standard more »
Greater London, England, United Kingdom Hybrid / WFH Options
Singer Capital Markets
the IT Infrastructure Team Leader and the end user support team. Key Responsibilities: Ongoing improvement of cyber security controls including patching, firewalls, SIEM and incidentmanagement tools. Day-to-day administration of servers in an IaaS hosted platform, including full virtual desktop infrastructure via Citrix, backup & replication, task … administration and patching of open-source tools and vendor appliances. Cisco networking & telephony, including all routers, switches, firewalls, and WiFi access-points. Mobile device management for BYOD and company Apple devices. Responsibility for Change Control, Disaster Recovery & Business Continuity documentation and execution of a full program of testing each … data for processing via 3rd party reporting tools. Key Competencies: A genuine passion for technology with a proven ability to learn new systems. Robust management of systems and processes in an ISO/IEC 27001:2022 framework. Ability to communicate at all levels. Strong organisation and documentation skills. Highly more »
a culture of collaboration, accountability, and continuous improvement. Conduct regular performance evaluations, coaching, and training to develop team members' skills and competencies. Lead the IncidentManagement process, ensuring timely resolution and communication of incidents affecting users or IT services. Coordinate with relevant teams to prioritise and escalate incidents … based on impact and urgency. Conduct post-incident reviews to identify root causes and implement preventive measures. Establish and maintain procedures for handling major incidents, minimising disruption to school operations. Drive continual service improvement initiatives based on data-driven insights and feedback from stakeholders. Implement best practices from ITIL … role Comprehensive understanding and experience with ITIL v4 best practices. Proficiency in Microsoft O365, Exchange, SharePoint, OneDrive, and Intune. Solid background in IT asset management best practices. Experience with Fresh Service or equivalent ticketing system. Demonstrable ability in all areas of people management - including coaching, mentoring, and supporting more »
Employment Type: Permanent
Salary: £50000 - £55000/annum Circa £50,000 per annum
computer infrastructure, information systems and to ensure the organization maintains an acceptable risk posture. The Senior Information Security Analyst is highly engaged in risk management and mitigation, including evaluating vendor risk, examining vendor contracts for terms of service, understanding third-party risk, and data privacy issues. The analyst serves … selection criteria to identify appropriate security solutions to support strategic, operational needs, and security requirements. Participate in the development and testing of the security incident response plan, act as the incident response leader. Develop security, risk, and compliance reports and alerts. Participate in the yearly review of policies … s. Evaluate and implement CIS critical security controls where necessary. Will provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable change management policy and procedure. Qualifications: Bachelor's degree required; advanced degree highly desirable. Candidates must possess significant analytical skills, which evolved from early academic training more »
content operation teams, being the primary point of contact ● Ensure all issues are logged and tracked through to resolution, leveraging the ITIL principle of Incident, Problem, and Change management. ● Ensure detailed shift handover among colleagues. ● Provide support to the Senior Analysts and Duty Operations Managers in the management … until resolution of the issue with root cause is determined. ● Coordinate with vendors and 3rd party suppliers on relevant issue reporting/resolution, post-incident reports, onboardings, service reviews, and system migrations/deployments. ● Engage in regular internal stakeholder meetings (customer services, production/content operations, QA team, product … knowledge of ServiceNow MS Word, Excel or similar computer software systems. ● Working experience in cloud environments particularly AWS or Azure ● ServiceNow, JIRA or similar IncidentManagement application experience more »
must be able to adapt to changing technology and need to stay at the forefront on leading IT systems and solutions. Your Role: System Management and Support : Take charge of deploying, configuring, troubleshooting, and maintaining macOS environments, predominantly managed through Jamf Pro. You'll leverage management tools including … role in: Provide support and assisting users with your technical expertise. Troubleshoot a variety of issues. Administer and provide User account provisioning. Use the IncidentManagement System to document and manage problems and work requests and their respective resolutions and circumvention. Responds to telephone calls, email, instant messages more »