1 to 25 of 59 Incident Management Jobs in the Midlands

to join the clients operational resilience team. This team is responsible for coordinating various capabilities within the operational resilience framework, including third-party risk management, business incident management, business continuity planning, and compliance with operational resilience regulations set by the PRA and FCA. Key responsibilities of this … role include: Designing, implementing, and managing the third-party risk management framework for the Bank. Partnering with the business to implement business continuity planning, business incident management, and service resilience. Supporting scenario testing of the operational resilience framework. Tracking vulnerabilities to operational resilience and driving their resolution. … Coordinating the operational resilience framework across all seven capabilities: third-party risk management, business continuity planning, business incident management, service resilience, operational risk, IT disaster recovery, and cybersecurity. Requirements Qualifications/Experience Experience in implementing risk management frameworks. Understanding of operational resilience concepts. Ability to influence more »

and 3rd line support) being on hand to deal with any escalated issues or queries Ensure the team are maintaining up to date application management systems Manage the end-to-end process of the incident management life cycle Chair team meetings to outline product delivery roadmaps and … place in adherence with legal compliance regulations and legislation, relating to GDPR, cyber security and quality assurance standards Skills & Experience Demonstrable line and performance management experience, with the ability to inspire a team Proven hands-on 1st, 2nd and 3rd line fix capabilities Formal IT qualification or similar field … desirable Excellent stakeholder management skills Up to date working knowledge of legal and compliance legislation Effective one to one coaching abilities About Express Recruitment Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. We supply more »

Security Specialist - £60K - £65K - Birmingham Are you passionate about cybersecurity and risk management? Do you thrive in a dynamic environment where you can make a significant impact? We are seeking a talented Cyber Security Assurance Analyst to join our team and play a crucial role in safeguarding our organisation. … adhering to established policies and guidelines. Product Security Assurance: Lead technical reviews and assessments of product security architectures. Provide expert assurance for secure implementation. Incident Management: Ensure timely and robust incident resolution. Coordinate major incident responses effectively. Deputise for Senior IT Security Manager: Step in when … practices. Control Maturity: Experience designing control maturity tests and conducting assessments. Remediation Leadership: Track record of overseeing security assessments, technical testing, and vulnerability analysis. Incident Response: Familiarity with incident response processes and continuous improvement. APPLY for more information today more »

Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic concerns by going through a diagnostics process to ensure customer satisfaction. Additionally, the TSD … Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical expertise, initiative to think laterally ? Liaison with Client; work hand in hand more »

tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve … these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation … the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. more »

platform) SuccessFactors (or other Tier 1 SaaS based platform) certified Experienced in ensuring operational availability of major SaaS based platforms and well versed in Incident and Major Incident Management Skilled stakeholder manager with the ability to communicate complex messages, constructively challenge and guide stakeholders The ability to more »

designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. Due to our continued growth we are now recruiting for aProblem Management Specialistto be based at our customer site in Gaydon. Job Purpose We are seeking a proactive and analytical Problem Management Specialist to join … with cross-functional teams to prioritize and resolve problems. Document problem resolution processes and best practices. Monitor and report on the effectiveness of problem management activities. Identify trends and patterns to anticipate and prevent future incidents. Participate in incident reviews and post-incident analysis meetings. Drive continuous … improvement initiatives to enhance the problem management process. Provide guidance and support to other team members on problem management practices. Participate in scrum ceremonies e.g. Sprint planning, review, retrospective, stand-up Knowledge/Experience Essential : Relevant experience in Problem Management. Proven experience in problem management/incident more »

with full benefits package. Shift based (panama shift) days and nights. Responsibilities; Identify operational issues Continuously analysing and improving the process Troubleshooting/Maintenance Incident Management Problem Management Change Management Identify priorities by assessing objectives Investigating complaints and suggestions Increase efficiency Develops operational solutions by defining … studying, estimating, and screening alternative solutions Continuous Improvement Process Monitoring technical availability Improving operational quality results Supervision of implementing changes Change Management Contributing information and opinion to unit design and modification teams Provides operational management information by collecting, analysing, and summarising operational and engineering data for future trends … and developments Qualifications/Experience; IT based qualification and 3-5 years experience in IT An understanding of warehouse operations and supply chain management Technical knowledge of Linux and Windows operating systems SQL Database knowledge Desirable; 1+ years experience in software application support and incident investigation more »

tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve … these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation … the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. more »

to spot trends and suggest system improvements Conduct online and face-to-face sessions at customers' sites as well as in-house Support in Incident management of departments in dealing with issues Understand and train on all new products, updates and installs Be the first point of contact … for certain customers as determined by the management team Undertake additional duties in line with capabilities as required Work with other departments to ensure the smooth implementation of new customers Carry out work safely and diligently and ensure all team members do the same Provide technical & product training (internal more »

resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents and outages, working closely with cross-functional teams to minimize downtime and restore … services quickly. Analyse root causes of incidents and implement preventive measures to reduce the likelihood of recurrence. Ensure that incident management processes align with industry best practices and adhere to agreed-upon service levels. Team Management Lead and manage a team of product support specialists, providing coaching … To apply for the role of Head of Product Support , you will possess the following skills, experiences and qualifications: Proven experience in product support management, preferably within the logistics and transport industry. Strong technical background and familiarity with logistics and transport systems, databases, and software development life cycle. Excellent more »

Privileged Access Management Senior Analyst Location: West Bromwich Salary: £33,500 (rising to £34,500 after successful probation) Permanent Job Description I am working with a leading, independent financial services organisation who have a fantastic reputation in the West Midlands for their outstanding commitment to their customers & members, dedication … and procedures on all occasions. Working in the System Access Control Team you will play a major part in working in a successful access management function and will be instrumental in driving improvements to control and reduce risk. Key Responsibilities Support the PAM/IAM Service including incident management, processes and documentation. Manage the end-to-end PAM Process including Privileged user on and off boarding, providing privileged access etc. Monitor and review Service Level Agreements and account recertifications. Maintain and review systems access levels, permissions and privileges. Maintain Active Directory (including Azure Active Directory) and more »

the IT Engineering , Monitoring and Observability, IT support, Application Support Service Ops teams ensuring systems, services & infrastructure work reliably and securely. Key Responsibilities Line management responsibilities for the team; providing support, personal development plans and undertaking 1-2-1 reviews. Working closely with the Monitoring and Observability, IT Support … SecOps function to ensure that all systems and changes have security at the forefront. Manage the teams to make sure Solid Change, Problem and Incident management processes are followed. Working with the Service Ops teams to ensure the BAU handover process is followed for any new systems delivered more »

DP World are recruiting for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley . This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle … problem management within the IT department. About the role: Responsible for coordinating and managing all aspects of major incidents, from identification and diagnosis through to resolution and post-incident review. Facilitate and oversee change management processes, ensuring that all changes are assessed, approved, implemented, and reviewed in … happening, and minimising the impact of incidents that cannot be prevented. Collaborate closely with various IT teams and stakeholders to ensure that IT service management processes are aligned with business needs and industry best practices. Provide expert advice and guidance on all aspects of incident, change, and problem more »

IT solutions delivered to a lead UK manufacturer . You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the … will act as a first point of contact for IT issues , and you’ll work closely with other manufacturing teams and individuals to drive incident resolution forward. To support this, engineers will be expected to demonstrate the ability to approach, understand and resolve complex technical issues (3rd line) alone … be responsible for; Working effectively in a team or as an individual. Taking total ownership of his or her assigned incidents and tasks. Ensuring incident and task deadlines are always met or exceeded. Assisting the Project Team in deploying projects as per guidelines agreed. Managaging his or her workload more »

completion of IT services. You must be eligible for SC clearance for this role! Responsibilities Oversee and help to lead several crucial functions including: Incident Management: Assist in the response to IT service incidents, ensuring rapid restoration of services and minimisation of impact on operations. Develop and maintain … incident response protocols Change Management: Oversee the change management process, ensuring all changes to IT infrastructure are assessed, approved, implemented, and reviewed in a controlled manner to minimise risk and impact on service quality Service Desk Leadership/Support: Support Service Desk team where necessary, ensuring high … level of customer service and effective resolution of user issues. Skills/Must haves: Experience in IT management (within the defence sector is advantageous; not not required) Strong understanding of ITIL processes(with certifications in ITIL v3/v4 is preferred) Experience with service desk software, incident and more »

undertaken must be logged via a Service Desk Reporting Tool and this must be kept up to date and accurately and clearly indicate the incident details and remedial actions taken. · Escalate all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst … teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on project assignments Behavioural skills required: · Must have very good customer facing skills and be well presented · Must have an assertive, confident, positive and a professional manner · Ability to engage and communicate effectively with … Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10 Excellent support experience more »

pertains to middleware. Participation in establishing and test disaster recovery policies and procedures across all Middleware environments. Ensure adherence to applicable Change and Release Management processes. Develop technical documentation and procedure on monitoring, performance. Lead problem determination on system errors or malfunctions and works with the application team/… may affect decisions on systems building or enhancements Role Requirements: ITIL Foundation-level knowledge. Experience in the following security domain areas; Vulnerability Assessment and Management, Security Risk and Compliance, Cloud Security Architecture, Application Security, Security Operations Centre and Investigations, Incident Management and Security Engineering. Good understanding and … skills, including presentation skills, with an ability to communicate with a range of technical and non-technical team members and other relevant individuals. Time management and organisational skills to manage a variety of tasks, prioritise workload and meet deadlines. Excellent attention to detail, analytical skills and an ability to more »

years of experience in handling calls/emails in in a international help desk is must Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important Skills Required Excellent Communication skills in English and Norwegian (spoken and written) Handling the … voice calls ITIL process on Incident Management and Service Request fulfilment Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure … the team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. Proactive problem management more »

Service Providers and demonstrate technical knowledge pertaining to two or more technology areas.Take the ownership to oversee the day to day operations relating to Incident ManagementManage Major Incidents or situations across providersManage high priority incidents from start to finish providing regular management updates to and bringing a satisfactory … outcome for the customerRunning both technical conference bridges and business update callsDocumenting Issues, updating issues log, following issues to completion, and escalating issues to management team if neededDriving decision making for incident resolution and minimizing impact to the businessEscalation to Senior IT ManagementProviding incident updates to stakeholdersCapturing … incident follow ups and completing formal Post MortemsIdentifying stability trends and escalating them through the Problem Management processCoordinate decision making of critical, emergency break fix work by chairing conference calls and publishing formal communicationTake full responsibility and ownership of incident resolution and service improvement, acting as a more »

address identified vulnerabilities and weaknesses. Develop & establish supplier chain security agreements/contracts/questionnaires and manage completion and disengagement. Ensure timely and robust incident management resolution, including major incident response coordination and management. Stay informed about emerging cybersecurity threats and trends, providing recommendations for proactive risk … CISM, etc.) are a plus. Technical knowledge and broad hands-on experience of working with security technologies such as the Microsoft XDR stack, vulnerability management tools, EDR platforms, SIEMs (Splunk/Azure Sentinel), Powershell etc. Strong analytical and problem-solving skills, with the ability to effectively prioritise and manage more »

the Business Senior Leadership Team (specifically SMF 3, 18 & 24) to assess and manage its operational risk following the Group’s model for the management of operational risk and with the support of the Operational Risk Control Department Key Responsibilities: Supporting the Senior OPC Manager in the development of … is provided to BNP Paribas Personal Finance Central Function. Control procedures – Adapt the generic procedures and define and formalise the local procedures. Support with Incident Management – Identify & quantify incidents including Fraud & report incidents to the ORM team. Contribute to the analysis of the incident – root causes & effects more »

Layer 3 services on GPON and XGS PON access networks, Juniper core network, BNG, and firewall infrastructure. Key responsibilities encompass customer support, technical troubleshooting, incident management, and network configuration. Skills & Experience Required Experience: 3+ years in an engineering and/or network support role with supplier interaction/… series advantageous. Certifications: Cisco CCNP/Juniper JNCIP or equivalent recognized accreditations advantageous. Communication: Ability to talk at all levels in the business. Pressure Management: Experience working under pressure in a fast-paced role. Technical Knowledge: Practical and deep knowledge of network technologies, security, and architectures within a large more »

lead the security operations efforts and contribute to the enhancement of the security posture. Key Responsibilities: Hands-on technical involvement in security operations. Line management of a dedicated team member. Implementation and management of security measures across both on-premises and Azure environments. Utilisation of security engineering principles … implement effective security solutions. Proficiency in system networking and secure protocols. Working with a mixture of Microsoft technologies. Experience in infrastructure or DevOps environments. Management of cyber incidents and response procedures. Possession of OSP certification or equivalent. Familiarity with DevOps practices including Infrastructure as Code (IaC), Continuous Integration/… communication skills. Ability to work collaboratively within a team environment. Strong problem-solving abilities and attention to detail. Proactive approach to security issues and incident management. Ability to adapt to evolving technologies and security threats. If you are passionate about security, possess the necessary skills and experience, and are more »

Providers and demonstrate technical knowledge pertaining to two or more technology areas. Take the ownership to oversee the day to day operations relating to Incident Management Manage Major Incidents or situations across providers Manage high priority incidents from start to finish providing regular management updates to and … the customer Running both technical conference bridges and business update calls Documenting Issues, updating issues log, following issues to completion, and escalating issues to management team if needed Driving decision making for incident resolution and minimizing impact to the business Escalation to Senior IT Management Providing incident updates to stakeholders Capturing incident follow ups and completing formal Post Mortems Identifying stability trends and escalating them through the Problem Management process Coordinate decision making of critical, emergency break fix work by chairing conference calls and publishing formal communication Take full responsibility and ownership of incident more »