the Cloud Operations Engineer deploys and operates cloud-based applications and services, striving to optimize costs and automate repetitive tasks. Responsibilities Public Cloud Infrastructure Management : This involves provisioning, configuring, and maintaining various cloud resources to ensure scalability and reliability. Monitoring and Performance Optimization : Implementing monitoring solutions to track performance … optimization to enhance user experience. Systems Availability and Reliability : Ensuring high availability and data integrity through proactive monitoring, alerting, backups, and disaster recovery planning. IncidentManagement and Troubleshooting : Responding to and resolving incidents promptly, conducting root cause analysis, and implementing preventive measures. Security and Compliance : Implementing security best … at troubleshooting complex issues and providing timely resolutions to ensure the smooth operation of cloud environments. Desirable Skills Microsoft Azure certifications Familiarity with configuration management tools like Ansible, Puppet, or Chef. Experience with monitoring and logging tools (e.g. Azure Monitor, Dynatrace, Grafana, Elastic). Proficiency in scripting languages like more »
prefer candidates with demonstrated experience of at least 5 years in IT and strong technical background. The ideal candidate should possess: Excellent customer relationship management and communication skills, with the ability to create a positive client experience. Strong leadership skills, with a proven ability to manage and support a … team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incidentmanagement, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management. Knowledge & experience of … cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry certification such as ITIL, Microsoft, or Cisco. Bachelor more »
Hull, North Humberside, North East, United Kingdom
Baltic Apprenticeships
services to their workforce, ensuring a high level of customer service Take ownership of reported IT problems, diagnose issues, and process incidents through an incidentmanagement system Provide hardware and application support for desktops, laptops, tablets, mobile devices, printers, and software Install software upgrades, perform file backups, and more »
services to their workforce, ensuring a high level of customer service Take ownership of reported IT problems, diagnose issues, and process incidents through an incidentmanagement system Provide hardware and application support for desktops, laptops, tablets, mobile devices, printers, and software Install software upgrades, perform file backups, and more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Accenture (Uk) Limited
Managers, who are responsible for managing client accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incidentmanagement, and process improvement in a production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness … instrumental in delivering exceptional service and continuous improvement for our clients. We are looking for experience in the following skills: 7+ years Excellent customer management skills, acting as the face of the Service Delivery capability to clients and engaging with them regularly. Ultimately responsible for the delivery of SAPs … strategy, planning and execution with other stakeholders from SAP. Manages the risks & compliance for the service across S/4 Finance. Proficient in contract management and performance management, ensuring that contractual Key Performance Indicators (KPIs) are met by the technical and functional teams. Ability to manage overall accounts more »
Gateshead, Tyne and Wear, North East, United Kingdom
Reed Technology
improve standards to provide a better customer experience . You will work closely with the Service Desk to retain ITIL practices, lead on Major Incident Managment and in addition, there will be opportunity to improve process, systems and tools with a focus on delivering the best customer experience possible. … of the Service Desk Analysts Assist with employee training Experience and skills required: Experience within a similar role Knowledge and experience implementing ITIL Service Management Best Practices Excellent communication, both verbal and written Excellent customer service skills Experience in Major IncidentManagement Next Steps? If you would more »
Goole, East Riding, North East, United Kingdom Hybrid / WFH Options
Tunstall Healthcare (UK) Ltd
user hardware/ancillary equipment configuration & deployment to Tunstall employees. Software installation, deployment & support in accordance with whitelisted application libraries & IT Service Catalogue. Creation, management, and deployment of device build imagines utilising image deployment tooling. The Ideal candidate: You will have proven experience in a service desk environment, be … in a Service Desk environment Experience as the first point of contact for inbound customer calls/emails/messages Proficiency in problem/incidentmanagement and root cause analysis Working knowledge of the following: Desktop PCs, Laptop & ancillary hardware support Windows operating system support (Windows 11/… general software systems, Active Directory Administration Enterprise anti-virus best practice awareness Experience operating in a customer-focussed IT Service Desk environment Excellent time management and prioritisation skills DESIRABLE ITIL V4 certification or understanding of the ITIL framework Basic understanding of Active Directory Group Policy management concepts Basic more »
testing and implementing them to move the business forward. Responsibilities Accountable for the Global IT Operations and Infrastructure, including the Service Desk and Service Management functions to deliver an effective, efficient and professional service across the organisation globally Accountable for the planning, design, implementation, operation, maintenance and improvement of … a Global organisation. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware IT Service Delivery & Management (Change, Asset, Delivery, Problem, CSI, Capacity, Major Incident Mgmt. etc.). Infrastructure (Server, Virtualisation, Database, Network, Voice & Unified Communications, Storage, Backup Services, Disaster … member of the Technology Leadership Team Skills and Experience Substantial experience working within a multi-national organization with relevant leadership experience in infrastructure & operations management of internal resources and outsourced service providers. ITIL (minimum Foundation). Prince 2 or equivalent. Managing a multi-million pound Budget (OPEX/CAPEX more »
Newcastle Upon Tyne, Tyne And Wear, United Kingdom Hybrid / WFH Options
Gibbs Hybrid
/Hybrid * Role: 2nd Line IT Support * Location: Newcastle Upon Type/Hybrid * Sector/Industry: Healthcare * Provide customer support and perform service desk incident management. * Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents. * Actively use IT Service Management (ITSM more »
functional teams, the Cloud Operations Engineer deploys and operates cloud-based applications and services, striving to optimize costs and automate repetitive tasks.ResponsibilitiesPublic Cloud Infrastructure Management: This involves provisioning, configuring, and maintaining various cloud resources to ensure scalability and reliability.Monitoring and Performance Optimization: Implementing monitoring solutions to track performance and … for optimization to enhance user experience.Systems Availability and Reliability: Ensuring high availability and data integrity through proactive monitoring, alerting, backups, and disaster recovery planning.Incident Management and Troubleshooting: Responding to and resolving incidents promptly, conducting root cause analysis, and implementing preventive measures.Security and Compliance: Implementing security best practices, monitoring for … should be adept at troubleshooting complex issues and providing timely resolutions to ensure the smooth operation of cloud environments.Desirable SkillsMicrosoft Azure certificationsFamiliarity with configuration management tools like Ansible, Puppet, or Chef.Experience with monitoring and logging tools (e.g. Azure Monitor, Dynatrace, Grafana, Elastic).Proficiency in scripting languages like Python, Bash more »
Newcastle upon Tyne, Tyne & Wear, United Kingdom Hybrid / WFH Options
Latcom plc
depending on project work and is very flexible on working hours! You will be responsible for performing in-depth solution research to assist with incidentmanagement or planned replacement or the introduction of a new product/solution. Supporting the production of technical specifications and/or solutions. more »
Employment Type: Permanent
Salary: £30000 - £35000/annum + Training + Progression + Benefits