Customer Support Specialist, Service Desk Analyst, 1st Line Support
Belfast, Northern Ireland, United Kingdom
Experis
collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer more »
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