Responding to calls and e-mails on the service desk, adhering to strict SLAs for fault resolutions and service requests completions. Day to day incidentmanagement and proactive monitoring of IT Security Systems and associated platforms and components Coordinate small teams delivering security related work packages in line …/Networking skill sets Microsoft/VMWare/Cloud technologies Familiarity with ISO 27001 and Cyber Essentials Firewall and network security configuration AV, Patch Management, Endpoint Protection and EDR technologies Understanding of ITIL Practices Salary more »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Mentmore Recruitment
/3rd Line support Lead. As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all … driven individuals. To be considered for the Problem manager position, you will need experience of : An IT service desk. 3rd Line support Problem/incidentManagement Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k more »
day to provide effective responses and resolutions to queries or incidents. Ensuring that raised tickets are responded to within SLA timescales. Day to day incidentmanagement and proactive monitoring of IT Security Systems and associated platforms and components Proactively managing the security landscape for our customers both internally more »
