12 Permanent Incident Management Jobs in Scotland

Industrial IT solutions delivered to a lead UK manufacturer. You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the … will act as a first point of contact for IT issues, and you’ll work closely with other manufacturing teams and individuals to drive incident resolution forward. To support this, engineers will be expected to demonstrate the ability to approach, understand and resolve complex technical issues (3rd line) alone … be responsible for; Working effectively in a team or as an individual. Taking total ownership of his or her assigned incidents and tasks. Ensuring incident and task deadlines are always met or exceeded. Managaging his or her workload with minimal input from the team leader. Providing in-depth problem more »

You will work with a team of experienced individuals to provide a range of crisis management consultancy, training, exercises and response services to clients globally. As a consultant, you will manage work to be delivered to individual clients, in accordance with the agreed scope, on time, and within budget. … opportunities with current clients, and develop business with new clients. This position is located in our Aberdeen office full time. Prior experience in Emergency, Incident or Crisis response situations essential, preferably in the Energy sector. Key Tasks and Responsibilities: Responsibilities include: Creating and following up on business opportunities with … clients’ offices or facilities, Developing and delivering training courses, Designing and delivering exercises, Reviewing existing client policy, procedures and plans, Producing Emergency Response Plans, Incident Management Plans, and Crisis Management Plans, Being part of the Restrata Incident Management Team on call rota. Other examples of more »

Main Responsibilities: Handle Level 1st, 2nd, and some 3rd support calls, reaching out to external resources when necessary Utilise IT Workflow System for efficient management of work items raised by business users. Respond to incidents within agreed SLAs, ensuring proper prioritization and categorization Document knowledge and resolutions for wider … and events Build effective relationships with stakeholders Identify opportunities for process improvement. Support and manage projects as required Professional Skills & Experience: Experience with IT incident management tools. Stakeholder management up to director level. Experience managing third-party solution providers. Ability to investigate and implement remedial actions. Experience … such as Service Now. Functional Skills/Attributes: Proficiency in Microsoft Office tools. Up-to-date knowledge of ICT technologies. Familiarity with IT service management tools like SNOW. Understanding of industry trends and best practices (ITIL, ISO 27001, etc.). Experience with asset management tools like Lansweeper. Proficiency more »

to a significantincident. The GOCC is also used to support Restrata training operations, and you may also be required to supporttraining. Day-to-day management of the Emergency Control Room Operators and the GOCC is the responsibility of theResponse Supervisor. Whilst on duty you will be the primary point … go the extramile in pursuit of the best outcome for the client. Demanding though it may be, the role of CRO offers exposure toincident management and HSE culture and the experience of working with multinational clients on critical projects. When not on duty or on standby, you will also … Monitor tracked of personnel worldwide. Monitor and respond to Radar Early Warning Systems Maintain a library of training and operational reference material. Assist project management and consultancy colleagues in facility upkeep and client welfare. Act as the primary point of contact for logging a client’s Restrata Platform related more »

undertaken must be logged via a Service Desk Reporting Tool and this must be kept up to date and accurately and clearly indicate the incident details and remedial actions taken. · Escalate all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst … teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on project assignments Behavioural skills required: · Must have very good customer facing skills and be well presented · Must have an assertive, confident, positive and a professional manner · Ability to engage and communicate effectively with … Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10 Excellent support experience more »

the environment, and compliance with relevant regulations and standards within the organisation. This position involves a combination of risk assessment, regulatory compliance, training, and incident management. PRINCIPLE DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS) Regulatory Compliance: Stay abreast of local, national, and international regulations pertaining to environmental health and safety, ensuring … effective occupational health service to satisfy the requirements of the business and legislation to comply with all legislative wellbeing health checks. Support in the Management of all EHS data including statistical information and incident reports etc. Environmental Management: Integrate Environmental, Social, and Governance (ESG) principles into EHS … initiatives, working to enhance the organization's sustainability performance, foster stakeholder trust, and drive long-term value creation through responsible business practices. Maintain waste management strategies to minimise environmental impact and promote sustainability initiatives within the organisation, including waste reduction, recycling programs, and proper disposal practices in compliance with more »

for relevant platforms, activities and processes, as well as supporting the central points of customer contact and first or second level support using the incident management, change management and request fulfilment processes. Day-to-day, you’ll be: Providing efficient and effective cyber security support Supporting with … also be an advantage. On top of this, you’ll bring: • Experience of end-to-end security response, including analysis of security events and incident escalation • The ability to perform triage and response activities along with root cause analysis on security incidents and events • A background in cyber security … and experience in security operations, including incident and event management experience • Knowledge of networking protocols and routing which includes malware analysis techniques • Excellent stakeholder management and interpersonal skills more »

within the Digital Technology function for an aerospace and defence company. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems. This role is based in Livingston, Glenrothes or Harlow 2 days per … Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds patch management) Ensure adherence to best practices and integration processes Develop, build, test and maintain gold images containing operating system and core applications for distribution to … for performance and capacity, ensuring responsiveness and availability of services are maintained. Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management more »

and malware Host forensics, network forensics, and malware analysis techniques Network traffic analysis, endpoint activity analysis, and log analysis techniques Understanding of enterprise cyber incident management and response processes Understanding of enterprise cybersecurity controls and failure modes - Excellent technical communication skills (oral and written) including experience briefing executive … management - Excellent organization and resource management skills - Excellent capability to prioritize multiple and concurrent urgent tasks - Excellent customer service skills and ability to quickly establish technical credibility and rapport with customers - Team player with the ability to work autonomously in a fast-paced, dynamic environment - Passionate about information … Training: Professional degree relevant to cybersecurity or intelligence analysis or equivalent work experience within a technical information security-related role such as Security Operations, Incident Response, or Threat Intelligence analysis Relevant governmental, military, commercial training and experience in cybersecurity and other industry standard certifications are a plus Professional certifications more »

to green-field projects as well as modernising the existing stack Support the products built through their entire life cycle, including testing, production and incident management Contribute to key technical decisions through collaboration/feedback with peers and management ensuring that decisions align with the broader organisational more »

PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution … Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations … Perform detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be more »

the Sword team in the role of EUC Team Lead. This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while minimizing any negative … our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient growth with little … with the customer and other 3rd parties. ITIL Foundation Qualified Experience in the IT industry Experience in a service Desk and desktop environment including Incident Management, Problem Management and Change Management Excellent communication skills with all levels of staff within the organisation and customer Excellent organization more »