9 Permanent Incident Management Jobs in Scotland

agreements (SLAs), managing service performance metrics, and ensuring compliance with IT security and regulatory standards. If you have a strong background in IT service management and a passion for delivering exceptional service, we want to hear from you. Responsibilities: Develop, manage, and negotiate SLAs (Service Level Agreements) and KPIs … Key Performance Indicators) to monitor service performance and ensure alignment with business objectives. Oversee the delivery of services, including incident management, problem management, change management, and service request fulfillment. Collaborate with cross-functional teams to identify and implement process improvements to enhance service delivery efficiency and … fostering a culture of collaboration, accountability, and continuous improvement. Requirements: ITIL certification (ITIL Foundation certification as a minimum). Proven experience in IT service management, with a strong understanding of ITIL principles and best practices. In-depth knowledge of IT security and compliance standards, including ISO/IEC more »

Main Responsibilities: Handle Level 1st, 2nd, and some 3rd support calls, reaching out to external resources when necessary Utilise IT Workflow System for efficient management of work items raised by business users. Respond to incidents within agreed SLAs, ensuring proper prioritization and categorization Document knowledge and resolutions for wider … and events Build effective relationships with stakeholders Identify opportunities for process improvement. Support and manage projects as required Professional Skills & Experience: Experience with IT incident management tools. Stakeholder management up to director level. Experience managing third-party solution providers. Ability to investigate and implement remedial actions. Experience … such as Service Now. Functional Skills/Attributes: Proficiency in Microsoft Office tools. Up-to-date knowledge of ICT technologies. Familiarity with IT service management tools like SNOW. Understanding of industry trends and best practices (ITIL, ISO 27001, etc.). Experience with asset management tools like Lansweeper. Proficiency more »

and malware Host forensics, network forensics, and malware analysis techniques Network traffic analysis, endpoint activity analysis, and log analysis techniques Understanding of enterprise cyber incident management and response processes Understanding of enterprise cybersecurity controls and failure modes - Excellent technical communication skills (oral and written) including experience briefing executive … management - Excellent organization and resource management skills - Excellent capability to prioritize multiple and concurrent urgent tasks - Excellent customer service skills and ability to quickly establish technical credibility and rapport with customers - Team player with the ability to work autonomously in a fast-paced, dynamic environment - Passionate about information … Training: Professional degree relevant to cybersecurity or intelligence analysis or equivalent work experience within a technical information security-related role such as Security Operations, Incident Response, or Threat Intelligence analysis Relevant governmental, military, commercial training and experience in cybersecurity and other industry standard certifications are a plus Professional certifications more »

IT support/Service Management Engineer Contract: 12 Months Inside IR35 Day Rate: £170 per day Location: Glasgow The expectation is 5 days working in the office with ad hoc flex if/when required. Job Description: Responsible for supporting the current desktop environment along with a high number … part of the wider team who are based in Glasgow. The successful candidate should already have a sound level of IT support/Service Management experience and be willing to learn and take ownership of supporting the Dublin office. The role's responsibilities will progress towards: Day to day … operational support of the desktop environment End point troubleshooting of hardware, operating systems, Microsoft suite - O365) Application troubleshooting and incident management across a range of standard and proprietary applications Provide local IT infrastructure support across a range of technologies, including network, voice and server Support of voice and more »

undertaken must be logged via a Service Desk Reporting Tool and this must be kept up to date and accurately and clearly indicate the incident details and remedial actions taken. · Escalate all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst … teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on project assignments Behavioural skills required: · Must have very good customer facing skills and be well presented · Must have an assertive, confident, positive and a professional manner · Ability to engage and communicate effectively with … Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10 Excellent support experience more »

to green-field projects as well as modernising the existing stack Support the products built through their entire life cycle, including testing, production and incident management Contribute to key technical decisions through collaboration/feedback with peers and management ensuring that decisions align with the broader organisational more »

consistent engineering activity across our operations and projects. An additional accountability of this role is the development and ownership of the FPS Functional Safety Management System (FSMS). The FSMS provides clear instruction and guidance for the management of Safety Instrumented Systems in compliance with the requirements of … SPA) for our standards and processes relevant to the design, operation and maintenance of instrumentation and protective systems Develop and own our Functional Safety Management System (FSMS) in compliance with the requirements of EN 61511. Provide I&PS engineering resource and assurance to projects and set piece activity, including … and provide assurance of business wide I&PS competency and discipline health Technical review and approval relevant discipline MOCs Provide I&PS expertise to incident investigations Define long term opportunities for I&FS improvements Input into I&PS related risk packs, including definition of risk reduction actions Ownership of more »

levels), while assisting with the delivery of projects within the teams' focus - this includes out of hours. Additionally, you'll provide technical support (including incident and problem resolution for systems and processes in complex environments) Specific activities you could carry out may include; Support and implement changes to our … working effectively with the project teams to ensure an efficient handover to support. Represent our support team in WAR room/conference calls with incident management and technical teams collaborating to restore service. Support testing cycles and cycling this back with collaboration to test managers on results Provide more »

the environment, and compliance with relevant regulations and standards within the organisation. This position involves a combination of risk assessment, regulatory compliance, training, and incident management. PRINCIPLE DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS) Regulatory Compliance: Stay abreast of local, national, and international regulations pertaining to environmental health and safety, ensuring … effective occupational health service to satisfy the requirements of the business and legislation to comply with all legislative wellbeing health checks. Support in the Management of all EHS data including statistical information and incident reports etc. Environmental Management: Integrate Environmental, Social, and Governance (ESG) principles into EHS … initiatives, working to enhance the organization's sustainability performance, foster stakeholder trust, and drive long-term value creation through responsible business practices. Maintain waste management strategies to minimise environmental impact and promote sustainability initiatives within the organisation, including waste reduction, recycling programs, and proper disposal practices in compliance with more »