20 Permanent Incident Management Jobs in the South West

empowerment in our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the incident management process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of the … incident the IP Specialist takes on the role of problem manager and opens a problem for investigation on the root cause or other improvements. The IP specialist is responsible for all communication during the lifecycle of the incident & problem. The IP Specialist is also responsible for detecting trends more »

Position Title - Incident manager (Bristol, England) Work From office only Location - Bristol England Role- Full time Job Description: · Client’s software group is looking for an energetic and self-driven professional to join our team. Group’s mission is to provide best in class software services delivered to the … you to take accountability for any highly visible, complex and SLA impacting issues that occur across the Client’s SaaS service offering. · Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and … business operations. · Ultimately accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit. Responsibilities: Skills: · Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in more »

Insight Global is looking for a full-time, permanent Senior Incident Manager in Bristol. Salary: £70k+ Location: Bristol, on site 5 days a week This role will support a global operations team. This individual will be required to take accountability for any highly visible, complex, and SLA impacting issues … that occur across the SaaS service offerings. This person will be the functional process owner for the Incident and Major Incident Management processes. They will also manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible … service and business operations. Ultimately, they will be accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for particular customers, stakeholder and business units. This is a great opportunity for an energetic and self-driven professional who wants to be a more »

Major Incident Manager - £65,000 - £75,000 + Bonus & Benefits (Package £100 - £120K+) Bristol (Office Based) – Technology Infrastructure Overview: An exciting opportunity has arisen with a market leading software company for an experienced MIM. We are looking for a self-driven professional, to assist with operational support of customer … service levels of availability of the mission critical software services provided. Role & Responsibilities: Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in line with Incident Management process per SOW Own the Process governance and adherence – call out and … educate/re-educate on process non- adherence. Functional process owner for the Incident and Major Incident Management process Taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations When required, act as more »

the world's most recognizable and innovative organizations. Job Description: Astreya is looking for an experienced IT Technical Support Generalist with experience in inventory management to join our services team. You will work to support Astreya’s ever-expanding customer base and ensure support results in consistently high quality … clients. Responsibilities: ● Setup and configuration of all MAC OS, PCs ● Knowledge in zero touch deployment for MACs and PC ● Experience with JAMF self-service management and command-line ● Imaging and reimaging of MAC’s Laptops to latest OS Version and Windows ● Backup and Restoration of End User Data ● Provide … resolved within the SLA. ● Proactively communicate to your supervisor when you encounter errors in documented support procedures. ● Track IT assets and follow the inventory management guidelines Desktops, Laptops, Tablets, and other peripheral equipment ● Adhere to incident management, problem management, change management, and knowledge management more »

Incident Manager/Major Incident Manager Permanent - Corsham, Wiltshire. £40,000 - £45,0000 Fulltime onsite. Must be eligible for SC level security clearance. We have an exciting opportunity for an Incident Manager to join our client on a permanent basis in Corsham. This role is a site … and drive incidents to resolution/remediation • Be an advocate of the customer and drive ticket progression to the highest levels of quality • Perform incident trend analysis to identify potential problems • You will work with multiple support teams to ensure SLA compliance for all incidents • Perform both reactive and … proactive Problem Management, driving permanent resolution to ensure that tickets are reduced and problems across the estate decrease, driving stability and experience • Perform governance around both the Incident and Problem Management processes Essentials Skills/Experience • Able to demonstrate a proven track record in the effective delivery more »

My client is a multinational software organisation, working across multiple channels and services. They are looking to hire 2 Major Incident Managers for their global SaaS and cloud services team, to be based in their Bristol office. You will be working as part of a global operations team with … The role requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and … business operations. Ultimately accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit. Key responsibilities: First point of contact for all Cloud Operations managed major incidents Drive all major incidents through the rigorous adoption more »

implementation of new systems and control processes Experience working in collaboration with third party vendors and external cloud service providers Understanding of cyber security incident procedures and security incident management frameworks, processes, and associated response measures Understanding and knowledge of infrastructure; application; and security technologies Indotronix is more »

About the role It's an exciting time to join the Cybersecurity Incident Response team here at AXA, with significant investment planned in all UK&I businesses to transform & deliver new digital services to our customers and streamline and automate our business processes. To help us manage our cybersecurity … to the need of AXA in a manner that is admissible in court and in line with relevant standards Act as a forensic and incident handler providing design input into the IT project lifecycle Work with the security analysts to provide recommendations on security mechanisms Support the maintenance, testing … and execution of the AXA UK Security Incident Management framework Provide cyber threat intelligence to in scope UK entities Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure more »

and knowledge to the service provided to our prestigious customers. You will provide 1st and 2nd line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. This role is full time and permanent at 37 hours per … to learn and we will provide the necessary training for the right applicant. However, experience in the below would be beneficiary: Linux administration Virtualisation management (VMWare) Windows administration Active Directory and authentication administration System data flow ITIL service manager ITIL asset manager Problem solving/troubleshooting Qualifications for the more »

and knowledge to the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service manager more »

and knowledge to the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service manager more »

opportunity for a talented Security Manager to oversee the delivery of operational security at a site in Yeovil. If you have first class people management skills with the ability to drive service excellence then we are keen to hear from you. This role will see you provide operational and … strategic leadership to a large site security team. Prior security management experience is essential. In particular, experience leading large site based teams is preferred. Applicants should meet the following criteria: Experience managing the delivery of operational security A people manager with experience leading large teams (15+) A passion for … officers in the delivery of a first class security service Conduct and monitor staff appraisals and encourage further development Staff training and development Rota management Implementation of policies, SOP’s, AI’s, emergency preparedness etc. Incident management and response Safeguarding of various assets to include people, buildings more »

Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams with technical tasks, including verification of data generated by machine-learning processes … a high level of customer service to our client base. ● Learn our application and service to provide technical support. ● Operate our ticketing system for incident management, request fulfillment, and customer communications including phone enquiries. ● Work to predefined procedures and respond to customers in line with company policy. ● Carry … requests. ● Verification of acquired and generated data. ● Assist the Service Manager with periodic reporting. ● Perform data quality processes as required. ● Interact with effective asset management processes Personal Qualities and Experience Essential: A collaborative approach to working. Strong communication skills - written, on the phone and in person. Confident user of more »

maintenance activities, critical systems, and the planning of releases related to production applications. They will also coordinate and communicate with impacted stakeholders as per incident management process through to restoration. Finally, they will provide mentorship when necessary to upstream teams (both internal and vendors) to reduce escalations and … focus on delivery Extensive troubleshooting and problem-solving skills with respect to application technologies Ability to communicate effectively at all levels up to senior management Plusses: A degree in Systems Engineering, Computer Science or related fields with related experience preferred Experienced and confident in at least one scripting language more »

of services to deliver complete, seamless IT solutions. You will be responsible for:- Expert technical analysis and recommendations Risk and Issue Identification Problem and Incident Management Effective technical control and direction across multiple technical disciplines Identifying, responding, and reacting to changes in the technical landscape Technically you will more »

services running within the cloud-native infrastructure, and independently identifying and resolving a broad range of issues that might arise. Overseeing patching, access, and incident management. Ability to adopt, configure, and maintain third party products taking into account concerns such as security, cost, and functionality. Critically evaluating the delivery more »

Print Service, this role is to support and maintain devices within a specified client account based on site. Utilising both remote monitoring software and incident management applications the Onsite Service Assistant will provide first level service support (hardware and software). Acting as Apogees front-line representative, the … service requests Mapping Desktop Print Queues and Troubleshooting Attend to basic break/fix for printer jams and/or other minor issues Consumable management/Re-stock (Ink/Toner Order and Installation) including recycling Monitor a large fleet of print devices Ensuring client devises are operating correctly more »

Print Service, this role is to support and maintain devices within a specified client account based on site. Utilising both remote monitoring software and incident management applications the Onsite Service Assistant will provide first level service support (hardware and software). Acting as Apogees front-line representative, the … service requests Mapping Desktop Print Queues and Troubleshooting Attend to basic break/fix for printer jams and/or other minor issues Consumable management/Re-stock (Ink/Toner Order and Installation) including recycling Monitor a large fleet of print devices Ensuring client devises are operating correctly more »

and availability Perform systems administration activities to ensure the smooth operation of applications across multiple platforms Coordinate and communicate with impacted stakeholders as per incident management process Demonstrate ownership of events and incidents through to restoration Support critical systems that handle sensitive and proprietary data Create, maintain and more »