9 of 9 Permanent Incident Management Jobs in Surrey

customer satisfaction through operational excellence and efficient service management. Key Responsibilities: Lead day-to-day operations of the IT and Telecoms service delivery team. Oversee technical support, service requests, incident management, and proactive monitoring. Ensure timely resolution of customer issues across IT infrastructure, networks, cloud solutions, telecoms platforms, and satellite communications. Collaborate closely with sales, project delivery, and … services. Monitor service performance against SLAs, KPIs, and drive continuous service improvement. Conduct performance reviews, mentor team members, and support professional development. Provide regular reports and updates to senior management on service metrics and customer satisfaction. Ensure compliance with company policies, security standards, and industry regulations. What They Are Looking For: Proven leadership experience in IT and Telecoms service … infrastructure, cloud solutions, networking, and satellite communications. Excellent team leadership, organisational, and customer service skills. Ability to manage complex service environments and balance multiple priorities. Strong understanding of service management principles (ITIL or equivalent desirable). Excellent problem-solving, decision-making, and communication skills. Vendor management experience preferred. Relevant qualifications in IT, Telecoms, or Network Engineering. Based in More ❯

The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with … agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role has line management responsibilities of 3 team members. The successful Service Desk Team Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with … agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role has line management responsibilities of 3 team members. The successful Service Desk Team Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you’ll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with … agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role has line management responsibilities of 3 team members. The successful Service Desk Team Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives More ❯

Job Details Position Summary Cencora seeks an attorney with significant experience in data governance, privacy, cybersecurity, and emerging artificial intelligence issues to provide strategic legal advice on data risk management and innovation priorities. This role reports to the Assistant General Counsel - Data Governance, Privacy, and Cybersecurity and collaborates with legal, business, and functional teams across the enterprise. While part … privacy, cybersecurity, and AI laws, regulations, and guidance. The candidate must have strong analytical skills and deliver pragmatic, business-oriented legal services in a fast-paced technology environment. Project management and prioritization skills are essential, along with the ability to provide strategic insights for compliance and governance in emerging data and technology law areas. Primary Duties and Responsibilities Advise … cybersecurity, emerging AI laws across multiple jurisdictions, including cyber disclosures to regulators like the SEC. Healthcare laws are a plus. Ability to synthesize legal themes across jurisdictions for risk management advice in multi-country projects. Experience managing outside counsel and liaising with experts such as law firms, consultants, and forensic specialists. Ability to understand new business models and technology More ❯

an attorney with significant experience in the areas of data governance, privacy, cybersecurity, and emerging artificial intelligence issues to provide strategic legal advice in addressing Cencora's data risk management and innovation priorities. This role will report to the Assistant General Counsel - Data Governance, Privacy, and Cybersecurity and will collaborate with other legal, business, and functional teams across the … and the ability to deliver business-oriented, pragmatic, and efficient legal services in a fast-paced, changing technology environment. The successful candidate will also have strong prioritization and project management skills. This suite of skills includes the ability to provide strategic insights to compliance partners tasked with operationalizing privacy and cybersecurity compliance along with developing governance mechanisms for emerging … contract provisions dealing with privacy, cybersecurity, AI, and other data protection and operational continuity issues. This work also envisions creating template agreements and associated playbooks to expedite contracting issue management in privacy, cyber, and AI law arenas. Assess and help mitigate harms associated with privacy and cybersecurity incidents through clear communication, disciplined issue escalation, and partnership with other privacy More ❯

in new and exciting ways. Responsibilities About the Role: This for a Client Services Project Manager is assigned to a specific campus and are responsible for the control and management of all client requirements within their Area of Responsibility (AOR). This role will be direct client facing and work in support of client requirements. Predominantly based between Corsham … Update Client Fit Out Schedule. Update Risks and Issues Log as required. Update Supplier Portals if applicable. Resolve any incidents and confirm to Head of Client Services when complete. Incident Management and Resolution. Project Closure On completion inspect installation with supplier. Create Snag List and confirm Timescales for resolution. Issue Practical Completion certificate (PCC) and arrange handover with … Skills & Experience Required: Strong technical knowledge of both: Data Centre Infrastructure (power, cooling, cabling, fitouts) Physical Security Systems (access control, CCTV, intrusion detection) Extensive experience in project or operations management within data centres, critical infrastructure, or physical security environments. Demonstrated success in building and leading high-performing teams. Experience with P&L ownership, budgeting, and financial reporting. Strong client More ❯

will be required to champion compliance, at all levels across the organisation. Reporting to the Compliance and Data Protection Manager the remit of the role includes: Data Protection - Data incident management, impact assessments, Training, audits, compliance and support to Data Champions. FOI Requests - supporting SLT and collating information. Policy register - working with the SLT to ensure Policy Register … updates on Web content and provide termly updates and training where required. Experience required Graduate level or with commensurate experience GDPR, working knowledge and practical implementation Experience in Educational Management, compliance and/or data protection Good working knowledge of Microsoft 365 This is a fantastic organisation, making a difference to the outcomes for disadvantaged children across London. An More ❯