and or processes that are leading to an increase in incidents and highlighting new and emerging trends to make recommendations that support an efficient IncidentManagement experience. Benefits include: Competitive salary Additional bonus 25 days holiday (plus option to buy/sell 5 days) Excellent Training Career progression more »
Enfield/Harrow/Swindon area (mobile role), England
HPE CDS
Communication skills IT skills Problem solving skills Presentation skills Analytical skills Team working Initiative Strong interest in networking Full UK Driving Licence Network Fundamentals Incidentmanagement experience Networking career aspirations ITIL fundamentals (beneficial) Networks and Communications Positive attitude Face-to-face and virtual work Willing to learn Quick more »
Lydiard Fields, Great Western Way, Swindon, England
NODEONE LIMITED
service desk SLAs. · Working closely with the Engineering Manager and project coordinator ensuring the smooth running of the Service Desk and Project Coordination. · Creation, management, and development of monthly client reports. · Identification of trends and reporting any problems to management. · Ensure you and the team follow incidentmanagement, problem management and change management processes. · Responsible for software & hardware asset management. · Dealing with customer feedback, tracking responses. · Ability to build key relationships internal and external customer. · From time to time you may be required to support the sales team in meetings, or by providing documents/… focus is the provision of IT services, delivered through many of the leading Systems and Network Integrators across Europe. NodeOne is led by a management team with proven track records in the IT service arena and has experience of building services fit for today and tomorrow. At NodeOne we more »