and or processes that are leading to an increase in incidents and highlighting new and emerging trends to make recommendations that support an efficient IncidentManagement experience. Benefits include: Competitive salary Additional bonus 25 days holiday (plus option to buy/sell 5 days) Excellent Training Career progression more »
Willingness to be on-site in Corsham 5 days per week Experience required: SOC transformations and operations Developing security operation processes and procedures Vulnerability Management - using Tripwire and Tanium IncidentManagement - using DCC and Elastic Stack Endpoint security - using vSphere, SolarWinds, Trend Intelligence Driven Defence, Cyber Kill …/CYBER SECURITY/LEAD/LEAD CONSULTANT/LEAD CYBER CONSULTANT/LEAD CYBER SECURITY CONSULTANT/SOC/SOC OPERATIONS/VULNERABILITY MANAGEMENT/INCIDENTMANAGEMENT/NIST/ENDPOINT SECURITY/CORSHAM/BRISTOL/SOUTHWEST/DV/DV CLEARED/DV CLEARANCE more »
and or processes that are leading to an increase in incidents and highlighting new and emerging trends to make recommendations that support an efficient IncidentManagement experience.Benefits include:Competitive salaryAdditional bonus25 days holiday (plus option to buy/sell 5 days)Excellent TrainingCareer progressionGood pension schemeLife insurance/ more »
TTP Your skills and experience Important skills and experience: SOC operations and transformation, Developing security operating procedures and processes, Producing dashboards and reports, Vulnerability Management utilising Tanium & Tripwire IncidentManagement utilising Elastic Stack and DCC and Endpoint security utilising Trend, SolarWinds and vSphere Cyber Kill Chain (CKC more »
outstanding service for our clients. Responsibilities: Technical Support: Provide 2nd line technical support to end-users, addressing hardware and software issues promptly and efficiently. IncidentManagement: Take ownership of customer incidents or service requests, seeing them through to resolution. Ticket Management: Monitor support ticket queues, ensuring timely … Experience: At least 4 years of experience in a commercial IT support environment, preferably within a Managed Service Provider. Technical Proficiency: Familiarity with service management toolsets (e.g., ServiceNow) and best practices (ITIL). Proficiency in diagnosing and troubleshooting complex IT issues. Knowledge of various versions of MS Windows, basic more »
Inside IR35 Largely Remote - Corsham circa 1-2 days per month 6months+ SC Clearance Required The Role Responsible for supporting the customer and the incident process. As well as business analyst skills the role requires significant customer relationship management and a basic technical understanding of cloud technologies. There … an understanding of clients specific configuration. Experience Requires a good understanding of ITSM tooling and work between teams to optimise and drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira). Requires a thorough knowledge of core ITIL processes (IncidentManagement, Request Fulfilment, Change Request as a minimum). Drive adoption of a Level one Incident Service Desk with an outsourced provider. An understanding of Agile methodologies is essential, and DevOps desirable. Expectation to demonstrate the following competencies: IncidentManagement, Service Catalogue Management, Service more »
Lydiard Fields, Great Western Way, Swindon, England
NODEONE LIMITED
service desk SLAs. · Working closely with the Engineering Manager and project coordinator ensuring the smooth running of the Service Desk and Project Coordination. · Creation, management, and development of monthly client reports. · Identification of trends and reporting any problems to management. · Ensure you and the team follow incidentmanagement, problem management and change management processes. · Responsible for software & hardware asset management. · Dealing with customer feedback, tracking responses. · Ability to build key relationships internal and external customer. · From time to time you may be required to support the sales team in meetings, or by providing documents/… focus is the provision of IT services, delivered through many of the leading Systems and Network Integrators across Europe. NodeOne is led by a management team with proven track records in the IT service arena and has experience of building services fit for today and tomorrow. At NodeOne we more »