2 Permanent Incident Management Jobs in Wiltshire

the world's most recognizable and innovative organizations. Job Description: Astreya is looking for an experienced IT Technical Support Generalist with experience in inventory management to join our services team. You will work to support Astreya’s ever-expanding customer base and ensure support results in consistently high quality … clients. Responsibilities: ● Setup and configuration of all MAC OS, PCs ● Knowledge in zero touch deployment for MACs and PC ● Experience with JAMF self-service management and command-line ● Imaging and reimaging of MAC’s Laptops to latest OS Version and Windows ● Backup and Restoration of End User Data ● Provide … resolved within the SLA. ● Proactively communicate to your supervisor when you encounter errors in documented support procedures. ● Track IT assets and follow the inventory management guidelines Desktops, Laptops, Tablets, and other peripheral equipment ● Adhere to incident management, problem management, change management, and knowledge management more »

Incident Manager/Major Incident Manager Permanent - Corsham, Wiltshire. £40,000 - £45,0000 Fulltime onsite. Must be eligible for SC level security clearance. We have an exciting opportunity for an Incident Manager to join our client on a permanent basis in Corsham. This role is a site … and drive incidents to resolution/remediation • Be an advocate of the customer and drive ticket progression to the highest levels of quality • Perform incident trend analysis to identify potential problems • You will work with multiple support teams to ensure SLA compliance for all incidents • Perform both reactive and … proactive Problem Management, driving permanent resolution to ensure that tickets are reduced and problems across the estate decrease, driving stability and experience • Perform governance around both the Incident and Problem Management processes Essentials Skills/Experience • Able to demonstrate a proven track record in the effective delivery more »