1 to 25 of 383 Incident Management Jobs

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In more »

to building, deploying, and operating our Cyber capabilities to fortify our defenses, employing innovative and cutting-edge cyber technologies. Our duties span cyber threat management, real-time attack detection and prevention, and swift remediation, integrated with advanced artificial intelligence and machine learning. Additionally, we leverage Cyber DevOps automations to … and setting the Cyber framework and Security compliance policies across the company, including the development of robust Business continuity plans, disaster recovery, and critical management plans to ensure the resilience of our operations in the face of cyber threats and other emergencies. Key Competencies Technical Significant experience in Cyber … OT, and IP networks, including IPSec VPNs, Firewalls, SIEM, IPS/IDS, AV/EDR solutions, LDAP/AD, etc. Expertise in Privileged Access Management and related tools High level of expertise in Vulnerability and Compliance Management; DDOS protection Hands-on experience in Cyber Security engineering and design more »

troubleshooting best practices and transparency within and across MS teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer more »

in-person. Diagnose and troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise manner. Incident Management - Log and track incidents in the service desk ticketing system. Prioritise and escalate incidents based on urgency and impact. Ensure timely resolution … agreements (SLAs). Customer Service - Deliver excellent customer service by actively listening to users and empathising with their concerns. Keep end-users informed of incident progress, notifying them of impending changes or agreed outages. Provide user training and support for various applications and technologies. Documentation - Create and maintain accurate … Collaboration: - Collaborate with other IT teams and Service Providers to resolve complex technical issues. Escalate issues to appropriate teams or specialists when necessary. Problem Management- Monitor and report on recurring issues to help identify root causes and prevent future incidents. Contribute to the development of proactive solutions to common more »

and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams. Identify cases that require escalation. Create and maintain incident management requests to product group/engineering group. Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer … in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. more »

and knowledge to the service provided to our prestigious customers. You will provide 1st and 2nd line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. This role is full time and permanent at 37 hours per … to learn and we will provide the necessary training for the right applicant. However, experience in the below would be beneficiary: Linux administration Virtualisation management (VMWare) Windows administration Active Directory and authentication administration System data flow ITIL service manager ITIL asset manager Problem solving/troubleshooting Qualifications for the more »

Conduct regular checks on IT systems to proactively identify and address issues. Performance Optimisation: Develop and implement strategies to enhance system performance and reliability. Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution. Team Leadership: Mentor and guide a team of IT … and refine maintenance processes and procedures to enhance efficiency. Security Oversight: Ensure the integrity and security of systems in compliance with industry standards. Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution. Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities more »

platforms) SuccessFactors (or other Tier 1 SaaS based platform) certified Experienced in ensuring operational availability of major SaaS based platforms and well versed in Incident and Major Incident Management Direct line management experience Budgetary experience Experienced in working with 3rd party suppliers Skilled stakeholder manager with more »

for this particular role. Salary: £47,683 What you'll be doing: Ensuring security incidents are handled, and managed, in accordance with the Air Incident Management Processes and Playbooks for a multitude of scenarios across all domains of security - Physical, Personnel, Technical and - support to/triage of … Cyber Security incidents Assisting in reviewing, triage and management security incidents across all BAE Systems businesses including Europe & International (E&I), Falconworks, Operations, FCAS and US Programmes (USP) Supporting the Security Incidents and Investigations Manager when conducting investigations within conjunction with wider business functions (i.e. HR, Legal, Ethics, Enterprise … by championing and modelling behaviours that demonstrate and adhere to BAE Systems values and code of conduct Your skills and experiences: Essential: Understanding of incident and investigations management/discipline, processes and procedures and maintaining a case load Investigation and interview skills To have a proactive approach to more »

Calypso Software Developer - London Our Client is seeking a Senior Calypso Software Developer with 3 to 5 years experience. Calypso V14 as its Collateral Management system and are investigating introducing further business lines like cash management, FX and securities. The Client are looking to build a team of … code changes according to timescales provided. Manage service integration and transition from CTB. Develop and conduct regression and NFR testing Follow the change and incident management process. ITIL preferred Act as Second, Third Line RTB escalation Provide regular updates regarding development progress. Mentor and support junior members of more »

Incident Support Manager Permanent Manchester: £36,000 - £45,000 Guildford: £39,000 - £48,000 Hybrid Working Are you a problem solver with strong organisation skills? Can you communicate effectively and facilitate discussions when working with multiple business stakeholders ? Experienced data handler with demonstratable proficiency in Microsoft Excel? As the … Incident Support Manager, you will be supporting the Series Delivery Incident Management process through the facilitation and management of incidents arising during the delivery of our qualifications and exam series. You will be responsible for producing all data that supports our regular and ad hoc reporting … a gym, a games room and a yoga studio at our Manchester office. What do I need to be successful? Strong interpersonal and stakeholder management skills, including the ability to effectively negotiate and influence a variety of stakeholders. Strong problem solving skills Expertise in leading and influencing cross-functional more »

an IT End-User Service or Desktop Services role Experience of Microsoft 365 Deployment and Operations SCCM knowledge is essential ITIL knowledge is essential Incident management understanding Solid communication skills and with experience of working in a support team There will be a two stage interview process, initially more »

of Contact: Handle AV related incidents and service requests received via our phone support. Customer Service: Provide a warm and welcoming customer service experience. Incident Management: Log and resolve service requests and incidents via various platforms like Outlook, Cherwell, MS Teams, Access database etc. Team Collaboration: Work closely more »

and will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity incident management processes, ensuring team compliance, scheduling regular meetings, ensuring governance and controlled change management, analyzing … incident trends, and providing continuous improvements. Responsibilities: Provide Level 3 (L3) support 24/7 for technical issues within the IT infrastructure. Setting up the incident management and high-severity incident management process. Ensuring the team stays compliant with all relevant processes and regulations. Scheduling … and conducting all necessary regular meetings to ensure open communication and progress tracking. Ensuring governance, scheduled reporting, open communication, and controlled change management. Analyzing incident trends and providing continuous improvements to prevent future incidents. Managing team on-call third line out of hours support coverage for 18:00 to more »

Role: Incident Management/Service Management Location: Crewe, UK Role Overview: The Incident Management Service role is pivotal in ensuring timely resolution of customer IT issues within agreed Service Level Agreement (SLA) targets. The incumbent will play a critical role in incident escalation, communication … and coordination with internal and external stakeholders. This position requires expertise in Incident Management processes, strong leadership skills, and a proactive approach to problem-solving. Technical Skills: Facilitate incident management processes to ensure timely resolution of customer IT issues. Develop and document incident processes and … protocols. Utilize the 8D methodology to investigate and resolve incidents, producing regular incident summary reports. Ensure availability of services and underlying infrastructure in alignment with business needs and contractual obligations. Develop a knowledge base for internal and external support teams to increase the First Time Fix (FTF) rate of more »

years of experience in handling calls/emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important. Skills Required: Excellent Communication skills in English and French (spoken and written). Handling … the voice calls. ITIL process on Incident Management and Service Request fulfilment. Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard … the team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues. Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. Proactive problem management more »

different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT Service Management function, will own the day-to-day execution of Service Delivery and Major Incident Management … all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a collaborative … and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery Management will develop and embed processes throughout Technology Services that focus on delivering service excellence to our Brambles users, this will include the delivery of improved Incident Management more »

support managers with solid experience of the SDLC, API’s/Web App integration & ITIL, specifically having been responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a … the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through more »

Senior Incident and Problem Manager - Leeds + On-call £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Senior Incident and Problem Manager to focus on the governance of IT incidents and problems with the aim … to reduce any business disruption. The ideal Senior Incident and Problem Manager will be responsible for managing the full problem life cycle and act as the lead in the Incident and Problem Management team. Responsibilities of the Senior Incident and Problem Manager: - Take full ownership of … incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within complex environments. - End to end management of all problems. - Manage and report on problem activities and make sure that CSFs more »

Job Title: SVP Service Management Location: United Arab Emirates Job Purpose: This is a senior-leadership role within Technology Service Management shaping and leading the bank’s digital service management agenda for Continuous improvement aligned to the overall digital strategy and business’ priorities. You will provide leadership … in various service operation processes that include incident management, configuration management, change management, release management and problem management. The job requires the aspirant to provide leadership and expertise in modern service management methods and processes. Key Qualifications: Deep background within Banking/10 years … + in a Service Management function. Solid practitioner level skill in service management functions (Change, problem and incident). Strong interest/knowledge of emerging technology trends and applications. Responsible for encompassing all critical service functions of technology and ensure frictionless experience of technology services. Accountable for more »

leader following a retirement within the team. This vacancy has opened up a great opportunity for a current Service Desk Manager to expand their management skillset within a multi-billion pound, globally recognised manufacturing setting. - ✍ About the Role ✍ We are on the lookout for an experienced, people-first manager … a rapidly expanding function that has ambitious growth plans over the next year. - The team itself is responsible for the consistent application of the Incident Management, Request Management, and Service Desk processes & procedures. However, this role is suited to someone that is passionate about staff development, refining … modern way; rejecting traditional manager/team member dynamics in a genuinely honest, feedback-driven environment. - 🌟 Key Responsibilities 🌟 Lead day-to-day activities for Incident Management, Request Management and Service Desk processes within region and ensure reference/help documentation is available to support these activities. Collaborate more »

the world's most recognizable and innovative organisations. Job Description Astreya is looking for an experienced IT Technical Support Generalist with experience in inventory management to join our services team. You will work to support Astreya’s ever-expanding customer base and ensure support results in consistently high-quality … clients. Responsibilities: Setup and configuration of all MAC OS, PCs Knowledge in zero-touch deployment for MACs and PC Experience with JAMF self-service management and command-line Imaging and reimaging of MAC Laptops to the latest OS Version and Windows Backup and Restoration of End User Data Provide … resolved within the SLA. Proactively communicate to your supervisor when you encounter errors in documented support procedures. Track IT assets and follow the inventory management guidelines Desktops, Laptops, Tablets, and other peripheral equipment Adhere to incident management, problem management, change management, and knowledge management more »

a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality improvement. The company culture is excellent and you can take advantage of small things like finishing at lunchtime … operational relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and … timely manner. Ensure accurate documentation is kept of Supplier agreements, CCN, and performance metrics. Work closely with the Infrastructure and Development teams on problem management Deliver reliable IT services including service desk and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable more »

entails providing senior level 2 technical support, engaging directly with customers, and collaborating with internal and potentially 3rd party teams. Key Responsibilities: Provide service management support within an SLA framework Act as an escalation point for service problems Maintain and manage toolsets and Knowledge Base content Deliver agreed Customer … Service reports Ensure compliance with policy and standard operating procedures Key Accountabilities: Coordinate incident management activities Ensure effective functioning of Incident Management processes Provide expert advice in incident resolution Monitor and resolve stalled or breached jobs Review and recommend changes to support processes Skills Required more »

Diagnose and resolve technical issues promptly and effectively. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions. 4. Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately. 5. Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client, providing guidance on company best practices. 6. System Enhancements and … and best practices with both internal teams and the client to foster continuous improvement. Requirements: 1. Technical Expertise: Strong knowledge of 365, Azure, Endpoint Management, Jamf, Device Deployment. AV troubleshooting. 2. Experience: Minimum of 2 years of experience in a similar role within the financial services industry, providing on more »