1 to 25 of 369 Incident Management Jobs

celebrate an inclusive culture and offer hybrid working. About the Role We have a new opportunity within Protection and Resilience as Head of Cyber Incident Management ,... APCT1_UKTJ more »

prefer candidates with demonstrated experience of at least 5 years in IT and strong technical background. The ideal candidate should possess: Excellent customer relationship management and communication skills, with the ability to create a positive client experience. Strong leadership skills, with a proven ability to manage and support a … team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management. Knowledge & experience of … cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry certification such as ITIL, Microsoft, or Cisco. Bachelor more »

Our Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events. Working as part of a dedicated team and with a passion for providing and promoting outstanding … e.g. password resets or implementing telephony diverts. Arrange stock collections for faulty hardware, when replacements have been issued to customers. Escalation of incidents to management when necessary. Adherence to Solutions Limited ISO09001 and ISO27001 certification standards: Compliance with the companies policies and procedures Reporting of security events Implementing appropriate more »

/Operations. Demonstrate the ability to proactively diagnose and troubleshoot networking faults and performance issues. Demonstrate good understanding of cyber security principles, priorities, and incident management. Maintain network software and hardware life-cycle. Maintain Technical Documentation. Proactively monitor network performance, utilisation, and health alerts. Network commissioning and installation experience … have full UK driver’s license. Desirable: Cisco CCNA/CCNP Security or equivalent Palo Alto PCSNA or PCSNE or equivalent F5 Local Traffic Management Cisco SD-Access/SD-WAN, DNA Centre Microsoft VMware, VCP, MCSA or equivalent. Cloud Networking: Azure, AWS. more »

ensure the delivery of high-quality IT services to support their goals and objectives. Key Responsibilities: • Lead and manage the Enterprise Services engineers. Providing management through guidance, mentorship, and supporting all individual team members. • Supporting all office systems and network infrastructure and end user support services. • Collaborate with all … for IT services, solutions, and related services, ensuring compliance and optimal service delivery. Required Qualifications: • Leadership, communication, and interpersonal skills. • Proficient in-Service Delivery, Incident Management, Change and Problem Management Process. • Experience with IT service management (ITSM) processes, tools, and frameworks such as ITIL, including incident management, service request fulfillment and problem management. • Proficient working experience with event management systems and network/infrastructure/application monitoring tools. • Experience working in a dynamic and ever-changing environment • Ability to demonstrate the value of changes introduced. Enterprise Services Lead Engineer/Service Manager – Leeds more »

engineering efforts in Citrix projects, associated Windows infrastructure and front-end applications that need to be hosted in Citrix and develop runbook/Documentation. Incident management: Resolve tickets, Investigation and identification of Fix Problem Management: Perform RCA analysis for Sev1/2 incidents and permanent resolution. Change more »

in project delivery and BAU/Operations. Proactive diagnosis and troubleshooting of networking faults and performance issues. Good understanding of cybersecurity principles, priorities, and incident management. Maintenance of network software and hardware lifecycle. Technical documentation maintenance. Proactive monitoring of network performance, utilization, and health alerts. Network commissioning and installation more »

Water Companies ) KEY RELATIONSHIPS Reporting to Service Manger Interface with Key stakeholders of other streams (i.e. Delivery, Security, Service Design , Support Help Desk , Chage management) Provide advice and support to workstreams Project Managers (i.e.SI Delivery, Security, Service Design) JOB SKILLS, QUALIFICATIONS & EXPERIENCE Strong experience in production support environments and … data. Excellent debugging skills and log analysis skill to provide quick solution over existing application. Able to maintain SLA driven approach for support and incident management. Should ready to learn/adapt existing process and propose best process to improve. Working knowledge of Agile methodology. Effective and proactive communication more »

offering CRM Solutions, Client Reporting, Workflow solutions, MI Data platform with MongoDB, Python & Control-M. Demands techno functional expertise with high excellent stake holder management Ability to work with multiple teams span across various geographies & time zones cut across platform demanding high degree of collaboration. Ability to drive and … projects playing role of techno functional analyst and deliver in agile methodology. Demands profound insight on production support process & etiquettes Ability to drive major incident management with all key stakeholders and other interface teams. Ability to perform huge backlog ticket reduction and finding out solution, Ability to drive … CAB representation , mastery on change management process & release management Ability to work in Devops model which necessitates a hybrid blend of application development and application support exposure Should have sound knowledge on devops , Jenkins , CI CD pipeline implementation. Strong knowledge on Grafana, Moogsoft, splunk, osymosis & GENEOS . Ability more »

Description About this role Team Overview: The Service Management Operations Group is responsible for monitoring, supporting, and administering production environments for all BlackRock businesses, acting as a first responder in troubleshooting, problem resolution, and escalation. Collaborating with skilled professionals across the globe and managing a broad range of technologies … that planned technology changes are successfully completed, and any affected services restored. 2. Identify process improvements for change implementation and weekend checkouts, aid in incident management and root cause analysis. 3. Provide ongoing operational support for the Aladdin infrastructure. Supporting and fixing both batch processing and interactive user … understand and improve the operating quality of production environments 5. Engage in clear and concise communications both verbally and in writing. Effectively interact on incident bridges and calls to ensure all distributed team members are constantly informed. 6. Build opportunities to integrate and automate operational processes, procedures, and tooling. more »

ensure that appropriate security controls are in place for KPMG technology solutions. Role summary Provide Bridge between GISG Operational teams and ITS Global Major Incident Management Process Coordinate Security Incident management activities across Regions • Provide Member Firms with Incident Response advice and support through the … set up, and maintain repeatable Teams War Room structure Define, set up, and maintain communication structure and templates for the three below high level incident types. Assist in coordination with GCISO to link into board level and regulatory comms requirements Give Service Management the Security context of any … Security Incident promoted to Major Incidents Assist in the delivery of Cyber War games and purple teaming activities Initiate US Advisory IR assistance requests Coordinate US Advisory IR activities when necessary Key accountabilities Provide Security Incident Management Framework and coverage between GISG and the ITS Global Service more »

to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management : Identify … of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation : Create and maintain comprehensive documentation. Customer Support : Interface more »

to a significantincident. The GOCC is also used to support Restrata training operations, and you may also be required to supporttraining. Day-to-day management of the Emergency Control Room Operators and the GOCC is the responsibility of theResponse Supervisor. Whilst on duty you will be the primary point … go the extramile in pursuit of the best outcome for the client. Demanding though it may be, the role of CRO offers exposure toincident management and HSE culture and the experience of working with multinational clients on critical projects. When not on duty or on standby, you will also … Monitor tracked of personnel worldwide. Monitor and respond to Radar Early Warning Systems Maintain a library of training and operational reference material. Assist project management and consultancy colleagues in facility upkeep and client welfare. Act as the primary point of contact for logging a client’s Restrata Platform related more »

to our customers. Global Operations consists of the following functions: Satellite Operations, Network Operations, Service Assurance and Capacity Fulfilment, Service Delivery, Customer Assurance, Project Management Office programmes and processes. What you'll Do Viasat UK operates 15 geosynchronous satellites from its London based Satellite Control Centre, providing the services … satellite contingency situations by assessing satellite status, performing the correct triage, identifying the remedial response and directing recovery operations according to a well-defined incident management process. To diagnose problems as quickly as possible, determine the underlying root cause of incidents and identify workarounds or permanent solutions to more »

/feedback to stakeholders, customers. Participate in 24/7 on-call support rotation. Requirements: Monitoring, maintaining service metrics, infrastructure. Python, Terraform, GitHub Actions. Incident management, runbooks/playbooks. Tests, test infrastructure maintenance. GitHub deployment workflows, operational procedures. Communication skills, service review/feedback. 24/7 on more »

different security products and offer the chance to gain additional certifications and experience. You will gain further exposure to End to end threat & vulnerability management Operational support of security technologies, products, and services Vulnerability scans and identifying vulnerabilities in systems Monitoring for unusual activities, implement defensive protocols, and report … knowledge of contemporary standards, practices, procedures, and methods. Wireless security, network monitoring, network design, windows desktop/server security, database security, routing protocols and incident management Aptitude to use online research tools and internal documentation to find resolutions to problems Be able to conduct cyber essential assessments. Any more »

Security Specialist - £60K - £65K - Birmingham Are you passionate about cybersecurity and risk management? Do you thrive in a dynamic environment where you can make a significant impact? We are seeking a talented Cyber Security Assurance Analyst to join our team and play a crucial role in safeguarding our organisation. … adhering to established policies and guidelines. Product Security Assurance: Lead technical reviews and assessments of product security architectures. Provide expert assurance for secure implementation. Incident Management: Ensure timely and robust incident resolution. Coordinate major incident responses effectively. Deputise for Senior IT Security Manager: Step in when … practices. Control Maturity: Experience designing control maturity tests and conducting assessments. Remediation Leadership: Track record of overseeing security assessments, technical testing, and vulnerability analysis. Incident Response: Familiarity with incident response processes and continuous improvement. APPLY for more information today more »

and knowledge to the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service manager more »

and 3rd line support) being on hand to deal with any escalated issues or queries Ensure the team are maintaining up to date application management systems Manage the end-to-end process of the incident management life cycle Chair team meetings to outline product delivery roadmaps and … place in adherence with legal compliance regulations and legislation, relating to GDPR, cyber security and quality assurance standards Skills & Experience Demonstrable line and performance management experience, with the ability to inspire a team Proven hands-on 1st, 2nd and 3rd line fix capabilities Formal IT qualification or similar field … desirable Excellent stakeholder management skills Up to date working knowledge of legal and compliance legislation Effective one to one coaching abilities About Express Recruitment Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. We supply more »

You will work with a team of experienced individuals to provide a range of crisis management consultancy, training, exercises and response services to clients globally. As a consultant, you will manage work to be delivered to individual clients, in accordance with the agreed scope, on time, and within budget. … opportunities with current clients, and develop business with new clients. This position is located in our Aberdeen office full time. Prior experience in Emergency, Incident or Crisis response situations essential, preferably in the Energy sector. Key Tasks and Responsibilities: Responsibilities include: Creating and following up on business opportunities with … clients’ offices or facilities, Developing and delivering training courses, Designing and delivering exercises, Reviewing existing client policy, procedures and plans, Producing Emergency Response Plans, Incident Management Plans, and Crisis Management Plans, Being part of the Restrata Incident Management Team on call rota. Other examples of more »

compliant. Data Protection Officer: Maintain records of all data processing activities of the company, serve as point of contact for data protection authorities. Risk Management : Identify, evaluate, and mitigate risks associated with data privacy and compliance, implementing a risk management framework that aligns with global standards. Policy Development … or issues promptly. Stakeholder Engagement : Act as the primary point of contact for internal and external stakeholders, including regulatory bodies, on data compliance matters. Incident Management : Develop and oversee the process for handling data privacy incidents, including breach response and notification procedures. Major Incident Management : Work … with law enforcements and public bodies in the event of a Major Incident around Information Security and Data Breaches, where appropriate. Qualifications: Knowledge, Skills, and Abilities: Expertise in Data Protection Laws : Comprehensive understanding of GDPR, CCPA, DPA(UK), and other relevant privacy regulations. Risk Assessment : Strong ability to conduct more »

manage relationships with vendors and support staff that provide hardware/software/network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant … logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities. Escalate complex problem to appropriate support specialists. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g. … word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. May train users and operators on a limited basis and/or may write training procedures. Participate in on-going training more »

week based out of their office in Nottingham. You will be responsible for the development, configuration, and functional analysis of various products. Supporting testing, incident management, problem management and run/coordinate small scale projects and deliverables across the application suite. Responsibilities as Application Analyst Undertake application … knowledge, running small scale projects, helpdesk and ticketing systems. Experience of working within a Housing Association. Knowledge of NEC Housing preferred but similar Housing Management systems such as Civica, Orchard, Capita, Aareon etc is acceptable. Knowledge of Citrix virtual environments and CRM systems. This is a permanent opportunity paying more »

a 2nd Line Support Analyst to join our London based global law firm on a permanent basis. Troubleshoot and take ownership of tickets following Incident Management and Request fulfilment (service requests) process Log tickets, including all action taken and any resolution respond to emails and tickets/requests more »

assess the risks associated with first line of defence (1LOD) business line activities, assisting in compiling, and maintaining a complete control framework for risk management activities. Support the business lines and functions to identify risks from the First Line. Key responsibilities Undertake quality reviews, taking a risk-based approach. … sharing with key stakeholders; Maintain a full audit trail with clear records to support review conclusions, stored in accordance with the bank’s records management conventions. Ensure all Risk Incidents are documented, and root cause is established. Oversight of remedial actions to ensure risks are mitigated. Full audit trail … is established, and trend analysis is undertaken. Key Skills required Experience of 'incident management'. Knowledge of UK banking (Customer Service, Credit, Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model. Knowledge and understanding of risk control arrangements. Knowledge of more »