101 to 125 of 411 Incident Management Jobs

Product Engineer (HW/SW)? Salary up to £60,000 (Flexible) 💷💷 Travel to customers across Europe and the US 🌍🌎 A chance to move into management 💼💼 Be the champion of technical & commercial know-how 🧙‍♂️🏆 What will you be doing as an Technical Product Engineer? People pleaser? Utilise your technical expertise … Maintenance and Repair, Field Service, Service Engineering, Product Support, Technical Solutions, Integration Support, Continuous Improvement, Technical Documentation, Training and Development, On-Site Support, Escalation Management, Incident Management, Preventive Maintenance, Reliability Engineering, Field Testing, Product Improvement, System Optimization, Performance Monitoring, Regulatory Compliance, Technical Expertise, Problem-Solving, Collaboration, Communication more »

we offer a complete end-to-end security services covering our clients’ security from every angle. Our services include Managed Security, Cyber Security Testing, Incident Response, Security Integration, PCI Compliance and Cyber Risk & Assurance services. What sets Integrity360 apart is our excellent team of people that drive the business … met. Listed multiple times on Gartner Market Guides for Managed Security Services. Job Role/Responsibilities You will report directly to the Head of Incident Response, working alongside senior incident response analysts. The type of incidents you will be working on range from business email compromises to full … scale ransomware attacks. Technical expertise in incident response would be highly beneficial but not compulsory for this role as it is not a technical role. Primary Duties/Responsibilities include: Chairing and coordinating major incident war rooms during live incidents. If required, attending client sites during major incidents more »

more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales/Account Management, Information Technology, Marketing, Finance, Recruitment and HR. What does it entail? This is a hybrid role, with presence required at our IT Head Office … across the entire group including office across the UK and Europe. Key responsibilities and accountabilities: Server and cloud administration Group wide support and problem management Implementing and testing disaster recovery plans Assisting and upskilling more junior members of the team Patch and security management Network monitoring and administration … Assisting with IT project work Change management Ensuring the smooth running of the IT function group wide What IT experience are we looking for? The ideal candidate will be knowledgeable across most areas of IT. A proactive approach to support and problem resolution. Some leadership and assistance of other more »

The Opportunity: We are currently looking for an experienced Service Manager to deliver incident and problem management activities for the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based on the ITIL Incident Management … the disruption to the end client/general public and ensuring SLA and KPI adherence. You will also be involved in the preparation of Incident dashboards and reports, utilising data to drive improvement actions across the team. Skills and Experience: Strong experience working in a Service Manager or Problem …/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4 and/or ServiceNow) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage more »

Required Skills Good leadership and management skills, with the ability to inspire and influence across the organization. Experience in problem and incident management Service Management Understand the regions RTB budget ITIL certification or knowledge of ITIL processes is a plus. more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level … ITIL methodologies and best practice • Good working knowledge of Microsoft Word, Excel and Outlook • Previous supervisory experience ESSENTIAL ATTRIBUTES • A real passion for people management and development in a large team • A passion to deliver excellent service with service level management and experience • Previous people management experience … customer service • Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods • Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback • Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs more »

more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales/Account Management, Information Technology, Marketing, Finance, Recruitment and HR. What does it entail? This is a hybrid role, with presence required at our IT Head Office … responsibilities and accountabilities: Troubleshoot desktop, laptop and mobile problems, diagnose and solve hardware/software problems Provisioning and supporting new computer and mobile hardware Incident and problem management: Be a main point of contact and provide communications during major system issues Provide exceptional service support to the business … work around(s) to incidents and Problems Contribute to polices, processes and procedures Install, maintain and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Own and operate starters, leavers and movers processes Trend Analysis and review of logs, backups, patches and security more »

and liaise with them as and when required · Demonstrate you can switch focus between activities to deal with competing demands/call volume. Call Management · Manage your time effectively to achieve the best productivity during your working time. · Manage your call queue to the highest standard – prioritise and review … to ensure you are on top of the priority tickets, escalating, if needed. · Provide users with regular updates via telephone and the Wavex service management platform (ServiceNow). · Ensure the tickets information are always of the highest standard (both, detail and quality of the written information) · Proactively follow up … as you resolve these to confirm the work is completed to their satisfaction. Processes · Follow Wavex processes for core Service Desk functions such as Incident Management, Service Request Fulfilment and Problem Management · Stay abreast and adhere to ITIL framework (policies and procedures) - make effective use of systems more »

participate in cross-functional teams within GTS as directed by the TechOps Team Managers. Technical Capabilities: Skills needed for this role Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of … assets. Availability and capacity management . You know how to manage service components to ensure they meet business needs and performance targets. Change management . You can deal with high-impact, complex change requests. You know how to ensure that release policies, procedures and processes are applied. Coding … and currently in use. Continual service improvement . You can identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. Incident management . You can diagnose and prioritise incidents, investigating their causes and finding resolutions. Ownership and initiative . You can own an issue more »

assist the Head of Operational Resilience in executing our Client’s Operational Resilience Strategy, particularly in integrating and applying the Business Continuity and Crisis Management Frameworks across the organisation. This role is critical in bolstering our ability to proactively mitigate, adeptly adjust to, efficiently respond to, quickly recover from … Create and maintain ‘Service Resilience Dashboards’ to monitor and report on the robustness of all Important Business Services. Facilitate the adoption of the Crisis Management Framework and Plan by conducting training and promoting understanding. Build and maintain a scenario library; orchestrate targeted exercises to evaluate and enhance the Client … s response and recovery processes. Aid in the development and integration of standalone Business Continuity Plans (BCPs) and reinforce the Business Continuity Management (BCM) Framework, ensuring all related roles and responsibilities are clearly communicated and understood. Manage Incident Oversight by confirming incident management procedures, including prompt more »

Senior Cyber Security Analyst/Senior Cyber Defence Analyst/SIEM SME/Incident SME Position Overview: As a member of the expanding security team, the Cyber Defence Analyst plays a pivotal role in conceptualising, implementing, and sustaining operational cyber security measures. This role encompasses proactive risk assessment, protective … this position entails a diverse skill set, including the nurturing of junior analysts, real-time network monitoring for unauthorised activities, and active participation in incident response efforts. Your Responsibilities: Develop and integrate security event monitoring and incident management services. Respond promptly to security incidents as part of … an incident response team. Establish metrics and dashboards to enhance visibility of the Enterprise infrastructure. Utilise the SOAR platform to automate playbooks and streamline case management processes. Produce comprehensive documentation to ensure the repeatability and standardisation of security procedures. Innovate investigative methodologies using the SOC's software toolsets more »

diverse skill set, including mentoring junior analysts, actively monitoring networks, and swiftly remediating unauthorized activities. Your Role: Develop and integrate security event monitoring and incident management services. Respond promptly to security incidents as part of an incident response team. Implement metrics and dashboards to provide visibility of … the Enterprise infrastructure. Utilize the SOAR platform for playbook automation and case management to streamline team processes. Produce documentation to ensure repeatability and standardization of security operating procedures. Develop innovative investigative methods using SOC software toolsets to enhance threat detection capabilities. Maintain system security baseline according to the latest … guidance, including technical control evaluation. Contribute to the CRM process. Collaborate with SOC engineers to maintain up-to-date security alert dashboards for improved incident response. Document, validate, and create operational processes and procedures to enhance SOC development. Assist in identifying, prioritizing, and coordinating the protection of critical cyber more »

of IT services and processes. Define, monitor, and report on service level agreements (SLAs), ensuring that service performance meets or exceeds customer expectations. Change Management: Implement and enforce change management processes to minimize the risk of service disruptions and ensure compliance with regulatory requirements. Lead incident management … service providers to ensure that services are delivered in accordance with contractual agreements and service level commitments. Communicate effectively with internal stakeholders, including senior management, IT teams, and business units, to ensure alignment and transparency regarding service delivery and performance. more »

and develop people in a “player-coach” model to bring senior stakeholders with them on the transformational change journey. You will have direct line management responsibility for a number of cross-functional posts comprising permanent and contractual posts. You will directly report to the Director of Change LABS and … government objectives and the user needs. You can ensure the team has a situational awareness of work and priorities across the team. · Financial & Commercial management . You can support effective budget management within the constraints of the project. You know how to monitor projected budgets against expenditure. · Communication … different phases of the delivery product life cycle. You can maintain and iterate a product over time to continuously meet user needs. You understand incident management and service support so that products are built effectively. · Maintaining delivery momentum . You know how to solve issues and unblock problems. more »

Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to … function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects … communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, e.g., PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and ‘Go to Market’ processes 4. Experience in an IT, Cloud or service more »

and Hardware related incidents. • Accurately log incidents and ensure all relevant data is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request more »

a day 8 Month contract Key Skills: Experience in delivering AV/Technical projects across global portfolio Program Manager will support the delivery and management of various AV/Technical projects across global portfolio. They will need to know, understand, build, and deliver a full range of audio-visual … and programs with limited steering from leadership. In connection with the foregoing, contingent worker will provide the following deliverables: 1. Weekly, monthly, and quarterly management reports on aggregate portfolio health and performance highlighting status, key activities accomplished, known risks, critical issues and blockers, financials, timeline, and scope changes. 2. … Incident Management reports including discovery, resolution, and lessons learned for aggregate portfolio and individual key projects as required. 3. Escalation reports and communication and reporting plans. 4. Audit and inspection reports for aggregate portfolio and individual key projects. 5. Document management summary reports. Once projects are complete more »

and knowledge to the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service manager more »

the Business Senior Leadership Team (specifically SMF 3, 18 & 24) to assess and manage its operational risk following the Group’s model for the management of operational risk and with the support of the Operational Risk Control Department Key Responsibilities: Supporting the Senior OPC Manager in the development of … is provided to BNP Paribas Personal Finance Central Function. Control procedures – Adapt the generic procedures and define and formalise the local procedures. Support with Incident Management – Identify & quantify incidents including Fraud & report incidents to the ORM team. Contribute to the analysis of the incident – root causes & effects more »

all its regulatory requirements. Lead an annual review, challenge, and oversight program related to the Group’s resilience capabilities. Partner with Third Party Risk Management teams to ensure the quality of their work aligns with company and regulatory standards. Engage with key stakeholders in procurement and provide risk oversight … to their practices. Qualifications What we’re looking for: A risk management or auditing/internal auditing qualification. Strong understanding of operational resilience, procurement, and Third Party Supplier risk management. Solid grasp of control design in IT and digital systems. Experience in incident management, crisis, and recovery … during significant events and major operational outages. Development and testing of large-scale business recovery plans. Excellent stakeholder management skills and the ability to build long-term relationships. Additional Information When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward more »

Providing up to 3rd line support to the technology teams Dealing with design documentation and creating low-level designs (LLDs) Dealing with maintenance and incident management of technologies Liaise with third-party vendors to deal with relevant issues Providing support for the server and storage across the organisation more »

are completed and ensuring all breaches are reported within mandated timeframes. Working with subsidiaries to champion high standards of data protection compliance. Support the incident management process across all parts of LGC in relation to potential or actual data protection issues. Producing regular MI for Senior Management … and staff to the Divisional Data Protection Oversight Manager to facilitate two-way communication around data protection policy compliance and work closely with Senior Management to ensure ongoing compliance. Qualifications An excellent understanding of General Data Protection Regulation (GDPR). Experience of Risk Management processes and procedures. Practical more »

include managing all incoming Dematic Software customer incidents, resolving escalated issues and ensuring the requirements of the shift are met. You will report to management on a weekly basis and hold daily team meetings to ensure that an efficient handover process between shifts takes place. You will be responsible … maintain high performance • Resolve queries and manage escalations • Foster and maintain a positive work environment • Report on team performance on a weekly basis to management REQUIRED SKILLS • An excellent command of the English language (both spoken and written) • A team player with a desire for continuous improvement and able … to current processes with an open mind • Able to work shifts including night and weekends with a flexible approach • Familiarity with the use of incident management and reporting tools • Demonstrable detailed experience working in a customer facing role DESIRED SKILLS • A knowledge of ITIL processes, and ideally ITIL more »

and other relevant legislation, including developing templates for data collection, advising on and assisting with data mapping and records of data processing and vendor management reviews. Work with team members in the review of operations and projects and related data processing to ensure compliance with data privacy laws, and … with solutions. Collaborate with the Information Security function(s) to maintain records of all data assets and exports and maintaining a personal data security incident management plan to ensure remediation of incidents affecting personal data including impact assessments, breach response, complaints, claims or notifications. Respond to and advising more »

with shifts from 06:00 to 15:00 (early) and 14:00 to 23:00 (late). What you’ll be doing: change control. incident management and resolution. and tracking assets. and escorting third-party vendors. and implementing all IT hardware installations adhering to strict Data Centre Standards. more »