1 to 25 of 32 Permanent Incident Manager Jobs

As a member of Experians Global Security Office, the Enterprise Security Incident Manager functions as a Cyber Incident Commander and coordinates the Cyber Fusion Centres (CFCs) response to significant cyber-security incidents according to Experians Global Information Security Incident Response Plan and processes. You will be … responsible for initiating and tracking various workstreams during security incidents to ensure there is effective detection, response, containment, eradication, and recovery during incident response and managing executive communications until incident termination. The candidate for this role must be a self-starter, capable of working independently, and have strong … technical skills involving cyber-incident response, strong writing skills and effective communication with leaders. This role will require you to be part of an on-call rotation for response to significant security incidents outside of normal work hours, including holidays and weekends. Key Responsibilities Include Serveas the Cyber Incident more »

software vulnerability assessments and penetration testing utilizing reverse engineering techniques. Perform vulnerability analysis and exploitation of applications, operating systems or networks. Identifies intrusion or incident path and method. Isolates, blocks or removes threat access. Evaluates system security configurations. Evaluates findings and performs root cause analysis. Performs analysis of complex … of impact on business results, and typically manages one or more groups of professional employees. Job Description Responsibilities Lead daily operations of the Security Incident Response Team Serve as incident commander, leading incident response for major incidents. Clearly communicate incident status to critical stakeholders including Cyber … Security and Operations leaders, Legal, Communications, and others as required. Partner with other key incident monitoring, detection and response functions. Own and maintain critical documentation for all significant incidents. Mentor and grow a team of highly technical incident responders - including all HR and career development needs. Provide oversight more »

software vulnerability assessments and penetration testing utilizing reverse engineering techniques. Perform vulnerability analysis and exploitation of applications, operating systems or networks. Identifies intrusion or incident path and method. Isolates, blocks or removes threat access. Evaluates system security configurations. Evaluates findings and performs root cause analysis. Performs analysis of complex … of impact on business results, and typically manages one or more groups of professional employees. Job Description Responsibilities Lead daily operations of the Security Incident Response Team Serve as incident commander, leading incident response for major incidents. Clearly communicate incident status to critical stakeholders including Cyber … Security and Operations leaders, Legal, Communications, and others as required. Partner with other key incident monitoring, detection and response functions. Own and maintain critical documentation for all significant incidents. Mentor and grow a team of highly technical incident responders - including all HR and career development needs. Provide oversight more »

About The Role Team IT Service Manager Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Excellent verbal communication Proven expertise in Incident Management A great Multitasker … What this role is all about: As an IT Incident Manager, you will be dependable for the management, coordination and communication around all service impacting outages. This involves liaising with a variety of technical teams. You will be structuring and leading investigations to ensure accurate and timely information … to resolution/remediation Put customers first through being an advocate of the customer and driving Vitality to the highest levels of quality Perform incident trend analysis to identify potential problems You will work with multiple support teams to ensure SLA compliance for all incidents Perform both reactive and more »

Incident Manager – Financial Services A leading Financial Services Company is currently seeking an Incident Manager to join their EMEA technology team. The Incident Manager will work alongside the ITSM Service Manager, technology teams and 3rd party service providers to design and establish a … robust Service Management function and will go on to take operational responsibility for this specific technical estate. The Incident Manager will also be the primary point of ownership for the identification and resolution of problems. Additionally, the Incident Manager will drive reporting processes to actively identify … networks and hardware. Required Knowledge; Experience of managing a support function within an ITIL environment in a Financial Services company, with particular focus on Incident, Problem, Change and Release Management. Understanding and experience of real time market data and high volume trading systems. Demonstrable experience of supporting critical applications more »

DP World are recruiting for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley . This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem … IT department. About the role: Responsible for coordinating and managing all aspects of major incidents, from identification and diagnosis through to resolution and post-incident review. Facilitate and oversee change management processes, ensuring that all changes are assessed, approved, implemented, and reviewed in a controlled manner. Additionally, the role … ensure that IT service management processes are aligned with business needs and industry best practices. Provide expert advice and guidance on all aspects of incident, change, and problem management. Responsible for continuously reviewing and improving incident, change, and problem management processes. This includes ensuring that these processes are more »

From boardroom to shop floor. In short, we are a no-nonsense consulting firm. The role: Valcon is currently looking to recruit and IT Incident Manager on an initial 3-month engagement to help support their financial services practice. Professional with at least 5 years of experience in … Incident Management for medium-large organisations Responsible for overseeing incident management across both Enterprise Applications and Core Infrastructure Strong management abilities to coordinate the incident management across multiples teams. Strong communications skills as the role requires constant interaction and reporting into senior stakeholders within the business. The … role will require strong participation on MIM (Major Incident Management) process, by coordinating other MIM managers currently part of the organisation. Familiarity with ITSM Tools is required (e.g. Sunrise, Service Now, JIRA ITSM) Experience on the financial services industry is desirable (Credit) Experience working in a large consultancy previously more »

and secure products and services to take control of their financial lives. Job Description Summary: PayPal is seeking a dynamic, innovative, and driven Outsourcing & Incident Reporting Manager to join our high-performing global team. You’ll be a member of the Global Entity Management organisation supporting outsourcing governance … and regulatory incident reporting programs. It will focus on ensuring regulatory compliance along with the development and implementation of strategies and relevant policies. Job Description: This position will play a key role in bridging effective management of the outsourcing framework, and incident regulatory reporting requirements which enable PayPal … of controls, polices and standard operating procedures, including understanding obligations and developing operational procedures for each jurisdiction that is within the scope of regulatory incident reporting Monitor incident queues and triage related data to identify and assess potentially reportable incidents Document incidents analysis, key risk indicators and metrics more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking … for an experienced Infrastructure Manager to lead a small team comprising of offshore and in-house individuals. This is an exciting position working for a rapidly growing organisation who are going through a global transformation programme with significant investment behind them. Your primary role will be implementing ITIL governance … across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering more »

Job DescriptionAbout UsOutbreach provides specialist Cyber Incident Response and Crisis Management services to our midsize clients spread across the world.With offices in London, Dubai, and New York we are different to most other security companies in that we assume our clients will experience a security breach and we are … for the company as consultants that can be called on to supplement our permanent teams when our clients experience incidents and engage Outbreach.Role DescriptionThe Incident Manager (IM) is the glue who holds together all other teams and stakeholders in a cyber incident. You can think of this role … like a project manager but in a critical and fast-moving incident.The IM will be expected to ensure all the other stakeholders know what is expected of them and ensure they are held accountable for their activities.The IM with be extremely detail orientated and comfortable with ensuring processes are more »

Cyber Incident Response Manager Cyber Incident Respond Principal/Manager will own all cyber security events throughout the incident life-cycle, ensuring all reporting and escalation flows are performed in adherence to agreed documentation and SLA’s. You will work side by side with the … Cyber Detect Team. Cyber Detect manage all security alerts undertaking triage analysis and technical incident response. Incident readiness is the first step of the incident life-cycle, preparing for the next incident if of the upmost importance. As Respond Manager you will be expected to … deliver a strong incident readiness program. This is based in Buckinghamshire office x2 days a week, x3 remote. £70 – 90,000 + Financial Industry Employment Benefits + Bonuses Lead cross-functional post-incident process reviews to identify and implement continuous improvement initiatives. Partner with Legal, 2LoD, Major Incident more »

Position Title - Incident manager (Bristol, England) Work From office only Location - Bristol England Role- Full time Job Description: · Client’s software group is looking for an energetic and self-driven professional to join our team. Group’s mission is to provide best in class software services delivered to … you to take accountability for any highly visible, complex and SLA impacting issues that occur across the Client’s SaaS service offering. · Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and … business operations. · Ultimately accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit. Responsibilities: Skills: · Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in more »

Service Providers and demonstrate technical knowledge pertaining to two or more technology areas.Take the ownership to oversee the day to day operations relating to Incident ManagementManage Major Incidents or situations across providersManage high priority incidents from start to finish providing regular management updates to and bringing a satisfactory outcome … bridges and business update callsDocumenting Issues, updating issues log, following issues to completion, and escalating issues to management team if neededDriving decision making for incident resolution and minimizing impact to the businessEscalation to Senior IT ManagementProviding incident updates to stakeholdersCapturing incident follow ups and completing formal Post … Problem Management processCoordinate decision making of critical, emergency break fix work by chairing conference calls and publishing formal communicationTake full responsibility and ownership of incident resolution and service improvement, acting as a first point of escalation for high priority incidentsMonitor the resolution of incidents involving multiple Service Providers and more »

Keen to join a prestigious education firm as their incident manager? You'll be landing a greenfield environment where you will have the opportunity to implement processes, ways of working and mature the two functions globally. This is a brand new and fast paced role where you will … and mature processes and also look after requests. Location: London (1 day a week onsite) Remuneration: up to £60k + benefits! Your role as Incident Manager: Promptly respond to and manage incidents, minimising impact on operations. Collaborate with cross-functional teams to coordinate incident resolution efforts. Conduct … post-incident reviews to identify root causes and implement preventive measures. Develop and maintain incident process plans, ensuring readiness for unforeseen events. Serve as a point of contact for communication during critical incidents. Ideally to be successful you will have: 3 years of incident management experience. Strong more »

Months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and … and recommend interventions before problems impact service levels. Responsibilities: Monitor and respond to IT incidents reported by users, systems, or automated tools Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident Follow the established incident management … provide regular updates and reports Document and maintain records of all incidents and their resolutions, and identify trends and patterns Evaluate and improve the incident management process and tools, and provide feedback and suggestions Provide training and guidance to the incident management team and other IT staff on more »

Senior Incident Manager Hybrid – 3 days per week onsite London, W1S 1FE The Client This is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy and raw materials is essential for growth, development … to a low carbon future. The Role To ensure the smooth running of the organisation’s Infrastructure solutions through effective Change, Problem and Major Incident management. Essential Skills Required A strong understanding of Incident, Problem and Change management within an ITIL environment A minimum of 5+ years performing … at least one of Problem, Change or Incident Management at a senior level Demonstrable experience working with outsourced teams Demonstrable experience of both reactive and proactive techniques for problem and incident management A good working knowledge of IT infrastructure systems architecture and concepts Demonstrable experience of working in more »

Providers and demonstrate technical knowledge pertaining to two or more technology areas. Take the ownership to oversee the day to day operations relating to Incident Management Manage Major Incidents or situations across providers Manage high priority incidents from start to finish providing regular management updates to and bringing a … business update calls Documenting Issues, updating issues log, following issues to completion, and escalating issues to management team if needed Driving decision making for incident resolution and minimizing impact to the business Escalation to Senior IT Management Providing incident updates to stakeholders Capturing incident follow ups and … process Coordinate decision making of critical, emergency break fix work by chairing conference calls and publishing formal communication Take full responsibility and ownership of incident resolution and service improvement, acting as a first point of escalation for high priority incidents Monitor the resolution of incidents involving multiple Service Providers more »

Incident/Problem Manager x 2 - ITIL - All Levels - Swindon - FinTech - New! £28,000 - £38,000 + Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of Incident Managers/Problem Managers to join … Service Desk/Confluence - Desirable Excel Duties will include the following: Assisting in Problem Management investigations with technical subject matter experts Partaking in post incident reports for all major incidents to senior IT leaders Being responsible for the prevention of recurring incidents by determining true root cause, and driving … implementation of corrective actions Delivering results of the problem investigation to stakeholders Preventing problems and eliminating recurring incidents proactively through trend analysis within incident/alerting/trending data sources Performance gathering, analysis, documentation, and validation of business and technical needs using interviews, workshops, modelling techniques Excellent package including more »

Major Incident Manager - Recent Banking experience Rate: £500 a day Inside IR35 The client is looking for a strong Incident Manager with Incident process skills. The resource also supports the delivery of exciting backlogs. About You: You're passionate and driven about delivering high-quality … of technical incidents front and centre. You're well versed in ITIL practices - and have qualifications in this space. You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques. You're used to working with data - spotting trends and taking proactive … action to address the cause of them. About The Role: Own, manage and continually improve the Incident & Problem management policies, processes and procedures. Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence Facilitate root cause analysis more »

Job DescriptionKeen to join a prestigious education firm as their incident manager? You'll be landing a greenfield environment where you will have the opportunity to implement processes, ways of working and mature the two functions globally. This is a brand new and fast paced role where you … develop and mature processes and also look after requests.Location: London (1 day a week onsite)Remuneration: up to £60k + benefits!Your role as Incident Manager:Promptly respond to and manage incidents, minimising impact on operations.Collaborate with cross-functional teams to coordinate incident resolution efforts.Conduct post-incident reviews to identify root causes and implement preventive measures.Develop and maintain incident process plans, ensuring readiness for unforeseen events.Serve as a point of contact for communication during critical incidents.Ideally to be successful you will have:3 years of incident management experience.Strong customer service background.Excellent knowledge of request more »

Job DescriptionIncident Manager/Problem Manager x 3 - ITIL/ITSM - All Levels - Swindon - FinTech - New!Up to £38k+ Benefits + Bonus + Hybrid+++ 2/3 days on site per week +++Leading organisation in Swindon requires a number of Incident Managers/Problem Managers to join … DesirableJira/Jira Service Desk/Confluence - DesirableExcelDuties will include the following:Assisting in Problem Management investigations with technical subject matter expertsPartaking in post incident reports for all major incidents to senior IT leadersBeing responsible for the prevention of recurring incidents by determining true root cause, and driving implementation … of corrective actionsDelivering results of the problem investigation to stakeholdersPreventing problems and eliminating recurring incidents proactively through trend analysis within incident/alerting/trending data sourcesPerformance gathering, analysis, documentation, and validation of business and technical needs using interviews, workshops, modelling techniquesExcellent package including bonus and hybrid working. Please more »

Job DescriptionIT Incident and Service Request Manager£60,000-£65,000City of LondonTria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for … an experienced Infrastructure Manager to lead a small team comprising of offshore and in-house individuals. This is an exciting position working for a rapidly growing organisation who are going through a global transformation programme with significant investment behind them.Your primary role will be implementing ITIL governance across a … centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management.What we are looking for:Extensive ITIL experienceExperience across broad incident management (not only major incident management) and service request managementExceptional communication and stakeholder management skillsWhat we are offering:26 days holiday with an option more »

line leadership. The successful candidate is expected to manage a broad range of cyber-security incidents as well as and help advance my clients incident response processes and methodologies. Responsibilities Manage and co-ordinate cyber security incidents for their clients, working closely with the head of cyber response. Digital … forensics of relevant incident data (disk, volatile memory, network packets, log files). Maintaining a current view of the cyber threat, and being able to advise clients on the threat landscape and attacks which may be relevant to them. In order to be a good match for this position … you should have a strong background in cyber-security and incident response. For example: You should be able to guide a client through an unstructured incident response process (such as an advanced network intrusion) managing resources and defining objectives at each stage of the incident response process more »

Job Overview: Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management … responsibilities and requires an on-call commitment to address critical issues promptly. Key Responsibilities: Major Incident Command and Coordination: Take charge of leading and commanding bridge calls during major incidents, demonstrating exceptional control, coordination, and leadership skills. This role involves directing cross-functional teams, managing stakeholder communication effectively, and … executing recovery strategies to ensure quick resolution and minimal service disruption. Regular Incident Management: Assume regular Incident Management duties, handling and resolving day-to-day IT incidents, especially during periods without major incidents. On-Call Duties: Participate in an on-call rotation, being readily available to manage and more »

of Sheffield as they continue revolutionise their solutions and solidify its position as a leading Russell Group university. The university is looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management team … and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining … the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant, enterprise-wide change. Experience of interest: Leading the Incident and Major Incident process across an organisation, embedding a culture of Continual Service Improvement Being more »