1 to 25 of 27 Incident Manager Jobs in England

Job Overview: Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management … responsibilities and requires an on-call commitment to address critical issues promptly. Key Responsibilities: Major Incident Command and Coordination: Take charge of leading and commanding bridge calls during major incidents, demonstrating exceptional control, coordination, and leadership skills. This role involves directing cross-functional teams, managing stakeholder communication effectively, and … executing recovery strategies to ensure quick resolution and minimal service disruption. Regular Incident Management: Assume regular Incident Management duties, handling and resolving day-to-day IT incidents, especially during periods without major incidents. On-Call Duties: Participate in an on-call rotation, being readily available to manage and more »

of Sheffield as they continue revolutionise their solutions and solidify its position as a leading Russell Group university. The university is looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management team … and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining … the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant, enterprise-wide change. Experience of interest: Leading the Incident and Major Incident process across an organisation, embedding a culture of Continual Service Improvement Being more »

Insight Global is looking for a full-time, permanent Senior Incident Manager in Bristol. Salary: £70k+ Location: Bristol, on site 5 days a week This role will support a global operations team. This individual will be required to take accountability for any highly visible, complex, and SLA impacting … issues that occur across the SaaS service offerings. This person will be the functional process owner for the Incident and Major Incident Management processes. They will also manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible … service and business operations. Ultimately, they will be accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for particular customers, stakeholder and business units. This is a great opportunity for an energetic and self-driven professional who wants to be a more »

their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally. Incident Manager Mandatory Skills - Jira, APM and Automation tools knowledge. Working very closely with the InternalIT, Infrastructure and tribe DevOps teams to provide: o … Incident ticket management, escalations and stakeholder communications during an incident: primarily to support the Marco Polo production application. o Including proficient, and experienced management of critical/major incidents in a tier 1 payments service. o Support for DevOps technical input and triage, for instance log reviews, incident … ensure the operational state of the service is visible at all times. o Build, review and improve service level reporting and quality metrics (through incident metrics/reviews). o Work with the tribes to coordinate and lead Service Recovery activities where required. o Partner with tribe leads/ more »

About The Role Team IT Service Manager Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Excellent verbal communication Proven expertise in Incident Management A great Multitasker … What this role is all about: As an IT Incident Manager, you will be dependable for the management, coordination and communication around all service impacting outages. This involves liaising with a variety of technical teams. You will be structuring and leading investigations to ensure accurate and timely information … to resolution/remediation Put customers first through being an advocate of the customer and driving Vitality to the highest levels of quality Perform incident trend analysis to identify potential problems You will work with multiple support teams to ensure SLA compliance for all incidents Perform both reactive and more »

The Opportunity: We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 … ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills and Experience: Extensive experience working in a busy Service Management role undertaking BOTH incident and problem management Ability for reviewing and improving incident escalation actions, processes and reporting through creating and analysing ITSM Dashboards Strong communication and … management methodologies (ITIL V4, ServiceNow) Willing to work as part of a rota to ensure 24/7 coverage Role and Responsibilities: Undertake daily Incident Management of P1/P2 incidents, prioritising them according to their severity and urgency Solve complex problems with software and hardware to ensure incidents more »

Incident Manager/Problem Manager x 3 - ITIL/ITSM - All Levels - Swindon - FinTech - New! Up to £38k+ Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of Incident Managers/Problem Managers … Service Desk/Confluence - Desirable Excel Duties will include the following: Assisting in Problem Management investigations with technical subject matter experts Partaking in post incident reports for all major incidents to senior IT leaders Being responsible for the prevention of recurring incidents by determining true root cause, and driving … implementation of corrective actions Delivering results of the problem investigation to stakeholders Preventing problems and eliminating recurring incidents proactively through trend analysis within incident/alerting/trending data sources Performance gathering, analysis, documentation, and validation of business and technical needs using interviews, workshops, modelling techniques Excellent package including more »

Incident Response and Digital Forensics Consultant Base Location: London/Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG Risk Consulting function is a cornerstone of our business. Operating from locations across the UK we do work that matters, serving the country with … organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time. Why Join KPMG as an Incident Response and Digital Forensics Consultant? The Incident Response and Digital Forensics Consultant role will be working in the Cyber Response Services (CRS) Team … a range of security certifications. What will you be doing? · Manage and co-ordinate cyber security incidents for our clients. · Digital forensics of relevant incident data (disk, volatile memory, network packets, log files). · Maintaining a current view of the cyber threat and being able to advise clients on more »

become a board level issue.You will provide our clients with a full spectrum of services encompassing business and technology resilience. When clients have an incident our Cyber Incident Response (CIR) team gets to work – fast – to identify root causes and evict threats. Our professionals apply their experience and … the security of a single component to delivering a holistic security and privacy programme.Our CIR specialists are called to answer client needs regarding proactive incident response advisory services, reactive incident response, post-breach assessments, managed threat hunting as well as implementing response automation technologies.As a Technical Incident … an inclusive team culture where people are recognised for their contribution.Connect to your skills and professional experienceDesirable skills, qualifications, and experience:Proven experience in Incident Response supervising technical and non-technical team members and managing incidents, either in-house or as a consultant;Experience in network forensics with an more »

become a board level issue.You will provide our clients with a full spectrum of services encompassing business and technology resilience. When clients have an incident our Cyber Incident Response (CIR) team gets to work – fast – to identify root causes and evict threats. Our professionals apply their experience and … the security of a single component to delivering a holistic security and privacy programme.Our CIR specialists are called to answer client needs regarding proactive incident response advisory services, reactive incident response, post-breach assessments, managed threat hunting as well as implementing response automation technologies.As a Technical Incident … an inclusive team culture where people are recognised for their contribution.Connect to your skills and professional experienceDesirable skills, qualifications, and experience:Proven experience in Incident Response supervising technical and non-technical team members and managing incidents, either in-house or as a consultant;Experience in network forensics with an more »

and secure products and services to take control of their financial lives. Job Description Summary: PayPal is seeking a dynamic, innovative, and driven Outsourcing & Incident Reporting Manager to join our high-performing global team. You’ll be a member of the Global Entity Management organisation supporting outsourcing governance … and regulatory incident reporting programs. It will focus on ensuring regulatory compliance along with the development and implementation of strategies and relevant policies. Job Description: This position will play a key role in bridging effective management of the outsourcing framework, and incident regulatory reporting requirements which enable PayPal … of controls, polices and standard operating procedures, including understanding obligations and developing operational procedures for each jurisdiction that is within the scope of regulatory incident reporting Monitor incident queues and triage related data to identify and assess potentially reportable incidents Document incidents analysis, key risk indicators and metrics more »

We're looking for an SC Cleared Major Incident Manager to join one of our public sector clients. For full details, please apply here. Length: 12 months Rate: up to £500 per day Ir35 status: Inside ir35 Location: National, hybrid Must have Active SC Clearance As a Major … Incident Manager you will have: Service Focus Community collaboration Incident Management Problem Management Understanding of service management framework User Focus Ownership & initiative If you are interested in finding out more regarding this SC Cleared Major Incident Manager contact role, please apply here. Major Incident Manager more »

Major Incident Manager - £65,000 - £75,000 + Bonus & Benefits (Package £100 - £120K+) Bristol (Office Based) – Technology Infrastructure Overview: An exciting opportunity has arisen with a market leading software company for an experienced MIM. We are looking for a self-driven professional, to assist with operational support of … service levels of availability of the mission critical software services provided. Role & Responsibilities: Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in line with Incident Management process per SOW Own the Process governance and adherence – call out and educate …/re-educate on process non- adherence. Functional process owner for the Incident and Major Incident Management process Taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations When required, act as a point more »

Position Title - Incident manager (Bristol, England) Work From office only Location - Bristol England Role- Full time Job Description: · Client’s software group is looking for an energetic and self-driven professional to join our team. Group’s mission is to provide best in class software services delivered to … you to take accountability for any highly visible, complex and SLA impacting issues that occur across the Client’s SaaS service offering. · Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and … business operations. · Ultimately accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit. Responsibilities: Skills: · Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in more »

agency, adaptability and positive attitudes to set them up for success in our fast changing world. We now have an exciting opportunity for an Incident & Service Request Manager to join our fantastic team. This is a Hybrid role working 2 days a week at our Head Office in … London. About the role The purpose and prime objective of the Incident (IM) and Service Request Manager (SR) is for delivering effective IM/MIM (Major Incident Management) resulting in the provisions of stable and robust services to the global business. Focus is on restoring service efficiency … be prevented or resolved permanently. Key Responsibilities will include, (but not limited to): The IM/SR will create, manage and continually improve the incident (Including major) and service request management process and activities to ensure they operate efficiently and effectively and that they comply with governance and controls. more »

This role is a 3rd Line Team Leader role with Incident Problem Management Responsibilities. Looking after a team of 8. Preference will be for candidates who have worked for a Managed Service Provider Main Goal As 3rd Line TL, you will be responsible for defining, managing and enhancing IT … and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals. As a Problem Manager, you will be someone who has experience of handling SLAs and KPIs to help mature IT processes and procedures. Excellent knowledge of ITIL Service …/Incident/Problem Management (ITIL Version 4) would be advantageous. Responsibilities/Tasks and maintaining the Problem Management Policy/Framework trend and root cause analysis of recurring incidents, as well as aiding technical investigation of Problems to expedite resolution reduce ticket volume and repeat efforts as a more »

Keen to join a prestigious education firm as their incident manager? You'll be landing a greenfield environment where you will have the opportunity to implement processes, ways of working and mature the two functions globally. This is a brand new and fast paced role where you will … and mature processes and also look after requests. Location: London (1 day a week onsite) Remuneration: up to £60k + benefits! Your role as Incident Manager: Promptly respond to and manage incidents, minimising impact on operations. Collaborate with cross-functional teams to coordinate incident resolution efforts. Conduct … post-incident reviews to identify root causes and implement preventive measures. Develop and maintain incident process plans, ensuring readiness for unforeseen events. Serve as a point of contact for communication during critical incidents. Ideally to be successful you will have: 3 years of incident management experience. Strong more »

Role: Major Incident Manager Job Type: Permanent Location: London Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities … different systems Work with some of the brightest global minds in the industry. Job Purpose and Primary Objectives This Role is dedicatedly on Major Incident Management, and it has greater exposure & growth on service operations function. The Group operating companies’ vision is to move to Hybrid Cloud in future. … Bridge/Command Center teams during the shift and ensure there is no operational issues and escalations Responsible for invoking and coordinating Emergency Planning Incident Control (EPIC) documentation Produce and publishing daily, weekly and monthly incident report & summaries Excellent customer relationship building skills Strong time management and efficiency more »

security contact for UK clients Be responsible for the investigation and resolution of security related events from various security appliances and toolsets Develop security incident response plans & procedures including Security Incident Crisis/Emergency Management Ensure integration of new security services within the monitoring and detection capability Ensure … to respond to security threats of the future Oversee relationship with MDR vendor to deliver SOCaas service Oversee internal CSIRT programme Coordinate the post-incident review process, drive practical and impactful changes throughout the phases of the incident response lifecycle Enhance security capabilities by building security tools, developing more »

Job Description As a member of Experian’s Global Security Office, the Enterprise Security Incident Manager functions as a Cyber Incident Commander and coordinates the Cyber Fusion Centre’s (CFCs) response to significant cyber-security incidents according to Experian’s Global Information Security Incident Response Plan … will be responsible for initiating and tracking various workstreams during security incidents to ensure there is effective detection, response, containment, eradication, and recovery during incident response and managing executive communications until incident termination. The candidate for this role must be a self-starter, capable of working independently, and … have strong technical skills involving cyber-incident response, strong writing skills and effective communication with leaders. This role will require you to be part of an on-call rotation for response to significant security incidents outside of normal work hours, including holidays and weekends. Key Responsibilities Include Serve as more »

growing business.Job purpose:We are continuing to grow rapidly and to support the next stage of our growth we require an additional role of Incident Manager to work as a fundamental team member within our Field Services team. The candidate would ideally have experience in elements of a more »

powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. As an Incident Manager, you'll play a crucial role in maintaining service continuity, minimizing disruptions, and ensuring customer satisfaction. Your key focuses will be to … closely with IT, operations, and other relevant departments to prevent recurrence. Success in this role looks like: Minimum 1 year of relevant experience in incident management or a similar role within the e-commerce industry. Ability to think critically, analyse situations, and make informed decisions under pressure. Excellent verbal … skills. Comfortable interacting with various teams and stakeholders. Thrive in a fast-paced environment and adapt quickly to changing priorities. Proven ability to lead incident response efforts and coordinate teams effectively. Flexibility is required in this role - you will be on an on call rota to manage with any more »

The Opportunity: We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 … ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills and Experience: Extensive experience working in a busy Service Management role undertaking BOTH incident and problem management Ability for reviewing and improving incident escalation actions, processes and reporting through creating and analysing ITSM Dashboards Strong communication and … management methodologies (ITIL V4, ServiceNow) Willing to work as part of a rota to ensure 24/7 coverage Role and Responsibilities: Undertake daily Incident Management of P1/P2 incidents, prioritising them according to their severity and urgency Solve complex problems with software and hardware to ensure incidents more »

line leadership. The successful candidate is expected to manage a broad range of cyber-security incidents as well as and help advance my clients incident response processes and methodologies. Responsibilities Manage and co-ordinate cyber security incidents for their clients, working closely with the head of cyber response. Digital … forensics of relevant incident data (disk, volatile memory, network packets, log files). Maintaining a current view of the cyber threat, and being able to advise clients on the threat landscape and attacks which may be relevant to them. In order to be a good match for this position … you should have a strong background in cyber-security and incident response. For example: You should be able to guide a client through an unstructured incident response process (such as an advanced network intrusion) managing resources and defining objectives at each stage of the incident response process more »

My client is a multinational software organisation, working across multiple channels and services. They are looking to hire 2 Major Incident Managers for their global SaaS and cloud services team, to be based in their Bristol office. You will be working as part of a global operations team with … The role requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and … business operations. Ultimately accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit. Key responsibilities: First point of contact for all Cloud Operations managed major incidents Drive all major incidents through the rigorous adoption more »