14 Permanent Incident Manager Jobs in London

Job DescriptionKeen to join a prestigious education firm as their incident manager? You'll be landing a greenfield environment where you will have the opportunity to implement processes, ways of working and mature the two functions globally. This is a brand new and fast paced role where you … develop and mature processes and also look after requests.Location: London (1 day a week onsite)Remuneration: up to £60k + benefits!Your role as Incident Manager:Promptly respond to and manage incidents, minimising impact on operations.Collaborate with cross-functional teams to coordinate incident resolution efforts.Conduct post-incident reviews to identify root causes and implement preventive measures.Develop and maintain incident process plans, ensuring readiness for unforeseen events.Serve as a point of contact for communication during critical incidents.Ideally to be successful you will have:3 years of incident management experience.Strong customer service background.Excellent knowledge of request more »

Job DescriptionIT Incident and Service Request Manager£60,000-£65,000City of LondonTria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for … an experienced Infrastructure Manager to lead a small team comprising of offshore and in-house individuals. This is an exciting position working for a rapidly growing organisation who are going through a global transformation programme with significant investment behind them.Your primary role will be implementing ITIL governance across a … centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management.What we are looking for:Extensive ITIL experienceExperience across broad incident management (not only major incident management) and service request managementExceptional communication and stakeholder management skillsWhat we are offering:26 days holiday with an option more »

Job Title: Major Incident Manager/ITSM Process lead Location: London, UK Work Mode: Remote (When required need to travel to Mphasis London office) Years of Experience Needed: - Candidate should have 7+ years of in Incident management along with Change and other reporting module. Technical Skill: - Strong … communication, interpersonal and presentation skills for working with teams at all levels including client stakeholders. Prior experience of Major Incident and other ITSM processes Strong knowledge on Service Now - mainly in Problem, Change, Major Incident and Reporting modules. Excellent leadership skills and ability to collaborate with team members. … and time management skills. Ability to work to deadlines including attention to detail and multitasking skills Non-Technical Skill: Providing high quality, professional major incident management as part of a 24x7, 365 Major Incident Management team. Quickly understanding customer issues from a business impact perspective, draw logical conclusions more »

line leadership. The successful candidate is expected to manage a broad range of cyber-security incidents as well as and help advance my clients incident response processes and methodologies. Responsibilities Manage and co-ordinate cyber security incidents for their clients, working closely with the head of cyber response. Digital … forensics of relevant incident data (disk, volatile memory, network packets, log files). Maintaining a current view of the cyber threat, and being able to advise clients on the threat landscape and attacks which may be relevant to them. In order to be a good match for this position … you should have a strong background in cyber-security and incident response. For example: You should be able to guide a client through an unstructured incident response process (such as an advanced network intrusion) managing resources and defining objectives at each stage of the incident response process more »

Job Overview: Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management … responsibilities and requires an on-call commitment to address critical issues promptly. Key Responsibilities: Major Incident Command and Coordination: Take charge of leading and commanding bridge calls during major incidents, demonstrating exceptional control, coordination, and leadership skills. This role involves directing cross-functional teams, managing stakeholder communication effectively, and … executing recovery strategies to ensure quick resolution and minimal service disruption. Regular Incident Management: Assume regular Incident Management duties, handling and resolving day-to-day IT incidents, especially during periods without major incidents. On-Call Duties: Participate in an on-call rotation, being readily available to manage and more »

their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally. Incident Manager Mandatory Skills - Jira, APM and Automation tools knowledge. Working very closely with the InternalIT, Infrastructure and tribe DevOps teams to provide: o … Incident ticket management, escalations and stakeholder communications during an incident: primarily to support the Marco Polo production application. o Including proficient, and experienced management of critical/major incidents in a tier 1 payments service. o Support for DevOps technical input and triage, for instance log reviews, incident … ensure the operational state of the service is visible at all times. o Build, review and improve service level reporting and quality metrics (through incident metrics/reviews). o Work with the tribes to coordinate and lead Service Recovery activities where required. o Partner with tribe leads/ more »

Incident Manager – Financial Services A leading Financial Services Company is currently seeking an Incident Manager to join their EMEA technology team. The Incident Manager will work alongside the ITSM Service Manager, technology teams and 3rd party service providers to design and establish a … robust Service Management function and will go on to take operational responsibility for this specific technical estate. The Incident Manager will also be the primary point of ownership for the identification and resolution of problems. Additionally, the Incident Manager will drive reporting processes to actively identify … networks and hardware. Required Knowledge; Experience of managing a support function within an ITIL environment in a Financial Services company, with particular focus on Incident, Problem, Change and Release Management. Understanding and experience of real time market data and high volume trading systems. Demonstrable experience of supporting critical applications more »

From boardroom to shop floor. In short, we are a no-nonsense consulting firm. The role: Valcon is currently looking to recruit and IT Incident Manager on an initial 3-month engagement to help support their financial services practice. Professional with at least 5 years of experience in … Incident Management for medium-large organisations Responsible for overseeing incident management across both Enterprise Applications and Core Infrastructure Strong management abilities to coordinate the incident management across multiples teams. Strong communications skills as the role requires constant interaction and reporting into senior stakeholders within the business. The … role will require strong participation on MIM (Major Incident Management) process, by coordinating other MIM managers currently part of the organisation. Familiarity with ITSM Tools is required (e.g. Sunrise, Service Now, JIRA ITSM) Experience on the financial services industry is desirable (Credit) Experience working in a large consultancy previously more »

and secure products and services to take control of their financial lives. Job Description Summary: PayPal is seeking a dynamic, innovative, and driven Outsourcing & Incident Reporting Manager to join our high-performing global team. You’ll be a member of the Global Entity Management organisation supporting outsourcing governance … and regulatory incident reporting programs. It will focus on ensuring regulatory compliance along with the development and implementation of strategies and relevant policies. Job Description: This position will play a key role in bridging effective management of the outsourcing framework, and incident regulatory reporting requirements which enable PayPal … of controls, polices and standard operating procedures, including understanding obligations and developing operational procedures for each jurisdiction that is within the scope of regulatory incident reporting Monitor incident queues and triage related data to identify and assess potentially reportable incidents Document incidents analysis, key risk indicators and metrics more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking … for an experienced Infrastructure Manager to lead a small team comprising of offshore and in-house individuals. This is an exciting position working for a rapidly growing organisation who are going through a global transformation programme with significant investment behind them. Your primary role will be implementing ITIL governance … across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering more »

Keen to join a prestigious education firm as their incident manager? You'll be landing a greenfield environment where you will have the opportunity to implement processes, ways of working and mature the two functions globally. This is a brand new and fast paced role where you will … and mature processes and also look after requests. Location: London (1 day a week onsite) Remuneration: up to £60k + benefits! Your role as Incident Manager: Promptly respond to and manage incidents, minimising impact on operations. Collaborate with cross-functional teams to coordinate incident resolution efforts. Conduct … post-incident reviews to identify root causes and implement preventive measures. Develop and maintain incident process plans, ensuring readiness for unforeseen events. Serve as a point of contact for communication during critical incidents. Ideally to be successful you will have: 3 years of incident management experience. Strong more »

Senior Incident Manager Hybrid – 3 days per week onsite London, W1S 1FE The Client This is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy and raw materials is essential for growth, development … to a low carbon future. The Role To ensure the smooth running of the organisation’s Infrastructure solutions through effective Change, Problem and Major Incident management. Essential Skills Required A strong understanding of Incident, Problem and Change management within an ITIL environment A minimum of 5+ years performing … at least one of Problem, Change or Incident Management at a senior level Demonstrable experience working with outsourced teams Demonstrable experience of both reactive and proactive techniques for problem and incident management A good working knowledge of IT infrastructure systems architecture and concepts Demonstrable experience of working in more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking … for an experienced Infrastructure Manager to lead a small team comprising of offshore and in-house individuals. This is an exciting position working for a rapidly growing organisation who are going through a global transformation programme with significant investment behind them. Your primary role will be implementing ITIL governance … across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering more »

line leadership. The successful candidate is expected to manage a broad range of cyber-security incidents as well as and help advance my clients incident response processes and methodologies. Responsibilities Manage and co-ordinate cyber security incidents for their clients, working closely with the head of cyber response. Digital … forensics of relevant incident data (disk, volatile memory, network packets, log files). Maintaining a current view of the cyber threat, and being able to advise clients on the threat landscape and attacks which may be relevant to them. In order to be a good match for this position … you should have a strong background in cyber-security and incident response. For example: You should be able to guide a client through an unstructured incident response process (such as an advanced network intrusion) managing resources and defining objectives at each stage of the incident response process more »