3 Incident Manager Jobs in the North West

Role: Incident Management Service Location: Crewe Technical Skill: - · Incident management facilitating timely resolution of customer IT issues within agreed SLA targets including escalation, communication, and coordination with internal and external parties. · Developing and documenting Incident processes and protocols. · Uses 8D methodology to investigate and resolve incidents. Produces … regular Incident summary reports for purposes of communication. · Availability Management - ensure that services and underlying infrastructure are available in alignment with both business need and contractual obligations of suppliers. Communicate service status/issues to connected car service stakeholders. · Development of a knowledge base for internal and external support … teams which increases FTF (First Time Fix) rate of Customer issues and implementation of process improvements from lessons learnt · Prior experience of Incident and other ITSM processes · Strong knowledge on Service Now – mainly in Problem, Change, Major Incident and Reporting modules. · Excellent leadership skills and ability to collaborate more »

Role: Incident Management/Service Management Location: Crewe, UK Role Overview: The Incident Management Service role is pivotal in ensuring timely resolution of customer IT issues within agreed Service Level Agreement (SLA) targets. The incumbent will play a critical role in incident escalation, communication, and coordination with … internal and external stakeholders. This position requires expertise in Incident Management processes, strong leadership skills, and a proactive approach to problem-solving. Technical Skills: Facilitate incident management processes to ensure timely resolution of customer IT issues. Develop and document incident processes and protocols. Utilize the 8D methodology … to investigate and resolve incidents, producing regular incident summary reports. Ensure availability of services and underlying infrastructure in alignment with business needs and contractual obligations. Develop a knowledge base for internal and external support teams to increase the First Time Fix (FTF) rate of customer issues. Implement process improvements more »

SC Cleared Incident/Problem Manager 12 Months £450-£500 via Umbrella Job Description: Reporting into the Problem Lead, the Problem Analyst primary responsibility is management of the Problem Management process in scope of the Service Support ITIL processes. The goal of Problem Analyst is to prevent, remove … the results. * Completes regular standard tasks following given prioritization. * Follows procedural activities described in the Problem Management documentation. * Provides the analysis of the aggregate incident data to identify key trends. * Collects data for the resolution of the investigated problems and root cause analysis requiring the input of the multiple … functions/SDO's. * Assuring the analysis of the aggregate incident data to identify key trends. * Provides input into Known Error DB and KM systems. * Uses knowledge recorded in the KM systems. * Attends operational meetings. * Provides advice and assistance to SDOs to support a globally consistent approach to operational more »