2 Incident Manager Jobs in the South East

This role is a 3rd Line Team Leader role with Incident Problem Management Responsibilities. Looking after a team of 8. Preference will be for candidates who have worked for a Managed Service Provider Main Goal As 3rd Line TL, you will be responsible for defining, managing and enhancing IT … and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals. As a Problem Manager, you will be someone who has experience of handling SLAs and KPIs to help mature IT processes and procedures. Excellent knowledge of ITIL Service …/Incident/Problem Management (ITIL Version 4) would be advantageous. Responsibilities/Tasks and maintaining the Problem Management Policy/Framework trend and root cause analysis of recurring incidents, as well as aiding technical investigation of Problems to expedite resolution reduce ticket volume and repeat efforts as a more »

Incident Support Manager Permanent Manchester: £36,000 - £45,000 Guildford: £39,000 - £48,000 Hybrid Working Are you a problem solver with strong organisation skills? Can you communicate effectively and facilitate discussions when working with multiple business stakeholders ? Experienced data handler with demonstratable proficiency in Microsoft Excel? As … the Incident Support Manager, you will be supporting the Series Delivery Incident Management process through the facilitation and management of incidents arising during the delivery of our qualifications and exam series. You will be responsible for producing all data that supports our regular and ad hoc reporting … to detail What do I do next? Please upload your most recent CV with a cover letter detailing your skills and experience for this Incident Support Manager role. We know that you are more than what is written on your CV. If you feel like you have something more »