Information Technology Service Delivery Manager
Shoreham-By-Sea, England, United Kingdom
Clearwater People Solutions Ltd
Managers Wanted! Drive your career within the world of IT! We're on the lookout for a Service Desk Team Leader/Service Delivery Manager to make a difference in our client's fast-paced environment. Ready to make your mark? Read on and be part of something extraordinary … Key Responsibilities for the Service Desk Team Leader/Service Delivery Manager: Assist with technical support within the team, working closely with 1st/2nd line tickets and escalating where needed Manage the service desk team Progressing tickets, chasing stale ticket chains Ensure good communication with both customers and … exceed SLAs (internal and external) Assist with maintaining the relevant documentation across clients Skills Required for the Service Desk Team Leader/Service Delivery Manager: Ability to work independently and as part of a team Exceptional customer service skills and engagement Working in a pressurized environment, handling multiple incoming more »
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