IT Support Engineer
Chester, England, United Kingdom
ea Change
internal users while also engaging with external customers. This is an excellent opportunity for those looking to grow their career in IT support and infrastructure management. Responsibilities: Manage service requests, incidents, and problems end-to-end, adhering to SLAs and escalating when necessary. Foster strong relationships between internal users … problems, ensuring timely resolution. Collaborate with relevant IT teams to resolve complex EUC issues and ensure uninterrupted system availability. Oversee IT equipment and hardware management, including provisioning, maintenance, and disposal. Key Skills: Experience in a fast-paced IT support environment (ideally with first and second line support) Extensive expertise … management. Proficient in request fulfilment and adept with Microsoft, Android, and iOS systems. Effective team player with proactive problem-solving abilities and strong stakeholder management skills. Solid organisational skills and attention to detail. Ability to handle heavy workloads and meet deadlines. Desired Skills: Knowledgeable about ITIL Foundation processes. Background more »
Posted: