1 to 25 of 45 Permanent Journey Map Jobs in the UK

in addition to the below requirements; Minimum of 3 years of experience in service design or related roles Experience of blueprints and customer journey mapping Proficiency in design thinking and human-centred design methodologies Strong portfolio showcasing your service design work and its impact on the customer experience more »

journeys that create the optimal user experience Use insights from user research and metrics to identify ‘pain points’ and improve design Produce user journey maps, sitemaps, navigation schema, and annotated wireframes Support user researchers in usability testing Run workshops with your team and stakeholders Work with our design more »

align with business objectives and user needs. Conduct comprehensive research to gain insights into user behavior, preferences, and pain points. Create user personas, journey maps, and other UX artifacts to inform design decisions. Collaborate with designers, developers, and stakeholders to translate user insights into innovative design solutions. Prototype more »

the user experience of innovative solutions. Key Responsibilities: Conduct comprehensive user research to gain insights into user needs and behaviors. Develop user personas, journey maps, and wireframes to inform the design process. Create high-fidelity designs and interactive prototypes using leading design tools. Collaborate closely with product managers more »

will have🌳 • Commercial experience in a Product Design, UX or UI Design role • Strong skills in UX Design: wireframing, prototyping, information architecture and journey mapping • Experience in UI Design, with a strong understanding of UI patterns, web accessibility and great attention to detail • Experience designing, conducting, analysing and more »

About You: Commercial experience in a Product Design, UX or UI Design role Strong skills in UX Design: wireframing, prototyping, information architecture and journey mapping Experience in UI Design, with a strong understanding of UI patterns, web accessibility and great attention to detail Experience designing, conducting, analysing and more »

will have🌳 • Commercial experience in a Product Design, UX or UI Design role • Strong skills in UX Design: wireframing, prototyping, information architecture and journey mapping • Experience in UI Design, with a strong understanding of UI patterns, web accessibility and great attention to detail • Experience designing, conducting, analysing and more »

Represent client in ideation workshops with cross-functional leaders where you identify new ideas, customer needs, pain points, and solution options Establish customer journey mapping to guide product development; then validate that learning with user testing Collaborate with product owners, solution managers, and cross-functional product managers, to more »

content and the relationship between owned, earned and paid media. Client workshops: Running custom canvas workshops, such as insight gathering and prioritisation; customer journey mapping; value proposition mapping and validation; and formulating and substantiating business cases. Audience insight: Responsible for the design and execution of primary research into more »

have full responsibility to deliver an exceptional Customer Experience across all channels measured through our CSAT programme. The specialist conducts process reviews, Customer Journey mapping and assists in the management of our external European Contact Centre sites. Main tasks 1. Participate in building and developing chatbot/Chat more »

product requirements. Defines product roadmap with input from all relevant stakeholders based on the product vision. Works with market research and creates customer journey maps and empathy maps as needed. Manage the product backlog (Epics, Features, Stories) and prioritise the backlog with stakeholders. Create and write detailed user more »

EXPERIENCE Experienced user of tools such as Figma User experience expert with a history of driving business improvement across multichannel client journeys Customer journey mapping experience User research and usability testing experience BENEFITS Up to £65,000 Flexible hybrid working pattern Opportunity to grow and develop your career more »

SQL, database analysis and management and data warehousing Significant technical understanding of business analysis frameworks, benefits management, business processes modelling, requirements analysis, user journey mapping, persona creation, and functional decomposition Confidence in leading the discovery process and designing analytical approaches to suit the nature of the work and more »

/SKILLS Strong organiser: Ability to balance competing tasks and demands effectively, such as ensuring that all analysis and requirements elicitation across multiple Journey Maps/User journeys, Areas, SMEs and workstreams are performed and an effective and timely manner to enable Agile artefacts and services to be more »

Share user stories and pain points to provide a solid understanding of the user perspective. Create personas to represent different user archetypes. Create journey maps to showcase the user's experience across various touchpoints, highlighting pain points and user emotions. Document research findings, methodologies, participant profiles and any more »

/removed and present to stakeholders for further action. Evaluate User Experience (UX) of the Digital Trader product through usability testing and user journey mapping. Identify areas of improvement and collaborate across the division to continuously improve the product. Qualifications and Experience This is an opportunity for an more »

responsible for defining data models and flows, and analyse data sets to obtain models and insights, creating product visions, backlogs and roadmaps, customer journey mapping and user story mapping. If you are interested, please apply with the latest version of your CV for an immediate response. more »

approach to digital and software projects, involving close collaboration with end-users and stakeholders. Proficiency in producing high-quality UX outputs including Personas, Journey Maps, Blueprints, and Site Maps/IA. Proficiency in creating wireframes, functional specifications, and interactive prototypes using software such as Figma, XD, or Sketch. more »

Ability to link research aims to the bigger picture; a project’s goals or a customer’s strategic objectives. · Understanding of user personas, journey maps and service blueprints. · Ability to explain your findings compellingly, develop effective relationships, and manage challenging stakeholders. · Self-starter, proactive approach, drive and energy. more »

user-centric solutions, fostering effective communication and cooperation Create high-quality output for clients that is impactful, meaningful, and inspiring, ranging from customer journey maps, product roadmaps to digital products that meet client objectives Build strong, lasting relationships with your clients and identify and act on opportunities within more »

projects, understanding performance, and identifying opportunities Managing the relationship with third parties/agencies, briefing and working collaboratively to deliver projects Delivering customer journey mapping across all touchpoints to improve customer experience Drive customer feedback strategy, through management of platforms such as Trustpilot Develop the Voice of the more »

driving product excellence and shaping the future of business technology. Join us in our mission to revolutionize data management and contribute to our journey of continuous innovation. The business has been built by 3rd-time Founders who have already built successful SaaS companies in London such as Yieldify … of BI tools like Looker and Tableau - Experience with prototyping and design tools (Figma, Sketch, Invision, Framer etc) - Experience or familiarity with customer journey mapping and design sprints - Entrepreneurial flair and demonstrate business acumen. We’re building a business and your input is valuable - Technical background What’s more »

status. Develop and maintain account plans and territory management. Own all High Value Touch Points (HVTPs) such as QBRs/strategic review, customer journey mapping, executive engagements. You will be responsible for owning the sales cycle including managing all meetings, proposals, presentations, SOWs, pipeline management and forecasting. Partner more »

leading everything from social media or launch campaigns to DM and web build. We also provide very senior strategic planning for clients, customer journey mapping and helping clients to envision their future business, beyond just communications. OUR PURPOSE: So what do we actually do? Put simply we exist more »

identify areas of synergies and cross-pollination across campaigns. You’ll focus on driving CRM initiatives such as uplifting customer marketing consent, customer journey mapping, minimising customer email unsubscribes and defining optimal channel engagement culminating in the creation of a CRM toolkit and campaign automation. You’ll have more »