1 to 18 of 18 Permanent Knowledge Management Jobs with Remote Work Options

opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. … You will also develop communication and resources content for email campaigns, our partner website and internal knowledge management system using online platforms and software. This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and … You will write and edit copy including, e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver more »

to increase business effectiveness, solve problems, and create new opportunities to support business goals. The role involves preparing business strategy materials, presenting to upper management, developing and monitoring policies, procedures, and standards, and working closely with an agile team to ensure incidents and enhancements in the ServiceNow environment meet … will provide technical direction to Analysts, Developers, and Configurators leading through implementations specifically within the HR Service Delivery module. Specific Responsibilities Architecture Design & Platform Management: Lead the design, development, and implementation of HR Service Delivery (HRSD) solutions within the ServiceNow platform, ensuring alignment with organizational goals and best practices. … Oversee the management and configuration of the ServiceNow HRSD module, including Case and Knowledge Management, Employee Service Center, and Lifecycle Events. Project Leadership & Management: Provide leadership for systems projects, challenging obsolete practices, questioning accepted truths, and eliminating non-value-added processes. Control project scope, resources, and more »

focuses on coordination and steering to ensure effective cross functional collaboration. We leverage selected capabilities for business-related delivery, including digital scouting and innovation management, funnel management, and prioritization of innovative projects, enabling strategic digital steering. As part of our team in E.ON, you will play a key … engagement, driving innovation and refining strategies. Organize digital events, webinars, and discussions to maintain an active community and collaborate with stakeholders for insights. Content Management: Create and manage visual and video content strategies to boost engagement. Use advanced AI tools for compelling presentations and maintain a repository of templates … creation. Process Improvement: Regularly assess digital engagement processes to identify improvements. Benchmark against industry standards and document best practices to ensure consistency across departments. Knowledge Management with AI: Implement tools for effective knowledge management and best practice sharing. Facilitate training sessions to educate employees on new more »

attend our Head Office in Warwick. What you'll do: Creation, ownership and governance of all ITSM Service Operations processes across Telent ITCS Performance management and reporting of ITCS key SLA's/KPIs to the Business. Deliver monthly IT Service Management forums Lead and manage Telent IT … Major Incidents and RCA processes confidently Lead and manage all ITSM processes including but not exclusive to; Incident Management, Change Control, Problem Management, Knowledge Management and Service Onboarding processes and best practice Define business communication plans for major incidents Major Incident Management lead on all … best practice, fostering a collaborative and high-performance culture. Who you are: You will have proven experience in a similar role, with a sound knowledge of Incident, Problem, Change and Knowledge Management. Key Requirements: Extensive experience of working in a Service Integration environment as service management lead more »

Passionate about Web, Cloud and SaaS based software technologies ? Experience in the on-demand and knowledge management video sector or a thirst for learning new technologies in this continually evolving industry ? Eager to pursue your career in a company with a proven track-record of investing in its … s client is a world leader in video-based learning in the academic and corporate sectors, with a range of cutting-edge technologies for knowledge management, video creation, management and delivery. As a trusted innovator in their sector they partner with the majority of the world’s … different types of audiences and contexts. Troubleshooting : Diagnosing and resolving complex software issues, documenting actions taken to analyse the issue and track resolution. Ticket management : Prioritising support tickets based on the severity of the incident and collaborating with the engineering team to ensure timely resolution. Product knowledge : Contributing more »

opportunity to work closely with various IT teams, manage a diverse workload, and contribute to both ongoing operations and innovative projects. Key Responsibilities: Operational Management: Provide support for end-user services including M365, thin clients, printers, desktop OS, patching, access control, file and data management, voice services, UCaaS … Resolution: Partner with IT teams and third-party vendors to implement changes and resolve incidents effectively. Ensure timely and accurate communication throughout the process. Knowledge Management: Create and maintain knowledge base articles, manage asset inventories, and support major incident and problem management processes. Service Improvement: Develop … scanners, and network equipment. Operational experience in problem investigation, workarounds, permanent fixes, root cause analysis, and Information Security Incident management. Solid understanding of change management principles, including planning and implementation. Proven ability to manage project-related tasks, capture knowledge for operational teams, and create work packages. Experience with more »

understand their current issues, working to resolve them and returning the customer to full productivity in a timely manner. You’ll be documenting the knowledge base with known resolutions, whilst continually monitoring customer systems. You will also assist with pre-sales scoping and quoting. In terms of Support, you … be covering an array of: 1st Line support and incident resolution using the tools provided & experience. 2nd Line support & manufacturer engagement. 3rd Party incident management – managing collaborative partners to resolution. You will also be required to escalate major incidents, major outages, problems, skills gaps & 3rd party missed SLAs. Accuracy … of data is key when updating the ticketing system and knowledge base. The successful candidate will have previous working experience within an IT Support Environment, providing resolution directly to the end user. You will need to have: Experience of service management toolsets used for remote monitoring and management more »

Life Support. You will engage with customers to understand their current environment (audit & results). You will be taking their configurations and populating the knowledge base, whilst implementing new technologies from their approved portfolio where required. You should often be re-configuring existing technologies to meet their minimum supported … be covering an array of: 1st Line support and incident resolution using the tools provided & experience. 2nd Line support & manufacturer engagement. 3rd Party incident management – managing collaborative partners to resolution. You will also be required to escalate major incidents, major outages, problems, skills gaps & 3rd party missed SLAs. Accuracy … of data is key when updating the ticketing system and knowledge base. The successful candidate should have previous working experience within an IT Support Environment, providing resolution directly to the end user. You should need to have: Strong demonstrable networking skills, across WLAN, WAN, LAN configuration and troubleshooting. Knowledge more »

hear from you. What to bring Previous extensive experience as an Applications Engineer Experience of supporting Energy sector or similar application portfolios, with a knowledge of SQL, Oracle and necessary database interfaces Experience working and liaising closely with vendors and the ability to keep them on track Strong understanding … advantage; PI, Beamex CMX, Opralog, Beran, Condmaster, Smart Signal Understanding of building and maintaining PowerApps Previous experience following operational processes including incident and problem management, service continuity, vulnerability management and routine maintenance History of standardising and maintaining knowledge management articles Assist with the development of new … features across the estate using DevOps practices Understanding and practical experience in working and supporting applications with cloud technologies (MS Azure is essential) Knowledge/Experience working with GPO policies Strong understanding of the Vulnerability Management process Understanding of Agile and Scrum framework Ability to deploy/adopt more »

leadership for the Service Desk. The Senior IT Engineer will ensure the provision of deep technical escalation capability, mentoring of junior team members, monitoring, knowledge management, documentation, and technical project delivery. You will also be the network expert for the Service Desk team, offering an escalation point for … the capacity to work on multiple competing requests. Relevant certifications i.e. Microsoft Associate and Expert level MS365/Azure/Security, CCNA. Good people management skills, with experience providing hands-on technical team leadership. Technical Skills Experience with Microsoft 365 (i.e. Entra ID, Exchange Online, SharePoint Online, OneDrive for … Business, Intune). Experience with cloud platforms (i.e. Microsoft Azure IaaS and PaaS). Knowledge of Microsoft security and information protection suites (e.g. Defender and Purview). Through understanding of security principles and their application. Strong understanding of Windows Server Operating Systems and Hypervisors. A strong understanding of networking more »

of operational availability and uptime of our client’s technology ecosystem, all whilst embodying Stridon’s mission and values. Skills and Qualification Requirements: Extensive knowledge and experience in managing and delivering IT services and solutions across a broad range of technologies, which should include a mix of; Microsoft technology … including Office 365, SharePoint, Teams, Exchange Online, Entra ID and OneDrive for Business Managing certificate services and PKI Infrastructures Active Directory Federation Services Endpoint management tools such as Intune and SCCM MDR/XDR endpoint protection solutions Microsoft 365 cyber security and information governance services such as Defender for … Replication and Zerto VMware virtualisation Hyper-V virtualisation Microsoft Azure IaaS and PaaS architecture Azure migration tools Storage technologies (Pure Storage desirable) A good knowledge of cybersecurity principles, including threat detection, incident response, and vulnerability management ITIL v4 Foundation Desirable or some exposure to: Cisco networking and security more »

Global brands trust eGain knowledge management software to improve customer experience and reduce service cost by automating customer engagement and empowering employees. Top rated by Gartner, the eGain Knowledge Hub orchestrates AI and experts to deliver trusted answers to our client’s customers, agents, and field staff. … Align with the marketing team on campaign objectives and lead generation strategies. Provide feedback on lead quality Collaborate with sales on lead handover. CRM Management & Reporting: Maintain accurate CRM records, track lead metrics, and analyse trends to improve qualification processes. Market Research & Continuous Improvement: Stay updated on industry trends more »

robust technical understanding of solution architecture and design. The Technical Writer will be editing, and maintaining high-quality documentation that supports our Privileged Access Management (PAM) project, ensuring the information is accessible and understandable for both technical and non-technical stakeholders. Key Responsibilities: PAM Project Documentation: Develop and maintain … architecture and design Experience working in large scale strategic programmes Excellent command of English, both written and spoken Experience in establishing best practices for knowledge management and documentation repositories. Ability to produce high-quality documentation under tight deadlines. Familiarity with the Microsoft Office Suite, Visio and Confluence This … role offers the opportunity to contribute to a critical project within our organisation by creating essential documentation that will support the successful implementation and management of our PAM solutions. more »

would love to hear from you. Job Details Being a dependable, vehicle and engineering subject matter expert, contributing where required to support colleagues and knowledge management material Reviewing all vehicle damage repair estimates presented consistently and in a timely manner Investigating and challenging repair estimates where appropriate, ensuring … Supporting, reviewing and undertaking appropriate audit actions on suppliers when required Helping to grow our Engineering capability through identifying opportunities to continuously improve skills, knowledge and processes Skills & Experience Proven experience within the motor industry with either bodywork and/or mechanical knowledge Must have experience of using more »

process engineering or supporting nuclear operating fleet? Are you looking for an opportunity to showcase your expertise and drive success in waste treatment systems management?If so, join us as a Waste Systems Group Lead and you’ll join one of the most exciting and ambitious projects within EDF … within budget and provide feedback to the Process Department Manager and Discipline Manager.Leading, developing, and implementing nuclear safety culture within the team.Supporting the overall knowledge management of the System discipline by ensuring proper capitalisation of knowledge/Operational Experience.Representing the Process Department Manager in their technical area more »

architecture and design Experience working in large scale strategic programmes Excellent command of English, both written and spoken Experience in establishing best practices for knowledge management and documentation repositories. Ability to produce high-quality documentation under tight deadlines. Familiarity with the Microsoft Office Suite, Visio and Confluence If more »

architecture and design Experience working in large scale strategic programmes Excellent command of English, both written and spoken Experience in establishing best practices for knowledge management and documentation repositories. Ability to produce high-quality documentation under tight deadlines. Familiarity with the Microsoft Office Suite, Visio and Confluence This … role offers the opportunity to contribute to a critical project within our organisation by creating essential documentation that will support the successful implementation and management of our PAM solutions. more »

priorities. Continuously improve business value Sets targets for lifecycle and delivery. Communicates benefits, value, and outcomes to customers. Along with cost, customer, and stakeholder management also responsible for the entire Product team, from product manager to engineering and operating the solution, community management, professional service, architecture, change & delivery … and knowledge management. Accountable for the issues, incidents and problems around the product more »